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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4829 Topics

R
Newbie
R2NEKNewbie
asked in Ask a question.

recall porting request to the new provider

Hello, I tgink I may have put myself in some pickle with transferring my number across from ID to a different provider.i saw a good offer elswhere, requested my PAC, applied it and requested porting.then I realised that there was a catch and the offer was not good at all as it looked first.called this new provider and requested to stop my porting. The customer adviser said he could not do tgat on the phone and gave me an email addrrss to request it via email, which I did.this was yesterday.today I get a txt from ID that porting request has been received and is in progress being processed.I do not want to leave iD and do not want to lose my number, so not sure what can I do now. please help

3
Lauren
iD Mobile Employee
1 month ago
Regan Doherty
Newbie
Regan DohertyNewbie
asked in Ask a question.

£30 Currys gift voucher not received

Hello, I referred a friend for a 24 month contract back in October 2023, however neither of us have received our £30 Currys gift cards. Could you help please?

7
Lauren
iD Mobile Employee
1 month ago
M
Newbie
MidnightxNewbie
asked in Ask a question.

Unable to reply to barclays fraud number

Unable to reply to barclays fraud number

1
Lauren
iD Mobile Employee
1 month ago
U
Newbie
unknownnnmNewbie
asked in Ask a question.

Twice upfront payment

I have just made a transaction on a new phone contract however i have been charge for the upfront payment twice. I need this money back.

1
Lauren
iD Mobile Employee
1 month ago
AnnieK
Newbie
AnnieKNewbie
asked in Ask a question.

upgrade phone collection

Good Morning  I am due an upgrade tomorrow but I am also leave the country for a couple of weeks the same day. I was wondering if it was possible to either:Upgrade online and collect the handset in storeOrHave it delivered to France Many thanks

11
Lauren
iD Mobile Employee
1 month ago
V
Civilian
V_n570Civilian
asked in Ask a question.

My services have veen cut off

Can someone help me, My services have been cut off. I recently did an over the phone upgrade plan and the lady told me I didn't need a new sim as it would continue as normal. I got a text that said my new sim would be activated and take an hour but it has been more than 24 hours and my services are all cut off, I can't call, text or use my data. It's a disgrace really. A supervisor told me today that I needed to wait for a new sim to arrive? So am I missing something? 

4
Lauren
iD Mobile Employee
1 month ago
Sam Murden
Newbie
Sam MurdenNewbie
posted in Ask a question.

bill

Due to a recent unemployment, I have been without pay since January 15th. My next pay date is this coming Friday. Can I please make my payment on this date and have my services back ASAP? 

1
Lauren
iD Mobile Employee
1 month ago
Kleanth Dashi
Newbie
Kleanth DashiNewbie
asked in Ask a question.

roaming charges in Albania

Hello.  Is there a deal with Id mobile for roaming charges abroad. Outside EU.  IM travelling to Albania tomorrow and back on 28 March.  But i need access to internet. 

1
Lauren
iD Mobile Employee
1 month ago
Simmy
Newbie
SimmyNewbie
asked in Ask a question.

Issues porting number across

Requested number port from EE to ID to be done today ( wednesday 20th )Got an SMS on the new sim card saying it has been done.However, the old sim card ( EE ) is still active and the speeds are dismal ( on the new ID simcard), at about 5mb to 12mb ( speedtest ) I would ususally get about 50mb on EEI've checked on the website which says 4G is available here on their network ( I live in an urban area )Any advice ? As it seems difficult getting through to an actual person at ID. Phone is an iPhone 11Thanks

1
Lauren
iD Mobile Employee
1 month ago
R
Civilian
RebCivilian
asked in Ask a question.

When will the iPhone SE 2022 be back in stock?

Please could you advise when the iPhone SE 2022 be back 8n stock? I do not mind what colour.  

1
Lauren
iD Mobile Employee
1 month ago
Eddie Telford
Newbie
Eddie TelfordNewbie
asked in Ask a question.

issues with singal and no service

Hi, over the past month I've been experiencing issues with signal/service. I've tried my sim in another phone and having the same issue. Messages are not being sent and an error 0 message then comes up. Any advice would be helpful

1
Lauren
iD Mobile Employee
1 month ago
Olga Holovko-Sergijenko
Newbie
Olga Holovko-SergijenkoNewbie
asked in Ask a question.

call to Ukraine

Can I still call to Ukraine for free please 

1
Lauren
iD Mobile Employee
1 month ago
Simmy
Newbie
SimmyNewbie
asked in Ask a question.

Very slow speeds

I think there is bad congestion in my area. During the day my speeds are usually about 1megabit down.Early in the morning it can be about 48mb which is more acceptable, but then during the day it drops to about 1mb.. Any suggestions ?I am not even half way through my contract so leaving isn’t an option at the moment

1
Lauren
iD Mobile Employee
1 month ago
B
Civilian
Babs028Civilian
asked in Ask a question.

i paid my phone bill last night. but ive woken up this morning with my bank £35 in overdraft?

I have stupidly decided to pay my bill the night before by making a manual payment and now it’s tried to take my money out of my account twice and my bank is in overdraft. what do i do??

1
Lauren
iD Mobile Employee
1 month ago
explorer1991
Newbie
explorer1991Newbie
asked in Ask a question.

Deposit via phone

When I try to deposit money to a gambling website where it is pay by phone (gets added to you phone bill), payment is always declined, why Is that? 

1
Nikhil P
iD Mobile Employee
1 month ago
Darren Ball
Civilian
Darren BallCivilian
asked in Ask a question.

registering

Answer solved :)

0
Darren Ball
Civilian
1 month ago
C
Newbie
Cwatki123Newbie
asked in Ask a question.

Data unusable due to congestion

In my hometown, the 4G and 5G data is slow to the point of unusable. It’s been getting noticeably worse in recent months. Today for example I’ve had to move my car from the car park I’d planned to park in because the mobile app simply will not load, and I didn’t have cash. WhatsApp messages won’t send. Web pages hang. Macclesfield, Cheshire. Currently in the train station just so I can use the WiFi. SK116JP. Tried changing various settings. Works on data elsewhere. 

5
Kash
iD Mobile Employee
1 month ago
Allie Underhill
Civilian
Allie UnderhillCivilian
posted in Ask a question.

why has my direct debit come out early

My direct debit is supposed to come out on the 29th of each month is has come today 

2
Kash
iD Mobile Employee
1 month ago
Crowie
Civilian
CrowieCivilian
asked in Ask a question.

Not switching from another provider

Good morning,I am trying to sign up with ID today but under the website function “Switching from another provider?” there is no option to select No. I am just looking to sign up as a new customer without moving an existing number or leave a current provider.There doesn’t seem to be an option for this on the sign up page?

1
Kash
iD Mobile Employee
1 month ago
Natalie Saunders
Newbie
Natalie SaundersNewbie
asked in Ask a question.

Can I use my coverage in the USA

Hello. I’m travelling to the USA this summer for around 3 months and was wondering whether there are any ways of accessing data/minutes whilst I am there?

2
Kash
iD Mobile Employee
1 month ago
Abby Stephenson
Newbie
Abby StephensonNewbie
asked in Ask a question.

service

When trying to make phone calls there seems to be no service. People cannot hear me when they sound perfectly fine. It keeps happening over the last week

3
Kash
iD Mobile Employee
1 month ago
Michelle Bird
Newbie
Michelle BirdNewbie
posted in Ask a question.

Port form isn't working

Pac code entered all relevant information  but keps coming  up with incorrect  details  any ideas

4
Tom
iD Mobile Employee
1 month ago
M
Newbie
Mission360Newbie
asked in Ask a question.

Existing ID user, new SIM, keep number.

Just come to the end of my ID contract and have purchased a new ID SIM only deal through MSE as it had a better incentive. How can I retain my existing number? 

1
Tom
iD Mobile Employee
1 month ago
Clark Raahs
Newbie
Clark RaahsNewbie
asked in Ask a question.

Fraudulent Upgrade on ny account

I have a £10 a month SIM only contract paid by direct debits originally (since cancelled due to the fraud). In February 2024 I realised I had been paying £41.99 a month since October 2023. I checked my ID Mobile app and saw that my address had been changed to an address in Coventry (I live in Devon) and my email address was a couple letters different.  I then saw that my account had been upgraded in October hence why my bill had gone up.  I contacted ID Mobile by live chat. What a painful experience that is!! After some to-ing and fro-ing my account got changed back to £10 a month but I am still out of pocket for the £31.99 a month I overpaid since the date of the fraud until I noticed it. Since then I have started several live chats and have ultimately lodged it as a complaint but I just am not feeling sufficiently reassured that anyone is actually taking it seriously or doing any kind of investigation to show that quite clearly I did not request this upgrade.  As a Police Inspector o

1
Tom
iD Mobile Employee
1 month ago
KreamT
Newbie
KreamTNewbie
asked in Ask a question.

Issue with account

Hi. I recently moved from ID to a different mobile provider (both on a 30-day rolling contract). I was annoyed at the third full-day outage and no way to contact support directly. Checking my account, it says that the next bill is due on the 9th of April. There was some usage up until the first few days of March, so I presume this is what this is for (although it’s a full month's amount which seems odd) and therefore the account will be effectively closed after that payment. Anyway, I’ve now decided to move back to ID Mobile as the signal is not as good with the new provider. So, I was wondering how I go about resurrecting the account so that it doesn’t stop? If I use the original ID Mobile SIM card (which I kept) will this still work, and do I just go through the PAC procedure to port my original number back again?Thanks for your help.

3
Tom
iD Mobile Employee
1 month ago
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