GROSSLY UNFAIR THAT FRIENDS i RECOMMENED TO ID MOBILE HAVE BEEN GIVEN 50GB R/O DATA PLAN AT THE SAME PRICE AS I AM PAYING BUT MINE IS ONLY 30GB R/O. HOW DO I GET ID C/S TO RESOLVE THIS UNFAIR PRACTICE. ID MOBILE DOES NOT HAVE A C/S DEPT I CAN CALL & SUBMIT MY ANGST & OBTAIN A FAIRER RESOLUTION! 

I recently upgraded my phone and within the deal I was offered a £100 Currys voucher. I assumed I had to wait for the first bill to come out which has and still nothing Can anyone shed any light on this please 

My e sim won’t work  

My e sim won’t work

Help! I have voice mail in my plan. I don’t think I have ever been able to access it. I get voice mail messages, five are showing at the moment. I get missed calls and partial VM transcripts. But still the voice says I don’t have any message when I try to access. What do I do?

The BAD and the GOOD from IDMobile my experience today 1st November 2025.After deciding I have to many phone's due to work and personal use I decided to upgrade my personal account to a sim only today. After paying out over £31 per month for phone and sim unlimited it's now time to go sim only. I decided to go for unlimited on a monthly contract currently £18 each month, big savings to be made.So I called sale's this morning and spoke to an agent told them that I wanted to upgrade my contract. So after going through the the security checks he processed to start my upgrade. Here's where it all started to go wrong, after giving my phone number to him, he told me that my detail are not on the system. I find this very strange as I've been paying my bill's for year's with no issues. Ok so I gave him my account number and low and beyond this account number not in the system. In turn he asked me if I had given the correct phone number and account number to which l replied mos

I upgraded my son’s phone with a trade in. I paid the cost of the new phone. No trade in envelope came. It took ages and ages to find someone on the end of the phone at currys to help. Eventually I got a trade in pack. Sent phone off. Tracked as delivered. No update, no confirmation , no money, no replies to my emails. The service is appalling and I’m owed a significant amount of money. Who can help please? Don’t send me the email address for trade up as I get no response! The service is abysmal and feels like a con 

When will my service be back on 

I have 24 days left of my 24 month contract. I wish to upgrade to a Sim only deal. When should I notify ID Mobile of my intention to end my contract and start a Sim only with them? I don't want to pay an early termination fee, so should I wait until the last day (24th Nov) of my contract to end it and then on the same day order the Sim? Live Chat is pointless as I keep getting disconnected before an agent answers. Any help would be greatly appreciated. Thank you in advance. 

Morning, I’m with ID and until now only used when I’ve been abroad as I’ve been in contract (SIM only) with EE.  I’ve just given notice to EE (contract ends 4 December), requested and received a PAC code.  How can I now bring my number to ID?

Will I be charged if I receive a call from a UK landline to my UK ID mobile when I am in the EU?

Hi, do you have a package add on for making calls whilst on holiday in Australia back to the UK. jane

In May I purchased a brand new contract. Offer was for free watch and airbuds alongside Samsung S25 Ultra. Was told items would arrive separately. Phone arrived - loads of hassles going live but eventually sorted. No sign of freebies. Chased and told they'd be sent. Have been chasing on/off since May! Put in complaint and now told offer never existed. Do I now have an expensive contract (because I'd calculated the cost including freebies). Have I been duped? Do I have any other way to resolve? 

Good afternoon,my FaceTime and IMessage is not working,I have tried all the steps which I redid on your web and on apple web,and it is still not working 

Hi, I have just switched to iD from Lebara.  I have inserted my new sim card and can now use internet however there are no bars of data despite me being in an area with 4G coverage according to the website.  I have turned the phone off and on, turned airplane mode on for two minutes, reselected the iD network, reset my iphone X network setting but still no signal inside or outside of my home in Manchester UK.

I ordered a Samsung Galaxy S25 FE yesterday 29/10 for next day delivery, expected 31/10 but have received an email saying its expected 7/11. Why is my delivery delayed?

I’m considering getting the HMD Skyline phone (to use with my existing iD sim), but don’t see any indication regarding whether or not this phone will work on iD mobile’s network.  As the list of iD’s supported phones doesn’t seem to have been updated in approaching a year and a half, that page doesn’t seem too useful in determining support.Does anyone have any experience with the HMD Skyline?  Be great to know if I can use it, particularly as it’s one of the rare phones to champion replaceable components and longer-term sustainability (albeit with security updates limited to a disappointing 3 years).

The (hopefully) last phone I want to inquire about regarding support on the iD mobile network is the Fairphone 6 (aka Fairphone Gen. 6).Does anyone have any insight as to whether or not I would be able to use this with an existing sim-only iD contract?This seems to be a great option for ethically-sourced materials, long-term sustainability with a design catered to user-replaceable components, a 5-year warranty, 7 Android versions and a whopping 8 years(!) of security updates.Thanks ever so much in advance for any insight anyone might be able to provide.(again, I’m asking on here because iD’s list of officially-supported devices hasn’t been updated for quite some time)

My unanswered calls wont go to voicemail anymore. I recorded my own message, played around with the number of ring times before it goes to voice mail but it doesn’t work anymore. I have tried everything from chaging the ring time to 15, 20, 25 and 30 seconds. I am so frustrated. I had just wanted a standard greeting like the other networks do without giving my name and voice But trying to change the message and changing the number of ring time has messed everything. Please help! Otherwise I will have to go to another network. There is no customer service to help, only automated prompts

Hi I got a reply from Curry’s saying, they sent my phone back for trade in saying the following. If the device fails the third-party check, it could be linked to multiple causes such as a mismatched IMEI with the network, a mismatched IMEI vs the device model; the device could have been blacklisted or blocked and then reinstated, it could be down to errors with the manufacturer.So where do I stand seeing I brought the phone on a contract from Currys lolSo currys sold me a dodgy phone then?

Hello, I have a single line on my screen from top to bottom.  Initially it was intermittent and now it is permanent.  I have restarted the pixel but to no effect.  Should I reboot.  It is less then a year old.  There is no screen damage.

Hi my name is prabhjot actually i bought a new phone but my id esim was working in my old phone now i can’t use it in my new phone can anyone help me  with this please .

Location problems, I live in Berkshire and work in London but cannot watch videos on Sky Sports due to being in an unsupported location. Has my phone left the country without my knowledge. Help please

Roam beyond explains add on for Data but what about Minutes and texts etc. includes in add—ons?! For example if I am going to USA and buy Add on for 10days £35 that will give me 20GB a day but I am curious will I be charged for calling, texting and receiving? Or that will be included in price?

I am entering all my details correctly in the PAC switch section. Both mobile numbers, my transaction ID and the correct PAC. Getting the error "something went wrong"