I have more than one account with the same email address. How do I access them?

  Dear iD Mobile Customer Support, I hope you’re doing well. I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report. I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this. Looking forward to your response. Best regards,Issam 

Hi there,I have missed a delivery of a new phone in two consecutive days. When I click on the DPD email link they simply say the ‘Return to consignor has been requested’(Curry’s). Can you advise how I can now request that the item is delivered (at a time when I am not on the school run/ working)?Thank youjohn 

I ported over my number 6days ago. I can make and receive calls, but I’m unable to receive texts/ iMessages or use FaceTime. I’ve followed the instructions on the FAQ, I’ve contacted Apple support going over all the instructions regarding turning off iMessage FaceTime, rebooting then turning off and restarting. Also reset Network none of this has worked. Tried the chat app but robo chat going round in circles. This is so frustrating. There is nobody to talk to. Can anyone suggest something 

I need to add an email to my account before I can upgrade

I had to remove a ESIM off of my phone and ever since not one of the replacement sims will work. I have tried countless eSims and physical sims and neither work. I have been in contact with your team on live chat 10+ times and they’re yet to resolve this. On top of this they were meant to port my number from my old provider and they haven’t managed to do that either and now I have no way of using that number for verification for everything. This is ridiculous and no one seems to know how to resolve it. 

Why have my upgrade offers increased so much within the last couple of days?. When I checked them last week ,  said prices valid until 12/12/25. This morning i checked and they have gone up by about £5/6 per month for the same deal. Any ideas why this may be? Thanks

Signed up on the promise of the currys vouchers for my husband and I - never came - we are way over the time they say to allow. ID mobile sent us to the gift card company who have no record of it - back t ID mobile who said it’s nothing to do with them and to speak to currys - doubtful they’d help I tried but f course nothing . as anyone else had this issue and managed to solve? is there a phone number to try? Thanks!

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

I ordered the Samsung galaxy flip on the 28/11/25. I received a text to say I would be sent a email but haven't received anything. I've checked my junk and spam like it say but there is still nothing. Has anyone else had this happen? 

I wasn't home when phone was delivered and now my account has been switched to new sim so I have no access to any phone. How do I rearrange delivery quickly of phone?

I have an existing contract and I’ve just got another one (Iphone 17 pro max). I want to give my old phone to someone with the new sim coming with the new phone. Is the person able to retain his old number while he uses the ID mobile sim coming with this new phone with the old phone and I will put my existing ID mobile sim in the new phone

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

Good afternoon,I recently upgraded my phone through my ID Mobile contract. I upgraded from a Samsung Galaxy A54 5G to a Samsung Galaxy S25. The deal included a free Samsung watch that you could claim through Samsung Offers.I have tried to redeem it, but am just missing an order invoice, which needs to have:Product purchasedDate of purchaseRetailer name or logoPrice paidSince my mother takes care of the contract and it is done through her name, I asked her to check all of her emails (including her spam) for an invoice, but was unable to find one (apart from the 'Congratulations on your Upgrade' email and delivery progress updates). I also could not find one in the ID Mobile website or app.Please could you let me know what information you need from me to send an invoice, or let me know where else I could find one.Thank you.

I need to talk with id

Hi I've been trying to upgrade for 4 days now . I've been close a few times but I keep getting cutting off from live chat . Around 30 times and around 7 hours I've spent trying . The signals very poor with id mobile in my area for the last few months .They said due to a outage . As I was told to phone which I did but they couldn't hear me properly and wouldn't offer me the same deal as online they requested an additional amount £50 . So I'm back to live chat been a hour so far . Not even been able to get through to anyone I get cut off before now .Anyone else experiencing these issues ? Your conversation has been disconnected repeatedly As this is the worse customer care via live chat I've ever experienced.  Many thanks 

I have never failed a credit check in my life with any company apart from ID.3 times ID have failed my credit check. I own my property outright, no mortgage. I have no debts of any kind, I have savings and no overdraft. I have never had a ccj, never had a criminal record and I am CTC DBS checked... it's farcical that ID can't get this over the line... its actually pathetic.Customer service is none existent. Their online chat sent me to the sales team, who said they couldn't discuss why they declined it even after verifying who i am, but suggested going back to customer service or trying again after 3 months???? What changes in three month is anyone's guess... There is no direct phone number so cannot discuss my issue, but have raised a complaint.I have to be honest, I'm both disgusted by their service but now so intrigued as to why they keep denying my check that I want answers, an apology and possibly compensation considering they are actively

Hi, I’ve recently changed network provider to iD mobile and I am not able to receive authentication codes to my number from any of the apps I’m trying to sign in with so essentially I’m locked out of a lot of my apps. My number is correct on the phone and message functions in my Settings and I can receive SMS, iMessage and calls fine from contacts but not from any businesses (apps) attempting to send me authentication codes - very frustrating as I need access to these asap. Please help! 

I got my contract through Mobiles.co.uk, I have received my esim but no welcome email. I ordered an esim by mistake and need a nano sim. In order to make the exchange I am being asked for my phone number but I don’t know what that is because I have not received a ‘welcome email’. Please advise me on how to get a welcome email or an alternative was to exchange my esim for a nano sim. Thank you.

Hi, I am new to this network, only swapped over a few days ago but feeling like I want to leave already lol. I have been having issues trying to go on some websites but they're not adult content so I dont understand why I can't access them. Like the gov.website to renew my driving licence and a shopping site. It says "error 403 forbidden"

When someone rings me and it goes to answer phone they get the message “The number you have called is not recognised. Check the number and dial again.” The answer phone number on my phone is +44 7782 333123 whicj I understand is the correct three mobile number. Please help

I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem.  Anyone else having this unfixable problem?

If I upgrade to sim only will it cancel my current plan? Or how do I leave?

Hello I have a email saying I need to send in 90 days worth of proof of paying my previous contact to be able to open a new one how do I do this?