I went to go and buy a new contract today as I am on a pay monthly deal but it says I have to wait until 2nd November. Does anyone know why?

As the title I'm end of a 24 month contract, but can't downgrade to a monthly SIM only on the app that I can find.Any advice please 

I have now issue with merging 3 with Voda !  now it connects auto to voda and I don’t want it ! Crappy Voda capping internet speed ! if this not gonna be resolvd am leaving iD!

HelloI changed my plan yesterday to £6 per month from an old plan ive had for the padt 10 years.The new plan gives me 5GB  of data where as the other offerred onky 250MB.My account page shiws i have 5GB  but when I turn on mobile data on my phone it say 46.**MB left, shiwing I only have whats left of the currrent billing cycle.Do I have 5GB or this 46.**MB ? Can someone explain please 

Hi, I want to request the logs for my number in terms of sms texts. I have had various issues with my id account and I believe the issue is my phone connecting to a false mast in my area. Is this something id can provide or is my only option the police? I am not receiving sms texts or codes, and I only recieve them sometimes on WiFi calling. My service randomly goes to emergency calls only in the same location and then returns, however the service is interrupted even though my phone is connected to iD.  I can provide the mast data to iD employees to confirm whether this is legitimate.  Thanks 

I have a spare mobile which is a 5G phone. When I put my ID SIM in it won't work. It won't make or receive calls. If I put in another SIM from EE, Vodafone it works fine. The phone is unlocked, so why won't my ID SIM work? 

Hi my contract ended 19/09/2025 and I have upgraded to a Sim only deal today but was sent an email saying my next deal will be £51 next month. So I will be having 2 direct debits ? I been trying to cancel but nowhere possible. Anyone had the same issue?

How can i get to speak to someone?

Hi I was wondering if I can change name on my contract as it's under my ex boyfriends name but I pay for contract through my bank, how would I put it in my name?

I’d has been shocking but last couple of months certain people can’t ring me and I don’t always get a voicemail shocking as can’t speak to any one it’s all this txts can’t wait to finish this contract in a couple of months many one eles having issues with calls not receiving 

Since joining id mobile a few months ago the data speeds have been horrendous. Often less than 5mb downloads. I have a Google pixel 9a and the area is NE1 3AZ but not it's not just that area. It's everywhere.  Trying to use the phone for work related stuff is almost impossible.

I eventually gave up trying to resolve an issue and left the network. I've just checked my bank and IDmobile have taken another monthly charge when I still had 14 days left on my old one.

I ordered new e sim with new contract and new number but I want now sim card

I've received an email 12 days after purchasing a new contract, for redeeming the free 3 month apple services, the problem is that the links provided do not work, a message states "UID missing or incorrect link". I have noticed many others have had this issue as well, I need a solution to this as I'm trying to redeem the free 3 months apple music. Can a new working link be sent to me please?

I have 3 months free apple TV. The link provided does not work. It says UID Missing or Incorrect.  Please can someone message me. Thanks

Hi please could you let me know the number of my last known caller

How do I unblock so I can pay via mobile for gambling 

remove restrictions so I can pay by mobile on gambling sites 

I'm visiting the Republic or Ireland tomorrow and am just curious as to whether this will cost me any more 

I am thinking of upgrading early, whom should I get in touch with and how to find out the costs.etc?

I set up the porting of my number to happen yesterday. My old network Three cut me off at 9am and i still haven’t received my e sim. How do i contact iD mobile to sort this out.  I need my phone for work. 

recently switched my number to id but can not send texts and my imessage sends as my email address 

My 24 month contract ends on 25/10/25.  I will move to a Sim only plan and I have found a deal which will still keep me on iD mobile as my service provider. The new plan is not advertised on iD mobiles website as it is an offer via MoneySavingExpert website but deal ends on 26/10/2025.. By my reckoning I can inform you on 25/9/2025 ( 30 days ) of my intention not to continue my current plan.If I stay with iD mobile I expect I don’t need to receive a new Sim card and If I sign up for the mentioned new Sim only deal does it automatically commence without the requirement to contact you to cancel my 24 month contract 29 days early ? 

I can’t receive call as my old number I’ve brought from EE is on an e sim. Showing on my phone and account but I can’t ring it. 

I’ve just got my new iphone. During the payment process I put in my PAC and requested a transfer date of my new number - I can’t find any paperwork stating confirmation of this. I have tried numerous times to set up an account using the ID number given but it isn’t working - I never receive a code. I was hoping once I was logged on to my account I could see if there’s a transfer taking place of my old number on a confirmed day. Please can you help with this, I’m losing hours of my day and I need my phone for work.