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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4745 Topics

S
Newbie
sani27Newbie
asked in Ask a question.

Proof of purchase needed

I need copy of proof of purchase to claim free gift and lost the one that came with phone  

1
Tom
iD Mobile Employee
2 months ago
Stephanie Chittenden
Rookie
Stephanie ChittendenRookie
asked in Ask a question.

Temporary number

I have recently move to ID and have taken my old number. When people message me on my old number my reply is going to them under the wrong number. The number is work in the settings. How do I correct this?

9
Tom
iD Mobile Employee
2 months ago
B
Newbie
Bynia1998Newbie
asked in Ask a question.

Issue with transfer the number

Hello. I tried to activate my SIM card but I have a problem with the PAC code because it tells me that it has already been used and I haven't used it at all. I want to transfer my number from Tesco mobile to id mobile

2
Tom
iD Mobile Employee
2 months ago
A
Newbie
ADAMNORTHEYNewbie
posted in Ask a question.

(131291276)

..

4
Tom
iD Mobile Employee
2 months ago
K
Newbie
kpaxNewbie
asked in Ask a question.

Sim Only Upgrade Deal not available

I have the option today to upgrade. When I click on the link I am taken to the upgrade page, but it is only showing upgrades to new phones. I would like to keep my new phone and upgrade to a sim only deal.Is there a reason why the sim only deals are not showing?

2
Lauren
iD Mobile Employee
2 months ago
Emma Smith
Newbie
Emma SmithNewbie
posted in Ask a question.

due to be disconnected on the 9th but charged today

Hi there,  I have requested to leave ID mobile and am due to be disconnected on the 9th. Unfortunately, I was just charged for a month of service today. Can somebody please help me with this? I wish to get my money back and cancel this service.   

2
Lauren
iD Mobile Employee
2 months ago
Lee Sargent
Newbie
Lee SargentNewbie
asked in Ask a question.

i have 2 phone numbers

I am using 1 sim, outgoing text and calls and from 1 number and in coming can be either I used PAC and I thought it would be set up before receiving the sim? 

2
Lauren
iD Mobile Employee
2 months ago
A
Civilian
ashu767878Civilian
asked in Ask a question.

Hello There

Im new here

2
Nikhil P
iD Mobile Employee
2 months ago
Greg Bentley
Newbie
Greg BentleyNewbie
posted in Ask a question.

FRAUD account opened in my name but different residential address

Someone has set up an ID Mobile account fraudulently using my details and this has now been added to my credit file impacting my credit score and affecting my job, I need to get this sorted ASAP as do not want to be in a position where i lose my job becsuse of my credit report. I have set up a report on the police action fraud website but would like ID Mobile to get to the bottom of this as well, and from looking on here seems quite a few people are have the same issues with identity theft. This is unacceptable and ID mobile should be carrying out further checks on people when they are taking out any sort of financial agreement.

1
Lauren
iD Mobile Employee
2 months ago
Ed_
Newbie
Ed_Newbie
asked in Ask a question.

ID sim card doesn't show up on Pixel 8 Pro

As topic states when inserting ID sim into pixel 8 Pro nothing happens it just doesn't show up even as inactive.  Tried different Sims from three , EE , O2 , Vodafone all them work fine in this phone.  Then inserted ID sim card in wife's phone, working fine , back in mine and it's not showing up again. 

4
Lauren
iD Mobile Employee
2 months ago
V
Newbie
Victoria gNewbie
asked in Ask a question.

FRAUD. Ive had a contract taken out in my name

I’ve reported this at the end of June. I’ve contacted ID with the action fraud number and I have been given a fraud number by yourselves. I have still not received any response from yourselves. I have tried countless times to get this removed from my credit score, as I am now now able to take a new contract out. I tried to get a new contract with yourselves and it have been deniedcan any one help as I’m fed up of trying to call with no resolution thank you 

6
Lauren
iD Mobile Employee
2 months ago
M
Civilian
mjfCivilian
asked in Ask a question.

downloading previous bills

How do i download previous billsI’ve tried and nothing happens

1
Lauren
iD Mobile Employee
2 months ago
C
Rookie
CC213Rookie
posted in Ask a question.

WORST NETWORK BY A MILE!!

ID Mobile is by far the worst network provider I have encountered since my first mobile over 25 years ago.I have only been a customer for 3 weeks and already had 2 periods where I was unable to make calls.  Constantly dropping calls mid way through and never sure if recipients have received my text messages.  I find it truly unbelievable in 2024 a mobile company can’t do the basics.  In the last 25+ years I have never not been able to make calls.  In 3 weeks with IDM I have been unable to make calls.  today’s outage has been the worst so far.  I have been cut off since 0830 this morning and still can’t make calls although the IDM team are reporting that the issue has been resolved 😡

5
Lauren
iD Mobile Employee
2 months ago
WeBuy AnyCar Yorkshire
Newbie
WeBuy AnyCar YorkshireNewbie
posted in Ask a question.

payment

Paument

2
Lauren
iD Mobile Employee
2 months ago
C
Newbie
CAS32Newbie
asked in Ask a question.

Retrieving old bills

How can I view bills from more than a year ago? 

1
Lauren
iD Mobile Employee
2 months ago
S
Civilian
SmophieCivilian
asked in Ask a question.

PAC not being accepted

I have being trying to transfer my number to iD from BT Mobile for nearly a week and I just get an error that saysWe've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. What do I need to do to find out what the issue is with the transfer process.Sophie 

4
Lauren
iD Mobile Employee
2 months ago
I
Newbie
Irisheyes135Newbie
asked in Ask a question.

Notifications when calling abroad

Evening,Every time I call abroad, I get a very annoying notification saying that Calling abroad from the UK is chargable and is not included in the standard allowance, etc.  How can I get these to stop?  I call abroad a lot and the incessant dings of messages is annoying!  I know for the umpteenth time that international calling is not part of the package!😀Thanks

1
Lauren
iD Mobile Employee
2 months ago
Caljo
Newbie
CaljoNewbie
posted in Ask a question.

phone bill error

Hi there,  why does my phone bill look like this? All of my bills have this strange text, please can you fix this so I can view my bills effectively.

2
Nikhil P
iD Mobile Employee
2 months ago
Stardust
Rookie
StardustRookie
asked in Ask a question.

text message notification about missed calls

I'm getting text messages notifications of missed calls.How do I turn this off on android ?  

1
JoeKing
Sidekick
2 months ago
K
Newbie
kevmullNewbie
asked in Ask a question.

Cannot place order on MS Edge..Mesage device data_info.browser_language is invalid or missing

Trying to place an order online using MS Edge browser and at the very last stage when it says it will “debit 1p from your credit/debit card” i get the following message after entering my debit OR credit card details….“ device data_info.browser_language is invalid or missing” The orderdoes not proceed  

3
andewhite
Legend
2 months ago
T
Newbie
TontoJonesNewbie
posted in Ask a question.

transfer number to iD mobile

Hi, this is becoming a bit of a joke.Trying to port my old number over for two days with no joy, managed to speak to an actual human being yesterday who assured me that it would be done today 14/12/23 UK and guess what 😞.The iD sim will be going back today.If this is of any interest to anyone, my phone has two sim slots, in slot 1 iD mobile, in slot 2 the Three network.The Three sim is much better than iD whatever slot you put it in, better data signal and faster, what's that all about then.

4
Kash
iD Mobile Employee
2 months ago
R
Newbie
rdmattockNewbie
asked in Ask a question.

Accessing new number on my old account

Hello,I had a SIM only contract with iD and so used my email address to register for the online account and the mobile app.I have now got a new pay monthly contract with iD but as this was not an upgrade I had to port my number to a temporary SIM with another provider and then port the number back to iD on the new contract.I am now using my original mobile number that was being used with my previous iD SIM only account.How can I use my email to setup the new account? I can see no way to close the old account. I requested a PAC and so the account is no longer active in terms of payment and use but the online details of the account still show my old number (the one I am using on the new account) but I cannot do anything with that account. I can not simply close the account as it wants me to request a PAC or STAC which I have already done.I cannot change the email address on my account as it will not allow that to happen.Any help would be much appreciated. Kind regardsRichard 

1
Kash
iD Mobile Employee
2 months ago
J
Newbie
JonquilleNewbie
posted in Ask a question.

port update

When will my phone start to work? I filled in the pac code when I bought the phone online but it's not working. Please help. Totally lost as to what to do

3
Kash
iD Mobile Employee
2 months ago
A
Newbie
AmeNewbie
posted in Ask a question.

unable to register as my email already in use

I am unable to register as it's saying my emails already is in use? I had an id mobile SIM years ago. if my email is attached to the old id mobile account I had years ago, how do I update it so it relates to my new id SIM? Thanks.

3
Kash
iD Mobile Employee
2 months ago
Luke Brooks
Newbie
Luke BrooksNewbie
posted in Ask a question.

network keep dropping out?

does anybody else's network keep dropping out? 

1
Kash
iD Mobile Employee
2 months ago
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