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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4806 Topics

Lisa Herbert
Newbie
Lisa HerbertNewbie
asked in Ask a question.

calls not connecting or get cut off

Hi I’m having issues with calls, when someone calls I go to answer it and it disconnects then the caller gets a message to say that I’m busy.  When I call back it connects and I can be speaking for a while then it disconnects the call.  I have only had this issue since being with ID mobile.

2
Kash
iD Mobile Employee
2 months ago
M
Newbie
mick63Newbie
asked in Ask a question.

trade in pack

i purchased a new samsung galaxy flip 5 from id mobile at the begining of january and applied for the trade in but never received the trade in pack my old phone is only valued at £12 but i also claimed the extra £100 and filled in the online form.Ive contacted id mobile via TradeUpHelp@dixonscarphone.com. and they adviced me to put in a new trade in request, but will they still honour the £100 additional promotional offer  a month later

3
Kash
iD Mobile Employee
2 months ago
R
Newbie
RamadeviNewbie
posted in Ask a question.

iD Mobile number port

Hi, I ended my contract with ID last month and took new SIM plan contract again this month..I would like to transfer my old number to my new plan..can you help me with this please..my mobile number from old contract is and I want this number to be transferred to my new SIM contract.my email address is

2
Kash
iD Mobile Employee
2 months ago
D
Civilian
drmohan99Civilian
asked in Ask a question.

Registering with iD mobile

New customer, ported number from another network a week ago. Has been trying to register from the day after porting. When I click register, after entering the ported number, surname and date of birth, nothing happens (screen does not change).Tried using the forgot password link and got the following message repeatedly:“Something wasn't quite right. Can you enter your details again please?”Tried using the forgot username or email link and the same error message as above.Have checked the details entered, they were correct. Would appreciate your help. Thanks in advance

3
Kash
iD Mobile Employee
2 months ago
L
Newbie
Leeanne39Newbie
asked in Ask a question.

I need a replacement SIM card

Can someone please help me, I have tried numerous times to access the Live Chat but keep being told it is too busy - I just want to order a replacement Sim Card?thank you 

13
Kash
iD Mobile Employee
2 months ago
S
Rookie
shjuniorRookie
asked in Ask a question.

voicemail default not voice

Hi all, is there a way to set up the voicemail with just an ID mobile default message instead of having to record your name?

10
andewhite
Legend
2 months ago
D
Newbie
dtm1979Newbie
asked in Ask a question.

order

Hi, I placed an order on the 27th of November. I received an email stating the item in the colour chosen was out of stock. They are waiting on it coming back in. I've not heard anything since. I've tried the live chat but only ever get the bot, who is not helpful at all. Is there a email address I could contact. I'm working 12hr shifts and don't have time to phone. Trying live chat on my brakes but only getting the bot. 

6
andewhite
Legend
2 months ago
J
Newbie
JonThePhoneUserNewbie
asked in Ask a question.

Cost Of Receiving Text In Japan?

Hello.How much does it cost to receive texts while roaming in Japan?.The roaming page for  Japan lists the prices to texting to the UK and texting to Japan, but there is no mention of the cost of receiving texts.Thanks

2
Kash
iD Mobile Employee
2 months ago
Chris528
Newbie
Chris528Newbie
asked in Ask a question.

Annual increase

I recently signed up with id mobile as I was interested in their deal and in the email I got sent it said no annual price increase.  After I signed up I then got another email saying that I would in fact have the monthly price increased each April.  I was a little bit shocked so I contacted id on the chat and they did indeed confirm that I would get an annual increase. As I was in the cooling off period I immediately canceled as I felt I had been mis sold.  My question is why do they sell it as no annual increase but when it comes down to it, this is false. Maybe I have the wrong end of the stick? 

4
Kash
iD Mobile Employee
2 months ago
Clarkie Kate
Newbie
Clarkie KateNewbie
asked in Ask a question.

HELP ME LOG IN TO PAY OUTSTANDING BILL

I am living overseas but have been paying my ID mobile month bill to keep the number in use. I have unable my online banking app due to using a new phone. The bill was not paid. I now have access to the banking app and it looks like the direct debit is still in tact. I have tried to log in to my account to speak with someone or pay the missed bill upfront, however, my email address, date of birth and phone number are not being recognised. I only knew there was an issue with the bill due to a postal letter that I asked my parents to open. I have had no email or phone contact from ID mobile and it seems impossible to get in contact with support. I have reached out on the instragram page aswell. I just want to pay the bill. Can anyone help me get logged in? Many thanks, Katie Clarke 

5
Kash
iD Mobile Employee
2 months ago
B
Newbie
BruntmeisterNewbie
asked in Ask a question.

compaints team email address

Hello ive had a letter from complaints team asking to get in contact - but no one picks up the phone it just rings / on hold for 30 minutes the complaint is around having very bad coverage and speed of network in KT5 and anywhere I use the phone away from home, clearly an issue with my phone or set up. please send me an email address so I can contact the complaints team 

5
Kash
iD Mobile Employee
2 months ago
J
Newbie
Jody BrookesNewbie
asked in Ask a question.

Apple TV+ Trial Offer Link Not working

I recently got a new phone in August last year and wanted to use the apple tv trial offer but haven’t tried to do so until now but when clicking the link I get an error saying the offer is no longer active. Can I still get this offer somehow?

3
Kash
iD Mobile Employee
2 months ago
P
Newbie
Philc797Newbie
asked in Ask a question.

data roaming not working in US

Landed yesterday and I am unable to use mobile data.  Please help it seems a number of Idmobile customers have this issue

33
andewhite
Legend
2 months ago
A
Newbie
alifrizzNewbie
asked in Ask a question.

having problems registering my pac cod

I’m having the same problems as others registering my pac code and get the error message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I’ve tried lower and upper case, but not working. Please can you help me

17
Kash
iD Mobile Employee
2 months ago
Nicky Chester
Newbie
Nicky ChesterNewbie
posted in Ask a question.

iD sim card

Hi I have recently requested a sim which has not yet arrived but you have set up my account and have told me when my first payment is. Please help

2
Kash
iD Mobile Employee
2 months ago
Misstar
Newbie
MisstarNewbie
posted in Ask a question.

pac code problems

My PAC code is not working trying to transfer my number to ID

2
Kash
iD Mobile Employee
2 months ago
J
Newbie
Jamal KaziNewbie
posted in Ask a question.

Perfect Trip to saudi arabia ,mecca

 

1
J
Newbie
2 months ago
Eric Attwood
Newbie
Eric AttwoodNewbie
asked in Ask a question.

unable to make a call in Spain

Just got back from Spain and I am unable to make a call to any of my contacts, even my wife who was with me, when making a call it says number not assigned?  But all work in the UK, date roaming is on even tried +34 or +44 the only way I can ring my wife is if she rings me then I can call her by using recent calls? And she is on id, same phone same settings and she can make call? 🤷‍♂️   

7
Eric Attwood
Newbie
2 months ago
O
Newbie
Oscarblade90Newbie
asked in Ask a question.

Need my transaction number

My transaction number is not in any of the 10 emails I received from ID mobile since joining, it is not in my junk mail and I no longer have the paper receipt. Please can you send me my transaction number so I bring over my old number. Thank you.

9
Kash
iD Mobile Employee
2 months ago
M
Civilian
MarinavpenkovaCivilian
asked in Ask a question.

network doesnt work

Hi, I couldn’t connect to the network in Rm3. 

5
Kash
iD Mobile Employee
2 months ago
J
Civilian
JPG1200Civilian
asked in Ask a question.

Honor 90 what's in the box

HiI was thinking of ordering the Honor 90. It seems to usually come with a charger and a case in the box. But one of the comments on the ID site mentioned it doesn’t come with a charger. So what’s in the box, so I know what to order on top. Thanks

6
Kash
iD Mobile Employee
2 months ago
Nathan Baines
Newbie
Nathan BainesNewbie
posted in Ask a question.

keeping my old number

I gave my pac to someone on live chat yesterday and gave my details, they ensured me my new phone number would change to my old one. I explained that I need the number for work, so I was using my old sim until the number change takes place. I got a text from my old provider on my old sim that the service was being cancelled and the live chat told me when that happens I can put my new id mobile SIM card into my phone and the number should update to my old number, well now my id mobile sim is showing my new number wnd need to know how long before it’s changed 

1
Kash
iD Mobile Employee
2 months ago
Rainy Edmondson
Newbie
Rainy EdmondsonNewbie
posted in Ask a question.

Unable to receive texts or calls from Vodafone numbers

Why can I not receive texts or calls from Vodafone numbers? I know its a number portal issue but I need it sorting asap

1
Kash
iD Mobile Employee
2 months ago
D
Newbie
dmarriottNewbie
asked in Ask a question.

Calls from people claiming i called them

Hi,Has anyone else been getting calls from random people claiming that they had a missed call from your number?Last week i had a call from someone near manchester claming that i called them and today i have had another call from an Asian lady claiming that she had a missed call from my number.Im guessing a scammer is using my number on their VOIP to call people. Any idea on how i can fix this as i really dont want to change my number.RegardsDan

3
Kash
iD Mobile Employee
2 months ago
Elizabeth de Mello
Newbie
Elizabeth de MelloNewbie
asked in Ask a question.

pixel pro 7 wont recognise SIM card

I recently returned from India having installed an ESIM into my phone which I was unable to use, and also having used a hotspot from an Indian phone to access the internet.My ID mobile SIM stayed in my phone at all times but was not used.As soon as I got back to the UK I turned my phone on and I was told I didn't have a sim card in my phone although my ID mobile SIM had been there all along.  I took the SIM card out, cleaned it, no luck.  I put it in another phone and it's absolutely fine. It's nothing to wrong with the SIM card. It's the pixel pro 7 not recognizing it's got a SIM card in it.. I went on the web and I see this is a problem with pixel pro 7s and I'm not the only person to have this issue and I want to get this fixed because it's very annoying. Can anybody out there help?  I think there's a fault with my phone and ID mobile should give me a new one.  

4
Kash
iD Mobile Employee
2 months ago
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