My sim is not working 

sound notificstion for google messaging

Hi,I changed plan in March. I had over 100 GB data around 20th of March, on 22nd of March, it changed to around 25 GB. I was told the unused ones would be carrued over. Why it showed differently?

I am receiving my new phone this Saturday.  How do I keep the same number and do I need a new plan. It is a Samsung s26+ so do I need a sim card?

I have a pac code to add to a eSIM download. The number is not showing in my accounts page

HiI have been in Spain and Portugal for the last 4 weeks and have been unable to make or receive phone calls. I’ve checked all my settings and they seem correct. Is someone your end able to look into my problem and either fix it or suggest the solution.Don’t know if it’s relevant but mid August I had too download another eSim as my phone was wiped.Thanking you in anticipation.

hello, when i signed up i recieved voucher x2 for currys I haven’t used them yet, an now in need to use them, but i think theu may have expired. can these be extended?? please x

I bought the s26 ultra with unlimited everything 10 days ago, i found out today theres the same deal thats cheaper and you get a free galaxy earbuds 3, am i able to just get the free gift or would i need to return this phone as its under the 15days return period, then get the better deal with the free galaxy earpuds 3. Any help would be great, thanks in adavance

I have a Samsung galaxy s25 and the last 3 updates have shut the phone down and I am getting the reboot screen can anyone help 

which phone iPhone 17 pro max or Samsung ultra 26?

My 24 month contract ends on 25/10/25.  I will move to a Sim only plan and I have found a deal which will still keep me on iD mobile as my service provider. The new plan is not advertised on iD mobiles website as it is an offer via MoneySavingExpert website but deal ends on 26/10/2025.. By my reckoning I can inform you on 25/9/2025 ( 30 days ) of my intention not to continue my current plan.If I stay with iD mobile I expect I don’t need to receive a new Sim card and If I sign up for the mentioned new Sim only deal does it automatically commence without the requirement to contact you to cancel my 24 month contract 29 days early ? 

I have topped up but it says i have 0 data 0 minuitss and 0 messages 

I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in? Thanks,Danny

Hi Can anyone tell me if the statement below from ID in October 24 is still valid or has the promotion ended now.I dont recall seeing any statement advising of thisThanks Steve"Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip

I already have an ID account which I created for my daughter. I now have a new plan with ID which I want to add to existing ID account. How do I do this as when I enter my exiting mobile number it says it doesn't recognise it. Also I wish to provide my PAC number so that my existing number can be quickly transferred . As yet I have not received my new SIM. 

We have 2 contracts with id Mobile and both of us have experienced the same issue, me more so.We are currently traveling in Spain as I have over many years with your network and not had an issue until this trip.My phone seems to geolocate to Sri Lanka and try to connect to their network, unsuccessfully of course, however this causes the time to change by a few hours and can only be changed by completely restarting my phone.At first I thought it must be a phone issue but when it happened on my Partners phone, clearly its a network issue.Can you advise as to the solution?Regards,Phill Capey.

I wamt to add data roamimg for 2 weeks i am in the usa but on the app i can only see 10 days being the longest

I ordered a new iPhone 17 pro max but I ordered the wrong colour.

As of yesterday evening I noticed my iPhone Air was showing the satellite icon in the top info bar indicative of no mobile signal. (I was in an area with great signal)Naturally, I started troubleshooting, rebooted, airplane mode on and off, network settings reset.  None of which resolved the lack of signal bars.Next step was to request a replacement esim in the app, remove my existing one and re-activate the esim.After about 10 mins of “activating”  I got the below message.  Fair enough, so I get in touch with ID Moible customer services, who confirmed they could see a pending activation request and to wait an hour. So I waited an hour and nothing, so re-contacted them detailing all of the troubleshooting attempts, and all they could do was confirm there were no ongoing issues and then they re-issued another esim from their side..Here’s where it gets weird though, although the activation failed, I can still make calls and receive sms

Sorry I kept the same number when I changed to Id and it shows that I have a new one and I can’t get a verification code what do I do

I upgraded my phone, I had to rearrange delivery for today as I was at work when they first attempted delivery. I checked the tracking on dpd this morning and it says the phone is now being returned to curry's. I know they did not attempt a delivery today. I tried to sort it through ID mobile chat but that was not helpful at all, what do I do? Very disappointed! 

hello, when i signed up i recieved voucher x2 for currys I haven’t used them yet, an now in need to use them, but i think theu may have expired. can these be extended?? please x

Someone set up an additional fraudulent account which messed up my credit rating and now I can't get an upgrade. Has anyone else had this issue and if so can anyone tell me how to sort it out.

I have just purchased a sim only deal with an e-sim. Currently with utility warehouse so need to move my current number over with my pac code. I didn’t realise I had to do this upon check out and can’t register my account without my ID mobile number but can’t seem to find that. Where can I find that number? Do I need to download my e-sim before the entering the pac code or can it be done afterwards? 

I would like it account to be marked as I am over 18 please.