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How do I find my sim pin

I am unable to access my account and view my bills when I put in my phone number email and date of birth it says the details do not match my account, I need to access my bills so that I can invoice my clients this is very frustrating I have always accessed before

I have 3 phone on my account, 1 mine and the other 2 are my daughters. As they older now I want them to have own account and bank details. can this be done?

Hi, can i use roaming in Ukraine now? I am currently in Ukraine. Could you please let me to know if i can use my data as if I was back in the UK. Calls and texts are free from and in Ukraine now?

Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund?

I am having trouble receiving and making calls. WhatsApp is fine, iMessages are fine but if someone calls me it’s calling at their end but nothing at mine. Not even a missed call notification. When I try to ring out, nothing, no ring or anything. I have had the phone for a year so not a new phone or sim

Can you help me. As I can’t seem to transfer my original number from Sky which I have tried 3 times with a PAC code every time I then get a text saying it will transfer on x day and then never does. what should I do now? many thanks

I have bought ID sim card. I sent my pac code to save my old number. I'm having problems with the number as the ID number is showing up and not my old number when I send messages and calling . I received a text saying everything had been moved over 5days ago.

i just signed up for an id mobile 24 month contract with an iphone 13 but i cant get on with phone and was wonder if I can change to a samsung phone?

I like to have a personalised voicemail call answer message, so my customers know when I am and am not available. Nearly every month, this resets itself back to the standard ‘Sorry ##### can’t take your call’. Is there a reason why this happens as it’s not helpful, as I don’t know it’s changed unless someone tells me. Thanks.

Hi I have lost my SIM card and I don’t know my phone number can you help please

my name is Joseph Wolfe and I have been trying for the last two years to get into my IRS account. I’ve gotten letters in the IRS and they want me to log into my account and do things I need to do in there, but I cannot someone fraudulently set this account up. This ID got me account up to begin with. I’ve been over this with you and over this with you and over this with you. I need this fixed so I can get into my IRS account. This is my account it is not the person that originally set it up

Hello I have referred two/three people can you advise where and how the rewards work? How does it appear? Is it discount on your account?

I transferred over my old number onto my new sim but seems it comes up with the original number that came with the sim sometimes for other people? Also I can not send text messages?

Hi I lost my simcard which I used its number to registered for some aacounts and application so I need to change those number , in order to do that I need an OTP which only appears on my lost simcard any help

The phone or sim Id bought from Eid Mobile was stolen.Now what do I do

Please can i have an email address to discuss the below. Our company, New Era Fuels, is looking for a new mobile provider. We are currently in contract with another provider till September 2025 but are wanting to move away from them. We require a large amount of licenses, handsets, we currently use a software called 3CX for our work handsets in the office, is this something you provide? Please can someone contact me via my email address (Information Removed) Thank you.

I upgraded my sim to a 24 month contract sim with ID Mobile and there was a £50 gift card offered but I can't get any help with this. I assumed it was with Curry's but both ID Mobile & Curry's live chat are blaming each other and not offering any help with this!

Hi, just today I’ve started to have problems with WiFi calling. Never had issues before. I can’t make calls unless I turn off the WiFi. I’ve always made WiFi calls. What is happening? Regards Silvia

I'm in Spain and I can't access my messages, it's asking for a passcode? I don't recall section up a passcode.

I took out a contract with Id mobile in December 2022, unlimited calls, texts and data Can someone confirm that I have no data limit when roaming in Spain, Portugal or France, apart from fair usage. Thanks

Hi, I bought a Google pixel 9 during the Google family promotion and was advised that I was entitled to a £100 currys gift card. However I have still not received this. Who can I contact to chase this up? Thanks

Hi I have a new 2 year contract that works fine in England but on roaming in Spain I have not received Rate Advice and cannot receive calls from home Roaming is turned on on my iPhone SE ver 13.3 and on the app and on the portal I’ve reset network services Rebooted my phone Used all the network providers that are in the id list c Changed settings for 4G and5G. My husbands phone which also is IPhone SE on Similar id mobile contract roams fine. I swapped sims with my husbands but neither phone would receive calls …… confusing. I spent a long time on id live chats several times who encouraged me to repeat the above tests Three months ago we were staying in the same house at the same near end of my ee contract. The ee roaming worked fine I can go on line, send/receive sms, and all forms of WhatsApp but cannot receive calls from the network and the Rate Advice sms is missing which makes me wonder if I am paying off plan usage or roaming on my contract allowance

Hi, it's been over a week and I've had no contact regarding my esim request... How do I get an update... Or how do I request again because it doesn't give me the option Thanks for any help

I signed up with IDmobile and received a IPhone 16e on Friday. I’m wanting to exchange this phone as the camera will not be good enough for me. I’ve looked online and it says I can return it at my local Currys store. I spoke to someone on live chat and I got mixed answers. I've already traded my old phone in so if I’ve got to post the 16e back and then order another phone I’m going to be waiting without a phone. I’m classed as disabled so I do need a phone because if my health and mental health and as I don’t have an another phone I can use. I’ve moved onto an ESIM. any ideas or advice please. thanks