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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4709 Topics

E
Newbie
ErsyNewbie
asked in Ask a question.

SIM not activated - upgrading existing account

I've had a pay monthly SIM with ID for years and have just noticed that for the same price in currently paying I can get twice as much data. I called to ask about this and all I needed to do was commit to another 12 months.That's fine by me so I agreed to the contract and I was told that my existing SIM would just be updated. True enough I got a text last night saying that my SIM is in the process of being activated and it may take up to an hour.12 hours later and still nothing: can't make calls, can't receive them, can only use WiFi. The app, however, does the new allowances. I use my phone for work and this is a HUGE problem.Please help.

5
Kash
iD Mobile Employee
3 months ago
Lewis Wilkinson
Civilian
Lewis WilkinsonCivilian
asked in Ask a question.

How can I change my plan?

Next month I am coming to the end of my 24 month contract with ID mobile. I would like to keep the phone and enter a sim only contract deal. How do I go about doing this? Last time this happened I was charged my full monthly rate even after the 24 months.

1
Kash
iD Mobile Employee
3 months ago
Gadie23
Newbie
Gadie23Newbie
asked in Ask a question.

error 38 replying to bank

I'm trying to confirm a payment with the bank and receive an error 38 message.

1
Kash
iD Mobile Employee
3 months ago
P
Newbie
pettepNewbie
posted in Ask a question.

Problem with data in central London. W1B5FE

Ongoing issue for 4+ weeks. Full 5 bars connection on 4G but there is no data until walking about 1 kilometre away/ changing cell sites

6
Kash
iD Mobile Employee
3 months ago
B
Newbie
Bailey23Newbie
asked in Ask a question.

New Active Sim, Not Working

I've received my new SIM, which I've managed to confirm is activated.However, the SIMi snt being recognised by my phone (Samsung galaxy S20FE). Phone is compatible and open for all networks.My contract date/number porting started yesterday with IDMobile, so I no longer have service with my previous provider, so am unable to register for an online account as I am unable to receive a text verification code (no option to receive via email for registering for an online account to access app etc) - note i tried to register when i first receivedthe SIM last week and as the SIM wasnt being recognised was advised by the chat agent that it was due to my contract date not yet being passed (which obviously it now has)Following the FAQ steps 'My SIM isn't working', I can confirm:Network coverage is available Phone is compatible and open to all networksSIM is activeSIM won't work in another device eitherPlease can you advise what I need to do, I assume a replacement SIM is required?

3
Kash
iD Mobile Employee
3 months ago
Redsheep79
Newbie
Redsheep79Newbie
asked in Ask a question.

Issue porting from ID and back again - Could old account be a cause?

I ported away from ID mobile earlier this week and then ported back a couple of days later. However the port back hasn't worked.So far I've tried 3 different SIM cards and tried them in multiple devices with none working and all showing SIM status with number unknown.I have a complaint raised and online chat have been telling me the same things over and over - restart phone, try in a other phone etc..I can still log into my previous ID account and this shows my number as it does in my new ID account. Is it possible that something in the background of my old closed account is blocking the number from working? Not really getting anywhere when suggesting this on live chat

2
Kash
iD Mobile Employee
3 months ago
the1b
Newbie
the1bNewbie
asked in Ask a question.

Lost new SIM before registering online

Lost new SIM before registering online (best guess it got thrown away with the gift wrapping paper) and have no access to usual SIM replacement process which requires you to login to your registered account. How do I get a new SIM?

1
Kash
iD Mobile Employee
3 months ago
W
Newbie
wwarshadNewbie
asked in Ask a question.

oder awaited

Order Reference: Hello, I placed an order but still waiting for my order. Can Inknow the reason for delay. Please provide me customer contact number or ring me on my mobile if there is any issue or want to discuss anything with me regarding this order. Kind Regards, Mohammad  

6
Kash
iD Mobile Employee
3 months ago
L
Newbie
Lardy35Newbie
asked in Ask a question.

2 new contracts

I have recently received a monthly sim (for my daughter) and have placed an order for a new phone contract, both with ID. I have received the sim, which will be for my current handset (and my daughter), so this is not registered as yet.I received an email from iD asking me to contact them due to the multiple orders, I presume this is the only way (no number, no live chat). can i somehow get confirmation that my phone contract is being processed (and shipped) as no payment has been taken.i will only be able to register once this has been received.Thanks.

7
Kash
iD Mobile Employee
3 months ago
L
Newbie
LouiseMaria93Newbie
posted in Ask a question.

can you turn off safe search for me

Hi,I’m trying to follow the instructions to turn off Safe search. When I go to my profile to look for My Services, it asks me to log in again and says my credentials are wrong. I haven’t just logged in using my credentials to get me to this page. So there might be a bug. Can you turn off safe search for me please? This platform is glitchy. Thanks, Louise 

1
Kash
iD Mobile Employee
3 months ago
M
Newbie
MilloscNewbie
asked in Ask a question.

Bills

Has anyone had their data reduced for no apparent reason and their monthly payment increased 

1
Kash
iD Mobile Employee
3 months ago
G
Newbie
GordycNewbie
asked in Ask a question.

issues with transfering number

I am having issues with transferring my number. I have a PAC code which has never been submitted before and transaction id number but still saying error when inputting all the information. Tried live chat but saying it's busy and to try later but cannot get through on each attempt and the bot is not helpful. How do I resolve?

1
Kash
iD Mobile Employee
3 months ago
Megan Slater
Newbie
Megan SlaterNewbie
asked in Ask a question.

cancel

Hi how do I cancel an order for a phone that hasn’t been dispatched yet? 

4
Kash
iD Mobile Employee
3 months ago
M
Newbie
MadzCook02Newbie
asked in Ask a question.

Sim card not delivered

I ordered a Sim card on 10th December, it is now the 15th and it has not arrived.Is there any way I’m able to have another sent out?Order ref: 130390800 Thanks!! Madeleine

6
Kash
iD Mobile Employee
3 months ago
ohuk
Civilian
ohukCivilian
asked in Ask a question.

New Pixel 8, did IDMobile/three disable the wifi calling option? (DEALBREAKER)

Help, I got my IDMobile phone just over a month ago and it seems like they have DISABLED the wifi calling option in the Pixel8! I’ve used it in Samsung and my Pixel 6a so I know where it is (on those phones with Vodafone) and how it works, but my new Pixel 8 does NOT have the option even!This is a total dealbreaker, I live in a poorly connected area and before trying IDMobile/Pixel 8 wifi calling has been a lifesaver. Does anyone know what’s happened to that option, is wifi calling not possible with three/idmobile or my pixel 8?Thanks in advance!

4
Kash
iD Mobile Employee
3 months ago
Todd Keli
Newbie
Todd KeliNewbie
posted in Ask a question.

opened box

Good morning,I have received my phone but the box has been opened. It's for a Christmas present.Please find enclosed pictures Can you advise me on what to do?RegardsKelley 

3
Kash
iD Mobile Employee
3 months ago
P
Rookie
Peter MillsRookie
posted in Ask a question.

Full refund not given.

When I first signed up with this company I had ordered a phone on a contract and a SIM only along with it both under my name and address.I thought great as it’s a lot cheaper than any other company.It was recommended by a friend as she knew a lot of people talking about it well within 2 days I wanted out due to hassle with this company.I was told by a member of the staff at this company I was going to have a full refund and all charges will be waived due to the hassle I’ve had.I’ve received the refund for the price of the phone I had paid up front for yesterday, then today I’ve got 2 different charges on my bank statement so these fees haven’t been waived.I’ve also received a email saying that I have a outstanding balance of £144.55 on the SIM only plan that I had ordered.What makes it worse is I’ve had to open up a second email address just because I’ve got a second sim it’s as if this company doesn’t have the software to cope with putting 2 lines under one account.

4
Kash
iD Mobile Employee
3 months ago
J
Newbie
Julie.mcgowan01Newbie
asked in Ask a question.

Stripey

Since I joined idmobile a payment has come out of my account every time a company called stripey texted me. I have never signed up for this. How am refunded for this?

5
Kash
iD Mobile Employee
3 months ago
kitcat
Newbie
kitcatNewbie
asked in Ask a question.

Mobile keeps saying vodaphone or ee

I joined id mobile a couple of weeks ago - when indoors my phone is connected to my wifi but when I look at the mobile part it goes from saying connected to id mobile to vodaphone or ee - very odd, any ideas?

1
Kash
iD Mobile Employee
3 months ago
V
Civilian
voicemailhelpCivilian
asked in Ask a question.

default voicemail greeting instead of personalised?

Is it possible to set up voicemail with the default greeting instead of recording a personalised one? At the moment I cannot access my voicemails without going through the prompts to record a personalised greeting or my name etc.

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
Ajmad12Newbie
asked in Ask a question.

NO SIM message recently switched from EE

I’ve recently switched to ID from EE on an iPhone 14. I provided a PAC code and the switch appeared to have worked ok as scheduled on the 12th Dec. Yesterday my phone stopped making and receiving calls and said no service. After reading multiple threads on here it seems I might have an eSIM. When I’ve looking in settings it was visible and linked to EE. Thinking this might be the problem and following advice from another thread I’ve deleted the eSIM and now my phone is saying ‘No SIM’. Now I’ve lost all messaging as well as calls. Please can anyone help? 

4
Kash
iD Mobile Employee
3 months ago
Fiona Micallef
Newbie
Fiona MicallefNewbie
posted in Ask a question.

No service

Got a text from ID stating my new sim card has been activated. I don't have a new sim card or need one! But now I have no service at all

2
Kash
iD Mobile Employee
3 months ago
F
Civilian
FluffycloudsCivilian
asked in Ask a question.

poor coverage

I searched coverage before switching as I live in the middle of nowhere,  I was told 'excellent coverage' since switching, I've had 1 bar of signal at most and the Internet keeps turning off on its own. I'm really quite annoyed, there's also no way of contacting the company to get help other than a b!tchfest on here, surely that's not a good thing.  I would REALLY like for this to be sorted. I'm currently sat in a different postcode area literally 6 miles from home and got a decent signal. Help please!

7
Kash
iD Mobile Employee
3 months ago
Harvey Lyon
Newbie
Harvey LyonNewbie
asked in Ask a question.

Sim only contract data allowance

The website advertises a range of 12-month sim-only contracts with varying data allowance - from 4GB to 200GB. Is this allowance per month or across the whole 12 months?I'm currently paying £12 per month for 5GB per month and looking for a cheaper contract

2
Kash
iD Mobile Employee
3 months ago
M
Civilian
mikeypeakeCivilian
asked in Ask a question.

Transfer old phone number with previous network to ID mobile

Hi! Does anyone know how I can check the progress of my phone number switch from my old network to ID mobile? I haven’t heard anything from my old provider or received any update from ID.

9
Tom
iD Mobile Employee
4 months ago
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