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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4808 Topics

H
Newbie
HitNewbie
posted in Ask a question.

Not receiving UK texts in India and UK calls cant be connected.

Hello. I am traveling in India. I need to receive text but they are not coming through. Calls from uk are not being connected. However have signal here in India and it is connected to a network. My billing is capped £1. Can you please assist. Are there any app or phone changes that need to be made?

9
Kash
iD Mobile Employee
4 months ago
M
Newbie
mike235Newbie
asked in Ask a question.

bet365 access

I am having problems logging in to bet365 when connected via mobile data. Has anyone else experienced similar? Is there a setting I need to change? I have checked the adult content option.The website opens but shows loading swirl continually.

4
Kash
iD Mobile Employee
4 months ago
M
Newbie
Mrsjam4brainsNewbie
asked in Ask a question.

gift card

I bought a Google pixel 7a on September 30th. It was bought from ID mobile direct. It stated I would be entitled to a £50 Currys voucher. I have noticed that people have ordered theirs within the time scale but haven't received anything yet. This is sounding very dodgy to me.

3
Kash
iD Mobile Employee
4 months ago
B
Newbie
brikNewbie
asked in Ask a question.

how to check my number will be ported to ID mobile

My port date was set at 20th. i got a text saying it will happen on 7th though. it did not happen. how can i check it will happen on 20th as originally set? my old provider says thay cant help as everthing now cancelled their end

1
Kash
iD Mobile Employee
4 months ago
Tig Lee
Newbie
Tig LeeNewbie
asked in Ask a question.

New phone & contract for xmas

Got new iPhone on contract as a Christmas gift for my daughter so she won’t receive until Xmas day (3weeks away).The phone and sim have both arrived and are stashed safely  unopened 😬. Do I need to do anything in the meantime? She’ll need to xfer the number over but I can’t request a PAC beforehand because then she’ll know. whilst I appreciate it’ll take time to fully xfer over I’d like Xmas day to be as stress free as possible and tbf she’ll enjoy staring at her new phone regardless. Also, are iPhones network locked? 

3
Kash
iD Mobile Employee
4 months ago
Anna Lee
Newbie
Anna LeeNewbie
asked in Ask a question.

Error message on trying to switch with PAC

I am trying to switch my new number using PAC. The form pops up with “Something went wrong!” when I try to submit. It doesn’t say what went wrong! I can’t submit the form

9
Tom
iD Mobile Employee
4 months ago
D
Newbie
Diane RogersNewbie
asked in Ask a question.

activation of replacement Sim card

Hi hope someone can help me!I recently lost my mobile phone and ID have sent me a replacement Sim card, I’m trying to activate this but I don’t seem to be able to receive the security code as a message on the new Sim card is the new Sim card the same phone number as my old Sim card also I don’t have access to my email account because I can’t remember my password which is on my last phone. Can anyone recommend any anyways around this.thanks for any help !!!!

2
Tom
iD Mobile Employee
4 months ago
Estera Berdzik
Civilian
Estera BerdzikCivilian
posted in Ask a question.

issues with registration

H

1
Tom
iD Mobile Employee
4 months ago
Christopher Whyte
Newbie
Christopher WhyteNewbie
asked in Ask a question.

sim locked

My sim has been locked since last night I was just on a live chat talking about it and how to go about I'm doing it I had to fill in a form I signed in and I've lost the chat now why is everything so difficult on here

1
Tom
iD Mobile Employee
4 months ago
Connor McKenzie
Newbie
Connor McKenzieNewbie
asked in Ask a question.

Anyone else not got their currys voucher for pixel 7

I purchased a pixel 7 on 26/09/23. As part of this deal I was supposed to get a £75 voucher which was supposed to come between 2/11 and 2/12. As stated by below but still don't have anything.  

10
Tom
iD Mobile Employee
4 months ago
Sharlene Jacobs
Civilian
Sharlene JacobsCivilian
asked in Ask a question.

calls

Hi, please can you help. I have registered and activated my sim as well as updated my setting, but I am unable to make or recieve calls 

1
Tom
iD Mobile Employee
4 months ago
Roman Adam Bernacki
Newbie
Roman Adam BernackiNewbie
posted in Ask a question.

hello im not sure if i still owe some mone to ID Mobile

Hello I had 2 different contracts with ID Mobile one of them already has terminated but I forgot to give a notice before. So it was extended for extra month. Now I’m not able to login anymore so I’m not sure if I owe some amount. my mobile no was [REDACTED]my name is [REDACTED]  I live at [REDACTED] and my email address for that contract was [REDACTED] 

1
Tom
iD Mobile Employee
4 months ago
Donna McDonald
Civilian
Donna McDonaldCivilian
asked in Ask a question.

HELP!!! PLEASE!!! I have accidently set up a new account and my number is changing I need by number back

HELP please! My contract has ended and two days ago I transferred to ID Mobile PAYG from my ID Mobile contract. I read I could keep my number. Turns out I can’t… the change is in transition so I have asked on the HL for them to claw my old number back and cancel the PAYG but TWICE the agent has cut me off. I am sooo frustrated. I can’t lose my number yet the agent said it is no longer on their systems. I know it can be clawed back by ID mobile but how to speak to someone and get some actual help!!

1
Tom
iD Mobile Employee
4 months ago
Chris Oconnor
Newbie
Chris OconnorNewbie
asked in Ask a question.

change tariff

I’m due an upgrade but happy with my phone….how do I change tariff ??thanks 

2
Kash
iD Mobile Employee
4 months ago
s0ggyfrenchfry
Civilian
s0ggyfrenchfryCivilian
asked in Ask a question.

help with moving number

hi, i think i’ve messed up here and hope someone can help me. i needed to change my plan and had no access to the app, so just bought a new SIM.i assumed i could switch it over quite easily but apparently not 😅i have finished my previous contract and tried to switch with the PAC number, but apparently you can’t use that while staying with the same provider.how do i switch my number over (and account) onto my new plan?thank you

2
Kash
iD Mobile Employee
4 months ago
C
Newbie
cjferguson80Newbie
asked in Ask a question.

Upgrade results in me having two numbers and two accounts

I upgraded my out of contract Samsung, and was duly sent the new ‘phone.  A SIM card was included with the delivery, and online stated that if my original SIM was old, then the new one would replace it.  I installed the SIM, following online instructions only to find that I now have a  new number, and the old SIM still works with my old number in the new ‘phone.  I am now expecting two bills this month.  How do I cancel the new SIM and port the old one onto the new contract?

4
Kash
iD Mobile Employee
4 months ago
Kathleen Seager
Rookie
Kathleen SeagerRookie
asked in Ask a question.

sim only

When my contract ends this month I want to stay with ID with sim only with same services, will they contact me or do I have to contact them? 

4
Kash
iD Mobile Employee
4 months ago
A
Newbie
AblakeukNewbie
asked in Ask a question.

phoning a landline from my mobile

Hi, My wife and I have recently moved to ID mobile but have found that when we phone a landline the person we phone tells us the line keeps breaking up. It's incredibly frustrating as we are trying to organise my mother in laws funeral and both the funeral director and the caterer said they couldn't make out what we were saying. Is there a known fault at the moment? Thanks 

3
Kash
iD Mobile Employee
4 months ago
R
Newbie
RymaelkhujaNewbie
asked in Ask a question.

subscription fee has increased

My subscription has been increased to £28.50 for the past three months. However, my subscription plan was for £9.00 per month. This, would you please refund me the differences and keep my subscription plan at £6.00 or less. Nevertheless, I was offered a discounted rate at o2 for £6.00 per month with 5GB. Let me know if you can match the offer. Thank you!

1
Kash
iD Mobile Employee
4 months ago
S
Newbie
SLOPPYNewbie
asked in Ask a question.

Upgrade as Xmas present

Hi. I have 3 accounts with ID Mobile. One for me, wife and daughter. I would love to upgrade my daughters phone for Christmas. I know what I have to do and the phone I'm interested in. My worry is, when I commit to the deal on my daughters account, she will no doubt receive a text and email notifying her of her uodlgrade, obviously this will spoil the surprise. My question is, how do I avoid this? Many thanks in advance. 

3
Kash
iD Mobile Employee
4 months ago
ABACAB
Newbie
ABACABNewbie
asked in Ask a question.

a wo,e day service lost

Like much of the country I lost a whole day's service the other day, living out in the sticks I get no service at home and rely on WiFi calling for comms I would like to know if and when I.d. Will be reimbursing customers for this and providing a full apology to customers, also their website was down for hours too,so no updates provided to speak of, except the part where new customers purchase, funny that.Only been with I.d. 20 days and already having regrets

4
Kash
iD Mobile Employee
4 months ago
D
Civilian
DanikichCivilian
asked in Ask a question.

App not recognising new phone number

I'm trying to register on the app but I keep getting an error msg to say its not recognising the number and I need an active number.  This is the number I was given and has been active for 2 months now

1
Kash
iD Mobile Employee
4 months ago
Chris Gallagher
Newbie
Chris GallagherNewbie
asked in Ask a question.

DPD Delivery Going to Wrong Address

I was recently upgrading my phone to a new contract, during confirming the order and adding my details I thought I was confirming a Billing Address, as it was not specified. Then when I go to the last page expecting a space to add my Delivery Address there was nothing, also there was no confirmation that the order was completed. Later I checked my emails and it said my upgrade was already processed and the order was going to my the billing address. The problem is I have no way of receiving the order at my billing address. And DPD already has the parcel and is now sending it to this Address. I have only been able to extend the delivery date to the 14th December and have that time to sort out this issue. I need ID mobile to be able change the delivery with DPD as authorisation to change the delivery is only in ID’s hands. Yet no one from the customer service department is able to help me, and I was told it will just be delivered there.

2
Kash
iD Mobile Employee
4 months ago
S
Newbie
Sam_NazNewbie
asked in Ask a question.

Replacement SIM never arrives

Has anyone had issues getting a replacement SIM from ID?I’ve asked three times now since 20th November, but nothing has been received. Each time they claim they’re sending me a new one and it will take 2-3 days in the post, but nothing ever comes.I am considering cancelling the Direct Debit as I’m paying for something I cannot useMany thanksSam

2
Tom
iD Mobile Employee
4 months ago
OllyT22
Newbie
OllyT22Newbie
asked in Ask a question.

Can i cancel this awful contract

Recently purchased a 15 pro and the network coverage is a disaster, apps and web browsers can’t load with 3 bars of 4g.Customer services only response is to “reset my device” which doesn’t improve anything.Is there any way i can get out this contract as i don’t want to pay for a product that doesn’t work for the next 2 years

2
Tom
iD Mobile Employee
4 months ago
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