Hi - my question is for ID Mobile - I’ve read answers re no of rings before Voicemail activates & that with certain providers, including your selves it is a maximum of 30 seconds. So my question is WHY?In 30 seconds my phone rings 3 or 4 times only. That is rarely enough for me (& judging from Community comments, lots of other people ) to register that the phone is ringing, remember where we left it and get to it in time.  We are not all members of the younger generation. Sometimes we may leave the room and not take the phone with us.  So again, as your customer, WHY can I not set the number of rings to my preferred length of time? I have been able to with other providers & other phones. Surely it is up to me as the phone user to set my preference? 

I really need help with this or will be returning the phone. I have gone from Vodafone to ID. Did the whole PAC thing. I have managed to get everything transferred over. Phone calls and texts work fine. But i cant get the imessage thing to work. I have followed all the recommended steps. Switching off/on. Taking the sim out and force restarting. I have done a network reset. My number and 2 email addresses are showing with a swirling bit beside it. PLEASE HELP I have been trying to figure this out for days

Why has a direct debit for my old contract been taken out as well as new direct debit for my new contract 

I have an iPhone 15 Pro and I’m not always able to send messages.  I do have MMS enabled and according to Chat GPT, I need to configure the MMS settings manually.  Anyone know how to do that on an iPhone? Many thanksPaul

E SIM INFOHi, my Asda monthly pay as you go sim ends tomorrow so I’m thinking about getting an e sim with id. If I pay for it tomorrow how quickly will I be able to set it up and will I be able to keep my old number. Thanks

Just upgraded to the iPhone 16. When I try to redeem the offer for 3 months of Apple Music I have been directed to a page that says UID missing or incorrect. Can I be resent a link to fix this? 

 I am traveling to the Caribbean in November  is there a roaming add I can use with ID mobile 

I am not able to redeem an offer sent to me via email. The offer was Apple Music free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

My daughter has unlimited data but is unable to use it. She is currently in Belgium mans her location will not work 

I D Mobile network down , emergency calls only all afternoon Friday 23rd May .Please only ID mobile employees reply , thank you  

My link for Apple TV is not working and I am still within my 90 days. Please can I be sent a new link?

Hi, I could not connect to wi-fi or make phone calls except home and work. The replacement SIMis not better. Who do I need to contact and how? Many thanks, Laszlo 

Need proof of purchase please

Would you provide me with a new link to redeem the offer, please?I’m having the same problem as many others here with getting the link to work. I.E: “UID missing” when I click on the link.Many thanks, Robert.

Hi,I’ve trying to redeem my apple link but I keep getting the message UID Missing or incorrect.can you please advise?Thank you Dáithí  

Hi,     I am in contract and have a Google pixel 8 pro. Unfortunately I fell on the weekend and smashed my phone. A family member has kindly gifted me her Samsung galaxy s23 ultra. I believe that the Samsung is unlocked as when I am registering onto a network ID comes up. However it is not connecting. It is stating "unable to connect. Try again later" Is this more likely to be a device issue or do I need to do something else?  Thank you in advance 

I can’t connect to live chat 

I wasn’t offered a discount for the second product that i have taken out today but I was for the thirs one?

i made an order with sky that was for ID mobile i habe an order number but cannot find this order anywhere 

Hi, I was recently subject to a fraud attempt where someone hijacked my ID account and somehow managed to order an ESIM. I was notified by e mail and quickly contacted online chat who managed to cancel it.What would have happened if this had happened at 10pm after live chat had closed. I was thinking of recommending ID to my wife but would prefer it if there was someone to contact in such circumstances 24 hours. Any other mobile providers have this facility? Thanks 

I have changed to ID mobile and I have been up and running for a few days. However, I can’t make or receive phone calls. I am using an iPhone 15. When I look at the top it shows B with WiFi service and P no service??? 

I bought the new honor 400 pro, it comes with a few free items, watch, ear clip and a speaker, I've usedy IMEI number and followed the steps but nothing is worlikg. 

As in the title. I need a backup eSIM/SIM which I will very rarely use, so I don’t want to have to pay X amount every month to keep it. Like an old school PAYG setup, where I literally only pay for what I use. Thanks

Hi .I ordered an esim but it is not working with my phone. Can I just now order a sim card to be sent instead? Is this possible?

I wish to make a customer service complaint via email who do I contact, your agents are rude cut off chat before resolution very unhappy customer