Hi, I bought an ID mobile plan and then had to go abroad for a few weeks so I couldn’t port my number. I can’t get a PAC code now but would like to keep my old number. Is there any way I can do this?

Hi. I've upgraded my phone and currently waiting on the handset. It said my new plan should be active on my app within 24 hours. It's now been a few days and still nothing has changed. I've checked my spam etc and logged on and off twice. Now what? 

Recently whilst travelling on a ferry between Hull (UK) and Rotterdam (Netherlands), and whilst my phone was inside an inside cabin on the ferry, i.e. within a giant Faraday Cage, my account was debited for £10 worldwide Roaming charge - £10 being the cap value I had established. This was at the time when my phone had “No Service” and i was asleep overnight.The ferry route from the UK to Netherlands would not have allowed the phone to “see” any cell towers in non EU countries, indeed the Faraday Cage would have prevented the phone from seeing anything.Why then have I been charged this additional £10?James8

So I was due to upgrade my phone,so I went with carphone warehouse  and upgraded,I choose to keep existing  number..After picking up the phone,I was sent the contract summarythe next day my old phone cant make call,texts and no Internet as i have not put my sim in new phone but can still receive calls.when.i make a call it says i have reached my cap limit but my plan is unlimited everything..... I've tried calling id mobile n they have told me they would call me back n nothing..

How to find price of this months phone bill 

Hi,Could you please clarify why my monthly payment increased from £35 to £55? What does "UK" on my bill mean?

I’ve managed to log into my ID account on the website , I’m now trying to log into the app ,  where I’m told to add my ID mobile number and DOB and second name , when I do this I’m told my details don’t match ? Need to log in asap as I’m trying to move an old number to this new contract .

I had my number ported across to the id SIM. RCS messaging still shows as the original id number. I've tried uninstalling the app, clearing cache, unregistering the original id number from my Google account, pretty much everything that I've seen suggested online, to no avail. When I click to verify my number and add by ported number, it comes up saying RCS messaging isn't available on this device even though it does work on the original id mobile number.  Any ideas?  Thanks 

I'm putting this question out here as I get asked this question frequently by people look to come onto IDMobile. I do try and promote IDMobile indirectly to potential customers just going off my own experience with being on IDMobile for a number of years now. Will IDMobile introduce a Social Tariffs to the plan packages any time in the near future? Some may say why as IDMobile have already some of the most affordable plans compared to other network's. Don't shoot the messager 😉What are: Social tariffs are discounted mobile and broadband deals for people on certain benefits, like Universal Credit, Pension Credit, or Employment and Support Allowance to name a few. I hope a senior member of staff can answer this question.  Thank you  Joe 🙂

I have a referral reward email with the £5 reward. when i try to claim it it asks for my bank details and a lot of details.  if i choose paypal it wants me to enter my email and password.  is this a scam because you are not having my passwords. 

I have already bought my ID mobile contract and got my SIM card in the post. Is it possible to switch my number over after this and if so how can I do it?

I’ve got 3 contracts but somehow I’m paying for 5, how can I speak to someone to sort it out

 How to use my phone  Abroad within the EU. I went Brussels recently was not able to use my phone without connecting to Wi-Fi. Why is this so? 

Always used a 4g router. But now want to just use my phone on tethering. Does anyone have experience of the speed comparison between the 2 please?

I can’t get 4/5g when overseas.  The id instructions say to go to “mobile services” on my phone but this doesn’t exist? 

I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

All incoming calls are being sent to voicemail. My phone doesn’t ring at all. I have an iPhone. Call Forwarding is off, Focus is off, Live Voicemail is off, Silence Unknown Callers is off, but WiFi Calling is on. iPhone updated to latest iOS, but didn’t help. Adjusting the ringing timer via shortcode didn’t work either. Restarting the iPhone, or enabling then disabling Airplane Mode solves the issue, but not permanently. What works permanently is if WiFi Calling is switched off. Why is this the case? What is iD Mobile doing to fix this issue? Me and both my parents are on iD Mobile, and I’m the reason they switched to iD Mobile from O2 with whom they never experienced the issue. Now I’m embarrassed because they keep missing important calls such as from their GPs when they’re at home. And isn’t WiFi calling supposed to help you stay connected for when the mobile signal is weak? 

Hii transferred my number over to ID yesterday. Since then I’ve been unable to receive calls and messages.  I’ve left it till after 10pm just in case but this morning I have the same issue.  I need to be able to receive calls and messages for 2 factor security. Which I currently can’t do.  I’ve seen previous streams with these issues. Just not sure what to do next ?

I did the enhanced trade in for the extra 50 when i got a iphone 17 pro. I’ve gotten the 275 for the phone few weeks ago but still have yet to get the promo money. How do i chase this up? 

Id like to speak to someone about my account

I'm listening to voicemail, & there seems no way for it to text you the number that left the voicemail-This is standard across all networks.When you go into the other menu's of the voicemail, it's impossible to get out the sub menu's to get to the first menu where you can delete the message.When you are on a plane or bad signal, & person doesn't leave a voicemail, ID Mobile texts us the phone number of the person. However, it does it in the wrong format, it texts 44 7976 735XXX . This is incorrect as when we ring the number , it says the number is non existent. It won't ring the number without the +44 at the beginning.How can ID Mobile get all this so wrong?And when you logging in on PC, you press log in, & it takes 3 pages-Why?  1st page after you click says Let's get you started-Why? Someone please prove me wrong, if not, then ID Mobile, please your people who should bring these things in, will never know unless you tell them.Ca

I received my sim yesterday, inserted it in a second phone and tested the number, all was OK.I then filled in the Switching form and entered the PAC as well as other details chosing today for the transfer. Transfer was confirmed for today between 10am and 6pm.This morning the ID sim is showing no connection, and if I ring the number from a different phone it reports - invalid number.I am hoping the sim goes live again with the transferred number later today - but is it normal.for or the sim to go dead for a period of time on the day of transfer?

I have successfully switched my old number to ID BUT - My ID account was created before the number was transferred, using my original ID number. Now when I try to log in it is sending the code by text to the number on the account which is the old one - so I can’t receive the text.How do I now access my account.

Why does my phone not ring when called (not because it's set to silent?)It means calls go immediately to voice mail which i also cannot access - because every time i try it says “set up pin - to do this call us” - which when i do it simply gives the same message! 

Hi, so I’m halfway through the process, and have already switched my number over to a PAYG sim from Asda. I’m awaiting my new 12 month pay monthly sim from iD, which i signed up for before starting the whole process.  Before I put the new iD sim in and activate it, can i still use my new PAC code from Asda to transfer my number over, or did i have to give the PAC at the point when I signed up? I can’t remember if it asked for a PAC at the time.