Trying to access my online account and its asking for my number which I enter then it says it doesn't match my account   

Why i cannot make calls and text very poor network I want my money back from my bill I pay full amount everyones why I got bad service .

My direct debit was revered as I forgot to transfer money into my current account and I would like for it to be taken out again as funds are now avaliable

I have noticed via my banking app that I have a direct debit of 75 set up. I haven't set this direct debit up. Can you advise please 

i am getting a payment missed but cant find it or pay , this is ridiculuos

Been for a walk alone the beach in Lincolnshire tonight and received messages about roaming. Charges. This can’t be right can it? 

My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill? 

I recently purchased a new SIM only plan for £15 a month via a website and not through my current account and I can’t seem to find a way to link it up to my current account despite the fact that my mobile number and bank details are the same

You have taken £ 88.15 from my account without notice or authority ?

I'm currently on a ferry on my way to France. I turned roaming on and immediately got a txt telling me the prices for roaming. Then a few minutes later got a message telling me I'd already exceeded the £45 cap! I thought it was all included? Now I'm scared to use my phone abroad 

I’ve just paid my bill

Hi I have paid £12 4 times this month I have only got 2 sim plans with you soo why is there 4 payments been took out 

My contract is £24.99 a month and I was charged this in April and may however June im being charged £35.65... my monthly reoccurring charge has gone up to £29.73 with VAT.... I went abroad to Spain however it is not showing and roaming charges. My plan is still telling me its £24.99 a month so why have I been charged more now when I pay a direct debit and haven't gone over my data! 

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time. 

High bill HELP??

I have requested a PAC code and sent it to my new provider. Do I need to do anything further to cancel my contract with you or will it auto end soon?

I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc…I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.

I have been billed twice for one monthi have paid double the amount I should have 

2 payments have been taken out for this months payment 

Hi there, I would like someone to take my outstanding bill on Monday 23rd please

I hope this message finds you well. I am writing to raise a concern regarding my monthly bill. When I took out my contract, I agreed to a monthly payment of £38.99. I was made aware that the cost could increase slightly due to standard annual adjustments, but I understood this would be no more than £1.50. However, I’ve recently been charged £46.88, which is significantly higher than expected. This increase is far beyond what I was led to believe when I entered into the agreement and is not financially manageable for me moving forward. Could you please clarify: Why the bill has increased so substantially Whether this change is permanent or temporary What options are available to reduce my monthly payments, as this is now far more expensive than what I signed up for  I would appreciate your support in resolving this matter and look forward to your response

I have a 24 month contract that ended last month, I keep trying to leave ID although it’s saying I need a direct debit set up to do so (I do have one set up). I am paying quadruple the amount for a normal sim only plan as my phone is paid off. I need this cancelled and want to leave ID.

Hi there, my bill payment was attempted via DD but need to ask them to take it out on the 23rd. How do I go about this please

You took two payments instead of 1. Can you refund me 1 payment? Please reply. Thank you 

Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount.the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it,  and we did  that and it’s for free of charge.  so yeah when I check my bills on ID mobile or even online just giving me my normal amount  and their no changes or extra charges. It’s not on my bills so I’m abit confusedwondering if you can help me out  the dates are the same for that chargename on account  (Removed)email address : (Removed)  because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it.   phone numbe