Community Archive.

Poor signals. I can’t call or receive the calls. It is terrible -I am not sure whether the switch has been successful done I have activated eSIM pls help. dr Oosama

Hi, I hope someone can help. I have a Xiaomi 12 pro which is compatible with Esim however I just can't find where it is. When I try and load an app with an Esim it says speak to carrier to unlock phone. I need a red bull data Esim for when I go on a cruise. Anyone any ideas. Thanks

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help? Ben

I've been using an ID Mobile eSim on my iPad Pro (unsupported, I know) with no issues until I reset it recently. Now, I absolutely cannot reactivate the eSim, despite ID Mobile repeatedly telling me the line is active and sending new QR codes. Activation consistently fails on both my iPad Pro and iPhone 14 Pro Max after about 20 minutes. This points to a serious problem with my account, not the devices. Is anyone else experiencing this with ID Mobile?

Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

Hi Just started with an eSim. The blurb says you get 2 numbers - how do I access the second number? Thanks.

How do I know if my Google Pixel 8a is unlocked? I'm travelling to USA soon and wish to use an eSIM but my phone needs to be unlocked. Is it - I got it directly from ID on a monthly contract?

Recently got a new phone, but can’t find instructions online for how to transfer my eSIM over. Want to keep the same number I’ve always had, but have only ever used physical SIMs before so not sure how to do this.

Hi, I have ported my number to id mobile yesterday however I am having issues getting any OTP to come through. This is a particular issue as I have a ton of apps which won't setup without doing this now. I've tried live chat which got me to check all the settings which all seems ok. The last thing they did was send me another eSim which hasn't solved the problem. Could it of been an issue with the porting process?

Hi. I was with id mobile SIM only. To get a new deal I ported.my number to ee pay as you go SIM card and then used a PAC code to move the number back to id mobile on a pay monthly contract. However it's not working correctly. I can text out but not receive texts. I can ring out and receive calls when in the UK. I'm currently in Spain and can ring out but not receive any calls. My phone is presenting it's self with my ported in number. The number port obviously hasn't worked successfully. It's been a week now and still not working. Can someone from id mobile look into this please ? Number is [REDACTED]. Many thanks

Service provider fails to provide service. Paid up. Got email bout 5G no mobile internet….signal or calls. no customer service to flag it up 🚩 Standed uptown….no maps…no timetables….no Uber…..no calls??? 3 days trying to log in communicate online. oh all off at the weekend. Disgraceful….risky…..non service. leaving women without their tool for safety. Awful impersonal Curry’s company.

I installed an eSIM on my new iPhone 15 to support an overseas trip. Since returning to UK my phone keeps reverting to my eSIM rather than my mobile account. It’s frustrating as the solution involves copying each number and pasting it onto my keypad and then manually selecting my mobile data to make the call. How do I rest my phone to make calls using my physics sim?

For the past couple months I've been experiencing no data coverage when I am outside and inside my home. I can't make calls or use my data at all. It only allows emergency calls. I don't know if its because more people are joining the network and iD hasn't improved their coverage, but no matter how cheap your sim only deals are nothing is worth this hassle. I've made the decision to finally leave after being stranded yesterday unable to make any calls as my data kept on dipping in and out. Going through other articles this seems to be a major problem. I'm going to a more reliable network like EE as even though it may be more pricey at lease I can RELY on their network coverage.

Hi I have been have real issues with my phone since last Wednesday. Someone impersonated me to ID mobile , requested a new esim and sim and blocked my phone.I managed to get the esim blocked and the phone working but the sim card was sent to an address in another city. ID mobile told me not to worry as the sim could not be activated as I had charged my security details. Since then I have numerous texts from ID mobile saying sim activation is in progress. They say it is nothing to worry about but whoever had my details is stilltrying. ,i cant get a straight answer from ID mobile as to how they have managed to do this. I have now been notified someone has asked for a PAC code to transfer the number. I hope this will not go through but can't check as live chat and phone lines are closed until tomorrow morning. This has taken up considerable time and Iis quite stressful. I am hoping ID mobile will see this and investigate further. In the meantime I have wait until the lines open. It's not really good service is it?

I want a second SIM for rare use in the same handset. What is available

Had a ID mobile phone contract since 15/05/24 purchased via mobiles.co.uk but as of yet I have not received any link or email to claim my 3 months free Apple TV + subscription. How do I claim this offer?

I haven’t got an esim. How can I get an esim

I just recently switch my eSIM From my phone to my wife phone, I already install, but when I switch back to my phone, I delete eSIM from my wife and now I want to install My eSIM, when I open my ID account, I get code to install eSIM now time I use that code, but when I scan that code, it’s showing you have to contact ID Mobile, so please help me to install my eSIM into my phone

I still didn't received a esim.

Placed my order a few days ago would have thought I’d have had an email through by now checked all spam etc ID mobile emails all coming through fine just nothing about my eSIM, just wondering why it’s taking so long would have thought it would be pretty instantaneous.

After the new update that this mobile sim company has made, it seem clean and organised. However, I bought a sim back in april 15th for 24 months. My sim is due to expire later this month but I can't seem to find my sim expry info. I looked through my billing and plan section but nothing. The other version was alright but this one? Not really. Alternatively, do I get an email which will let me know that my contract has ended and even via sms? Thanks!

Hi there. I am already an idmobile customer but I have brought a new phone from mobile.co.uk on a different plan. The question I have is how do I keep my old number. Do I have to cancel my old plan?

After adding a second sim card (U.S coverage) to my mobile the iD sim has deactivated and I can’t see any way to activate it again?

I've recently bought a 2 year contract with ID. Before I signed up I looked at the coverage checker and all looked good. I'm now about 6 weeks in and while I can get 4G or sometimes even 5G and reasonable phone signal the speed is terrible and I often can't even send WhatsApp messages. Phone calls are very choppy and often drop out. I went on online chat and they tell me that there is a known fault in my area ( Alderley Edge / Wilmslow Cheshire) since February 2023. I find this unacceptable, how can they sell a service that they know doesn't work for over a year and half? Anyone else had this issue in Cheshire East?

I recently bought a new phone and am now trying to use my pac code to keep my old number but every time I do it on the id mobile site it doesn’t work and says something went wrong every time. Would anyone be able to help?