Community Archive.

How can I replace my physical sim card with a prepaid sim card?

RCS chat showing wrong number. tried to reset but still shows as Id mobile number and not transferred number from old network. anyone know how to reset it?

Hello. I am a new customer id mobile. My phone is Samsung S24 Ultra. I transferred my number from O2 a week ago. No one can call my number or send a txt message. They receive a message that the number is not recognized. I can call and send a txt message. Has anyone had a similar situation?

Hi , just come to the end of a 2Y SIM only contract , offered an upgrade via e mail - went on app and chose the deal I wanted - I assumed would keep same SIM card , DONT want new number , looks like a new SIM is being posted - got a very confusing e mail ? how do I get a new deal and keep same number

HI all, New to the site I’m looking to get a new phone on ID mobile. I occasionally do a bit of travelling out of Europe/EU, and the ID Mobile out of EU roaming charges are V high. I’ve read that ID Mobile don’t lock the handsets, so does that mean I could use another esim whilst travelling straight away ? Appreciate any help Cheers

For the last few days, I have not been able to receive text messages with codes for two factor authentication from banks, government etc on my iPhone. This is becoming a serious problem for me. Is there an issue with the text gateway on the network? Or is it just me?

How do I get an esim?

Hello, I’m going from an ID sim only to a monthly contract. I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim? Or can I do that right away? Many thanks

Hi bought a contract phone through id mobile for my daughters birthday. She is already on a 30 day sim only for the last few months and had her number ported over to that sim from another network at that time. However I have been told I can’t move this number now to her new contract phone. Only way to do this is port to another network and then back again. Surely there has to be an easier way to swap over number and cancel old 30 day sim. Tesco mobile has a SWAP 23424 on their plans. Doesn’t is mobile do this if this does what I want? Currys / carphone warehouse had previously told me I should be able to swap. Can any advise for sure please

Why dose my eSIM not always work as it should

Hi I signed up yesterday and setup my eSIM earlier today. My mobile data speed is woeful and unusable at 100kbps despite having full signal

Good day please may i request a physical SIM card had ordered a esim

Can I get an esim on my present contract? Will the terms change if I do?

Hi, ID connection (internet data and voice) is always terrible at home location , contrary to the coverage checker and service checker. Both ID and 3 results are false. I want to use another service provider , that has better coverage and service. So I'm wanting insert their sim in my phone , a pixel 8, that has only one physical sim slot. And want call divert from ID number to third party provided new number, how do I do it? Will transferring the ID number to the esim and have the third party physical sim inserted and set call divert on the device work?

Have recently signed up to iD and trying to claim the Apple Music. As I’m already with Apple I ended my subscription and as per T&C’s was expecting to get a 2 month sub for free. I tried for the freebie, follow the instructions and it shows as a two month sub starting from 6th December. When I double click the side button I get a pop up saying it’s for new subscribers only. can anyone advise how I can activate this as it states returning subscribers get two months? I was going to wait until the 7th of Dec but that will mean I have passed the 12 day cut off for the freebie as described by another user in another question. Any advice would be greatly appreciated, thanks.

I have just ordered a new iphone 15 on a 24 month contract with an esim. I want to keep my existing number, so should have ordered an upgrade. Is it possible to change my order to an upgrade? My order ref is 442042166

I want to change from my sim to a esim

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access. The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38. Any idea when this will be fixed?

Payed my bill yesterday and still cannot use my mobile data or make any calls.

As above, when I try to make a call it says I’ve reached my capped limit but I have unlimited calls on my plan. Live chat not working. Need phone urgently and can’t find contact number.

Hi, I have recieved my sim today and I have ordered porting but made a mistake. Is it possible to convert my sim to esim please So when it port you will send me esim which I can install. Thanks Amber

Need an esim, how can I get one sent to me through email

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work. I have reset my network connection but it's still happening. Can anyone help?

I need to cancel. For the past 3 months, I don't have any signal or network at my home address. At work people can't hear me properly on the phone. I've messaged non stop to ID mobile on Facebook and live chat and they say somone will contact me back. No one has. When I message to ask what's going on. They just ask me what's the problem and then ask for proof of identity randomly. Then get told somone will contact me in 48 hours. After that no reply. I message again, get the same reply. I need to cancel without paying any fees! This is not holding up their end of the contact.

I’ve recently joined iD mobile with an eSIM. After installing the eSIM and activating my services I headed off to my iPhone settings> Mobile services> SIM and then clicked on my iD mobile sim on going through all the option listed to check that the setup was all ok I noticed that the “mobile data network” option was missing which is were the APN setting are, as I would need to check these settings to make sure they are correct for EU Roaming. I contacted iD mobile on the live chat and explain this was missing and after them asking me to check a few things they said that there was a problem and to contact my local Curry/carphone warehouse. I visited the store the following day and to my surprise the sales person didn’t have a clue and said that it will be fine. Has anyone had this issue and if so how did you resolve it, as even though this option is missing all my services I.e, call, text and internet access is works fine. Also with the APN settings missing will this actually affect my EU Roaming.