Hi! I live in the countryside and generally have perfect signal, including 4G, but as soon as I venture into a town or a city (or even just a busy event) my phone becomes unusable - despite displaying ‘4G’. I cannot use the internet at all, and even old fashioned phone calls and texts become unreliable. It’s very inconvenient 😩 any suggestions please?

I joined ID Mobile recently, on the Mobile Coverage Checker I'm supposed to get 4G inside and outside the house, and 5G outside the house nearby. However, I'm unable to get 4G at all from any room, upstairs or downstairs.When loading any website it can take up to 20 minutes to load. At random times during the day the signal might work (albeit terribly) for 5 minutes, allowing me to load a website in a few minutes.I noticed this after my wi-fi went down, my broadband will be down for up to a week.Has anyone else experienced the Internet checker saying you'll have 4G or 5G service, when in reality there is none whatsoever?I've tried the obvious fixes, restarting device multiple times and across multiple days, updating my phone, and fiddling with other Internet settings.I was recently abroad and got 5G signal, and when in a major town centre  so the SIM card must be working.Am I stuck being a dead zone, with potential mast issues?Using a

New ID customer, changed from Vodafone (no problems).  Received SIM card, all worked except unable to send or receive mobile calls (can call on WhatsApp).  Did everything ID requested on the help line (over a few days).  Finally t inform the handset was the problem?  Bought new phone, same problem, requested I get a replacment sim, put the new sim in and same problem!  I just don’t know what to do.  

Hey my phone keeps going into unknown number on the sim thing and I dont know why.

Hi my Wifi calling when using my phone even though it works when I call using WiFi on WhatsApp, Does anyone know what the problem could be? I’ve turned phone on/off; turned WiFi calling on/off; put airplane mode on etc. Thanks 

I am in Sri Lanka on holiday and purchased the 10 day Sri Lanka add on. The first time I tried to use my phone (use data roaming, make a call etc) while in the country I was unable to do so as it is saying I need to Add Network. When I click on Add Network it is requesting that I add another SIM. My existing ID SIM is in the phone and was working without any issue prior to this. Any suggestions on how I can resolve this matter. Thanks. 

I’ve noticed that in at least three specific areas, all newly enabled with 5G, my partner and I experience issues with apps not working properly, SSL errors, some features not loading etc. If we connect to WiFi instead, or stay on iD 5G but use Nord VPN, the problem is resolved, so it’s definitely down to being a network issue.  General browsing seems OK, but seems to affect some apps where they’re using SSL or some other authentication method in the background.  I’m not anticipating the community will be able to help with this, given it’s a network fault, but hoping an iD rep will be able to assist.  A couple of examples attached. Again, if I connect to Nord VPN o

The Three network is broken. Seems the merger has been used to switch off towers, saving money! What a shock.My Village has weak and unusable coverage by a single far off Vodaphone tower and used to have a different tower for 3/ID that gave good coverage. Seems the three tower is now offline (for several months now)Checking on the local status I get“We're working on the network in this area at the moment. We're sorry for any disruption this may be causing.” With no “fix” date in site. Looking at all the other threads on this same topic, seems a classic cost saving exercise of turning off towers. Guess I’ll have to move again when the contract is up in February. 

I cannot get text messaging to work on my ID number. ID chat cannot help. Therefore would this be good grounds to expunge contract without penalty ?

I'm seeing repeated no service in my house. If I leave the house it comes back. This has been happening for a few days now. Since the 3 network change.

I have been unable to make phone calls for quite a few weeks. When I try to call someone it defaults to WiFi like WhatsApp calls, and the signal is often 5G. The calls don’t even ring out 

I have a spend cap of £0 as I have unlimited calls and never make other types of calls. I am trying to call mobile numbers, all UK based, for a service worker. I keep getting the message that I’m unable to due to my spend cap. I’ve tried all different mobiles and I keep getting the message but have no issue calling numbers in my contacts. Why is this?

Please can anybody advise me, how do I best contact iD Mobile, specifically to report problems with mobile service in my area?

I’m in Bristol BS13 and have had no phone signal for 3 days! What is the problem and when will it be fixed?

No mobile signal at RH13 ( where I live) for about three weeks. The service status has said there is an issue which is being investigated since at least Oct 21. I can make calls elsewhere with no problem. When will this be resolved please! 

Since Tuesday morning I’ve been unable to make phone calls. I either get an engaged tone, or a message saying “sorry, your service does not allow access to this number”.This has now resulted in me being unable to phone my GP in order to make a critical appointment.Can someone please tell me what I need to do to get a working phone service?I’ve got an eSIM on a Samsung Galaxy S23.Thanks.

I’ve just recently joined id mobile, and I’ve getting a lot of missed called text messaged. When i do answer the phone it common the call will drop around 30-60 second mark, I've tracked it down to when wifi calling is enabled, if i disable it, i see have no issues will calls disconnecting during conversion. Is wifi calling broken, i don’t have great reception inside my house, is there a fix for this? it didn’t happen on my old networkI’m using an iPhone 17 Pro with esim 

Since the 30th of October, I am not able to receive any OTP from banks or financial institutions. This is causing major probems.It seems several other people have reported the same problem on this discussion forum, but I an yet to see a resolution from ID mobile. 

I have no phone signal in my house or garden, only WhatsApp when joined to the WiFi. I have access to everything (when connected to WiFi) apart from my normal phone calls & texts. The phone signal isn’t too bad when I’m at work & driving. The coverage checker says it should be a good signal! Any advice? I have only just ‘signed up’ so may just have to cancel & try a different company :(

I received a new iPhone 17 Pro on friday and since migrating everything and the esim from my previously working iPhone I cannot use wifi calling on any network, it just sends me a text saying I had a missed call. if I try to dial out it just does nothing.ive tried deleting and getting a new esim but that made no difference and ive tried turning it all off and on again.ive had to disable wifi calling. how can I make this work? Thanks

My signal has completely disappeared this morning, I’ve WiFi access but no phone signal or 4G, please help!! 

Am still not able to make or receive calls when am in my house if go outside its fine   Ive tried every thing thats been suggested on here ive missed a couple off important calls please help spoke to ID mobile few minths back and they was checking speed or sonething on my phone but bever heard back looks like i made the wrong choice switching to ID mobile never a problem when was with EE or 3  

Why am I not receiving OTP from Sky? It’s driving me mad now! I’ve done everything it says in these community answers but still getting nowhere?!! Help please!

The signal is rubbish I never have internet 😡 and I need my phone for work I am so upset I made the move to you guys how can I stop my contract and go back to a better provider 

Hi im having issues with my signal in Salford hospital can you help with this cos irs really bad