Coverage & Network.

I have a Pixel 6 and voice over WiFi is not working for me. Voice over Wifi setting is turned on My number appears correctly under sim settings RCS chat works fine and my number also appears correctly there Dialling #*#*INFO#*#* lets me see the IMS settings where voice over WiFi is ‘Unavailable’ I have just spent over an hour on live chat to someone who offered 0 help and disconnected meAs far as I understand, this setting is on the ID mobile side. Can you advise how I can get someone from ID mobile to look at this issue for me? I will be cancelling and complaining if this is not resolved, as I pay for the advertised calling over WiFi. 

My phone was working fine for months and months but since the removal of the 3G network, I have no signal at all at my place of work.  This leaves me uncontactable for my young children (and anyone else!) for 9 hours a day, which is obviously not feasible.  Live chat have told me a couple of different things about unplanned maintenance but todays chat has found this to be untrue.  There is no resolution available and I am being asked to pay over £700 to leave my contract.  Where do I stand here as I am actually unable to access the service I am paying for.  This has now been the case for 15 days straight.

Since 3G was taken away in my area of work (21st November) I have no network whatsoever.  My family cannot reach me for 9+ hours.  I had a number of ‘live chat’ conversations when it happened and was told a couple of lies about unplanned works which were due to finish.  Those dates passed, still no network.  My third live chat had an operator agree they knew there was no service where I am.  They opened a complaint for me on 12th December.  Since that time I have had one email asking me for security details which I provided, then a second email saying there were no problems with my service at my home address when I had stated clearly, more than twice, that it was my work address.  I have had no reply since 28th December.  I understand there has been one bank holiday in that time but I was told the operators work across the weekends.  At one point I was told a call had been made to me but it went to answerphone, well yes, I have NO NETWORK so cannot take calls!!  The cu

Phone connects to WiFi fine but will not then switch to mobile data automatically i have to toggle or switch phone off

Hi, I have a vodaphone work phone that is operating with full 4 bars of signal whilst my personal ID mobile SIM has no signal at all inside and only 1 bar outside. How Can I request the Three/ vodaphone merger to be activated in my area so I can take advantage of the stronger network?thanks 

I have no signal, data is not working. Checked area coverage and it says 4G is excellent but still not working 

I ported my number from o2 on 31st January. Calls are going to voicemail without ringing which is driving me mad as I have service according to my phone. I’ve tried restarting my phone, turning the e-sim off and on but to no avail. How do I resolve this? 

I haven’t been able to receive SMS text messages, though I can still send iMessages and texts. Last night, this left me in a really vulnerable situation—I couldn’t get a verification code to book a taxi home when public transport wasn’t running. I’m really disappointed this happened and honestly feel lucky that nothing worse happened. Being alone in that situation as a young woman was stressful and unsafe. I’d appreciate it if this issue could be fixed as soon as possible, and I’d like to discuss compensation for the trouble and risk this caused. Please let me know when I can expect a resolution.

Good morning  I have no WiFi calling for the last month or so. I have reset network and tried updating carrier setting by visiting my local store and my WiFi calling still does not work. My phone is a iPhone 16, ID carrier settings is 64.2. the other issue is at home I have 0 signal so cannot make a phone call without WiFi calling. 

As of late, I simply cannot make calls on my mobile from my home address. I reboot my iPhone,. get 4 bars, can make calls for around 5 mins then it just stops. And yes, I am using WiFi calling also. But that’s not the point. Why am I paying you for a network that is does not function? It’s absolutely appalling. Given I live in suburban London it’s astonishing really, it’s not like I’m in the middle of nowhere. It’s the same story when I’m in the City. Cannot make calls under any circumstances.This is my work number and you are making my life extremely difficult and making me look extremely unprofessional. It’s the same story with my personal phone which is on 3, same network. Something is very wrong here.Please respond, failing that I’ll just get these numbers transferred to another provider.

I just switched from Lebera to Id 3-4 weeks ago and I have been having non stop issues ever since. I got an eSim to begin with and it wouldn't connect to the network even when but I would have full bars. I know it was covered as my brother is also with Id and he has no problem getting 4g (Most of these issues occurred around the AB postcode areas). I then went through the chatbot at least five times and nothing suggested helped so I got a replacement physical sim. The physical sim works better, but I'm still not satisfied. I get data now if I'm in a 5g covered area but if I'm in a 4g covered area, it very rarely connects, even when my brother is right next to me getting full bars 4g with id. I went through the chatbot again but nothing helped again so im not sure what to do. Any help would be appreciated.

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. I know they have cut the 3G network now but not sure if that is the issue we have the latest update and have iPhone 16 pro any help would be greatly appreciated 

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

My ID number is with Smarty. (i ported long ago from ID to smarty).I took pay monthly sim with ID, i want to port back to ID from smarty.I have the message.Hi LLeshi unfortunately we cannot transfer your number from one id account to another id account.But my number is with smarty thanks

I was nervous about moving to ID mobile from O2 but since joining ID mobile I had been quite impressed. However, the problems started when my existing number was ported across. I cannot make calls using my existing number at all. Phone will only let me make calls using the new number/line issued to me by ID mobile. However I can receive calls from people calling me on my old existing number. Why is this and should I be concerned? Worried about network coverage issues and whether I need to cancel contract before cooling off period ends. Please help!!!

Hi there Im a new IDM customer and I'm visiting Devon this week and so far in EX9 postcode, no connection. I can see the 3 UK network as an operator but my android wont connect to it. It seems to come and go if I move around. Is it just a weak signal ? It was fine all the way down the M5 I've reset the access point Anything else to try ?J

I am in Tanzania for two months with a local SIM card and my mobile only takes one. UlI would like my calls in the UK to my number 07792 211839 to be automatically transferred to my Tanzania number. Is this possible?  

Just moved to ID today, after checking the phoney coverage checker which showed 'excellent' signal indoors and outdoors. No bars, no calls, no Internet. Is this even a real provider?

Hello,Went to fleet which is local and although 4g 1 bar no signal could not access Internet.Fleet, Hampshire. Evesham Heath.Solutions

The status checker shower G67 area is having issue.It showed below for 3 days, when can this be solved?“We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here.I

There are many times I've tried to use my phone in areas and get absolutely no signal, yet my friend (who introduced me to id mobile) and stood next to me can! Why is this ? I've got a pretty new phone with 5g coverage where available. 

I have had enough. The ID/3 "unlimited"  internet service has deteriorated so much that I am going  back to using EE. Initially the ID download speed was great, around 35Mbs to 60Mbs.Over the last 2 or 3 months it has gradually become so slow that it is almost impossible to watch videos or TV. Last night it took over a minute to download a 1 small JPG. The speed check gives results from 460KPS yes KPS, with the occasional random excursion up to 12MPS.  My old copper wire broadband gave a consistent 12 to 18MPS.3 and EE use the same cell tower near me.  I still have the same full bars of signal. I have tried Pixel and Samsung phones as well as a 4G lte router which all give similar slow results. I put my partners EE sim in the same phones and router and using the same cell tower got 48MBS to 62MBS. I know that ID don't throttle the speed because they said so. The only alternative must be their faulty equipment or software. Fortunately, I am on a 1 month contract

Hi I have had problems since August I believe since the mast down and no time frame when this will be fixed. I can’t receive calls it just says call failed I see satalite instead of signal bars I also get failed to send on messages, I have recieved a text to say it’s been resolved but it has not I need to end this contract as you are not providing a service you suppose to provide I receive miss calls all the time as no one gets through it goes straight to a text missed call it’s ridiculous. Support team may have tried to phone but I can’t get through to anyone.so you would need to email for response as what you are going to do, the only thing that is working is taking my mo ey out of my account.

I'm trying to enable adult content but I still can't access the site 

Lately ive been having issues with my 4g and 5g. For example I was at a gig and was trying to get my tickets to load on a app but my mobile data wasn't working and needed my daughter to hot spot her ee mobile data and it worked right away this isn't great when you need your mobile date