Woke up this morning and phone had message saying no sim but the sim is in the phone 

I recently had my SIM card stop working. Just randomly, “no service available”. I tried to request a new eSIM but never received any emails. I contacted iD several times, and ended up ordering a new SIM card. Between then and getting the new SIM card, the services restored itself randomly. But still, I switched SIMs. Bad mistake. Back to no service. No calls, no messages, no data. I tried all the troubleshooting, and my sim is definitely activated. How do I fix this?It is so frustrating. I can’t do anything with my phone unless I’m connected to WiFi. It’s been days now. 

Over the past week or so I keep having no signal when I usually would. The network isn’t down and for some reason I can’t text or call because I have no signal. My husband phone has signal and I always have signal at home so why does this keep happening 

I am a new customer, have activated my sim  a few days ago and have received the email to say my switch is complete. However I still have no service and am unable to use my phone without wi fi. I have switched phones - no luck and turned my current phone off and on again - no luck

Why have I been without service for a week? Service restored for a few hours and then it's gone again. Checking the Three site for network status all it says is there's a problem and it's being worked on. This message stayed exactly the same for 7 days. You need to provide more context once service has been unavailable for more than 48 hours

Since joining Idmobile I can’t make or receive calls 

My ID mobile can't call my child's mobile number (which has also recently been changed to ID mobile). Simply states, when I try to call her, 'not registered on network'We've had the welcome to ID Mobile messages etc. but we can't phone each other or send texts. Any ideas? I can't text her either.We can communicate however and call via WhatsApp. Thanks. 

“I ported my number to your network, but my SIM is still provisioned with the temporary number. This is causing SMS/MMS to fail.Please refresh my SIM profile and push the correct MSISDN to the network so my iPhone registers the right number.?

I have just move to ID from O2 3 days ago with a new iPhone 13.  Transferred my old number 2 days ago.  I noticed that bank two factor authentication SmS  codes were not being received.  Spoke to ID and Apple, Apple have looked at the new phone through a remote screen share.  I had an another new Sim this morning via Currys and reactivated by ID.  Now iMessage does not work.  When I look on iMessage “send and receive”. The phone is not able to verify the number transferred to the sim.  When I swap the sim to another iPhone the same problem.  I am presuming there is either in ID server problem, or the sim/number transfer has not fully worked and may need reconfigurating.  I am now waiting for ID to reply following escalation to their technical team.

When some one calls me. The first attempt will say number is busy and then on second attempt the call goes through.  This works only if called right away the second timeThis happens with everyone. That does not stop here. If they try to call after 10 mins, it will again say my phone is busy and then they disconnect and call again.  Tried network reset. But it did not work. This very much annoying as someone would always get my number busy.. 

Am I able to opt out of the SIM part of my contract, and just pay for my handset.I get no reception other than WiFi.

I recently moved to ID Mobile and can’t believe how bad the coverage is. My calls are constantly dropping out and people can’t hear what I am saying. I notice that there are lots of people reporting the same thing within this community. I am going to report this to Ofcom as I’m currently paying for a phone I can’t use! Hs anyone has any luck with this (or found a solution)

We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

I’m unable to send and receive text messages properly. I can send text messages but then I get a not delivered error message, however the message gets sent. I also don’t receive text messages from people too.  How can I resolve this? 

Is there any update on iPhone getting RCS on iD mobile? I was unaware that iD were just not bothering to enable it, and am considering cancelling my contract over it. 

Is it only me or is this area down yet again. It keeps happening.

For the last few months, my coverage at home in East Lothian, Scotland, and out-and-about in East Lothian and Edinburgh, has become worse. For the last month now, whenever I check Three’s network coverage page, it has said:“We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.” Can ID Mobile (perhaps in conjunction with Three) advise when this issue will be fixed? It is becoming more and more difficult to justify staying on a Three network, and while I don’t want to leave ID Mobile, that is likely what I’ll have to do if this is not resolved soon as I can’t afford to be left without a signal. Many thanks,Alex

My phone does a 4g connection but no Internet is available, currently in postcode PE36 6HW. But I have problems almost everywhere and found the coverage to be very poor. Why is there no Internet?Mark 

Bad signal and on 4G since yesterday. Now no internet data at all and call signal on one bar—we have no landline! Not since it went digital and we have WiFi of 11mbps on a good day.  What are we supposed to do? Hubby on Three network and I’m with ID—hadn’t realised in time they use the Three network. Ugh.  Of course, being unwell and only just discovering this major down issue—Four Whole Days in June and zero info or updates. They blamed merger with Vodafone on one complaint call I made—the chat line had closed just seconds before I realised I need to get hold of them.  Seems this is, yet again, an issue affecting much of the UK. The sooner I can leave anything to do with Three the better.  Appalling customer service every time in my experience and even worse signal and internet! Enough is enough. Rant over. Thanks for ‘listening’. Hope if you’re affected you get sorted soon.All the

For the last few months I seem to have no coverage inside my house (in London!). It shows as 2 bars but if I try to make a call it doesn’t go through and incoming calls go through to voicemail. I have wifi calling enabled but that doesn’t seem to work either. It has been saying “we are working on your network at the moment” for the last few months under network status! I work from home so this is becoming a nightmare. Any advise on how I can actually speak to someone about this and get it resolved. I feel frustrated as tied into my contract until mid next year but am not being provided the service I pay for! 

I have had no network connection all day, no internet connection, 1 bar 4g but saying emergency calls only. Only working when connected to wifi. There are no reported issues nearby, im in KA6 Ayr postcode. Whats happening?

I have recently moved home and would like to speak with someone about broadband options through ID, ideally in line with my monthly plan.

I've been getting network issues for 8 weeks now. I can see others are having the same issue. It keeps saying emergency calls only.I've tried switching my network settings to chose ID MOBILE and then back to choose automatic network and it's hit and miss. When im on calls, it will cut out mid way through. Doesn't matter whether it's 3g, 4g or 5g it's just a terrible service and not fit for purpose.The other week I had my phone in for testing through Samsung and it is not the phone.ID mobile obviously you have issues. I need this sorting out ASAP or you need to end my contract so I can go with a provider who actually provides a service 

Hello, I’ve been on holiday a few times now and my phone doesn’t work at all unless WiFi. Going to Spain next week solo and need to sort it for safety reasons. Thank you 

Three’s Network down for two days—last time was four & no updates! I’m housebound, very unwell, and dependent upon an internet connection. Home WiFi is hopeless at 11mbps at best. I NEED the mobile data. That’s the whole point of buying it.These outages are happening too frequently and I’ve had loads of websites I can’t access on your network due to Three. Hubby is a Three customer and he’s having website access issues too.I raised a second complaint on 8/7/2025 and STILL have not heard back.I need to be allowed to leave contract without fees so I can find a more reliable service.  Intermittent phone service and no internet service are no joke. Please help ASAP. And before you ask the usual—it’s not my network settings or phone but the network. You could at least offer a timeframe. This is dangerous and appalling.