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Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

  • 355 Topics
  • 1,425 Replies
355 Topics
N
Civilian
Nwohbk1976Civilian
asked in Coverage & Network.
excessive high data usage

How can it be possible to use 430 gig of data in less than a month when previously in the past 25 years I have never went over 5 gig a month and use my phone the exact same as I have over the last 25 years. It is near impossible to use 430 gig using social media. My phone says I have used 1.6 gig.  My first month with id and I'm already thinking of canceling if this doesn't get sorted out. Also my phine is connected to wife for the best part of 14 hours per day   

1
Tom
iD Mobile Employee
4 months ago
F
Civilian
Frustratedcustomer1000Civilian
asked in Coverage & Network.
Your service does not allow access to this number

I switched to idmobile 3 days ago and have had nothing but problems. Most of the time when I am out of the house it either looks like I have signal but nothing loads, or there is just zero bars of signal. On top of this when I try to call anyone it says ‘your service does not allow access to this number’. I was in London working the past 2 days and was unable to navigate anywhere due to complete lack of signal and unable to call anyone to even ask details of where I needed to be since my emails wouldn’t load. I am already at the end of my patience with this network and considering terminating my contract immediately unless anyone knows why this is happening??!  I have already turned the phone off and on multiple times but made no difference. 

3
Tom
iD Mobile Employee
4 months ago
Amyrobbie
Newbie
AmyrobbieNewbie
asked in Coverage & Network.
No phone signal or access to 4G and 5G!

I have been with ID mobile for over 2 years and up until recently everything had been fine. For the past 5 days I have completely lost all phone signal! I am also unable to access 4G or 5G. This has happened for a few hours before at most but not 5 days! My phone is working fine in other ways (connects to wifi, apps work, all hardware is good etc.) but it is making work very challenging. I will have to find a new provider very soon if this isn’t fixed. Does anyone have any ideas of what could be the issue?

3
andewhite
Legend
4 months ago
S
Newbie
Ste77Newbie
asked in Coverage & Network.
Sim card suddenly not working (twice)

My SIM card has stopped working in my phone twice. First time was during the massive outage, it just never reconnected. I got a new SIM from Currys and it fixed. Last week it happened again so I've got another SIM from Currys and all is fine for now.Both times the SIM would work in my spare phone but not in my main phone and both times another SIM works in my main phone. I've fixed the problem but would like to know what might be happening, it is scary and a big hassle with no phone.

3
Kash
iD Mobile Employee
4 months ago
Joan Edworthy
Newbie
Joan EdworthyNewbie
asked in Coverage & Network.
Stopped receiving text messages

My phone is making calls fine and data but not receiving text messages .New phone but same sim with ID which have had for 4 yearsJust don't understand why I'm not receiving text messages ñ?Thank you for any assistance 

5
Tyler
iD Mobile Employee
4 months ago
Lyolyoka
Newbie
LyolyokaNewbie
asked in Coverage & Network.
Mobile Data and App Not Working

Hi! I still can't use my mobile data and can't access my account using our app 

4
Tom
iD Mobile Employee
4 months ago
Prinz Protato
Newbie
Prinz ProtatoNewbie
asked in Coverage & Network.
eSIM in Q2 2024

It’s been a few years now since Three have officially had eSIMS, unfortunately due to my unique situation where I get a “free” 100mb, 100 mins and 100 texts, with RWG Mobile, I need an eSIM because that RWG mobile one is physical  will eSIM come this year? I really want to try Theee

17
C
Novice
4 months ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Coverage & Network.
Network Down? emergency calls only and no mobile internet

Hi there Ive been on emergency calls only for several hours now, is anyone else having the same issue? I know the app is having issues, but I dont see how that would affect the network. Can anybody help me know whats going on pls? Thanks 

3
Tyler
iD Mobile Employee
5 months ago
E
Newbie
Edel1Newbie
asked in Coverage & Network.
Unavailable sim

I have recently joined ID Mobile and was sent a iphone and sim. I was able to port my old O2 telephone number  but my phone is showing a Sim Unavailable message. I have followed the the steps in the Troubleshoot tutoria and it has not helped.  

1
Tyler
iD Mobile Employee
5 months ago
Geek
Newbie
GeekNewbie
asked in Coverage & Network.
wifi calling issue

I have been with ID Mobile for some years. I use wifi calling a lot as I have poor signal at home. Lately I have had an issue that I can no longer chose WiFi preferred option and phone always tries to use mobile network. I complained to Samsung as I thought this was a phone issue but they are now telling me that my provider is not allowing this option. Can someone confirm this as if true I need to change provider

3
Toby Field
Sidekick
5 months ago
Sam Nelson
Newbie
Sam NelsonNewbie
asked in Coverage & Network.
full 4g but no internet

So I was out today and I couldn’t get any access to the internet but had full signal and 4g! What is going on here! It’s not the first time it’s happened either only been with id for a month! 

1
Tyler
iD Mobile Employee
5 months ago
T
Newbie
terryfanofzappaNewbie
asked in Coverage & Network.
Problems port forwarding?

I’m using a phone SIM in a 5g router (Zyxel NR5103ev2) with a view to buying an unlimited data-only SIM. Trouble is, I can’t get any incoming connections to work; scanning the IP address I’m allocated by Three shows all ports closed regardless of what I do on the router. Is this standard with 3? or with ID Mobile? And does anyone have a solution?

2
T
Newbie
5 months ago
W
Rookie
Williams CrowebemRookie
posted in Coverage & Network.
Very poor data coverage

I work for NHS, out in a van every day, delivering vital equipment to people’s homes. I was with O2, data coverage was okay, I use Apple Maps every day. Since switching to ID the data coverage has been dreadful most places I go. Absolute rubbish, wish I had never changed network 

7
Kash
iD Mobile Employee
5 months ago
Roger Baines
Newbie
Roger BainesNewbie
asked in Coverage & Network.
existing sim not working

I am unable to use my existing SIM card. This is not a recently issued card, I have had it a long time with no issues. It is used in an iPad which is normally on WiFi but I occasionally use it away from home. All the posts I have seen refer to new SIM cards. Can you help!

1
Kash
iD Mobile Employee
5 months ago
Dan has
Newbie
Dan hasNewbie
asked in Coverage & Network.
help needed

Hi, I have a iPhone 11 Pro that supports 5G but I don’t get it and I have just lost the ability to hotspot people 

1
Lauren
iD Mobile Employee
5 months ago
Tym Moore
Rookie
Tym MooreRookie
asked in Coverage & Network.
Setting up voicemail notifications

Hi,  I have voicemail set ups but I am not notified if I have outstanding voicemail. I see from other contributors that there is away to get a sms message sent to say you are voicemail but I cannot find how to set this up.  Also I can’t see if I have missed calls - any advice on this would be most appreciated. Tym 

3
Tom
iD Mobile Employee
5 months ago
S
Newbie
shoozpupNewbie
asked in Coverage & Network.
Can't send SMS

I had an iPhone 11 pro that was all working fine.I’ve just upgraded to an iPhone 15 pro.I did a factory reset on the new phone, then transferred data and settings directly and finally swapped the SIM card over.I can make and receive calls on the phone and Whatsapp is working fine. iMessages are being sent by my apple ID rather than my phone number though so they show up with the recipient as from my email address. When someone sends me a message it arrives as a SMS if it’s to my phone number or as an iMessage if it’s to my apple ID.My phone number is in the ‘you can receive iMessages to and reply from’ menu but it doesn’t have a blue tick beside it, toggling iMessage off and back on gives me ‘An error occured during activation’ dialogue box.I’ve tried sending SMS messages with iMessage turned off and get an error message saying the iMessage must be turned on to send the message. I have ‘send as SMS when iMessage is unavailable’ turned on.I’ve tried rebooting the phone with iMessage swi

3
Tom
iD Mobile Employee
5 months ago
AgataT
Newbie
AgataTNewbie
asked in Coverage & Network.
No signal at home

Hello, I just switched to id and I have no signal at all at home however I checked the coverage and apparently I should be fine.  I used to be with Vodafone and I had some signal but now after switch to I'd I have none signal at all. Anything could be done about it? Thanks :)

11
Kash
iD Mobile Employee
5 months ago
M
Newbie
MaePNewbie
asked in Coverage & Network.
no mobile data

I've had no mobile data for nearly a week Any ideas why? Tried all of the normal suggestions of what to do to resolve it. No luck 😤 

5
Kash
iD Mobile Employee
6 months ago
R
Newbie
RheannaGNewbie
asked in Coverage & Network.
Mobile plan no longer available

I switched to ID mobile a few weeks ago and wanted to keep my old number (with o2). I used my PAC code etc to change number and after a few days this switched over. Today I have not had signal and my texts have since been sending from the number assigned by ID mobile with my new sim, instead of the number I switched to. When I go into settings it says the ID mobile number as primary and my other number as ‘used a “primary”’ then when I try to click it says ‘Mobile plan no longer available’ and my number in my phone etc has changed back to the one assigned by ID mobile.  I’ve tried restarting my phone etc and do not want to do a factory reset and I needed the number last time to log back into my Apple ID, obviously I will no longe have access to this if I reset and do not have the old sim? Please help! 

6
Kash
iD Mobile Employee
6 months ago
T
Newbie
tababarNewbie
asked in Coverage & Network.
Poor internet after upgrade

I recently tried to upgrade my sim only plan from monthly to 12 month contract and i am already regretting the decision. I used to get 45-50 mbps internet speed on my monthly plan. However when i upgraded to better and expensive 12 month contract, my speed reduced to 2-10 mbps.  I had a conversation with an agent on chat why recommended creating a new access point which i did but nothing happened. I asked him to evert back to old plan and even after that my speed is reduced. I just dont understand why they  dropped the speed when i upgraded but somehow they dont have an answer. they kept asking for restarting, using flight mode etc and said its the signals in area. So the same home i had speed of 45-50 mbps and within 24 hour after upgrading the same area seems to have  poor signals. I really wonder if their technical team thinks they can make others fool with such statements.  I am already thinking to leave and go with some other provider who is a bit more transparent with the package

6
Kash
iD Mobile Employee
6 months ago
M
Newbie
MexicoCola1984Newbie
asked in Coverage & Network.
Woeful Connection 95% of Time

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8. Thanks

4
S
Novice
6 months ago
MH Payless
Newbie
MH PaylessNewbie
asked in Coverage & Network.
My kept(swapped) mobile number not showing up on other peoples phone.

Hi any advice please, I kept(swapped) my old mobile number when I switched from EE, when I call or text someone my old number does not show on other peoples phone, it comes up with the assigned no I was given when started with ID, I have tested the phone(Samsung) and obviously works with my old number when they are calling me.

6
Kash
iD Mobile Employee
6 months ago
E
Newbie
Ekel73Newbie
asked in Coverage & Network.
Poor call quality Samsung Galaxy S22

My wife & I both upgraded to Samsung Galaxy S22's in November & whenever we make a call it's either really bad quality or the other person can't hear at all. Also the home WiFi signal disconnects for no reason at all

2
Tyler
iD Mobile Employee
6 months ago
A
Amy P
asked in Coverage & Network.
Wi fi calling

We live in Devon and are about to buy a house in a more rural area but have discovered it is a mobile blackspot with no signal at all. We both work from home so being able to use our mobiles without a hitch is essential. The current owners said they use Wifi calling which works well for them. I’m with ID and have a Samsung Galaxy A5 2017 which appears to be compatible. Aware I need to do any system update too. I just want to be certain that Wifi calling is guaranteed to give us the coverage we need before we go ahead with the house purchase as we don’t want to risk the  extra hassle or expense of discovering once we’re in there that we cannot use our mobiles. Thanks.

3
Tyler
iD Mobile Employee
6 months ago
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