Good Morning ID CommunityHow do I go about obtaining a Physical SIM from ID Mobile?

I’m having difficulty accessing the internet so I put £40 into my account today and it doesn’t seem to be showing in my account plus I still have no network on internet 

I Hace had my phone just over a year and have suddenly lost signal,  sim works in another phone so must be phone rather than sim.Surely a phone should last longer than a year? Any suggestions how to fix it? I have tried all the stages as suggested on here including factory reset and no joy!!

Please can you help improve the phone signal on my iphone. I have been on ID-mobile for two months now, i have Aspergers and i live alone, so its very important i have a decent phone signal, so i can phone people when i need to. even when i am in the gym which is close to my town centre i can’t get a phone signal in the gym either (even though i’m connected to their wifi and have wifi calling enabled, i get i missed calls when i leave the gym) but other people on the three network (which IDM runs on) have four bars in the gym. PLEASE PLEASE PLEASE can someone help. Thank you.Additionally, NO, i don’t live in a castle, so its not thick walls that are stopping the signal from getting to my phone and the internal walls in the house are thin and even with internal doors open it makes no difference. Is there a signal booster that can be sent to me? I know other networks do a boosters that work with a broadband connection and put the calls through the broadband, but i don’t have br

Am fed up paying for mobile contract that cannot provide a decent signal. I know alot of it is due to 3g mast switch off. But surely it would have made more sense to have new masts ready to replace old 3g. I pay for service that gives me limited coverage.  I expect to be able to obtain coverage no matter where I  am. We should be getting a refund on are contracts until this issue is sorted

I've just renewed my sim only contract going from a monthly rolling to 24 months. Same sim as before but now I keep getting no service? 

When talking to people I constantly hear my voice echoing andthe people I talk to hear their voices too.

People call me, the phone doesn’t ring and the caller later tells me that it went straight to voicemail.Happens regularly, probably about 40% of calls - although there is actually no way to know precisely how many calls I miss!Read several similar topics on here, none of which had a proper solution (people giving up is not a solution).  Coverage area supposed to be good for 4G (BN7).Phone is an iPhone 13 with latest software.  help please 

I know this is a common problem, but the issue is it never seems to be answered. Before replying making suggestions, I have tried every one of the suggested methods. None work. It was fine up until a couple of days ago. Now zero. Neither at home or elsewhere. The chat function is useless. I waited 40 mins for the rep to reply then nothing. Any ideas? 

Hello,  Could someone please advise / help me ?I have tried sending MMS messages to a few of my contacts but i keep getting this message“Message not sent:service not activated on network  Check options”Could someone please Help!!Thank You 

5g was working fine untill today, my number from previous old supplier came through to ID but now my mobile data is off (checked settings and switched phone off) any ideas guys?

I have the option to call premium rate numbers set and a spending cap set but I'm unable to call premium rate numbers.

I am having challenges receiving calls or making calls as well as sending and receiving sms'. These services have become very limited and unpredictable. How do I solve these issues?

Hi Matt hooe you can really help me I can’t make phone calls and I’m really struggling this is now affecting my professional work and day to day to work also now it is leading to stress me affecting my mental health. I have contacted Apple to check my phone and it all seems good further the phone and the package was sold by ID and was assured that it is all volte enabled etc this is now becoming a real issue and will will need escalation I will have to really contact consumer rights as I’m trying all my best I’m really struggling right now with a phone package and the phone sold to me by you and paying £50 a month  thanks and any help would be appreciated  

I moved into my new flat on the 18th of February, and can’t make any calls. Usually, they can’t hear me, but sometimes I can’t hear them. I get my broadband supply from Vodafone, and they basically said it’s not their problem. I phoned ID, and he said that he can’t do anything about it, and contact the “authorities”. (I’m not sure what he meant by that.) He said it was a reception problem, and that I’d be compensated - but only after it’s sorted out. On the service checker (or whatever it’s called), it says I should be getting a reception. I’ve tried moving around the flat, opening windows, etc. 

I’m new to id mobile, everything was good first week excellent data coverage and good phone signal but now I keep losing signal while on a call and no app work unless I have 5G only. 4G coverage seems to have disappeared. im not happy and glad my contact is a month long and I can look for another sim company  

The last 2 months, I have suddenly had next to no 4G signal when I am around my area and if I do it is extremely slow. If I am outside of where I live, signal is fine so I don’t believe this is purely a SIM card issue. If people try to call me when I am at home, I am breaking up constantly and people struggle to hear me. It says there are no network issues, but both myself and my husband are on ID and have been having this problem.

My wife and I have recently changed from O2 to ID and have noticed the download speed on both 4G & 5G is noticeably slower.  We recently visited London where trying to access information such as maps etc. was frustratingly slow.  Is this just a characteristic of the 3 network or does IDMobile get a throttled service from 3?   Re-logging on to the network doesn't make any difference.  About to leave my monthly contract and return to O2. Network speed does not seem to be a factor that is published when it comes to selecting a service provider, something Ofcom should be ensuring is visible to customers.

Been With ID mobile for 24 hours and the coverage is absolutely shocking, can i cancel the contract if i have recently taken it out ?

Hello Tyler. Thank you for contacting me about my issue. The number I'm having trouble with is a normal landline number with area code. It is a medical outfit run by the NHS, so I'm quiet sure as my mother lives in the same area prefix code that it is not a premium number. I get through to the switch board and able to choose whatever number I like, but after a few rings, it's says they are either closed or unable to take my call and to leave a message. Now I know exactly what you maybe thinking, but I have called the same number simultaneously from my phone and my wife's phone, and I have not had any problems contacting them with her phone. But also, when they try to call me back after leaving a voice message, my phone never rings, just get a notification I have a voice message myself. This is the only number I have trouble with ( so far) 

Why when I call a certain number, it never goes through and I only get their answering service and when they try to call me, my phone never rings but shows a miss call plus they can only leave a voice message? It's very frustrating to try and communicate with my son's medical professionals this way

i have not had mobile data for a few weeks now, and now i have emergency calls only 

Can I get an update why OTPs arent coming through on your network  If this cant be fixed I will have to close the account   

For the past couple of days my internet speeds have been less than 1mbps,  I have unlimited data as i use the service for my self employed business. This has happened once before where i was without full usage for about a week when initially i was told there was no network issues and it turned out there was.  I’ve never had this problem before with previous providers, i find it unacceptable and the customer service is rubbish just un helpfull suggestions that are clearly not the cause.  Has anyone actually had these issues resolved, or managed to get there contract cancelled so they can move providers cause thats where i’m at with it. 

HiJust joined from Lebara, ported over a number on Friday - I still can’t receive OTP from various apps such as banking and eBay, these are essential for me to access. I have seen numerous reports of this online with no resolutions apparent, I’ve been told it’s a technical issue that will be resolved in 48 hours but already losing faith and considering cancelling this plan. I’ve also been given another eSim which made no difference.