I have an iPhone 15 Pro Max and my wife has an iPhone SE.  Both are with ID mobile.  My home broadband service/wifi is through Sky.  All devices other than the phones are working perfectly with no loss of signal.  I have checked all of the settings, reset the network and now have just erased my phone and restored it.  I still only get 1 bar and when I do click onto my Wifi in the settings, it is ok for about 30 seconds and then it loses the internet connection.As I say, all other devices in the house work with no problem.  It can’t be a phone problem as my wife’s phone is also having the same problem and both only started this morning.I have restarted the router, manually put in the phone configuration settings but still no joy.Anyone any suggestions please?Many thanksPaul

Hi, status checker says the network gets busy on my nearest mast. How can I fi d the location of my nearest mast please.Thanks Dave

Something must be able to be done about the network coverage in my area it's absolutely horrendous I have a Google 9 my partner has the new iPhone and even trying to use WiFi calling we don't get a signal in our house and we almost have to walk to the end of or street to get one unfortunately I'm outside the 14 day cooling off period but if I'm no receiving proper service surely there must be a way out of this bloody contract 

I been getting weak data during when I have been with ID mobile some parts of area needs to be improved by ID mobile otherwise I am cancelling the contract with them 

my telephone is having intermittant call issues. 80 % non functional simfor 2 weeks

Hi..I am going to an area where I don't get 3/ID coverage but I have dual Sims and my EE one works..can I transfer my ID calls to my EE number for the weekend..if any one can help..cheers 😊

Is getting much worse data signal in Welwyn Garden City. Postcode al7 1rr and on A414 between Hertford and Welwyn Garden City.

There is a problem in angus and tayside about 15 of us with id network have bo network the problem is your side please fix this been like this since yesterday 

I have 2 ID mobile SIMs: one in my phone and the other in my 4g router. My phone gets a solid 35Mbps and until yesterday so did my router. Yesterday the router speeds crashed to a few (like 5!!) Kbps and with latency so bad no internet connection can be established or maintained.I swapped the SIMs between devices and get the same behaviour. The finger then points at either the router or the network. As the issue tends to go away late in the evening that kind of rules out the router which either works or doesn't. So...are ID/3 doing something to discriminate/throttle the use of SIMs on routers, or is there just something up with the network where I am? Can't get any info, the Network Status Check tool says there might be something up, and I've given up on the AI bot/chat as it's always "too busy".… Anyone else been through the same loop? (CF35 area if that's of any help) Thanks!!!

I've just switched to iD from Lebara (Vodafone). Unfortunately my data speeds indoors and outdoors at CW13PL are very poor, mostly hovering around 1mb download, though uploads are mostly unaffected. My signal strength is high and I can connect easily to both 4G and 5G, so I suspect a data bandwidth issue.  I've reset my network settings, checked the coverage map for any issues and restarted my phone but to no avail. I'm using a Pixel 6 and the iD phone number is on the eSIM. If there is no improvement I'll be dipping out before the 14 days cooling off period ends as those speeds are just absurd. 

I have already posted on this subject.ID can’t and won’t talk to me and seem to rely on threatening texts and emails.Ill mention the distance selling regs and the Consumer protection laws in the Uk.If somebody from ID ( not a “ Community texter ) could actually bother to contact me ( not through my new number of course as it’s defective ) I’ll explain why the service is not of merchantable quality .Simon

Hi, I need some support to keep my number from previous network.I have filled out the application by using the PAC and still not processed 

Hello, I have been with ID for almost 1 year. I always seem to have issues with my call coverage and having "4G/5G" speeds.My bar signal is mainly on 1 bar out of 4. There is supposedly no network issue down when I check ID coverage. I always struggle to speak to people. With data speeds, it says I have 5G and I can hardly load anything, I'm getting roughly 6mb download speed. Not enough to load a website. I seem to have this issue in Ph13 area code. If I travel 14 miles it is still the same issue.  Does anyone have issues like this?

I joined ID Mobile less than a month ago and ever since I’ve been having an issue where I’ll suddenly notice the signal on my iPhone 15 Pro shows 1 bar.  If I try to make a call then nothing happens. The screen shows like it is starting a call but the call never connects.  I found out yesterday that when this happens, other people are not able to call me either.  If I turn on airplane mode then turn it off again, then my signal goes up to 4 bars (full) and I am able to make and receive calls again.  But then later on in the day, I will notice that the signal has gone back down to 1 bar and the issue is happening again. This all happens while I am at home so I don’t think it’s because I’m moving between masts causing signal issues. 

Having big problems with connecting to internet.my area has 4g. With ok to good bars showing on my Google pixel 8. Often have unusable data connection. Also phone calls can only happen if I'm in my garden as it cuts out regularly, but I have to  move about so the person can still hear me. Not happy.

Data is awful, if i knew it was this bad I would go back to my old provider. Very slow.

We have noticed over the last few months that the signal is at best 1 bar. Sometimes nothing. We struggle to watch short videos.  online cover report says no issues.  L40 area 

My address is N15 6bh I'm supposed to have excellent 4g coverage and some 5g coverage. The 5g is non existent and on 4g it is not that good throughout the day and terrible during the evening. I have tried the SIM in multiple phones and currently using the Pixel 9a and all have the same problem so it must be a problem with the network.

On 11th March there was an issue or upgrade to the transmitter in the SO31 area (Southampton). As a result, there was no mobile coverage. Idmobile also wants to increase the price I pay despite not delivering a network. Network performance is generally poor. As Idmobile are in breach of contract what are my next steps to cancel my contract?

A while ago, I stopped being able to receive or make phone calls. Today I decided to do something about it, and after some research I learnt it's probably due to the 3g network being switched off. I also learnt that my phone, OnePlus 5, is not on the list of supported phones for 4g calling, and the guide for turning on 4g calling is not applicable to me (those options aren't available, not even under different names as far as I can tell). Is there any hope for me or will I need to switch carrier (I am not getting a new phone yet)? As a side note, the chat bot was about as helpful as a sack of potatoes in this case, and I think it might be easier to find Atlantis than a proper contact method to speak to a human. Please, I don't want to talk to a bot.

My data not working and only just about able to make calls. It’s been like this for days. 

Do I need to change provider? Or will it be resolved soon?

Can someone help, my signal has been off and on from Thursday 1st starting around 2pm it's now 1am Friday and still data and signal are on and off.. can someone tell me if there is an issue and how long will this last… 

I am having major issues with Pixel 9 phone signal over wifi calling. No other issues with my Fibre BB signal over the house with other wifi devices - Speedtest gives results of 46mbps over phone. Gets better if i move round the house but sometimes they aint practical Any ideas?

I ordered a replacement SIM which I received 3 days ago, but it still hasn’t been activated. I’ve tried restarting my phone and checking for updates, but I still have no service.I posted in the community forum yesterday and was told that a message was sent to me, but I haven’t received anything and wasn’t told where to find it. I’ve checked my email, and account dashboard — no updates.To make things more difficult, your chat system appears to be down, so I haven’t been able to reach anyone directly. I’m now left without service and urgently need assistance.Could someone please: Confirm the activation status of my replacement SIM Let me know if there’s anything further I need to do on my end Provide an estimated time for activation or escalation path if needed This is quite urgent, so I’d appreciate any help you can offer as soon as possible.