Coverage & Network.

I am in my 70's and disabled and I am registered with iD mobile as a vulnerable customer. I have been with iD for 13 years on a monthly contract without issue. Last Wednesday I stopped being able to make and receive calls. I can still send and receive texts and access the Internet. I phoned the vulnerable person helpline and reported the issue and was told I would be contacted in 24 hours. No contact was made. The following day I spoke to a different person who said I should have been told 48 hours for contact to be made although even that time scale has passed without contact being made. The second person said they would send me a new SIM card as mine was 7 years old but said in the meantime as it was urgent I could collect one free of charge from Curry's which I did yesterday. The SIM card was replaced and registered and I duly received two emails confirming it was good to go. Unfortunately it wasn't. My phone is in perfect working order and the SIM's from four friends phones who use

Been unable to use mobile data for 2 days now. Tried all the method possible but still no joy. Anyone else having the same problem?

I have restarted my phone and ID mobile emailed me to say they have switched but I see see my old network on my phone. I can’t use my phone accept for wifi

Is there maintenance work going on the network in Paignton, Devon as I cannot make or receive calls today? When will service be back to normal? The post code checker says working on the network.

For the last few days I've been unable to make outgoing calls. When I try to call, it says 'calling' on the screen but it doesn't ring, then cuts out. I can send and receive text messages fine My husband is on ID too and has no issues.

I want to come out of this contract. I am having the worst time ever. The eith ID mobile, since the day I Ve had it, I've never had complete network, even tried my SIM card in different phones. I've sent my phone to be repaired, thinking it was the phone problem. This is affecting my work. And my social life There is no way to contact you over the phone. Very poor service and communication

I am writing to report an ongoing issue with my mobile service. I provided my PAC number, 07853930799, for the transfer of my existing number to iD Mobile. However, some of my contacts are still seeing the incorrect number, 07737280646, when I call or text them. This issue was previously reported on July 27, 2024, and I received an email from you stating that it had been resolved. Additionally, I have been experiencing poor network connectivity in recent days, which has resulted in dropped calls and interruptions during calls. I request that you investigate these matters and resolve them as soon as possible. It is important that my correct number is displayed for all outgoing calls and text messages to avoid confusion.

Coverage checker states that I should be getting excellent data and I am unable to even open a single app. Very poor.

I have been unable to make any calls today. Have rebooted my phone multiple times, I also have WiFi calling enabled on my iPhone 15 Pro Max. The status page indicates issues but not specifically an issue making to receiving phone calls.

Phone won't connect to outgoing calls and people telling me they've rang but no missed calls

Iv been with ID for 2 years but the last 6 months I couldn't get signal anywhere, unless I'm on WiFi I cannot use my phone. I was ready to leave when my contract ended but as usual was sweet talked by the sales team who ensures me I wouldn't have this issue again as it would be a problem with my device, so now 2 weeks into new contract and still no signal it's a joke!

I’ve recently joined ID from Sky mobile. I have the iPhone 13 with them. Calls and WhatsApp are working fine however any sms message I send is failing. Have read through some of the community comments around resets, restarts and settings changes but none of these are working. Have also tried in a different iPhone with the same issue so can’t see there being an issue with the phone/Apple. I need some guidance from ID mobile please

No 5G since switching from three. using the Brand new google pixel 9 pro?

I have almost ‘ZERO’ signal coverage at my home, unable to use mobile data, send texts, unable to basically even talk/ receive calls, instead if/when a call, does connect, we start conversation by saying 20 times to a person who calls….. Hello, can you hear me, are you there ….. Hello… are you there….. Hello ???? Original Complaint raised with ID Mobile weeks ago, company came back and said, ‘Yes’ network signal is LOW, but it is better outside in your garden, hence, if you want to make calls, go into the garden !!!! Seriously…. ID Mobile, wont allow me to terminate contract early, even though they admit…. Yes, field engineers have checked base station and signal coverage is LOW, we are not able to improve it. Complaint now raised to next level : Dispute Resolution, talked to customer care advisor today, on phone, he is not able to advise on when complaint will be dealt with, as there is a … large complaint backlog to deal with…. So right now I : Don’t have a proper service to use my p

I'm having trouble with the network signal. For the last few days I've been unable to make or receive calls and send or receive texts. Incoming calks are just diverted straight to voicemail. Internet based services like messenger and WhatsApp are working fine. If I restart the phone, the network will work for a short while and all the backed up messages ping through bugbthen ut stops workkng again. After seeing lots of other people making the same comments I don't think the problem is with the phone. What's going on?

Currently I am unable to make or receive calls. WhatsApp, messenger and Snapchat are working fine. Any suy

I have changed my phone to one that is 4g enabled but it still is not 4g enabled. Do I need a different sim or do I need to do something in settings?

Hi, so got a new phone around a week ago and am now on holiday in turkey and my data roaming does not work, have switched data mode or something like that to 4g and tried restarting my phone but still not working and advice from google I have tried and nothing seems to work any ideas on how to fix this ?

Hi👋🏻 Recently moved to iD mobile & chose because of 3network & signal checker. However, since changing my phone signal icon has gone from 4 bars to just 1, occasionally 2, I’ve missed calls & on when making outgoing calls signal breaks up & receiver can’t hear me🤔 I’ve also found that 4G is extremely poor & intermittent. I have to keep switching to 3G to load social media or web pages. Reluctant to switch networks again, but this is driving me crazy🤯 Have a iPhone XR, so not the latest model but not ancient. Any suggestions? Cheers!🍻

Suddenly lost connectivity 3 - 4 days ago. Tried restarting phone multiple times but to no avail. Are there any network issues? If not, what else can I try?

My rolled over data isn’t showing in my app or online. I have 50gb of data and my app is showing 77gb used out of 50gb. I have a spend cap and haven’t received an 80% or 100% data usage text so i assume i’m using into my rolled over data. This is also not a new plan as I’ve had it since feb 24. Can you help please?

Can't make or receive calls,in the South Tyneside area, just wondering if there's a known problem?

I’ve been with ID for nearly two years and never had any issues. However from last week, when I am at work, I have no signal. I can occasionally get 4G in certain parts of the building but have no bars. Never had this issue before! Always been slow but never completely gone. Worrying because family cannot contact me in an emergency.

I am jn Spain, my phone is not linking to a local provider although 5 are showing available. So I have no calls, texts or internet. Both iD Mobile account and phone are ticked for roaming. I have reset the APN as stated on Internet but this has not worked. Do you need to reset me your end ? I had no issue last year.

Hi there Been with ID for a while now and never had an issue. Lately however since I've come back from holiday people have been struggling to ring me. I could be standing next to them and people will attempt to ring me and they don't even get a dial tone, the phone just doesn't ring. It's not an issue with their phone as I have tried it with 4 different people. Sometimes when I restart my phone it allows people to call me but then that doesn't work after a while. I can call out and send texts fine. Any help would be greatly appreciated as I don't know what to do.