Fraud, Security & Lost or Stolen.

 Hi for some months now my numbers been spoofed, i did put a message on the answer advising of this and if they got a call from my number to ignore it, then i switched my phone to only call numbers in my contacts, which makes it a little awkward, ive turned off the recorded message advising my numbers been spoofed, thinking by using the call only contacts option would stop it, but today i got three calls from a Indian guy who wanted to talk about his bank account, so it appears after months they are still using my number, i tried to report to the Fraud Action Line but they say they don't deal with spoofed numbers, only if money is being taken from my account, they wouldn't supply a crime reference, So im going to need to change my number before someone gets scammed using the number i have currently 

Account created that is not mine 

My account has been hacked.I think I have managed to change my password, but I cannot receive the one time passcode via text on my phone to verify. It’s emergency calls only, so I can’t even call the 7777 number to even try. What do I do?I have access to my daughter’s phone , so I can make a call. Please help?

I just spoke to the live chat when upgrading my phone, they said they’d call me to finalise the upgrade and I did get called.Had to put in my bank details to the phone number 0800 049 0250, is this legitimate?

My son has managed to damage his phone screen, we no longer have the box the phone came in but need the IMEI to make insurance claim.

I spoke to a live support agent the other day regarding my lost phone and sim card. They locked my phone, but it needs to be unlocked as this is getting returned to me after being found.

I don’t know what to do. There is no live chat either

5th day and still no contact or resolving complaint, I would like to know how this is being sorted please

In spite of raising complaint, still got problems with ID 

I am repeatedly being charged for text messages I am not aware I am sending. These are all to the same number which I have blocked from my phone.What security can I invoke to prevent this from happening?

Is this a legit number for messages about my voicemail? +447782333123

Hi, I keep getting calls from someone claiming to be from sales at ID mobile offering me a sim only deal for 100Gb a month for £6. Too good to be true? They sent me an email with a link to update my bank details as I said I wouldn’t give them over the phone.  The email address they used was mobile customers.co.uk.  Anyone come across this before? 

I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now  ID  refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but  ID insist that I continue to pay new contract ,

I’ve several different mobile numbers ringing me telling me they are from ID mobile, one of which sent me an email verification code. Offered me an upgrade and took a deposit but sent the wrong phone. Also said they will wipe my bill of £49! as it was a sim error on they’re behalf. Can someone confirm a number for ID please

Hello I’m a victim of fraud, I have been sent a letter saying I need to pay your £29.99 and I have never made an account with ID MOBILE the account number is { REMOVED } this is not my account I don’t know how my name and address is on it. my phone number is { REMOVED } email is { REMOVED }My Crime reference number is NFRC250507380654 I can’t stress this enough this is not me and I can prove it is not as I never made a payment   

Hi I’ve recived a letter for my son saying he owes £89.98 for this company he doesn’t have a phone line I pay for it they said it’s from this company and owes this or they will take it to a debt agency can you help please as he doesn’t have a contract with this company I’ve reported this to the action fraud  [REDACTED] 

Hi, I live chatted with a sales rep yesterday and bought a new SIM only plan with a new phone number. I cancelled my existing SIM only plan and phone number. The rep sent me a link via the chat to the desired new plan so I could complete my purchase. During the purchase process I inputted my direct debit bank details. It also asked to pay to pay £0.01 with my debit card to authenticate the sale. The rep asked for the order number once completed. Is this legit standard practice for all sales? I'm also curious to know why my new plan wasn't simply added to my existing account. Now the new number has a new, separate account number. I guess my concern is a security and/or fraud issue I'm just worried about the legitimacy of the transaction as I don't remember doing this for my old plan. I believe I just ordered myself via the website. What the link legitimate? I have received confirmation emails, etc... but just want

My mobile number was fraudulently ported to another network today. I reported it to ID mobile yesterday when I had a pac code sent to my phone. I was told the PAC code had been cancelled but it had not been and my number was ported today. I have been told it will take 48 hours to resolve if they are able to. In the meantime I have had to freeze bank accounts, cancel subscriptons and report it the police. I have also had a text saying I will be charged over £400 for cancelling my contract early! I am unable to log in to my work lap top due to the verification software on it that calls my mobile to verify it is me.

What form does credit take when trading in old phones? Is it cash or money off your bill or something else completely?

hii need a sim replacement as soon as possible please 

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam.Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient -  I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it.  (from ‘live-chat’).Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams.thanks for any info

My husbands account appears to have been hacked, he got an email around 5.30 advising a new sim has been issued He can no longer make or receive calls or texts He can no longer log into his account If he tries to raise it through the chat They send verification codes by text which are going to the number he has lost Someone did answer the number when called but was evasive No phone numbers work for id mobile after a certain time We even went into the store that the account was set up in and they can't do anything I have logged it as lost!stolen but this is extremely poor service that we can't get the account recovered outside working hours when there is fraudulent activity occurring 

I need to blacklist my stolen phone. When I use chat or call the help number they ask for my phone number to blacklist the phone associated with it… but that is now my replacement phone with replacement SIM.So, I need to blacklist the stolen phone using it’s IMEI, not the phone number, but I cannot find anywhere to do this. Help!! Many thanks

In January 2025 someone called up pretending to be three, they have taken out multiple contracts under my name and it's taken to now to get the information on who the devices are with, I need to cancel them and return the devices but there's no way to contact tis company 

Hi, I really need help. I’ve just bought a new phone and transferred my phone number successfully. It worked for 4 days and now my phone has suddenly lost service. I think the sim has been hijacked, my friend rang my number and a man answered the phone and refused to answer questions and kept putting the phone down saying it was his number. How has this happened? I’ve rang you to report my sim has been stolen to prevent access to any of my accounts. I would appreciate an urgent phone call from the team as I’m now paying a monthly contract and I have no phone that is working.