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3681 Topics
L
New
 Contributor
posted inAsk a question.
Your service does not allow access to this number.
There are many, many topics on this, but no way of fixing it? I was midway through a work call and it just dropped the call and now I can't call the number I just rang 10 minutes ago? What the hell is this? I pay for a service that I expect to work, and it's now having a detrimental affect on my business?
41
N
R
New
 Contributor
posted inAsk a question.
Unblock OTP
Hi, I am not receiving OTP messages from Amazon and they have asked me to contact you to see if you are blocking them. Could you please check if this is the case and if so unblock them so I can receive OTP’s from Amazon. Mant thanks
587
N
G
New
 Contributor
posted inAsk a question.
Replacement sim card as old and out of date with errors
Why the bloody hell can you not simply click on order a replacement sim card and have done with it. People have busy lives and whenever getting online Online Chat agents is not available! Also I cannot get out easy to find a Curry's store. Wouldn't it just be simple and less infuriating for ID Customers to have a hassle free service and experience than to cause inconvenience and annoyance to all. For 2 weeks now I'm unable to make international calls to my husband I cannot get through on Online Chat and it's not snowing today but my child is sick so cannot take her out to wait for a bus in minus degrees weather and go find a Curry's store. This is why ID is loosing so much buisness. It's easier to leave and give business to elsewhere!
608
N
T
New
 Contributor
asked inAsk a question.
Quick question :)
So, I’ve just paid my outstanding balance but it’s still showing I need to pay it? Does it need a bit of time to verify I’ve paid? Thanks :)
172
N
T
New
 Contributor
posted inAsk a question.
Really streased about this
Okay, so last month for some reason when my direct debit came out my bank rejected it for some unknown reason, I then received a text on the 18th of December stating I had 5 days to pay it, this is when I was aware of the problem. I paid it on the 23rd of December and everything was okay. I received a text on the 19th of December stating my direct debit had been reinstated, which I have just found out it never was. I now have a notification stating I MUST pay the my bill by the 11th, I don’t get paid until the 13th. Ive tried contacting live chat but can’t get through to anybody, please please is it possible to get my payment date changed to the 13th, I can’t setup a new direct debit until this is paid, but I can’t until the 13th :( Please help, I’m really stressing about this.
556
N
Doxeydave_2020
New
 Contributor
asked inAsk a question.
Samsung Galaxy S25 Ultra
Hi, Does anyone know if idmobile will be getting the latest Galaxy Ultra when it's released later on this month?
2153
N
M
Active Contributor
posted inAsk a question.
All calls blocked due to “capped limit “
I have just been to the USA and despite paying my monthly bill and paying for extra minutes as advised, all calls remained blocked until I returned to the UK and the “capped limit “ is set at the maximum. I had a call termination while at my son’s bedside in hospital contacting his insurers. I had the same problem in Holland 3 months ago while trying to call a breakdown service. Despite visiting the app, there is no way to get help or restore the service. I have been unable to make calls for 12 days until returning to the UK. How do I get a refund before I terminate my subscription?
29210
Daz_S
M
New
 Contributor
posted inAsk a question.
‘P’ wont link to ID network
I’ve got my new contract with you and it’s all gone over from my old phone however the Primary line won’t link to ID network. travel line has linked but not Primary. I am unable to make calls and text.
544
Tyler
Brian E
New
 Contributor
asked inAsk a question.
Different number
My wife has recently joined ID and got a PAC from EE to keep her old number. All seems fine unless she is messaging me. I get a notification from the ID SIM number that was supplied before the switch took place. Everyone else she messages gets the number from the old number she kept.
14911
Tyler
A
New
 Contributor
asked inAsk a question.
Issue with connection to landlines
I am having major issues of call quality when phoning landlines. The users on the other end can't hear me properly and state my phone is constantly dropping. This is when I call any landlines number. This does not happen when I call a mobile or if a landline calls me. I have wifi calling on and this doesn't help. It's causing me major issues and I need help getting it fixed please. Thanks
3098
Tyler
Hayley Dawson Turner
Community Member
asked inAsk a question.
change of address
Hi I need to change my address on the account please
17636
Tyler
N
New
 Contributor
posted inAsk a question.
voicemail notification
Since I’ve switched to ID mobile I have a voicemail notification (red dot on corner of phone app icon) but I don’t have any voicemails. i can’t get rid of it. When I check my voicemail it says I don’t have any. help please
56215
Tyler
G
New
 Contributor
posted inAsk a question.
Replacement sim card as old and outbof date with errors
Why the bloody hell can you not simply click on order a replacement sim card and have done with it. People have busy lives and whenever getting online Online Chat agents is not available! Also I cannot get out easy to find a Curry's store. Wouldn't it just be simple and less infuriating for ID Customers to have a hassle free service and experience than to cause inconvenience and annoyance to all. For 2 weeks now I'm unable to make international calls to my husband I cannot get through on Online Chat and it's not snowing today but my child is sick so cannot take her out to wait for a bus in minus degrees weather and go find a Curry's store. This is why ID is loosing so much buisness. It's easier to leave and give business to elsewhere!
41
Tyler
S
Community Member
asked inAsk a question.
ID MOBILE APP
I have two accounts, one for me and one for my daughter, but both are registered to my email. I can access mine, but not my daughter's, how can I access my daughter's account? Thank you very much.
212
Tyler
Y
Community Member
posted inAsk a question.
Phone not Delivered
I ordered an iPhone 15 and was told it would be delivered the next day. I’ve had a delivery from DPD today but it is only a ID Mobile SIM card with no phone.
211
Tom
Paul Hatt
Community Member
posted inAsk a question.
cant add phone number to app keeps sayin error
Can’t add number to app keeps saying error number not recognized
302
Tyler
Carole Marsden
Community Member
asked inAsk a question.
nit letting me switch my number
I have just phurxhaces a new phone with id mobile I want to switch my old number but its not letting me
373
Tyler
J
Community Member
asked inAsk a question.
Jinja.Jez
I've just got a new upgrade with a free promotion note book or similar. But the promotion has completely disappeared and can't find a trace of it anywhere? Does anyone know how I find it again?
231
andewhite
Lynnelliott
New
 Contributor
posted inAsk a question.
problems with charging phome
My new phone keeps telling me that my charger isn't compatible with my charger! I tried numerous different charges. Purchased a new charger and that is doing the same!
224
Lynnelliott
B
Active Contributor
asked inAsk a question.
can’t send photos to an android phone
Why can’t I send a photo message to an android phone? It just says I have to enable mms which you then charge me 55p for?
856
B
Kathleen Sutherland
Active Contributor
asked inAsk a question.
EU ROAMING
I understand that I am allowed up to 30Gb roaming while abroad. Can someone clarify fair usage. I will be in Europe for 3 months. Am I able to use the full 30Gb without being charged extra for 3 months in a row? I have a £0 price cap set, so hopefully this would stop me from going over my allowance I am in the process of moving from O2 who used to have a similar policy (25Gb/month), and allowed this, however changed this half way through last way through last year to ‘fair usage’ which didn’t allow the 25Gb to be used fully each month. Thank you.
13188
Daz_S
Ju2541
New
 Contributor
posted inAsk a question.
Broken Pixel Watch
Hi, I got a Pixel Watch about 8 months ago on the upgrade promotion but it's completely packed up. I've tried all the resets but I think it's completely broken. It just started flashing one morning. I don't know how to return it as it was a promotional gift. Any ideas? Thanks
101
Kash
Molly Frost
Community Member
posted inAsk a question.
upgrade or new contract
I was told 24 days ago I could get an upgrade and they gave me some options. I chose the cheapest one and the next day a new phone showed up. I haven't used it yet, partly out of laziness and because the one I have is still fine, but now it's saying I got a new contract when not once did they say that and I have already paid a bill for the new phone which I haven't even used yet.
291
Kash
S
Active Contributor
asked inAsk a question.
help swaping number
my mum has previously had an id mobile contract that has ran out, so is now just paying monthly for the sim (with ID). For christmas i have bought her a new phone &contract through id again not realising it would come with a new number that cant just be switched with the pac code as it is the same network. Is there an easy way of just keeping her old number with her new phone? Cant ID just switch it over?
2059
Kash
A
New
 Contributor
asked inAsk a question.
WiFi calling not working on Reno 8
I have recently switched to iD mobile but WiFi Calling is not working. Wonder if someone plz help.
2163
Kash
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