I haven’t recivex my sim card  

How do I get my phone to call cyprus numbers when in cyprus?

I recently purchased a new contract and handset for myself.  On the same day i ordered a monthly rolling sim for my daughter but it was cancelled and told I had to wait 90 days before I could order. Is this correct?  It was a 30 day rolling plan so no real contract involved.  Thanks.

Hey, I have an Aussie phone, how can I download your app? 

Contact from ID saying DD failed and asking for payment. I paid by card straight away. Then double checked DD details were correct. Two days later ID accused bank via DD and took payment again. How do I contact them to get credit or will they put account into credit? Account is not currently showing as in credit.

I tried to use the iD Perks Morrisons £10 voucher today, but the T&Cs say it can only be used between 18th April & 18th May. 🤷‍♀️ The iD Blog introducing Perks says: Simply head to the iD Mobile app and browse the live offers.If it’s a live offer, why is it 17 daysout of date? 

I purchased a I month top up for £20 unlimited data 03 June 2025 today I got I used up my credit have I done something wrong when I did this purchase Regards Chris Hayes

Hi, like many others I am unable to redeem the apple music offer. The apple TV offer works fine. Can you send a new link please? 

Why has my £6 plan suddenly became £7.20.Without notice. 

Since switching to id mobile I can’t make calls, the day I was switched I could make calls but since I ported my number over I am now unable to make calls, please help 🤞mall other services text what’s app fb works fine 

How my account is saying I've used all my allowance of  10GB and my phone is saying I've only used 3GB? Thanks 

I am currently in greece but have just recieved a text to say welcome to turkey and that i will be charged

EE sent me a message to which I had to reply with a specific codeword. But it says message not sent.Why?

I cancelled my eSIM today due to poor reception in my house, however I think I should have waited to see if the phone reception improves now the two phone companies have merged.  Is it too late to stop the cancellation? thanks

How can I get my contract start date and when I purchased my new phone so I can claim my free samsung tablet 

Do you give discount on sim deal for being loyal customer for couple years

Ive been with ID since around Sept last year and to be honest i am not impressed with the signal strength, relying mainly on WIFI callingI have noticed the 2 icons at the beginging of the signal bar flash on and off, sometimes it has one, then 2, then none and i dont know what this means - what do these 2 ‘up down’ icons mean? Whatever there never seems much improvement!    

Hoping some can clarify this for me please!I purchased a SIM only which clearly says no annual price rise yet in my contract details it says £1.50 increase every April.  Is this just an error or there actually annual price rises? Many thanks 

Hi,   I’ve just moved two accounts over to ID Mobile. I really need to use call forwarding but I can’t seem to enable it.    On my iPhone, in phone settings, I select Call Forwarding, turn it on, get to a screen where I can enter a number but when I click back, the feature just turns straight off.    I’ve tried using the *21*number# method but that also fails.    Anybody got any suggestions?

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How do I access the live chat option

When I click the link in the email, it says “UID Missing or incorrect”

As said in the title while setting up my new phone which use the 3 network my old EE account transferred over. How do I get rid of it to allow my new 3 account to activate. Or will it happen later