Getting Started.

i have unlimited data, however, i want to find out how much data i have actually used..  as when i renew contract i may downgrade to 500gb data.  to save money  

My ID mobile  data does not work with full signal - it has been like this now for over a yr - I have one more year on my contract and I know it will be the same. I have done all the usual checks to make sure everything’s ok with my iPhone - my phone is perfectly fine!! I have found this to be an issue no matter where I am in the country UK. I use WiFi more than I’ve used my unlimited mobile Data. It always seems to be the same story such as the masts are down or working upgrades in the area - but if this is the case then it’s the whole country. I would expect this to be a  thing of the past since we’re in 2025. It’s real frustrating that you don’t get what you pay for which is not a small amount - its not like you can just simply change providers when your latched into a contract, but yet, the provider gets paid on time, every month due date by direct debit which always works for them. I think my best option in 12 months time is to go contract free and pay as you go - that way i can

I have just upgraded my sim only to a phone subscription now. There is an offer for a free watch, but the link doesn't appear to work. Has anyone else had issues, and does this need to go to customer service agents to resolve?ThanksJeff

Hi good afternoon i did a payment almost 3 days from Overdales and i can't still using my phoneI want a refund please 90.18£

I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days.  I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times.  There are others in the area that have the same issue.  When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.

I accidentally double ordered a new contract phone. I was advised by a online advisor that it was too late to cancel the order and to just accept 1 parcel on delivery and reject the other one so that it would be returned. I now have 1 new phone but don't know which number is assigned to it. I have tried getting through to someone via the chat but am not getting anywhere.

What's the problem with ID yesterday and today if I am not in wi fi covered I can't make any calls as well receiving. Same happened last week. Why do we pay? 

HiI'm really worried now cause I cant seem to get a fix for this. The only thing I can think of is I got a new handset not long ago but now I cant receive OTP from any of my banks.Ive just entered a new 2 year contract with ID so its not like I can cancel and change my Network. I cant do any banking right now so any help is appreciated

Hi all. I’m still caught up in this outage BUT my physical Sim  seems to be  completely missing from my phone, is this the same as everyone else? The phone is  a Pixel 6, and when I check the  main  Network and Internet Settings  no SIM at all is listed and the phone is asking me to  ‘Add a Network’.  The  ‘settings’ tab in the Call app itself are  blank on the’Make and Recieve calls’ tab. No icon for a network at all and a the home screen just says  ‘No Service’I’ve restarted the phone, turned Airplane mode on and off, etc etc. The physical sim is still in the phoneIs this just part of the outage or has my SIM/phone died  at the same time?  Anythoughts on what to do next? 

My bill is wrong 

When my monthly period rolls over, do I have to buy a roaming package or do I get another 30GB if I’m still in France

Being charged for old and new plans after upgrading phone.

I have asked many times for proof of purchase for my sons new phone so I can insure it but no one at id will help me I keep getting told different stories. Please help.

Yesterday mobile network wasn't working. I couldn't make important calls. How can I claim compensation?

I have been trying to switch my number from Lebara to iD Mobile. My switch was due to happen 26/06 and is taking a long time but now I can’t access the APP or find out my usage etc as it says my account in not active. I can’t call 7777 again it’s says my account is not active and I can’t receive any verification codes.I try to live chat it just cuts me off and I can no longer use my Lebara as it’s been disconnected. Please help.

My network is crap csnt get network at home or even at work definitely leave ID after my contract ends I've left my other network for same reason paying for something cant even use 

Phone service was down for most of yesterday, with the ability to make calls returning in the evening. I made a phone call before 9AM this morning no problem, then went to make another just after 9 and now my calls wont connect again. ID have been useless through out these outages with no info being sent to their customers. How am I supposed to run a business without the ability to make phone calls.

I’m trying to make a call to Corfu and keep receiving the message that I’ve reached my capped limit.My plan is unlimited texts and calls?The code for the number starts with +03 Is there any way I can sort this out as we go there next week and I need to make calls.Thanks so much

Why is the mast down again in postcode dn350pw how can there be problems over and over again! stupid!

What happens when the contract ends?Does the amount changes or remain the same?

The last couple of months I have had to buy an add on as my 1GB allowance wasn't enough. Last night I was advised I had used 80% of the 1GB so I upgraded my package to 8GB. Overnight my usage is showing 2.9GB used and I hadn't used phone. Why is my data going down so quickly when my phone usage is not showing anything excessive. 

Had an e-mail from id mobile to say switch over complete after a delay.But I can't make or receive calls and no data.Sim unrecognised.Help please

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

Why is my final bill over £100 when my contract ends this month 

I’m looking to buy a 108GB SIM for a Wi Fi router in my caravan. Are these SIMs nano or micro