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3494 Topics
L
Community Member
posted inAsk a question.
change account name and details
Hi, my ex has my phone contract in his name and it is connected to his bank account and he is refusing to pay, I need to change it over to my name and account details, how do i do this?
7645
Tom B
Ian Dorling
New
 Contributor
asked inAsk a question.
new to id
Just bought a 1 month contract on I'd via uswitch.com, I have my pac code from current supplier, what do I do now
273
N
H
Community Member
posted inAsk a question.
TRADE IN ISSUES
I traded my phone in last Thursday. I have checked Royal Mail tracking and it has been delivered. I haven’t received any updates from the trade in. I am still awaiting payment. I have tried emailing and no one replies. Is there a contact number as this is getting so frustrating.
1094
Tom B
Adam Pilkington
New
 Contributor
asked inAsk a question.
hi, just switched over to id mobile,my old phones disconnected but my old number has nor switched over,ive turned the new phone off and on a couple of times,but still shows my temporary number, anything I can do or just wait.
hi, just switched over to id mobile,my old phones disconnected but my old number has nor switched over,ive turned the new phone off and on a couple of times,but still shows my temporary number, anything I can do or just wait.
1214
Tom B
J
Community Member
asked inAsk a question.
no welcome email with transaction number - or information to use a PAC number
purchased e sim - have recived the email to activate this want to use my PAC code but no transaction number or welcome email this is so frustrating no one to speak to or cannot action live chat
902
Tom B
L
New
 Contributor
posted inAsk a question.
apple tv
Hi how do you activate the 3 months free apple TV thanks
163
Kash M
X.tina
Community Member
posted inAsk a question.
bill
I had an account with yous and cancelled it when contract was up, you continued to take money from my bank and I cancelled direct debit, you sent bills saying I owed £23. My mother has just passed away and completely forgot about it, I paid the bill a few months later and now I have an outstanding debt on my credit report and it is stopping getting me a mortgage. This debt has been paid can you please get it removed for my account.
221
Kash M
Sarah Munro
New
 Contributor
posted inAsk a question.
apple tv 3 months free
Could you resend the email with the redeem voucher for the free Apple TV as my link doesn’t work
323
Kash M
D
Community Member
asked inAsk a question.
0344 numbers
If I have unlimited calls on my plan are 0344 numbers free? Thanks
4011
andewhite
C
New
 Contributor
asked inAsk a question.
"Exclusive deal"
Hi. I'm trying to purchase an additional SIM only plan, I'm already a customer with phone/sim plan and clicked on the "exclusive deals" link via the app, but the deals/plans are the same for non-customers, as my housemate checked and is offered the same. How do I find the exclusive deals for current customers?
688
Tom B
M
New
 Contributor
asked inAsk a question.
Actually contact a Human Being
I am being told I will have to pay £94.00 to end my contract. When I started with ID Mobile I selected sim only pay as you go £5.00 a month set up for an emergency use phone. I no longer need this so I have spent a couple of days trying to contact ID Mobile to find out why I am listed as having a contract and why the final bill price is going up rather than down. It is absolutely impossible to email ID or to get any actual contact details, everything I try just goes round in circles with no proper contact. Even the online chat does not work (at least not for me). All I really am asking for is a copy of the original contract and a date on which I can leave without ridiculous costs involved. Does anyone know an email address or a phone number to an actual human being. Even the Complaints department is in Cape Town, South Africa.
7145
Tom B
Pete 1
New
 Contributor
asked inAsk a question.
refund
So I get a refund as I paid upfront in a new phone but returned it within 14 days ?
142
Tom B
R
Community Member
posted inAsk a question.
phone will not accept or make calls
Hi my phone using an id mobile sim will not make or receive voice call?
401
Tyler C
F
Community Member
posted inAsk a question.
Change my new number plan to the monthly SIM plan to my old Pay as you go number
Please can you guide me? I need to change my new number plan to the monthly SIM plan to my old Pay as you go number
361
Tom B
C
Community Member
posted inAsk a question.
I can't make calls or recieve them and none of the information online has worked?
I recently moved to ID Mobile and cannot receive calls or make them. I have updated my phone and set my saved number to +44 rather than 0. I switched the phone on and off and set the phone to 5G and 5G Auto. None of the other advice online for this issue has worked. It is an iPhone and I am now very desperate for advice and would preferably like to speak to someone from ID Mobile as all the advice they have given on this page has not worked.
542
Tyler C
L
Community Member
posted inAsk a question.
transaction number
I haven’t received and email containing my transaction number and need it asap to swap my number over
172
Tom B
Z
Community Member
posted inAsk a question.
Switching mobile number id to id
Can you transfer from monthly sim id mobile number to contract mobile id number. Want to transfer old number to new sim
611
Tom B
M
New
 Contributor
posted inAsk a question.
Upgrade
I upgraded today to take advantage of the Free Airbud offer. Just realised, dont appear to have had any confirmation the airbuds will be sent with the phone.
131
N
K
Community Member
posted inAsk a question.
issues with transferring number
I have my pac code from old network I have entered all details correctly and it will not accept to bring my old number over to id mobile can somebody please help or is there a number I can phone for a human to help thanks in advance
391
N
A
New
 Contributor
posted inAsk a question.
unable to make or receive phone calls. No phone number showing.
Unable to make or receive phone calls. Phone is showing no phone number on SIM card? Urgent response already missed a call from the Hospital!
864
N
D
Community Member
posted inAsk a question.
no phone calls or messages working
Hi there just switched from three network to ID mobile so surely my phone isn't locked Samsung galaxy A40 . I have Internet but no messaging service and no outgoing or incoming calls what's this all about tried looking at the troubleshooting section but no further 2 hours later any ideas ??
782
N
James Hamlin
Active Contributor
asked inAsk a question.
My 4G / Roaming working in the USA?
Last time i was in the US my roaming / 4g didn’t work? - im back there next week do i need to change something on my phone so it works?
161
N
Dstar158
Community Member
asked inAsk a question.
IMEI Blocking
Hi guys, My phone was annoyingly pick pocketed whilst I was in London last weekend. my insurance asked for proof from my network provider that the IMEI has been blocked which I requested Tuesday, I was told I should receive this within 24 hours. its now been 48 hours and still have received this, is there a typical time this should take?
392
Tyler C
D
New
 Contributor
posted inAsk a question.
how can i get to speak to someone
I want to speak to a person I don’t have a signal when I’m out and about I want to reduce my monthly payments as they are to high I am finding it difficult to find £40 every month but they say I have to pay £620 to buy my self out of my contract I didn’t realised I was in a 24 months contract that wasn’t me clear to me
2591
Tyler C
Cristi Das
Community Member
posted inAsk a question.
my phone dont work in roaming
Hi...what happend in roaming because i cant received and make calls but my bills are ok...can help me please?
626
Tyler C
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