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Getting started with iD.

New to iD and have a question? Ask it here!

  • 331 Topics
  • 1,049 Replies
331 Topics
Briggs Verso
Civilian
Briggs VersoCivilian
asked in Getting started with iD.
New phone need PAYG SIM but online deal only for switching??

Just bought an additional phone and want a PAYG SIM deal but trying to sign up it assumes I want to switch my current phone.  I cannot see an option just to buy a new deal.  Frustrated as deal ends today

9
andewhite
Legend
3 months ago
Teddybear
Newbie
TeddybearNewbie
asked in Getting started with iD.
where is my QR code?

I have been sent an email with austerity a QR code - none is displayed! 

1
Kash
iD Mobile Employee
3 months ago
I
Newbie
IanCarbarnsNewbie
asked in Getting started with iD.
Plan activation

When does my plan become activated (ie I start paying)?Is it:The day I completed my application (or day after, when emails are sent) The day I put the Sim in my phone (whether physical or eSim) The day I requested number to be ported by PAC? or when?

5
I
Newbie
3 months ago
S
Newbie
Smiles1982Newbie
asked in Getting started with iD.
eSim Texts for iPad - OTP Problem

Here is are the problems - Brought new cellar iPad Air (doesn’t have physical sim slot only eSim)Purchased new SIM Only service from ID - This is delivered by way of email with a barcode to load the eSimInstalled eSim on to iPad using issued barcode (all automated config loaded)I have cellular service (data is active and working) but can not make or receive calls or Texts (which is the more important bit here) PROBEM NUMBER 1 - I need to be able to receive texts from this service on this device!!I have tried to add the number to my apple ID but this requires a OTP which I can’t receive as the device doesn’t seem to have enabled this - HOW DO I RESOLVE THIS??PROBLEM NUMBER 2I have logged onto ID website to register my account, In order to to fully activate I need to enter my Mobile number - (have done this) once done it then takes me to the next page which requires (AGAIN) a OTP - This text is sent to the ID Mobile number for which I have no method of receiving messages for as this does

7
Kash
iD Mobile Employee
3 months ago
Bobbyjoe82
Civilian
Bobbyjoe82Civilian
asked in Getting started with iD.
Switching number using PAC code error message

I am getting an Error message when submitting a PAC Code, All fields are filled correctly.Can someone help please?Thanks

4
Kash
iD Mobile Employee
3 months ago
I
Civilian
isaachedleyCivilian
posted in Getting started with iD.
iD Sim Only

Hey there. I’ve just moved to the UK from Australia on a working holiday and trying to purchase a 250gb monthly sim only plan, however when i try to go through and purchase it, it requests me to enter 3 different residential addresses that i have lived which I don’t have. Am i able to get this plan without that information?

1
Kash
iD Mobile Employee
3 months ago
Tim Price
Newbie
Tim PriceNewbie
asked in Getting started with iD.
Code being sent to ID mobile number which is not one I have access to as I am using my old number

I am trying to activate a new SIM. In order to do this I am being asked for my ID mobile number / name /D of B. The number accepted here is the new ID mobile number and a code is being sent to that. However, I am not looking to use this new number as I am doing a SIM only transfer and keeping my old number.Therefore I cannot access the code and cannot seemingly make progress with the process.Please advise. 

2
Kash
iD Mobile Employee
3 months ago
H
Civilian
Hawk555Civilian
asked in Getting started with iD.
Wrong Mobile Number on Welcome to ID Mobile

Hi - I have moved my son’s mobile to ID and the mobile number on the Welcome email is incorrect. It is correct on the invoice PDF but I can’t register his mobile number as I get the error message that details don’t match when i try to register using his actual mobile number (the one on the invoice and the number used to purchased the monthly plan) Can you help me register his number?

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
AWigNewbie
asked in Getting started with iD.
How do you contact a human when Live Chat just says "we're experiencing a high volume of enquiries and rejects the chat?

Any idea of wmhow to contact customer services if live chat bot cannot help and live chat just says 'high volume' so unable to assist?

2
Tom
iD Mobile Employee
3 months ago
K
Newbie
KlumperNewbie
posted in Getting started with iD.
Why not just one account

Why do you need separate logins for you idmobile account, your refer a friend account and the community account. Surely this should all be part of one login for your account. Who designed this?

1
Matthew T
iD Mobile Employee
3 months ago
O
Civilian
OpalstarCivilian
asked in Getting started with iD.
number won't switch even on iphone settings

Hey, transferred my number over got a text from ID to say it is now transferred. whent into iPhone-phone settings and try to change it there and it keeps going back to the number I got at the start of the contract  any help?  iPhone 14three to ID 

2
Tom
iD Mobile Employee
3 months ago
S
Newbie
SusanmacswanNewbie
asked in Getting started with iD.
tranaction

No welcome email can transaction number er be provided?

1
Kash
iD Mobile Employee
3 months ago
Ann-MarieD
Newbie
Ann-MarieDNewbie
asked in Getting started with iD.
Updating phone number

Hi,I’ve followed the instructions of updating my number in the phone settings as I have no signal and I’ve transferred my number over. I go in to update the number and save but it reverts back to the old number, how do I get it to save my number?  Thanks

5
Kash
iD Mobile Employee
3 months ago
P
Civilian
pulssamCivilian
asked in Getting started with iD.
new ID esim phone number?

Hello, I am switching from a physical vodafone sim to an ID mobile esim. I have received the esim QR code and scanned this however to switch my existing Vodafone number, along with the PAC code (which I have), I need my new ID mobile phone number which I cannot find anywhere?

4
Kash
iD Mobile Employee
3 months ago
N
Civilian
neelscCivilian
asked in Getting started with iD.
Switching my old number requested for Tuesday 28th - not had confirmation

I submitted my PAC code when i ordered my phone last week (25th May) and requested a switch for Tuesday 28th May. Nothing has happened and my phone still has the ID Mobile new number.  When can I expect to get the old number on my new phone? I can’t seem to track it anywhere - I have a Tracking switch ID - but no idea where to track it? Tried the chatbot but that is all automated and just tells me to do what I have already done. Please can you help?

5
Kash
iD Mobile Employee
3 months ago
J
Newbie
Janet BNewbie
asked in Getting started with iD.
New contract but no connection

I have just transferred my number to ID mobile whilst I am in France but I checked first that that was OK and that roaming is included.  Yesterday I was getting call failed and today it just cancels the call without trying to connect.  I have checked all my settings as advised and they are correct.  Anybody got any ideas?

3
Kash
iD Mobile Employee
3 months ago
S
Newbie
SiddoNewbie
asked in Getting started with iD.
Currys Voucher

Did anyone actually receive one. Both my wife and I never did.

4
Kash
iD Mobile Employee
3 months ago
D
Civilian
DDringCivilian
posted in Getting started with iD.
Simm not working

I've waited a couple of months before installing my iD simm and it's not working. Does it 'time.out' if not activated within a certain time. The simm is for my elderly Dad with Alzheimer's and I've just ported his old number so his old simm is not working either!!! Advice please 

1
Kash
iD Mobile Employee
3 months ago
L
Newbie
Lucy_gNewbie
asked in Getting started with iD.
new customer

Due to switch to 3rd June, received eSIM QR code, should I be waiting until switch day to use it? Also, when trying to log in to app, it’s saying contact number isn’t recognised? 

2
Kash
iD Mobile Employee
3 months ago
S
Newbie
SLC5351Newbie
asked in Getting started with iD.
Apple TV Link not working

HiWhen I click the Apple TV free trial link in the email I received, it takes me to a separate page to redeem it. When I click the Redeem button, nothing happens - it doesn’t load up anything for me to actually sign up to the trial. Is there any other way of accessing the link/trial?thanks

1
Kash
iD Mobile Employee
3 months ago
G3msam
Civilian
G3msamCivilian
asked in Getting started with iD.
transferring number

Hi, I am new to id and requested a PAC number to transfer my old number from SMARTY to use with id. Did this over the weekend and because of the bank holiday was told it would be yesterday, the 28th that it would move over. I’ve had no word of this being done yet and still having to cart about 2 phones lol. Can someone help with what I should do next? Thank you 

2
Kash
iD Mobile Employee
3 months ago
Chris Benton
Newbie
Chris BentonNewbie
posted in Getting started with iD.
pac

Hi, I have recently joined ID and have submitted my PAC code to transfer my number over. How long does this normally take because it said it would be done on the 28th and it still hasn’t been done. ThanksChris

1
Kash
iD Mobile Employee
3 months ago
Elizabeth Mclachlan
Newbie
Elizabeth MclachlanNewbie
asked in Getting started with iD.
id mobile

I have tried my SIM in another phone and it is working but when I put it back in this phone it's not working 

8
Kash
iD Mobile Employee
3 months ago
H
Civilian
hasankarimjiCivilian
asked in Getting started with iD.
port in to ID Mobile while on a ID Mobile contract

Hello everyone,I purchased an eSIM from iD Mobile last month to evaluate their services in my area. After being satisfied with the internet speed and other services, I would like to transfer my old number to iD Mobile.Currently, I have a SIM-only contract that auto-renews each month. My primary number is from Asda Mobile, and I have a temporary (secondary) number with iD Mobile. I want to transfer my primary number to iD Mobile and close the temporary number, all while keeping the same contract and package.How can I do this?Thank you. 

2
Kash
iD Mobile Employee
3 months ago
Lee Hebbron
Newbie
Lee HebbronNewbie
posted in Getting started with iD.
mobile number

I’ve just joined Id and need my mobile number 

1
Lauren
iD Mobile Employee
3 months ago
Terms & Conditions