Getting started with iD.

Hello, I ordered the phone in a set with samsung watch and I got only the phone. Regards Dorota Morawiak

Hi i am new to ID mobile, the SIM card is not working properly in the phone it’s for but works fine in a Samsung. The phone it is meant to work in is an iPhone 11. But at the moment i can’t use it for texts or calls or mobile data? thank you

Where to start! I was with GiffGaff (O2) but was getting lousy reception at home so had a look at coverage maps to make a change. I found a great deal with ID Mobile and the Three coverage was rated Good instead of Poor so I signed up. I received my new SIM very quickly and gave my PAC code to ID Mobile to bring over my old number which I’ve had for about 20 years or more. I then tried the phone and found that the coverage was even worse with Three than it was with O2. I cancelled the new contract within days, and at least three days before the PAC code was due to be used by ID Mobile. I then went back and re set up an account with GiffGaff only to find that the PAC code transfer had been carried out despite cancelling the contract days before - so I had to do a new account not just carry on as before. They said the only way was to get a new PAC code from ID Mobile which I duly did - but because the transfer was never completed, and despite cancelling well before the transfer date, the PAC code related to a new number given to me by ID and not my old number. It seems my old number has now disappeared into the ether but I would really like to get it back but am at a loss as to how to do this. Help!

Hi I can't find my original email with my transaction code. Please help ASAP. I have searched through questions here but only response is through private message so it can't help 😕

It’s 2 weeks since I ported my old number to my phone but my phone still shows the new ID mobile number as the associated number, not the ported one. This will soon cause iMessage and Facetime to stop working, not sure what else. I have tried other advice here: turning off iMessage and FaceTime , turning phone off and on again, but always the new number shows in settings and I can’t change it.

How long does it take to get a confirmation email when purchasing a new sim?

Got pac code to switch to id Mobile but it’s not working

I am trying to switch my number from EE to ID mobile but when I click submit I get the following error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have triple checked the information and everything is correct, how do I proceed? Thanks.

My existing number has been transferred but when people call me it goes to my old ee voicemail and I can’t answer the call.

My PAC code is not being accepted

Unable to submit PAC code. Reach the stage to add transfer date but says details incorrect.

I switched over a few weeks ago and my mobile number has still not been transferred. I provided PAC code in application and then again on 9/10. I received a text stating switch will take place on 10/10 but nothing happened. When I enter the PAC code again (it is still valid) to request transfer once more it now states there is an issue, but I still got a text stating switch will take place on 17/10. Just want to know what is the current status as I am still paying bill with old provider as well.

Hi, I sent my pac code 6 days ago for my old number and contacted old provider and they advised to contact new provider. Can you advise please. Thanks

I ordered a Sim a few days ago now and have not had any reply. The message was good news your order is being processed. Don't know how to get in touch with Idmobile to chase up this order. I feel like a credit check was made via carphone warehouse which has affected my score but still no reply or order. Thanks

Anyone ringing my number (transferred) gets told I am busy, which is rubbish. How do I fix it?

unable to log in mobile application it say details not matched when I putted through id mobile number last name and date of birth

I am having problems with my phone

Not recieved welcome email for transaction number

I haven’t received an answer to my last question, please could an iD representative please get back to me? My previous number was supposed to transfer 1 week ago to my new iPhone 13 but I still cannot make calls or receive any texts. I’ve tried restarting my phone but no luck. I really need to get this fixed asap. Not being able to receive OTPs is making it impossible to use various important features. Please could a member of the iD staff look into this? Many thanks

My previous number was supposed to transfer 4 days ago to my new iPhone 13. I don’t think it has because I still cannot make calls or receive any texts. This is making logging into apps difficult as I can’t receive OTPs. I’ve tried restarting my phone but no luck. Please could a member of the iD staff look into this? Many thanks

My phone is supposed to be switched to ID Mobile today (SIM monthly plan) with my phone number from Three being kept. I have inserted the ID Mobile SIM in the phone. I have had a text from ID Mobile telling me my bank has cancelled my direct debit which I set up with the order for the ID SIM - there is no record of this on my bank account. I have just had to set up an ID account using the ID SIM number (which I don’t want to use) and have paid the first instalment as a one off. I don’t want to set up a direct debit again until I know I am being switched to my old phone number. What do I do?

I’ve had confirmation that my switch to iD using a PAC code and an e-sim has been successful. Except it hasn’t as my old service is disconnected & I have no mobile service now. The settings just show ‘web’ as opposed to iD and my e-sim details. I tried to load the e-sim again but it says it’s now expired. I’ve turned the phone off and on, but no joy. Any advice please?

Hi i have joined ID and gave my PAC to port my old number. However on the online form it asks for a Transaction ID. I don’t have any paperwork or “welcome to” correspondence. how do I get this ID number to complete the transfer?

I'd like to advise my pac code

I am trying to log into the app to set up a pin but no matter how many times I retry, I keep not receiving anything. My number is definitely correct. Any help?