Getting started with iD.

I have kept my old number when moving to idmobile but cannot add this number to my account/ or set up the app. my existing number has transferred it works if I use the number supplied with the new sim - but do not receive the verification text to set up the account. Is this a usual problem?

Please help me to remove cap on my calls, I do not understand why I cannot make calls because I have a package calls and minutes unlimited and when I wanted to make a call I had an automated VOICE that I have to pay or remove a cap, cannot find where it is. Please help. I have been using it just about 10 days, and there is no option to ask a human being what do I need to do ro be able to make calls.

Can you please advise how I keep my old mobile number

SOLVED NOW.I have followed the steps indicated in the website but I get the following error message We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. The information that I have entered is correct (as far as I know) so not sure what the issue is. Any help would be appreciated. Thanks.

I have seen many people have the same issue. I used the feature to enter your PAC code, your old number, new number and transaction number starting with a 4. All details are correct but this is the 4th time I've tried and it always tells me there's an error. Could you please help me resolve this? Thanks

I have switched to idmobile from Three, and want to keep my original phone number. I have sent a text to 65075 with PAC and my birthday as instructed, but I get a text back that they are struggling to verify my account.

Help me

Every time I fill in the form to transfer my number with a PAC code it's telling me it's the wrong information.how do I speak to someone or is id a waste of time.

I need to use network reset to change my phone number. Will doing this wipe my stored information?

I can’t find my proof of purchase and need to submit it soon

I have entered all the details required to transfer my old number to my id SIM but it keeps telling me the information is wrong.is it because it's weekend and I have to wait untill Monday.

I’ve been a 3 customer for over 20 years, but was lured to iD mobile by a good deal on a new phone. However I’ve still not heard from them since setting up the contract. They did email to say the google pixel 9 XL is “ currently out of stock ….. we’re expecting it shortly, so it should be with you soon. “ When is “soon”? They haven’t told me. I’ve had an email saying “We’ve created your account”, but when I try to log in it just says my details don’t match. Can I find a phone number to call them? No. How about an email address? No. Live chat? No, it just points me to FAQs. I see a lot of messages here which point to problems with iD. Should I ditch out now??

I am wanting to use my id sim in a WiFi router but can't register the sim

Hi I’ve got a new contract first time with id mobile but I can’t use any internet or apps could this just be until my number changes over because I’ve kept my number from a different network. thanks

I need my transaction number to switch my number over. I have a PAC code. None of the emails I have received from iD contain any transaction number. Yes I have checked my spam. Could someone provide me with my transaction number please.

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Hi I would like to access the 3 months free Apple TV promised when I took out the contract. I cannot find the banner on any email. Please can you help

I am just trying to set up my first mobile phione (after years of relying on a work phone). How do I get a number for it? The only options seem to be ttransfer an existing number or provide SPAN(?) if you want to change your existing phone number.

Not recieved welcome email for transaction number

Hello I have transferred my number from O2 using the PAC code. It’s been over a week but the number in the app still has the old number not the one I have transferred over? Should this take so long?

Buxton Derbyshire sk179rz very poor signal at work

I have installed an ID e sim on an ipad, when I try to register the number it sends a txt message, which I cannot receive on an ipad. How can I resolve this problem.?

Why do my missed calls not say who they’re from when they’re already in my phone book

Gino Cat I'm having problems receiving text messages - OTP from outside the UK from foreign companies/numbers,I contacted the ID several times and they told me to wait 48 hours for the technicians to contact me but still no one has managed to resolve the problem. What should I do?

Hi. why do some of my messages send by iMessage and others by text message when I’m sending to other peoples iPhones? thank you.