Plan Changes & Upgrades.

When would I be able to upgrade phone most networks allow upto 60 days before end of contact for early upgrade but had checked via app claimed hadn't been with long enough 

I am in France and I have been charged for Data Roaming but I pay for unlimited data   

I realised I needed more data, so I upgraded to a more expensive plan I'm now without Internet for 2 days because my new plan "will renew" in 2 days. However I'm pretty sure I'll be paying for it from the day I ordered it.I'm equally sure that if a new plan on a digital sim or an existing ID sim, is ordered from scratch, it starts instantly. I feel that the delay is much more about taking advantage of knowing that someone has run out of data and would therefore need to buy a vastly more expensive "add on" to cover their waiting time, rather than just start their new plan immediately. I don't believe the delay is a technical necessity. 

HelloI have just ordered a new 1 monthly sim. However I have just spotted a better plan for people who are  already customers of ID. I have not received the new sim yet but my Direct Debit is all set up.What is the best course to take to get this better plan? Can I just keep the sim {when it arrives}, and change the plan?Would welcome  your advice .Sue

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones?I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.Cheers

Getting a bit frustrated with this now.  I have tried everything that I have already seen in the community posts and it’s still not working…  some of the sites I work with for my job require adult content feature to turn off due to sensitive information. I can’t access anything. I’ve turned it on and off in the app multiple times whilst waiting at least an hour. I’ve even done it on the website instead of the app and still nothing.  I never had any of these issues whilst on o2 but I didn’t want to keep paying their ludicrous price to compared what I am paying now.

I want to upgrade my contract but I can see an offer the new customers. It’s better than the ones I’ve been offered. Do I have to wait for my contract to expire to get this better deal or can it be done as an upgrade? 

Hi as compensation due to the outage is it possible for me to get my early upgrade I wouldn't like to leave the network but you left me about 999 call without my doctors and unable to work for two days the amount is substantial and left me out to pocket massively unless I am compensated with an upgrade I am sorry but I would like to leave the network can someone please respond and help me with this query

Hello! I had ID for many years with both phone plan and just sim. I am going to leave the country and I’d like to keep the number in case the government or banks try to contact me for whatever reasons. I could cancel the plan but if there’s a way to switch to a PAYG that is not too elaborate I would do that! I liked ID and I don’t mind a PAYG with them!

Hi,I have 2 plans for my kids.I am trying to upgrade one and get an error message - when I check my account details they all look fine.Any ideas?  

I’m trying to upgrade my sim only deal but keeps saying email not right, I’ve checked on app and website and my email is fine. What can I do?  

I’ve changed my plan (sim card) from 1GB to 12GB with unlimited calls & texts.According to iD the new plan was due to kick in yesterday, instead the old plan carried on.iD have emailed thanking me for refreshing my plan, the new plan is registered on my iD account but it is is not activated on my phone. I’ve done all the usual things like switching my phone off and on but no change.I’ve tried chatbox a couple of times and nearly lost the will to live as it just kept asking me to express what I was asking differently.A 2 minute  conversation with a human might sort out the problem but that perhaps that is an ask too far.Any help /other suggestions would be very welcome.Many thx

So I'm now able to upgrade my phone and plan. But if I choose the upgrade via my account it's showing it'll be upfront £9 and £26 pm, whereas i can get the same phone and deal for £19.99 pm no upfront cost!? Still with ID but have to go through the hassle of cancelling and getting PAC no etc. Why is there such a difference?

I have a SIM only 24 month contract. If I move to a different plan during the 24 months do I have to pay penalties?

Help with upgrade 

Recently changed my plan  from 2GB to 60GB with unlimited calls and texts, while the app says Ive got 60GB my phone still says 2GB and I am now receiving warnings that Iam getting close to my data usage of 2GB. My bill for next month is going be for the new plan. SO how long does it take for the new data to become active.  

I upgraded my phone on 24/12/24 and need an invoice containing: product model name, retailer and date of purchase.  No invoice was emailed at the time of upgrade just a confirmation email. There is also no documents in my online account I can use. How do I get an invoice?

I keep registering and my email address is not recognised ì want to leave

I’m getting a message stating I can use my phone as I’ve reached my capped limit however i have unlimited calls and texts please advise what to do?

Ive found a better deal with id mobile via mobile.co.uk

Can you please provide an invoice for my recent upgrade in order to claim the Samsung Promotion.

I am trying to upgrade from a sim only contract to a new pay monthly contract using the trade in I have a iPhone SE 3 64 GB When I put in the iemi it comes up stating the phone is iPhone SE 32 GB with no trade in value,  if I put the phone in as iPhone SE 3 64 GB it offers me a trade in value of £95 Plus I would qualify for the additional £100 promotional deal for an iPhone 16 running until 24/06/25 I have been to my local branch of Curry's and it is the same on their ID computer but if they put it through the Curry's computer it reads the iemi correct. I like ID mobile but I don't want to go to another network because of a computer problem. Can someone point me in the right direction of how to get this rectified.ThanksGlynne Mills

Do you do upgrade discount offers on existing customers 

Hi I am on SIM only plan for 12 months so after 12 months plan stay the same or I need to choose another plan?

I have 2 phones with you and I would like to know when I can upgrade them both please. My name is Matthew Day.