Plans Changes & Upgrades.

Hi - I currently have a SIM-only ID Mobile Plan. I’d like to now buy a phone and get a new plan but keep the number I currently have. When I go to ‘upgrade’ in my account, there are a few options to do this but it does not include teh phone I want. So I go to the main site shop and find the phone I want. But how do I, in that order form, tell it that I want to keep the existing ID-assigned number?

I received my upgrade of phone 14 this morning, but I purchased as a free Beats Solo bundle. They should have come with the phone, but only the phone has been delivered.

hi there, im looking at upgrading to a new plan with iD for an iPhone 15 Pro. I found the new plan on Carephone Warehouse for £36.99/pm with £69 up front. im keen to keep my existing iD number, and simply upgrade to my new plan and cancel my current sim only plan for £10/pm, whilst retaining my existing number. please could someone advise on how to do this?

Why can I get a better deal as a new customer from ID than the upgrades I’m offered?

Hi, I’ve been sent one of those ‘cheapest deal’ emails and there’s an option on there with no equivalent on the upgrade page when I log in. The version on the logged in dashboard is 10GB per month worse. Both are exactly the same terms (Sim only rolling monthly contract) at exactly the same price. I tried chatting to an agent but was abruptly told it was “not available” which doesn’t surprise me given ID’s track record of contactability.

I pay for my Son’s ID mobile contract but the account is set up with his email address and I can’t access it. How do I cancel or amend the plan?

I've realised that my plan has changed from a 90GB, Unlimited Calls and Texts to 1.5GB, Unlimited Calls and Texts, both priced at £10.00. I don’t know why this has changed, or if it is a glitch. It says this on the app and also when I log in on the website. Please help me resolve this, Thanks

I ordered an upgrade to a pixel 9 pro, have an order number on email from 16th August but haven't heard anything since.

Hello, I would like to upgrade my phone but don't know where to start. Are there any agents to help please?

I’ve just got the notification that my phone contract is ready to upgrade but it’s only showing me more phone contracts and no sim only deals. Nothing shows up when I click ‘change my plan’ either. Does anyone know how to go from a phone contract to a sim only?

I have a sim only plan and I am interested in an upgrade. Will I have to pay for two different plans?

I am interested in upgrading my contract, but I don't know what will happen to my current plan.i don't want 2 different plans.thank you

hi i’m just wondering if my order has been confirmed it’s says good news your order is being processed and i have a order number but i haven’t received any emails to confirm what is going on. Also it is a pre order but im not sure if its been confirmed

I have run out of data and have purchased add on but it hasn’t added. How long does it take?

If I ordered the iPhone 16 pro today what is the expected delivery date. I know it’s coming out of the 20th but is there a wait for delivery?

I’ve just ordered a new phone on a new contract with ID mobile. Is a process of switching to my old number, the same as if I was coming from another network?

Pls how can i upgrade my plan from £8 -20gb to unlimited data plan. Thanks

Hello, I recently upgraded but have accidentally deleted the email which contained the proof of purchase. I require this so I can make a claim for a free gift. Please let me know how I can obtain this. Thank you, Alan

Good Afternoon, I have recently upgraded my plan to a Pixel 9 Pro XL and as part of the upgrade there is an offer to trade in my current device and receive an extra £200. As such I requested a trade in pack on the 20th of August. The postage pack did not arrive quickly and I sent the phone as soon as I received it on the 3rd of September. The Royal Mail Tracking shows it had been delivered to the Trade In location on the 5th of September. It is now the 13th of September and I have not heard back or received the trade-in money and the promotional offer In addition it is coming up to the 21 day mark since valuation and they haven't stated they have received it. The only reason I went with Currys is the take advantage of the extra trade in offer, but at the min I can't even get the original value for my phone on its own. I am extremely unhappy. The only reason I upgraded my phone was because of the trade-in offer.

I've just upgraded but not happy with the phone is there a cooling off period so I can send my phone back and choose another one

Hi We’ve got 4 plans with ID Mobile - my wife’s, two of my daughters and a (data only) phone I use solely in the car. I’ve always been a fan - affordable plans with a good data allowance, but recent events with the new “app” and online accounts portal have left me a little disillusioned. When the new app became available I actually (can’t remember if by phone app or laptop web browser) successfully registered all 4 plans on the new platofrm, and for me it was an improvement as I could see all 4 plans simultaneously whilst logged in as just myself. With the previous app I needed to log out of each plan and log back in under a different username/password to see another plan - which worked OK but was a bit clunky. Anyway, I came to the use the mobile app again this week and to my disbelief all the plans I’d added to my account had vanished, and I was back to square one - I can log in OK but then get prompted to add telephone numbers again as there are none there. This time however I’m una

I have recently upgraded and have deleted the email I received confirming my purchase. I need a copy of this to make a claim for a gift. Could someone please let me know how to obtain a copy.

I bought a new phone with a plan, and when it arrived it came with a sim card. I thought maybe I was supposed to put the new sim card in and then my old number would transfer over, but this appears to not be the case. I even made the mistake of activating the new sim. I was wondering how to make it so that I’ve just upgraded my plan instead of getting a whole new number?

I'm 5 months into my contract, I have 100gb data which I'm hardly using but my data allowance seems to be stuck at 199.7gb and nothing for last 3 months have rolled over.

Hi, If I finish my contract 12 months early & pay off the line rental in full do I get to keep my handset I received at the start of the contract? Thanks