Plans Changes & Upgrades.

I am seeing these but none of them show on the actual app where it says I can upgrade.

Hi, I am able to upgrade my plan but I have seen better new customer deals through uswitch. As an existing customer I would prefer to keep my account rather than take a new customer deal. Is there something you can do

My contract has ended and now I want to reduce my plan to a sim only deal. When I log in to my account it only gives me options for a new phone or more expensive sim plan. There is no option for a cheaper sim plan? How do you downgrade?

Can I upgrade early if I pay up remaining balance

Last Thursday I went to carphone warehouse and took out a new plan and new phone. I specifically asked for unlimited data . I only realised when I setup my id app he’d done the 100gb plan . I went back but said they’d have to cancel everything and do another credit check for a new contract which I don’t want. They say after 30 days I can change my plan to unlimited. 100gb monthly cost is £40.99 and it should be exactly the same for unlimited according to their website. When I change my plan to unlimited after 30 days will it be £40.99 ? Anyone help please

Hi I have been with ID for years, I'm trying to port a number from 3 to use with ID and have the PAC code. when I use the form on the ID website it is asking for a “transaction” number which I do not have anywhere. It seems the transaction number is given when the contract with ID starts, I don’t have the original letter. Thanks

I've had a 1.5gbp plan for ages. I was given 500mb complimentary every month's as well. This data was getting rolled over prior to the app update . Now I can only see 1.5gb data. The extra 500mb is gonr. And nothinh is getting rolled over! Where do I see rollover on the app? I have made no plan changes. Can you please fix?

I bought an upgrade from 3G to 4G but this does not register on my phone. Is there something else I should do?

Hi, Is there any estimated date if and when Pixel 9 Pro in 512GB version will be in stock in UK? Thanks

Hi folks, just wanted to check something. My contract is up, and I want to stay with ID, keep my number (that's the important bit) but go to a SIM only plan. If I Upgrade (as in, follow the whole “upgrade your plan” etc and chose a SIM only deal) then my number stays the same and the old plan will end, is that correct? I’m aware that you can’t transfer number between contracts on the same provider normally, but didn’t know if this wasn’t the case when it’s an upgrade (even though I’ll be spending significantly less per month!) Thanks

Hello there! I’ve just upgraded to a new plan and agreed a 20GB loyalty bonus to be added to my monthly allowance, but I am unable to see that anywhere on the details for my new plan or in my online account. Can you confirm this has been activated and where can I keep track of usage?

I have recently completed an upgrade but I never received an order confirmation. I need this to claim the promotions. I have spoken to two agents via chat who said I would receive it but I still haven't. Any help?

Hi, how do I find proof of purchase to claim the chromebook. The emailed receipt doesn't show any of the required information. Thanks in advance

I am over 12 months through 24 month contract with unlimited calls/data/texts but i just looked on the app and now it says i have 0 data from 5gb allowance. I have not changed anything and my bill is the same. Any help?

I am over 12 months through 24 month contract with unlimited calls/data/texts but i just looked on the app and now it says i have 0 data from 50gb allowance. and now at 80% of credit limit. I have not changed anything and my bill is the same. Any help?

Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. None of the welcome email or online account have the required info. Please upload an image or a PDF file of your proof of purchase. Your proof of purchase should be either: A store receipt An invoice Or an order confirmation for example a delivery note Whichever document you upload should clearly show the following details: Date of purchase Retailer name or logo Product purchased Grateful for help please

I got a new contract on the 24th September and requested to keep my number, completed the form with pac code and all the other information but haven't heard anything since. I tried to key it again but said the code had already been used. Today Is the 26th September How do I find out when or if my number will move over? As I. Don't want to have 2 phones? Thanks

Hi I am looking to move over to ID but am confused over the one month contracts ? what happens after the month is up ? Wanted to trial a month only to see how good the coverage is? looking forward to your answers

Due an upgrade, I have seen my upgrade options, however if I go on the idmobile website I can find the deal I want for a cheaper monthly price. Why cant I have this as a. Upgrade option ?

I need to cancel my contract but can't log into the app or online

Hi. I recently upgraded my daughters phone on my account. we were promised that my daughter was going to get unlimited data. Yet she received a notification that she had reached 80% of her data. so we are not sure what has happened. I would like to speak to an advisor

Hi,I would like to ask for some advice as I’m considering upgrading to the iPhone 15 Pro Max, but my contract for my Samsung S23 Ultra still has about half its term left. I can upgrade after 36 days. What would be the best option for upgrading to the iPhone?

I have a current plan with idmobile sim only£8.00 per month. I have just purchased a plan which includes s24 phone, and 24 month contract. i am unsure how to proceed. I requested to keep my number. Do i need to cancel my £8.00 contract and do I need to use the new or old sim card? Thanks

Hi, I’m approaching the end of my 24 months contract with an iPhone 14 and I’ve been offered an upgrade to the iPhone 16. I’d like to upgrade but unsure if I have to return my iPhone 14 to do so. Could someone please clarify? Thanks

I have noticed that there are better deals being offered to new customers I found a deal for Samsung s24 was 29.99 but it's being offered to me on upgrade as 33.99 for less data? Can I have the above deal