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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 400 Topics
  • 1,464 Replies
400 Topics
K
New
 Contributor
asked inRoaming & International.
using data and calls abroad
I have an unlimited data, calls and Text package - what does this mean for travelling abroad to EU and non EU countries?? Are their additional roaming costs for calls and/or data and if so what to they look like?? thanks 😃
5703
Kash
Sonja N
New
 Contributor
asked inRoaming & International.
please help restore my internet
I'm on holiday in Italy. When I arrived roaming was switched off so I couldn't use the internet until I got to my Airbnb and had WiFi. Then it was all good. Today is stopped. I have no internet and I've tried everything suggested. I have data, I've turned my phone on and off several times. I've checked roaming is allowed on my phone as well as my iD mobile account. I've tried manually connecting to a network, I've checked the ATP is set to iD mobile. I've done everything on the suggested list and I still have no roaming. My partner has ID mobile and his is fine. Help! Please!
812
Kash
L
New
 Contributor
asked inRoaming & International.
France
Hello all, I need to text someone in France and I’m reading that it’s not possible with id mobile, really?? Have I found my first problem with id mobile? Hasn’t this issue been resolved yet??
1724
Kash
S
New
 Contributor
asked inRoaming & International.
£5 charge for Roaming.
Why have I been charged £5 for roaming in Ireland in my most recent bill? I have a 25 GB allowance and definitely did not go over it. I live in Belfast.
1966
Kash
smxgregor
New
 Contributor
asked inRoaming & International.
roaming
hey im heading to turkey for 10 days and primarily use snapchat for calls and texts, am i able to use my unlimited data whilst i am out there?
5635
Kash
S
New
 Contributor
asked inRoaming & International.
Data not working in Montenegro
Recently went to Montenegro and although I had my billing cap set to £5 my iPhone would not use data. I know it’s not included in free to roam but thought it should work up to £5 limit.
8356
Kash
Adrian Owen
New
 Contributor
asked inRoaming & International.
using mobile in the US
Hello, I understand it can be expensive making or receiving calls from the US on ID mobile? I have a couple of questions, If I connect to Wi-Fi in a hotel does it still cost me anything or is it free across the internet? can I buy a package for just a month while I am visiting that is cheaper than paying for each message. It is likely that I will be using Wattsapp and messaging rather than calling? thank you
21904
Kash
W
New
 Contributor
posted inRoaming & International.
roaming turn off
Why won’t the I’d app allow me to turn off Roaming. Toggle keeps switching back on
1211
Kash
J
New
 Contributor
asked inRoaming & International.
call charges
will i get charged for receiving calls when in turkey
2054
J
A
New
 Contributor
asked inRoaming & International.
Mobile Data not working in Hungary
Account has “Roaming” services on. Number seems to receive messages okay but mobile data does not seem to be working. Keep getting the “E” on my Iphone. Can anyone help please ?
2608
andewhite
J
Active Contributor
asked inRoaming & International.
Overseas data and phone not working
In France with roaming enabled. Contract is unlimited data and minutes. Have 4G signal but unable to access apps or send texts unless connected to a WiFi network. Any ideas?
40013
Kash
J
Community Member
asked inRoaming & International.
No fair use policy and upgrading plan
Hi there, I currently have a plan which I began before June 2023. This means I'm not subject to the fair use policy restrictions on roaming. If I upgrade or change my plan, do I lose this benefit? Thanks
942
Kash
Dmi
Community Member
asked inRoaming & International.
Can't set up voice mail from abroad
I’ve got a voice mail but can’t get it because my voice mail pin is not set up. When I try to call +44 7782 333 123 from my phone, the system says “call us from your ID number” - but this is exactly what I do! Any other secret way of doing this? Or better do it online somehow? I’m in one of free roaming destinations.
6031
Lauren
F
New
 Contributor
asked inRoaming & International.
Roaming enabled but not working. Help?!
I’ve just got to Canada and my data roaming isn’t working. I have checked my id mobile app and roaming is enabled. Roaming is enabled on my phone. I’ve done all the steps on the id mobile roaming issue FAQ, I’ve reset my phone and nothing. It connects to a service provider and I have signal and even have a 4G / 5G icon appear but as soon as I try to use an internet tab it says cannot connect to server! Any help please?
3384
Tom
G
New
 Contributor
asked inRoaming & International.
Has your roaming partner in Greece changed?
We visit a village on Crete regularly and have always managed to roam with Cosmote with good signal strength and fast data. However, we can’t now! Cosmote shows on an Android phone as (Forbidden) on both 4G and 5G and on an iOS phone it says network registration failed. We have tried selecting manually as well as automatic. We now find that we have zero coverage in the village, but other Cosmote users are happily using their phones, so it’s certainly not a local cell issue. It looks like we are now blocked from using the Cosmote network.
5367
Kash
Erin McKergow
New
 Contributor
asked inRoaming & International.
Roaming is not working
I am currently on holiday in one of the Canary Islands meaning my data roaming should work seen as it is in band 1 for roaming. But for some reason the roaming is not working at all I am unable to send or receive any texts at all the only time my phone works is when I can connect to WiFi which is not often due to being on holiday. How can I fix this
1964
Tom
John Cobb
New
 Contributor
asked inRoaming & International.
Roaming after min contract term expires
Took out my current Sim only contract prior to June 2023 and have unlimited roaming data. It’s my intention to stay with current arrangement- will data fair use apply going forward or can I continue as before? I only use this facility for up to 10 weeks per annum.
916
Tyler
R
New
 Contributor
asked inRoaming & International.
data rollover when roaming
Currently roaming in EU with 30 GB data limit in my plan. App shows that I have 22+ GB left this month. But today I got a message that ive reached 100 percent of bill cap and internet stopped! I also had lots of rollover data from last month. So I probably have used 30 in last month. Question: is 30gb roaming per month a hard limit? I.e. if I have rollover data, I cannot use it when roaming to exceed 30 GB month If so, now I am stuck with no data unless I buy add on. Not happy Please advise
4214
Tom
MattBerlin24
New
 Contributor
asked inRoaming & International.
No data in Berlin
My data roaming is on but upon landing in Berlin I cannot pick up any G. I was in Lanzarote and France recently with no such issues. Any help appreciated 🙏🏼
734
Tom
D
Community Member
asked inRoaming & International.
roaming charges
i keep fetting texts about roaming charges while i am abroad...i do not use mobile data,i have a local sim...how do i contact a human about this,as i am out the country for at least 6 months
1352
Tom
Caroline Schreiber
New
 Contributor
asked inRoaming & International.
Roaming allowance - how do I see what's left
HI ID hive, I went to Italy less than a month ago and I’m now in Belgium and can’t seem to have any roaming allowance left (as my bill cap is £0 and I can’t use my phone out and about without wifi). I’m convinced I haven’t used my total allowance of 30GB in Italy but I can’t see where I can view how much I used in Italy (as the bill. hasn’t come out yet). Before I buy an add on I want to make sure I’m not missing something. Does anyone know where I can view how much I used / if I used the full 30GB in Italy? Thanks
2822
Tom
D
New
 Contributor
asked inRoaming & International.
About Roaming Information
Will I be able to use my data if I go to France and Belgium in a few days? Will there be any charges for this?
691
Tom
Hannah Williamson
New
 Contributor
asked inRoaming & International.
using data in a country not on my plan
Hi I am going away to Guatemala for just over 3 weeks soon and I was wondering is it possible to use my data there and pay extra since it is not on the list of countries included for free roaming in my plan. thanks
1523
Kash
SALTERSGIRL
Community Member
asked inRoaming & International.
Cruise to Norway
Can I use my phone data whilst at sea. Going from Southampton to Norway?
4692
Tyler
Philip Gittins
Community Member
asked inRoaming & International.
Roaming
Hi. Are there any add on's I can add to use my phone in Thailand??
992
Kash
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