I am going to Mauritius.Can I use my minutes and data?or how much the cost?

HiThis is Mr Tonolete, im a Sim only contract with ID mobile. I'm currently in the Philippines and would like to receive text from the UK for my OTP for online banking.Do i need to activate international roaming and if yes how do i do it on my Samsung Galaxy A71 phone please? Thank you.

Hi all, I travel to turkey next week and was wondering what the charges are for using my mobile there? And do I have to activate roaming on my id mobile app?thanksconnor

I bought a roaming pack to Morocco before leaving UK. I received a text saying it’s activated, and my ID Mobile account shows the pack as active. I turned on data roaming in my iPhone settings and also in the ID app. when I arrived in Marrakech, I switched on the phone and soon received a text warning me that I’m connecting to the Morocco network and that I will be charged unless I’ve bought a roaming pack. However I don’t get any connection on phone, sms or data networks. I’ve tried all the suggestions including iPhone network reset. Nothing works. I can connect via WiFi and that’s what I’m using now to write this. Help please !

Hi there I'm on holiday in North Macedonia I have data roaming and I can call from North Macedonia but I can't receive callsSo how can I solve the problem Sincerely 

I purchased 10 day roam beyond add on but having arrived in Florida have no connection. Service provider shows t mobile and all roaming functions on, but no connection. How do I get a refund 

Good day. I’m off to South Africa and have seen there is a roam beyond add on which can be purchased. You get 20gb for 10days. So if I want to make phone calls will I need to do it via WhatsApp? If I do make a normal call will I be charged international rate? And lastly if I don’t want to be charged anything over the roam beyond add on what settings should I set my phone too to only use data! Regards

Can I roam on I D mobile in Egypt and Nigeria?

Hi,I’ve been working in a roaming destination for the past couple of months, and I am due to be working here for a little while longer before returning to the UK.I understand that under the terms of the fair use policy, I’ll fall under ‘permanent roaming’ and incur charges. This is absolutely fine - I was just wondering if I need to notify the network of this or will it be detected automatically? thanks 

My iPhone 12 Roaming data toggle is switched on, but I still cannot make calls or use data in Saint Lucia while on holiday 

Hello ive purchased roam beyond for 10 days and the service is not working ive been through all troubleshooting steps and still not working

I'm currently in Italy and checked what data I have left out of my 30gb allowance.  I think that the way it's shown is confusing. What does "39.1/30gb" mean ?? I know that unused data is rolled over, but I know I can still only use 30gb here. I'm sure there must be a better way of showing this ID ! 

I'm trying to call numbers in the Netherlands and keep getting this message. I have unlimited call minutes and well within data limit. What is the problem?

I purchased the Australia roaming add on and have confirmation in the app I have that I now have that but I have no network connection. Roaming is enabled on my phone and in the app.

I am trying to make an international call. My bill cap is active, my settings have all be configured correctly but when I try to call I keep getting texts from ID telling me there are extra charges, and all the calls keep going to voice mail. please help.

I’m travelling to Turkey and looking at the Id mobile website looking at purchasing a ‘roam beyond’ add on  (https://www.idmobile.co.uk/help-and-advice/add-ons#content-roam) to use my phone whilst there. However these only cover data and there is no information concerning buying add ons to cover calls or texts. I would expect an add on to be able to be purchased to enable me to use my phone as if at home and the lack of clarity is unhelpful, as the only information on call and text in Turkey is; https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges and surely Id cannot seriously expect you to pay these charges? Where is the option to be able to by an add on that covers calls, texts and

I’m in Austria, and my phone is showing that I’m connected to 4G or even 5G but nothing will load. I was using my data fine earlier in the trip, also in Austria without issue but now it’s just not working. I’ve checked settings and I’m still well within my 30gb fair trade. Austria is a roam free destination - it’s been an issue for almost a week now.

I have just arrived in NYC and my network does not work at all. I cannot send texts or call or use data. I have roaming set to on and have a £20 spending cap. It says I have good 5G or 4G signal pretty much anywhere but nothing works. I have tried selecting a network manually and resetting network settings - neither of these work. Please advise ASAP. 

Why cannot us my data in India I keep getting the following message  

I  bought roaming for switzerland. I . As a vulnerability customer myself, and  with a child with cancer, I can't get hold of my medical team in the UK, not could they get hold of me!! ID has locked my phone for in, and outgoing texts and calls. It has taken 3 days on a live chat to be told it a GLITCH. A mistake on IDs side.  ID has made a mistake. Switzerland roaming doesn't work, even when paying extra. . They "kindly" reimbursed the roaming charge they falsely took from me. For medical reasons. I have to go to Switzerlandfor a few times a year.   I can't use a mobile service that doesn't allow me to purchase roaming. IDs answer to that? " buy a local sim". I need my phone number! IDs answer? Fixed my spending cap to £50, making it impossible for me to put it higher, afraid i will have to make calls which i cant pay. . I have been a mobile customer for dozens of years with Three and EE. Never ever had such terrible service. They will not allow me to cancel my contract despite not

Does it cost me to send an imessage to a uk number from overseas (Sri Lanka)? I also have a uk number. And would it cost them to send an iMessage to me? does it matter if WiFi is used or cellular data?

My husband and I both lived in the UK and purchased roaming contracts specifically to use whilst in Zimbabwe so as not to miss out on work opportunities. Unfortunately we cannot get the roaming to work at all. We have activated roaming on both our mobiles as well as in the app, but nothing. any help would be much appreciated as our businesses rely on this.