When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Here’s everything you need to know about refunds at iD Mobile: I’ve returned an order. How long does it take to get a refund? Once we receive your return, you’ll receive a refund within 7 working days. Don’t forget, you’ll have to pay for any line rental, usage, and additional purchases, such as add-ons, accrued up to the point of disconnection. How do I get a refund after I've disconnected? If your Direct Debit is still active, we'll automatically refund you any credit that might be left on your account after you’ve disconnected. We’ll email you to let you know once the refund has been issued, and you should receive it within 7 working days from then. If you don’t have an active Direct Debit and think you’re due a refund, speak to us on Live Chat and one of our helpful advisors will look into it for you. Please note: Your refund can take between 28 and 32 days to process.

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve switched to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: I’m using an i

Add-ons are a handy way to top up your data or minutes and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a UK Add-on? Running low on data or minutes? It happens! Whether it’s a new Netflix series on your commute or endless phone calls, your monthly allowance can sometimes fall short. If you think you’ll run out of minutes or data before your allowances refresh, buying an Add-on works out cheaper than racking up out-of-plan charges. For example, a 7-day Add-on of 100MB data is just £1.00. But if you use an extra 100MB of data outside your plan without an Add-on, you’ll be charged £10.24. Add-ons kick in once your allowance runs out. A data Add-on starts after your monthly data (and Data Rollover) is used, and a calls Add-on activates when your minutes run out. Choose one that lasts 7 days, 1 month, or 12 months. Make sure you buy the Add-on when your allowance is close to running out. A 7-day data Add-on will expire exactly seven days a

Last year my wife and I bought a pixel 8 and contract each from iD mobile. We are both experiencing very poor performance using when trying to make or receive calls using the iD mobile sim. By far the worse is receiving calls. Quite often the phone itself rings, but when we answer the call there is just silence the other end. On a number of occasions we have waited for important phone calls and when we answered the call couldn’t speak to the person on the other end. We thought maybe it was the ‘wifi calling’ option that was the problem, but disabling that has not helped. When trying to make calls, we have noticed a huge lag in entering the phone number and the call being connected. I’m talking 10s or more. Then when the call does connect the person on the other end can often not make out what we are saying as the call quality is so poor. We now have a 2nd sim in our phones with another provider as it is the only way we can reliably make and receive calls with a decent quality of servic

After attempting to download the new ID Mobile app several times without success, I finally managed to reinstall the latest version yesterday. This followed on from last Thursday where I received a message telling me that I had reached my limit for data usage on my plan. I have not changed plans - I currently pay £7 for my plan which includes 8GB of data. At the time of my last bill I had rolled over approximately 3GB of data, which has somehow been used since the middle of May. I have not used data any more than normal - I always have data left and yet somehow in a couple of weeks I have used 100% of my data. I did try to contact ID using the live chat facility however I was cut off. I am now left having to wait until the 16th of May until I get my next data allowance. Yet all this seems to have occurred uopn accessing my account using the new ID app. Please can someone help me. I am at the point of considering leaving ID mobile for the first time in three years.

Hi. Just arrived in Spain with my wife. My phone connected to data roaming no problem. My wife's phone (also ID)will not connect. A message from id says that her phone left network in UK with data roaming turned off. It was in fact turned on. Tried turning roaming on and off but does not help. Any suggestions please🙂

Hi. I bought a phone from three and I wanted to change it to the phone number I have from the ID but I still have a year left on the contract so I wanted to give it to my daughter and change it to her phone number is that possible

I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her. Delivery Attempt 1 – Saturday 31st May We received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys. Delivery Attempt 2 – Wednesday 4th June The driver arrived without prior notice—no email, no PIN, no tracking update. Again,

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb. I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks. My phone reports only using 13.8gb data roaming. My billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it. I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

Hi all! I just joined iD Mobile with a brand new Samsung A34 5G 256GB/8GB phone on their unlimited everything package; it was an amazing deal, and so far, I am very impressed with both the mobile and iD support. I have started this conversation because, having trawled the Internet, the most relevant question/answer I found was on this very forum about a year ago; however, the 'solution' was a workaround as opposed to a proper fix, and, as an engineer, I like to find the best possible solution to a problem. WiFi calling, together with a solid WiFi signal linking you to a high bandwidth Internet connection, should be the most brilliant solution to a poor cellular signal at home or work, but unless you can keep it locked on when needed, chocolate teapots and fireguards come to mind 😉. For those not familiar, by default, when you activate WiFi calling, it is in 'prefer cellular' as opposed to 'prefer WiFi' mode. What does that mean? Well, prefer cellular means that if there is even the ti

I've had my mobile for over a year now and can only use it for WhatsApp when connected to WiFi. If I make a call it cuts out within a minute or two. I've tried multiple times to get help to no avail. Even to ring my GP they cant hear me and I have to get my husband to ring back on my behalf. My phone bill shows I make zero phone calls and approx 98% of my data is rolled over every month cos I can't get internet to use it. Every time I get in touch with ID mobile they try to ask for more evidence etc but surely my bills showing zero use of internet and calls should be enough. I'm at the point of getting a second contract with Vodafone but can't afford it and shouldn't have to. Please help

Subject: Paid My Balance – Still No Service & Conflicting Emails I’m posting here out of frustration with how this company handles billing and support. I missed a payment recently because I changed banks and my direct debit didn’t transfer correctly – fair enough, that was my error. As soon as I received the ban notice, I paid the full balance immediately. That was over 24 hours ago, and yet I still don’t have access to the service. To make things worse, I’ve just received another email saying I still owe the money – even though the payment has definitely come out of my bank account. Frankly, I’m starting to question how professional this company actually is. You take people’s money but don’t restore the service or even update your system properly. There’s zero communication unless it’s automated messages demanding payment. If anyone from the team sees this, please get this sorted. I’ve paid. I’ve waited. And I’m not going to just sit quietly while you mess people around.

I was offered and agreed to an upgrade . Asked for Google 9A , was sent a Google 7A in a 9A box , I have returned the 7A , but now ID refuse to either process the return , or send the proper phone , major dispute now in place, I now have no phone , but ID insist that I continue to pay new contract ,

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Contact from ID saying DD failed and asking for payment. I paid by card straight away. Then double checked DD details were correct. Two days later ID accused bank via DD and took payment again. How do I contact them to get credit or will they put account into credit? Account is not currently showing as in credit.

My second trip to India where I have bought a Roam Beyond add on.The first time (last year) the roaming did not work and I spent all week with someone supporting me through these pages trying to get it to work without success I’ve just returned from a second trip - Spent £30 on a Roam Beyond roaming data add on. Guess what? It didn’t work I tried manually selecting different operators, checking phone settings, rebooting the phone… No joy. So my message to anyone else with ID is don’t even bother trying the Roam Beyond add on in India How can ID sell these add ons when they do not work. IT’S A SCAM I am in the process of raising a complaint.

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio

Having trouble making or receiving calls? We know that's frustrating, but don't worry! Here’s 5 steps to to help get you back on track: Please note: This article applies to standard network based phone calls. If you're experiencing issues with services like FaceTime, Messenger, or WhatsApp, we suggest visiting their support pages. Step 1 - Essential Checks. Before diving into troubleshooting, do these essential checks. They can often resolve common calling issues or identify what could be causing the problem: Confirm your phone is compatible with 4G and 4G (VoLTE) Calling and they are enabled. Three, iD Mobile’s network partner, has switched off their 3G network across the UK. This means your phone MUST support 4G and 4G (VoLTE) Calling (and these features MUST be switched ON) to make and receive calls. First, double check our list of approved handsets to ensure 4G and 4G (VoLTE) Calling is supported on your phone. If your phone is on our list of approved handsets: Follow the steps bel