Anyone know the logic behind a monthly contract being more expensive on an upgrade than a new customer? I’m ready to upgrade, but if I was a new customer I’d get exactly the same deal for £4 per month cheaper. Surely knowing they’re tying me in for another 2 years should be good enough to get the best deal. No number to call them on and I can’t even find an online chat option - I’m sure I’ve used online chat before with ID - is it hiding somewhere?

Hi, i’ve ordered an upgrade (from 30 day plan to 2 year) and the phone arrived yesterday. However, i have no idea what the procedure is now. There is no documentation on the website about this.Also, can i delay the activation of the new phone? It will be a christmas present so ideally i’d want to wait a few weeks if possible.

Hi, I recently upgraded my contract in store with curry's, I have all paper work related. But I am not sure when the contract change will happen. As I can see it's still showing as my current contract on the mobile app

Do you worry about answering your phone in the rain? Are you unsure about taking it to the pool or beach on holiday? Then this is the article for you. We’re going to give you some top tips on keeping your phone safe from liquids. But first things first, let’s see how waterproof your phone really is… How can I find out if my phone is waterproof? To find out how watertight your phone is, you need its IP rating. This information will be in its instruction manual somewhere. Or if you’ve ditched your instruction manual long ago, head over to GSM Arena and search for your phone. Its IP rating should be listed under the ‘Body’ section. So, what exactly is an IP rating? We hear you ask. Well, it’s basically a two-digit number that tells you how good your phone is at withstanding dust and water. The first digit refers to protection against solid particles including dust, and the second digit refers to moisture and water. If your phone has an IP67 or IP68 rating, it’s classified as being water a

I have been looking at the upgrade options and it seems that every available plan I look at is listed multiple times at different price points. Why is this? There are no differences at all in handset, allowances or contract term, but they all seem to have 2 or 3 listings that get progressively more expensive. What am I missing?

A silly question no doubt, but as the man said, the only silly question is the one you did not ask. My current ID mbile 24 month contract ends soon and I’d like to upgrade to a newer version of phone. When I do this do I receive the new phone first before having to send my original one back, as I am thinking of how I will transfer all my files, apps etc over to the new phone?

I have not received a response to my question regarding my upgrade. Can I cancel this upgrade and go direct to carphone warehouse?

So it's my upgrade day today and I wanted a s24 ultra but the upgrade deals they are showing me arnt what I'm willing to pay when I can see new customers getting a better deal. So my question is if I don't upgrade and finish my contract can I then do a new customer deal I've found and keep my current number?

Hi, I am interested in paying my contract early and keeping the same number but converting to Sim only, how do I do this? My phone isn’t working and I have had to purchase a new phone from elsewhere. Thanks in advance, Mark.

My payments for my phone will be complete next month and I am not planning on upgrading until later in the year. I plan to move to a SIM only plan. What do I need to do for this. Currently I am only offered phone upgrade plans that I do not want.

I am currently abroad and I have been wondering if I upgrade my current contract as I am eligible will that reset th3 30GB Data allowance or ic I switch to another plan would that also reset the data allowance. I would assume upgrading should reset the the allowance as its technically a new contract/plan.

Hello. I found a plan on mobile.co.uk for the Samsung a56, a £59 upfront payment and then £14.99 per month (25GB). This offer doesn't come up as a upgrade offer but i'd like it, is it not possible? Or do I need to leave ID and rejoin?

Hi, I have a few basic questions on a few different subjects if anyone could help please. Background is that I have an old Samsung Galaxy Prime phone that is about 6 years old. I’ve received a message from ID saying I’m using a 4G VolTE compatible phone but only making calls over 3G. I also have an Alcatel 1B phone which is about 3 years old, which I don’t use for anything currently. No sim card or plan for that, but it takes a nano-sim card. My old Samsung Galaxy Prime takes a Micro sim card, so I can’t put the sim card from the Samsung Galaxy phone into the Alcatel 1B phone. So I have the option of trying to amend the settings on my current phone to allow for 4G, requesting a new sim card for my newer phone or upgrading to a new sim only contract with my newer phone. ​​​​​​​​​​​​​​The instructions for enabling my Samsung Galaxy Prime were to go to Settings - Connections - Mobile Networks - 4G Calling and switch to “on”. However, the Galaxy Prime options were Settings - Connections -

If you’re coming to the end of your two-year smartphone cycle, you’ll be due an upgrade very soon. And you’ve got lots to look forward to, as tech in the smartphone world moves on very quickly. Let’s take a look at what we were doing in 2017, compared to now… Samsung Galaxy S8 v Samsung Galaxy A70 The S8 gave us our first glimpse of Samsung’s Infinity Display. The ultra-thin bezel design was described as futuristic at the time, and customers loved immersing themselves in the sharp and colourful 5.8-inch screen. But what may have seemed like a vision of the future in 2017 didn’t prepare us for the sheer beauty of 2019’s Galaxy phones. And we’re not even talking about the top-of-the-range S-series. Samsung’s mid-range A-series is packed with amazing screen tech too. The A70 is a stunning phone, especially when you consider the price. The 6.7-inch Infinity Display is much bigger than the S8’s, and it uses the same Super AMOLED screen tech famous for its deep blacks and rich colours. In sh

I can't make n receive calls now. It's nearly a month n all the days and time spend to rectify it was stressful. Tell me how to get out of this id contract n moved back to my previous network provider.

I can’t make calls!!

Hi. Just changed phone to a Samsung A40. My original ID mobile sim wouldnt work for calls (in or out) so after going through setting with chat operator I was sent a new sim. Still have same problem with new sim I tried the following: Lebara sim in the A40 and it works fine. New ID mobile sim in a S21 Ultra and it works fine. Another ID Mobil sim that currently works in an S24 Ultra, this works fine in the A40. So why is the new ID mobile sim not working in the A40? Please help before I pull any more hair out.

After a number of texts telling me my phone (samsung xcover 5, android 14, oneui 6, updated today!) would speak 4g volte if I enabled it in the settings, I had a go. There is no 4g listed under settings> connections> mobile network> network mode (https://deviceguides.vodafone.co.uk/samsung/galaxy-xcover-5-android-11-0/connectivity/select-network-mode/, matching idmobile’s instructions). The coverage checker says I should be golden - “ Yes – Excellent service “. What else can I try? My other phone’s a Nokia e5, so the SIM’s not gonna talk 4g in that… Thank you.

Old number switched to iD mobile. Able to receive and send texts but cannot make or receive calls. Any suggestions on how to sort?

My wife has a Samsung Galaxy S7. Under Network mode it says "2G/3G/4G (auto connect)" but our present supplier (Smarty) says that after 3G switch off "even though your device has VoLTE capability, it won't work on SMARTY and some other providers due to a technical issue related to the timing of our VoLTE launch.” Before switching to ID, I want to be sure that the same issue will not arise with ID when 3G is switched off. The ID website lists the Galaxy S7 as compatible with its SIM only deals but it’s not clear whether this might change after 3G switch off. The ID web site says: “If you have a 4G (VoLTE) Calling phone, but 4G is disabled within your phone settings, you’ll still be able to send texts and use your data, but you won’t be able to make calls.” but this still doesn’t resolve the issue. I’m pretty sure the phone will work on 4G (as it seems to at present) but how do I find out if the VoLTE capability will be available with ID? At present (with Smarty) there is no option to sw

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”. I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do. I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.

Both have a MotoG6, fully paid bills, etc. We’ve tried calling each other, calling friends with no luck. Can still send a receive texts. Tried switching phones on and off, checking the ID access point settings, switching on and off roaming, flights modes, wifi. Partner is awaiting a call back from the doctor, so not great. Any other ideas?

My samsung A10 is 4g volte calling compatile but my settings re only 2d or 3g. The instructios to set to 4g do not work as they only have 2g or 3g possible. Do i need a new sim card to reset for 4g use/

I recently changed my phone. All been fine until today... I cant make or receive calls. When someone calls me it rings their end but doesn't ring on my phone and if I try to call...nothing. Mobile data working fine and have full 4g signal.

So Please Help