Anyone know the logic behind a monthly contract being more expensive on an upgrade than a new customer? I’m ready to upgrade, but if I was a new customer I’d get exactly the same deal for £4 per month cheaper. Surely knowing they’re tying me in for another 2 years should be good enough to get the best deal. No number to call them on and I can’t even find an online chat option - I’m sure I’ve used online chat before with ID - is it hiding somewhere?

Hi, i’ve ordered an upgrade (from 30 day plan to 2 year) and the phone arrived yesterday. However, i have no idea what the procedure is now. There is no documentation on the website about this.Also, can i delay the activation of the new phone? It will be a christmas present so ideally i’d want to wait a few weeks if possible.

Hi, I recently upgraded my contract in store with curry's, I have all paper work related. But I am not sure when the contract change will happen. As I can see it's still showing as my current contract on the mobile app

A silly question no doubt, but as the man said, the only silly question is the one you did not ask. My current ID mbile 24 month contract ends soon and I’d like to upgrade to a newer version of phone. When I do this do I receive the new phone first before having to send my original one back, as I am thinking of how I will transfer all my files, apps etc over to the new phone?

I have not received a response to my question regarding my upgrade. Can I cancel this upgrade and go direct to carphone warehouse?

So it's my upgrade day today and I wanted a s24 ultra but the upgrade deals they are showing me arnt what I'm willing to pay when I can see new customers getting a better deal. So my question is if I don't upgrade and finish my contract can I then do a new customer deal I've found and keep my current number?

My payments for my phone will be complete next month and I am not planning on upgrading until later in the year. I plan to move to a SIM only plan. What do I need to do for this. Currently I am only offered phone upgrade plans that I do not want.

I am currently abroad and I have been wondering if I upgrade my current contract as I am eligible will that reset th3 30GB Data allowance or ic I switch to another plan would that also reset the data allowance. I would assume upgrading should reset the the allowance as its technically a new contract/plan.

Hello. I found a plan on mobile.co.uk for the Samsung a56, a £59 upfront payment and then £14.99 per month (25GB). This offer doesn't come up as a upgrade offer but i'd like it, is it not possible? Or do I need to leave ID and rejoin?

Hi, I have a few basic questions on a few different subjects if anyone could help please. Background is that I have an old Samsung Galaxy Prime phone that is about 6 years old. I’ve received a message from ID saying I’m using a 4G VolTE compatible phone but only making calls over 3G. I also have an Alcatel 1B phone which is about 3 years old, which I don’t use for anything currently. No sim card or plan for that, but it takes a nano-sim card. My old Samsung Galaxy Prime takes a Micro sim card, so I can’t put the sim card from the Samsung Galaxy phone into the Alcatel 1B phone. So I have the option of trying to amend the settings on my current phone to allow for 4G, requesting a new sim card for my newer phone or upgrading to a new sim only contract with my newer phone. ​​​​​​​​​​​​​​The instructions for enabling my Samsung Galaxy Prime were to go to Settings - Connections - Mobile Networks - 4G Calling and switch to “on”. However, the Galaxy Prime options were Settings - Connections -

I can't make n receive calls now. It's nearly a month n all the days and time spend to rectify it was stressful. Tell me how to get out of this id contract n moved back to my previous network provider.

I can’t make calls!!

Hi. Just changed phone to a Samsung A40. My original ID mobile sim wouldnt work for calls (in or out) so after going through setting with chat operator I was sent a new sim. Still have same problem with new sim I tried the following: Lebara sim in the A40 and it works fine. New ID mobile sim in a S21 Ultra and it works fine. Another ID Mobil sim that currently works in an S24 Ultra, this works fine in the A40. So why is the new ID mobile sim not working in the A40? Please help before I pull any more hair out.

After a number of texts telling me my phone (samsung xcover 5, android 14, oneui 6, updated today!) would speak 4g volte if I enabled it in the settings, I had a go. There is no 4g listed under settings> connections> mobile network> network mode (https://deviceguides.vodafone.co.uk/samsung/galaxy-xcover-5-android-11-0/connectivity/select-network-mode/, matching idmobile’s instructions). The coverage checker says I should be golden - “ Yes – Excellent service “. What else can I try? My other phone’s a Nokia e5, so the SIM’s not gonna talk 4g in that… Thank you.

Old number switched to iD mobile. Able to receive and send texts but cannot make or receive calls. Any suggestions on how to sort?

My wife has a Samsung Galaxy S7. Under Network mode it says "2G/3G/4G (auto connect)" but our present supplier (Smarty) says that after 3G switch off "even though your device has VoLTE capability, it won't work on SMARTY and some other providers due to a technical issue related to the timing of our VoLTE launch.” Before switching to ID, I want to be sure that the same issue will not arise with ID when 3G is switched off. The ID website lists the Galaxy S7 as compatible with its SIM only deals but it’s not clear whether this might change after 3G switch off. The ID web site says: “If you have a 4G (VoLTE) Calling phone, but 4G is disabled within your phone settings, you’ll still be able to send texts and use your data, but you won’t be able to make calls.” but this still doesn’t resolve the issue. I’m pretty sure the phone will work on 4G (as it seems to at present) but how do I find out if the VoLTE capability will be available with ID? At present (with Smarty) there is no option to sw

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”. I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do. I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.

Both have a MotoG6, fully paid bills, etc. We’ve tried calling each other, calling friends with no luck. Can still send a receive texts. Tried switching phones on and off, checking the ID access point settings, switching on and off roaming, flights modes, wifi. Partner is awaiting a call back from the doctor, so not great. Any other ideas?

My samsung A10 is 4g volte calling compatile but my settings re only 2d or 3g. The instructios to set to 4g do not work as they only have 2g or 3g possible. Do i need a new sim card to reset for 4g use/

I recently changed my phone. All been fine until today... I cant make or receive calls. When someone calls me it rings their end but doesn't ring on my phone and if I try to call...nothing. Mobile data working fine and have full 4g signal.

So Please Help

Hi I have spent a week since my number was ported over to this new phone unable to receive calls texts. Initially i was unable to make calls but this randomly was fixed on Tuesday but if you ring this phone number it says invalid number. I’ve spent many hours on the live chat and various agents have suggested various settings changes but to no avail. It is supposedly with the tech team with whom i requested a call from at the beginning of the week but it never happened. I’ve tried new sim cards and even been into Currys but no luck. Has this happened to anyone else and could anyone suggest any fixes? - I suspect its a porting issue but who knows??

4 days after 3G switch off & still cannot make or receive calls. In-store tech guys checked my phone & did everything possible as per troubleshooting advice, but network is still causing me problems

I have an old I phone 8 and would like to swap my ID sim card into a samsung android phone. I tried swapping it but cannot receive or send calls even though it says network recognised.

When you change your plan or upgrade, your bill might look a little different. Here’s why: How is my bill calculated after I change plan or upgrade? As with most networks, we bill your monthly line rental in advance. If you change your plan or upgrade, you’ll have paid for a whole month on your old plan, but only used it for part of the month. The cost for both your old and new plan is calculated on a pro-rata basis (so you’ll only pay for the days you used each plan). You’ll keep the total allowances (like data, minutes, and texts) from your old plan and also get the pro-rated allowances from your new plan starting immediately. Example. Please note: This is an example bill, your bill may look different. Let’s say your billing month runs from the 18th of October and ends on the 17th of November. On the 31st October, you decide to change your plan or upgrade. We’ll bill you for the number of days on your current plan (18th October to 31st October). We’ll credit you for the number of unu