Looking to change your plan? Here’s everything you need to know: What’s the difference between a Plan Change and an Upgrade? A plan change lets you choose a different monthly cost and set of allowances, without changing your phone. Whereas with an upgrade, you can change your plan and get a brand-new phone. Check out the article below for information about Upgrades: Can I change my plan? You can change plans after 30 days. However, if you’re a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost – and if it doesn’t work out for you, you can change back to your original plan (as long as it is still available). You’ll also have to meet all of the usual eligibility criteria, such as: You’ve been with us for more than 30 days. You haven’t changed plans within the last 31 days. You have an active direct debit with us. You do

Great news! We’ve improved our ‘Refer a Friend’ scheme. It’s now on an all-new webpage, and most importantly the rewards are even better - we’re dishing out cashback instead of gift cards – kerching! Here’s all you need to know about our ‘Refer a Friend’ revamp. Have you referred a friend before 23rd April 2024? If you referred a friend before 23rd April 2024, you might still be waiting for your reward as they can take up to 90 days to process. If you’d like to check the status of an outstanding reward, simply visit the old Refer a Friend webpage , and log in for more information. Our all-new webpage. Our new Refer a Friend webpage is now up and running, so feel free to check it out. We’ve made the dashboard much more intuitive and user-friendly, and it’s now really quick and easy to manage your rewards. You can see an overview of your referrals, their status, and the rewards you’ve earned all on one page. How the Refer a Friend scheme works. Referring a friend and getting rewarded is

Here you’ll find out how to change your login email for the iD Mobile app. Not registered yet? Check out this Community article to get started. Please note: Updating your login email will not update the email associated with your plan. If you’d like to update this, check out this Community article for more helpful information: How to change your login email in the iD Mobile app. To change your login email in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the green pencil for the plan you’d like to edit. Tap on ‘Edit login details’. Tap on the green pencil in the ‘Login email’ section. Enter the email address you'd like to use for the iD Mobile app. Tap ‘Save changes’. Tap ‘Log out’.

Contents: How do I change my Direct Debit date? What happens when I change my Direct Debit date? I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do?​​​​​​ You may want to change your Direct Debit date to a more convenient day of the month, such as the 1st. Here’s everything you need to know: How do I change my Direct Debit date? You can change your Direct Debit date for free, once every 6 months. To change your Direct Debit date in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Bills’. Tap ‘Payments’. Tap ‘Change payment date’. Read the information on-screen. Tap ‘I confirm that I have read and understood the above’. Then tap ‘Next’. Select a new Payment date. Then tap ‘Save’. If you’re happy with the new payment date, t​​​​​ap ‘Yes, change it’. Tap ‘Done’. Please note: If you’ve already been billed for the month and have a Direct Debit payment pending, it’ll still be taken on the original due date.

Contents: How do I set up a Direct Debit? How do I change my Direct Debit details? I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do?​​​​​​ You can set up or change your Direct Debit details at any time. Here’s everything you need to know: Please note: Your Direct Debit payment will be taken from your account on or around 14 days after your bill is issued. How do I set up a Direct Debit? To set up a Direct Debit in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Bills’. Tap ‘Payments’. Tap ‘Set up a Direct Debit’. Enter your Direct Debit details. Then tap ‘Save’. Tap ‘Done’. Please note: Direct Debit instructions can take up to 10 working days to process. If you have a payment due within this period, we recommend making a manual payment first to avoid any disruption to your service. How do I change my Direct Debit details? To change your Direct Debit details in the iD Mobile app or on my.idmobile.co

When you change your plan or upgrade, your bill might look a little different. Here’s why: How is my bill calculated after I change plan or upgrade? As with most networks, we bill your monthly line rental in advance. If you change your plan or upgrade, you’ll have paid for a whole month on your old plan, but only used it for part of the month. The cost for both your old and new plan is calculated on a pro-rata basis (so you’ll only pay for the days you used each plan). You’ll keep the total allowances (like data, minutes, and texts) from your old plan and also get the pro-rated allowances from your new plan starting immediately. Example. Please note: This is an example bill, your bill may look different. Let’s say your billing month runs from the 18th of October and ends on the 17th of November. On the 31st October, you decide to change your plan or upgrade. We’ll bill you for the number of days on your current plan (18th October to 31st October). We’ll credit you for the number of unu

Contents: I ordered a Phone or Accessory. I ordered a SIM or eSIM. In some rare cases, we are able to cancel or change an order before it arrives. Here’s everything you need to know: I ordered a Phone or Accessory. If you haven’t received a ‘Your iD Mobile Order Update’ email yet, you may still be able to cancel or change your order. Once the email is sent, your order has been picked, and no changes can be made. Don’t worry if this happens! You can simply return the phone or accessory once it arrives. Check out the Community article below for more helpful information: I ordered a SIM or eSIM. Unfortunately, once a SIM or eSIM order has been placed, we’re unable to cancel it. You’ll need to wait for your SIM to arrive in the post, or for your eSIM to be sent to your email, and then initiate a return. Check out the Community article below for more helpful information:

It’s always exciting when a new iPhone range drops—but what’s changed since the last time around? Whether you’re into photography, gaming, or just want a phone that feels fast, there’s a lot to explore in Apple’s latest line-up. Let’s take a look at how the 2025 models stack up against their predecessors—and what’s new across the board: iPhone 16 Pro & 16 Pro Max. If you’re upgrading from the 14 Pro or Pro Max, the iPhone 16 Pro and Pro Max might look familiar—but under the hood, it’s a whole new game. Both models now run on the blazing-fast A18 Pro chip, bringing serious speed and on-device smarts. Compared to the A16 in the iPhone 14 Pro, this new chip crushes demanding apps, handles iOS 18’s Apple Intelligence features with ease, and feels incredibly responsive across the board—whether you’re editing ProRAW images, juggling multiple apps, or just binge-scrolling. On the camera front, things level up again. While the 14 Pro introduced the 48MP sensor, the 16 Pro takes it further with

International Women’s Day is coming up soon. And to celebrate the occasion on the 8th of March, we’ve made a list of ten of the most influential women who have helped shape the world of technology. The ground-breaking research and work carried out by these tech trailblazers led to the creation of everything from the internet and Wi-Fi to smart security systems. Even space travel wouldn’t have been possible if not for some of the names on our list! Computer programming: Ada Lovelace If you can believe it, the very first computer programmer was born in 1815. And her name was Ada Lovelace — the daughter of renowned poet Lord Byron. Lovelace was a remarkable mathematician who worked on Charles Babbage’s Analytical Engine (considered the world’s first computer) and created what’s believed to be the first ever algorithm — ‘Note G’. To commemorate her contributions and the achievements of women in STEM (science, technology, engineering, or math) careers, Ada Lovelace Day is celebrated on ever

Android fans, rejoice! The latest releases aren’t just about small upgrades — they’re packed with smarter software, more powerful processors, brighter displays, and seriously improved cameras. But how different are they really from their 2023 equivalents? Let’s take a look at how far we’ve come in just a couple of years, and what’s new across the most popular Android phones right now: Samsung S25, S25 Plus, S25 Ultra. Samsung’s latest flagship line brings meaningful hardware upgrades across the board. Displays remain bright and bold, now featuring even better colour accuracy and peak brightness, making outdoor use and HDR video more stunning than ever. The Galaxy S25 and S25 Plus feature sharp AMOLED panels with smoother, adaptive 120Hz refresh rates for seamless scrolling and gameplay. Under the hood, the Snapdragon 8 Gen 2 has been replaced by the new Snapdragon 8 Elite processor. This means faster app launches, slicker multitasking, and improved power efficiency—all while handling A

Every year brings a new iPhone line-up, with cool new features and innovations to make your mobile life better. Whether it’s ground-breaking camera tech, ever-smarter AI or an updated operating system, the latest iPhones can do things that weren’t possible a few years ago. So, let’s see how the latest Apple iPhone line-up compares with the previous generations. iPhone 14 iPhone 14 shares the same design (and 6.1-inch screen size) with the iPhone 13, so there’s no major difference with the look and feel. If it ain’t broke, why fix it? Our favourite new feature on the iPhone is a potential life-saver called crash detection. This can actually detect if you’re in a car crash, and sound an alarm on your iPhone. If you don’t answer the alarm in 10 seconds, your iPhone will then automatically contact the emergency services. Very clever stuff. The main camera on the iPhone 14 has a faster aperture and larger sensor than the iPhone 13, so photos are now better than ever – incredibly sharp and p

The 8th of March is known globally as International Woman’s Day, and to celebrate the occasion this year, we’re giving you an overview of just a few women that have had a significant impact to the world of tech, and as a result our daily lives. Did you know that the very first computer programmer was a woman? And without the work of some brilliant women, it’s unlikely that we’d have everything from Wi-Fi to men on the moon. So, to celebrate International Women’s Day and to give an overdue shout out to overlooked genius, here are 6 women who have totally changed tech. Telecommunications: Dr Shirley Jackson Not only was Jackson the first black woman to ever earn a PhD from the Massachusetts Institute of Technology (MIT), but her research into theoretical physics has led to some of the key things our modern world couldn’t function without. Whether it’s touch tone telephone, solar cells or fibre optic cables, Dr Jackson’s impact on the world of tech is hard to overstate. WiFi: Hedy Lamarr

Android: What’s new? Coming to the end of your phone contract and ready for something new? You’re in the right place. Since the last time you treated yourself to a new device, smartphones have got better…a lot better. These days, you can find a great smartphone to suit any budget. Here are a few of our favourites, and how they shape up against the smartphones of yesteryear. Samsung Galaxy A51 One of the biggest visual improvements to smartphones over the past few years has been the chiselling of notches and bezels to fit larger screens. The Samsung Galaxy A51 may only be a fraction taller than 2018’s J6, but at 6.5-inches, the screen is almost a full inch bigger. But the display’s features don’t stop there. The screen itself is a Super AMOLED with precise colour accuracy and fantastic brightness even when you’re using it in sunlight. Backed by a better-than-Full HD resolution, it really brings the best out of all your pocket-sized content. And that pinhole front camera not only means y

Android: What’s new? Coming to the end of your phone contract and ready for something new? You’re in the right place. Since the last time you treated yourself to a new device, smartphones have got better… a lot better. These days, you can find a great smartphone to suit any budget. Here are a few of our favourites, and how they shape up against the smartphones of yesteryear. Samsung Galaxy A53 5G One of the biggest developments to reshape the smartphone world recently is the introduction of speedy 5G. While it was an exclusive feature for the most premium phones only two years ago, we’re starting to see it introduced in mid-range handsets like the Samsung Galaxy A53 5G. And it’s a hugely welcome addition. That’s not the only thing that’s new, though. If you’re moving on from the Samsung Galaxy A51, you’ll notice plenty more technological leaps. Like the display, for instance. They both have a 6.5-inch screen, but this time around, Samsung have doubled the refresh rate to a flagship-sta

Every year brings a new iPhone line-up and with them, new innovations that make the experience that much better. Whether it’s ground-breaking camera tech like Cinematic Mode, ever-smarter AI or an all-new iOS operating system, the latest iPhones can do things that simply weren’t possible even just a few years ago. So, how does Apple’s iPhone line-up compare to previous generations? iPhone SE3 (2022) vs iPhone SE2 (2020) Great iPhone features, with a much smaller price tag – the entry-level iPhone SE is well loved for good reason. But how does the newest 2022 version compare to the 2020 SE2? Both the 2nd and 3rd generation iPhone SEs have the same look and feel – they’re both a bit bigger than the original SE, but still very compact by today’s phone standards. The main difference in the newer 3rd gen is the durable ceramic shield glass and aluminium frame. Spec-wise, you’re going from an A13 chip, to the A15, which means way more power. The SE3 also has up to two hours more battery, and

Android: What’s new? Coming to the end of your phone contract and ready for something new? You’re in the right place. Since the last time you treated yourself to a new device, smartphones have got better…a lot better. These days, you can find a great smartphone to suit any budget. Here are a few of our favourites, and how they shape up against the smartphones of yesteryear. Samsung Galaxy A52s 5G One of the biggest developments to reshape the smartphone world recently is the introduction of speedy 5G. While it was an exclusive feature for the most premium phones only two years ago, we’re starting to see it introduced in mid-range handsets like the Samsung Galaxy A52s 5G. And it’s a hugely welcome addition. That’s not the only thing that’s new, though. If you’re moving on from the A52s 5G’s predecessor, the Samsung Galaxy A51, you’ll notice plenty more technological leaps. Like the display, for instance. They both have a 6.5-inch Super AMOLED screen, but this time around, Samsung have d

You can change your phone number on your existing contract for an admin fee of £25. Simply contact our Live Chat team to get your number changed. Please note: If you need to change your number because you’re suffering from harassment, we can change your number free of charge. All we require is a crime reference number, which you’ll get when you report the harassment to the police. Looking to switch your number to iD Mobile? If you want to keep or change your number when switching to iD Mobile, you’ll need a PAC or STAC from your previous network. Watch our quick video guide to get started, or check out the Community article below for more helpful information:

The quickest way to change your plan is through our iD Mobile app or through My Account online by following the steps in this article. Want to find out more about what a Plan Change is? Check out the article below: How do I change my plan? You can change plans after 30 days. However, if you’re a Pay Monthly customer, you cannot change to a plan that is cheaper than your original plan, as you still have to pay off the remaining balance for your phone. You can swap to a plan that includes more data at a higher cost – and if it doesn’t work out for you, you can change back to your original plan (as long as it is still available). You’ll also have to meet all of the usual eligibility criteria, such as: You’ve been with us for more than 30 days. You haven’t changed plans within the last 31 days. You have an active direct debit with us. You don’t have a disconnection request pending. If you meet those requirements, you can change to a new plan. To change your plan in the iD Mobile app or My

Bill Capping is a money-saving feature on all iD Mobile plans. It lets you limit your monthly spend to an amount that works for you. Simply set your Bill Cap in the iD Mobile app to limit additional charges, and we won't charge you more than the amount you set as your Bill Cap: How do I set or change my Bill Cap? To set or change your Bill Cap in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Bills’. Scroll down. Tap ‘Manage bill cap’. Drag the slider or input a Bill Cap amount in the £ field. Tap ‘Save’ to update your Bill Cap. I can’t access the iD Mobile app or my.idmobile.co.uk,​​​​​​. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk , simply contact us to set or change your Bill Cap.

iPhone: What’s new? Every year brings a new iPhone and with it, new innovations that make the experience that much better. Whether it’s ground-breaking smartphone camera tech, ever-smarter AI or an all-new, intuitive iOS operating system, the latest iPhones can do things that simply weren’t possible even just a few years ago. So, how does iD Mobile’s current iPhone line up compare to previous generations? iPhone SE The 2020 iPhone SE is a more entry level offering from Apple among the current range, but nonetheless a great way to get the best of the iPhone experience. At 4.7-inches in size, it’s by no means a big-screen phone, but that does mean it’s super-comfy whether you’re using it single handed or storing it in your jacket pocket. The HD Retina display makes for sharp, detailed entertainment too. The difference between the SE and the iPhone 6, for example, is night and day. It’ll offer 5 hours longer battery life and has a higher 12MP camera that captures 4K 60 fps footage. But th

Ready to treat yourself to a brand-new iPhone? Take a look at everything that’s improved since you last upgraded. Can you believe it’s been 13 years since the first iPhone was released? The sleek design and easy to use operating system have always meant that the Apple iPhone has been top of the class in the smartphone world. However, the fact that iPhone is still such a popular device is due to the constant developments Apple have made to it throughout the years. With every new handset, the overall experience gets better – like Apple have listened to iPhone users and made subtle tweaks to the functional stuff, as well as bold design improvements. Even in the past two years, smartphones have come on leaps and bounds, with many users owning a device that’s more powerful than their laptop. Here’s everything that’s changed about the iPhone in two years: iPhone 7 vs iPhone 8 Plus When the iPhone 7 was first released, it was quite a step up from the previous edition. It had a processor twice

Looking for a new Android phone but not sure whether to go for the latest handset or an older model? Here, we’ll show you the key differences so you can make the right choice. Android phones are getting more powerful than ever before. Gone are the days of waiting till you’re within reach of a laptop to get the bulk of your work done. Now, many people own phones that are even better at handling multiple tasks than their PC. So, is it worth getting a brand-new cutting-edge smartphone, or choosing a solid handset that was released only a couple of years ago? Read on to find out more. Samsung Galaxy Note 9 vs Samsung S20 Samsung Galaxy Note 9 The Samsung Galaxy Note 9 was made for effortless productivity on the go when it was released in late 2018. Boasting a large 6.4-inch Quad HD+ Super AMOLED screen, it still delivers crystal clear detail and vibrant colours that rival any phone today. It also has an octa-core processor and 6 GB RAM. So, it’ll run at full speed no matter how many apps a

Contents: How to reset your password in the iD Mobile app. How to change your password in the iD Mobile app. Here you’ll find out how to change or reset your password in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to reset your password in the iD Mobile app. To reset your password for the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap 'Get started'. Enter the email address you used to register for the iD Mobile app. Tap 'Next'. Tap ‘Forgot password’. Re-enter the email address you used when registering. Tap ‘Reset password’. You'll receive an email with a 6-digit code. Enter the 6-digit code into the iD Mobile app. Create a new password. It must meet the requirements on the screen. Tap ‘Done’. Success – your password has been changed. Tap ‘Login’. How to change your password in the iD Mobile app. To change your password for the iD Mobile app or on my.idmobile.co.uk , you can: O

If you’re coming to the end of your two-year smartphone cycle, you’ll be due an upgrade very soon. And you’ve got lots to look forward to, as tech in the smartphone world moves on very quickly. Let’s take a look at what we were doing in 2017, compared to now… Samsung Galaxy S8 v Samsung Galaxy A70 The S8 gave us our first glimpse of Samsung’s Infinity Display. The ultra-thin bezel design was described as futuristic at the time, and customers loved immersing themselves in the sharp and colourful 5.8-inch screen. But what may have seemed like a vision of the future in 2017 didn’t prepare us for the sheer beauty of 2019’s Galaxy phones. And we’re not even talking about the top-of-the-range S-series. Samsung’s mid-range A-series is packed with amazing screen tech too. The A70 is a stunning phone, especially when you consider the price. The 6.7-inch Infinity Display is much bigger than the S8’s, and it uses the same Super AMOLED screen tech famous for its deep blacks and rich colours. In sh

Facebook is planning on integrating its three big messaging services; Instagram, WhatsApp and Messenger. Want to know why this is such a big deal for how we communicate? Read on for all the facts. Don’t panic – your three favourite apps aren’t about to be merged into one. You’ll still be able to enjoy Facebooking, Instagramming and WhatsApping to your heart’s content. The plan is simply to allow easier messaging between them. So for example, if you’re using WhatsApp, you can fire off a message to a Facebook friend, even if they’re not on WhatsApp themselves. Facebook said: "We want to build the best messaging experiences we can, and people want messaging to be fast, simple, reliable and private." Sounds simple, right? But when you think about it, there could be a lot of change behind the scenes. For example… Better security for Messenger and Instagram WhatsApp is an incredibly secure messaging platform, because it uses end-to-end encryption to make sure that just you and the person you