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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,567 Topics
  • 6,058 Replies
1567 Topics
R
Civilian
Ruth watsonCivilian
posted in Your Phone & SIM.
upgrade

I’m due a upgrade on my phone but I only wanna do sim only but want too keep my number how do I do that 

1
Kash
iD Mobile Employee
9 months ago
D
Newbie
deekDFCNewbie
posted in Your Phone & SIM.
voicemail prompts

I have 3 voicemails but there are no prompts to delete or move to next and can currently only listen to the first voicemail.How do I delete a voicemail or listen to the other messages?thanks 

3
Kash
iD Mobile Employee
9 months ago
G
Newbie
gaur-avNewbie
asked in Your Phone & SIM.
Not receiving automated messages or OTP

Hi,I have been with ID for quite some time now. Everything was fine but from last couple of weeks I am not getting any SMS/OTP from automated services. Although I am receiving normal text messages from friends and family. Any suggestions 

6
Kash
iD Mobile Employee
9 months ago
Hannahhutchinson01
Civilian
Hannahhutchinson01Civilian
asked in Your Phone & SIM.
SIM & imessage

I have recently swapped over to ID mobile. my number has been fine with iMessage and FaceTime, however, today it has completely stopped and says it needs activating. I havefollowed the steps I have been told but have been unsuccessful. 

1
Kash
iD Mobile Employee
9 months ago
Andrew George
Civilian
Andrew GeorgeCivilian
asked in Your Phone & SIM.
no signal in prague

No signaltried everything and have unlimited dataunable to use my phone outside of the apartment all day and still not working at 16:59  

1
Tom
iD Mobile Employee
9 months ago
L
Civilian
lockedoutofphoneCivilian
asked in Your Phone & SIM.
Cannot Find my Transaction Number Due To Wrong Email on Purchase

Hi There, I tried replying to an existing thread but got no replies, I am trying to find my transaction number so that I can transfer my old phone number from a different provider across but because I put in the wrong email when requesting my plan I am unable to source it. I have also looked at the App but the iPhone version requires the transaction number to transfer the mobile number. Can from ID anyone help? Thanks very much in advance

1
Kash
iD Mobile Employee
9 months ago
P
Rookie
Peter MillsRookie
posted in Your Phone & SIM.
Time Wasting

I had got a phone contract and a sim only contract a week and a half week ago and all I’ve had is hassle.I had tried from the third day to contact this company but wasn’t getting anywhere.7 days in I was able to speak to some one and I was told to take the phone back to a Curry’s store so I did.The person at Curry’s told me I’ve got to phone a phone number which was the Carphone Warehouses number again told I need to talk to someone at idmobille.So I got back online and I was waiting and waiting till I got a response and that operator had me online for 40 minutes.I had said I had been taking photos of the conversation in real time that operator was like I’ll pass you to someone else and I was waiting again.Now this is the good bit soon as I spoke to that person they was like here you go here’s the address and what you need to do with it so I thought ok then so I’ve sent the phone back on Monday which they’ve now got.Both phone lines are still active and when I go to the online account

3
Kash
iD Mobile Employee
9 months ago
Hayden Martin
Civilian
Hayden MartinCivilian
posted in Your Phone & SIM.
Number Change

I am being constantly harassed by my ex, I've blocked the number but there calling on different numbers and private numbers. Please please help me change my number this has been going on for a year

1
Kash
iD Mobile Employee
9 months ago
L
Newbie
LadygeeNewbie
asked in Your Phone & SIM.
Help with finding a back button

why is there no back button on the Pixel 8? I have tried to go back to a previous page without closing the page when either on the internet  or on any page. There is no option. Only a down button exists. Someone Please help me with this problem. From, Geraldine 

2
Kash
iD Mobile Employee
9 months ago
T
Civilian
TjcCivilian
posted in Your Phone & SIM.
sim failure

Moved from EE to ID no problems then for the last month couldn’t make or receive calls. Contacted chat, requested a new sim after trying all of the suggestions and they concluded that there was work ongoing on the mast and that was the problem. Two weeks ago i suddenly could make calls etc for about two days then nothing again all while paying for this service. Now i have a message saying Sim failure again have ran through all of the fixes and it still is not working. I have another phone with an id sim so tried that in the iPhone and it worked perfectly so definitely the sim as far as I can see. Chat doesn’t seem available and I can find no contact numbers to call ID. How do I get this fixed? 

1
Kash
iD Mobile Employee
9 months ago
Daisy Carley
Civilian
Daisy CarleyCivilian
asked in Your Phone & SIM.
PAC after disconnection

i need to reopen my ID mobile account i tried to contact you over the phone, but to no avail.  I need to: open the account, it got disconnected whilst i am trying to port my old number over. i need to reconnect the line for a few days. Please can someone contact me urgently. 

1
Kash
iD Mobile Employee
9 months ago
Ben Vandepeer
Civilian
Ben VandepeerCivilian
asked in Your Phone & SIM.
PAC "something went wrong"

I have all the info to process my PAC and switch to my old number, when clicking enter I get "something went wrong" I've double checked my information is correct. What are my options s when this happens?

2
Kash
iD Mobile Employee
9 months ago
Kamal Rednas
Civilian
Kamal RednasCivilian
asked in Your Phone & SIM.
apple tv

Hi, I have two questions :how do I redeem my Apple TV? I do not have the email with the banner on, which you press. I may have deleted it accidentally. how long do you have to claim the offer? 

1
Kash
iD Mobile Employee
9 months ago
Jackadore CarWrap
Newbie
Jackadore CarWrapNewbie
asked in Your Phone & SIM.
Cannot receive Verification Codes

Hi!I cannot receive any Verification Codes. I can still receive other SMS.I am using an Google Pixel 6 proPlease help. 

4
Tom
iD Mobile Employee
9 months ago
Barbara Curry
Civilian
Barbara CurryCivilian
asked in Your Phone & SIM.
NEW CONTRACT SIM ONLY

I have just ordered a monthly sim only its for my granddaughters new iphone this is her first mobile I need a new number for her will the new sim have a new number on it for her to use because there was no option when ordering the sim to tick need new number all it offered was if someone was leaving their current supplier and moving over to ID.All I want is a brand new mobile number for my granddaughter? Also I will be the one paying monthly DD so am I right in putting the account in my name as she is only 11yoThe sim has not yet arrived so I cannot register on the ID website. 

1
Tom
iD Mobile Employee
9 months ago
Kirsty Mccoll
Civilian
Kirsty MccollCivilian
posted in Your Phone & SIM.
need help asap

Paid my bill I paid 80p more and now my phones not back on help me asap Nedd my phone as my life line. 

1
Tom
iD Mobile Employee
9 months ago
Kirsty Mccoll
Civilian
Kirsty MccollCivilian
posted in Your Phone & SIM.
restricted service

Hi I paid my bill today and my service is still restricted can you sort this ASAP  

1
Tom
iD Mobile Employee
9 months ago
M
Civilian
Michael BarlingCivilian
asked in Your Phone & SIM.
unlimited data not working calls and txt ok

Tried sim in another phone, turned airplane mode on and off a few times, turned phone on and off etc.still no data connection on Iphone 14 +

1
Tom
iD Mobile Employee
9 months ago
Katie Lee
Civilian
Katie LeeCivilian
posted in Your Phone & SIM.
closing my accounts

I want to close my accounts. I had a plan for myself and for my daughter. I think I've closed my account, but have been unable to close my daughters. My name is Katie Lee and the account for my daughter, Maisie Byron, is in my name but I've been unable to close it. I want this to happen with immediate effect please. If you could call me (preferable) or by text. You obviously have my number, so I would appreciate it if you would respond ASAP. Many thanks.

1
Tom
iD Mobile Employee
9 months ago
Nicola v
Newbie
Nicola vNewbie
asked in Your Phone & SIM.
pac problems

I’m trying to transfer my number.  I’ve filled the form in just keeps saying “something went wrong” I haven’t used the pac before now , my name is in capitals..it’s really frustrating for something that is usually  so easy!!! 

2
Kash
iD Mobile Employee
9 months ago
M
Civilian
Murilo H AcordiCivilian
asked in Your Phone & SIM.
number transfer

Hi, I tried to transfer my old number to ID but it’s not changing for some reason, I tried few times using PAC, can you have a look for me please, and I’m gonna travel to Brazil, is ID cover internet there? Thank you 

2
Tom
iD Mobile Employee
9 months ago
Jackadore CarWrap
Newbie
Jackadore CarWrapNewbie
posted in Your Phone & SIM.
not receiving verification codes

Hi!My phone doesn't receiving verification codes.How to resolved the problem?

5
Kash
iD Mobile Employee
9 months ago
H
Civilian
H_852Civilian
asked in Your Phone & SIM.
Incorrect Details on iD mobile account

I bought a phone with an iD mobile account in a Black Friday deal.  Since receiving the phone I have been unable to use the SIM card - it just says no signal. I have also tried to register for an iD mobile account but it keeps saying that my details are incorrect.I contacted the live chat for assistance and was told that the new number I have been given by iD mobile is connected to somebody else’s details.  The live chat people refuse to discuss anything with me because they say I am not the account holder because the details I am giving them do not match what is on their system.  I have emails from The Carphone Warehouse addressed to me and proving that I entered my details correctly when purchasing the phone and the contract as well as the invoice and a copy of the direct debit information which also has my details on it. When I contact The Carphone Warehouse to try to resolve the issue they say that my details are correct on their system and it is a problem with iD mobile so I shoul

1
Tom
iD Mobile Employee
9 months ago
Colum Mcveigh
Civilian
Colum McveighCivilian
posted in Your Phone & SIM.
how do bi contact ID

How do I contact ID they don't recognise my name or number 

3
Kash
iD Mobile Employee
9 months ago
Charley Jordan
Newbie
Charley JordanNewbie
asked in Your Phone & SIM.
phone not delivered

I ordered a Google pixel 7a on the 30th November I have received my contact through the post but no phone what do I do does this mean my phone will be delivered soon I've had no other email to keep me in the loop 

8
Kash
iD Mobile Employee
9 months ago
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