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What is the phone number for customer service or tech services 

I joined id mobile a few weeks ago and did a pac code to keep my old number, which said had changed on the app is saying that it's my old number but when texting people it's different. How do I keep my old number on an android phone.

Hi there, right now I’m with a different provider and interested in moving to ID and buying a new phone with the trade in offer.  My partner is with ID and he will send a referral code to me.  I wonder what I should do please - what’s the order of things for this entire process? Also am I right in saying that I will have to have a spare phone to use after I send my current phone to assess the price for the trade in? Thank you!

Going to Egypt soon and wondered how I find the Egypt e sims packages I've not done this before so not got a clue what I'm doing. I want to make calls and texts and use Facebook\instagram I can do calls and text through watapp if I get one does it change your numbers when I ring or text on WhatsApp will it show a different number. 

I’m ready to upgrade what iPhone duo deals do you have as I want to pre order 

I can’t answer quickly enough. My calls go to voicemail. 

Hi,I'd like some help with my contract, please.I bought a SIM-only plan with iD Mobile on 22nd July. I thought my Tesco Mobile contract was ending in September, so I planned to switch. I've since found out my Tesco contract actually runs until next year.I haven't activated the iD SIM and haven't used any data, calls or texts, but I'm being billed for it. It was a genuine mistake I made while I was off my medication and not thinking clearly.Could you please cancel the contract, and could the early exit fee be waived given the circumstances? If that's not possible, please could you tell me what my options are and what each would cost?Thank you,

I want to purchase another phone contract but it won’t let me 

I can’t see my order on here need help 

When will I receive cash for buying phone on friends referral 

I switched to ID mobile eSIM card a few days ago. I’ve had updates saying it’s fully switched but i have no service at all. It’s very confusing and i don’t know why it wouldn’t be working yet seeing as it says I’m all set up with you ? 

My internet isn’t working 

I am on holiday in Malta can I call an 03456 number on my £10 plan which includes 50 roaming countries 

Hello iD Mobile Support Team,I am contacting you because I need help with my iD Mobile account.I recently received an email informing me that I have an outstanding balance of £99.98.Unfortunately, I am unable to access my iD Mobile account because I do not know my full mobile phone number or my full account number.I have tried to find my phone number through my phone settings, but I have not been able to find it. I have also tried to access my account, but I cannot complete the process because I do not have the necessary details.The only information I have is from the email I received:My mobile phone number ends in 3036. My account number ends in 4236. The outstanding balance is £99.98.I am very concerned about this situation because I want to understand the outstanding balance and resolve the issue, but I cannot access my account.Could you please help me:Locate my iD Mobile account using my personal details or registered email address. Recover my full mobile phone number and account n

My account 

So my contract ends on 7 Nov 2026. I’ve requested my PAC code on 16 October 2026 and it’s estimated my final bill to be £60.18.However my 24th bill of £34.26 which is due on the 22nd of October covers to the period ending 7 Nov 2026. Surely paying this bill up to the end of my contractual 24 month period is all I should need to pay? Not the additional £26 which would be charging me again for days I will already have paid for? 

I have just joined and gave the PUC code so I can keep my number but you have given me a new number?? I need to keep the old one. How can I get it changed?

Payment amount query 

Hi, I’m hoping I might be able to get some help!My bill renews in four days, and whilst I usually pay £8 per month, my current bill is approximately £33, which I don’t understand.The only thing I can think of is that I’ve run out of data (which I have), but surely, that can’t be right? thank you :)

I want to keep my old number on my new contract

I have paid my bill now so will my phone go back on 

HiOn checking my statement I appear to be paying for 3 accounts but I only have 2. Could you advise how I can check further

Hi, I’m u able to pay my outstanding phone bill untill Monday 19/10/26 when I would be getting money. I have had a drop in my working hours so my money has been cut. I have managed to keep up with household bills. Would you be able to defer rthis until then but allow me to have services reinstalled please. Many thanks Diane    

I have recently upgraded my phone after much difficulty, an issue occurred after already agreeing the contact over the phone which i was told could not be reversed and i had to go into currys in order to move forward with the contact. Following this, i went into currys who could not solve the problem and said id mobile had to solve on theyre side. This was incredibly frustrating as id mobile had told me multiple times that they can not do this, even when i stepped outside of currys to call them! following this i called id mobile again and gave the phone to the man who was helping me in currys who after speaking to them had managed them to get them to fix the issue - on id mobiles end. Currys had managed to drop the price slgihtly in comparison to what i had been told by id mobile. In both agreed contracts, i stated i want a cap of £0 on the account meaning i could not go over. Over the past couple of days i have received 2 different emails, 1 with the correct information and 1 for a ra

My partner has had an email about her switch today, but I haven’t. Both are confirmed on the checkout as the 16th October 2026. But I haven’t heard anything, and i can’t find anywhere where it tells me the status.  To top all of that off, I can’t register any number, the switching number, or the number the sim came with, in to IDMobile, it just says error. Little annoying.