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I’m not receiving calls, they are going direct to voice mail, what’s happening please 

I am experiences a delay in receiving SMS messages. Specifically notifications of missed calls and authorisation codes that support logins (for multifactor authentication). Please advise

I created an account and even bought mobile data but when I tried to login to my account it keeps saying “details are not registered”

Good morning. I have joined ID very recently and can make and receive calls but not text messages. Incoming texts aren’t received and if I try to send a text, I receive the bounce back message. Very annoying.

I’m getting this on the website when I click “Plan”, a few days after changing to a new contract. Any ideas?  

I'm having problem redeeming the apple 3 months free offer. UID incomplete or missing message each time. I've had a new code and tried different laptops and phones to redeem. HELP!!

Hi, Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem! 

Im trying to claim the 3 months free Apple Music but i get an IUD error (like 100s of others on here) - id team please could you get in touch?

a new month started yesterday, data did not roll over. I have not changed my plan 

I have an old Audi A6. It needs WiFi for the SatNav and entertainment apps. Where would l enter the password in the car?

I am visiting Greece which is included as a ‘Roam Free’ destination, however, ID Mobile thinks I’m in Albania and has charged me roaming costs. It’s now maxed out my bill cap so I can’t make any calls without paying even more, and I can’t access live chat because I have an iPhone and use safari.Please can you explain how I can get my bill corrected to reflect I’m in a Roam Free destination (and not Albania!!!). 

Anyone having problems with your mobile number from a previous network being ported over to ID mobile? My number was supposed to be ported over on Monday but it hasn't been.  

I bought a phone and sim from currys on Sunday and did the number switch that evening selecting yesterday for the transfer but nothing has happened..they told me not to put the new sim in the new phone until it was done so I've no information or anything

Still haven’t received my refer a friend £15 its now been a 121 days also my friend hasn’t either.Regards Adam 

I want to cancel my contract but whenever i go to my app and try cancelling it says oops somethings gone wrong is there another way of cancelling it?

why is the current bill higher than my monthly plan amount when i have not used any premium or additional things not covered iny plan?

I am new to ID mobile and just switched over my SIM card into my iPhone 12 and I have not received the code sent to my ID mobile number 

Hello,  I re-joined ID mobile a couple of weeks back. I provided my PAC and the numebr transfer completed as expected however I’ve just realised that when sending text messages, they are being sent as the temporary number ID mobile provided with the sim.  Please can somebody help? Thanks, 

Hi: I took a contract out through yourselves in December last year. I have only just realised that I didn’t receive any information of how to claim my £40 curry’s voucher that was advertised? Thanks. 

I am having the same issue as I see with other posts with the "UID Missing" error when trying to claim my apple trials. So looking for a little help please. Thanks.

This started with my son’s phone which I have on my account.  New SIM was sent but linked to the wrong number so actually deactivated my SIM instead of his.  I now have the new SIM in my phone and now can’t receive OTPs.  As this is now two phones I have that can’t receive them I’m very concerned it’s a much wider issue than just one faulty SIM.  Can anyone advise?

I am after getting proof of purchase for my iPhone 12 that I bought through idmobile

 ONE TIME PASSCODE I have had my phone since friday, I am not receiving one time passcodes i can’t not get onto any of my banks. Anyone else had this problem any help would be appreciated 

Hi, I am unable to log into my mobile app (error 6) recommended to delete app, re-instate and sign in, which was done and still didn’t work (including changing my password sevral times. on opening the App it says ‘Get Started’ then asks for my email, then password, then confirmation that I’m Human (boxes with pic in) then it just goes back to ‘Get started’ every time? Works fine on the P.C. but not my iPhone 14 pro.

So, like many people here, I have moved over from another provider, most things work but I am not receiving some verification codes. I get some but not all.  My number is correct in my settings. What is the solution please?Thanks