I am trying to redeem the 3 month free applemusic trial - but just keep getting the error message UID Missing or incorrect. How can I resolve this?

Would you provide me with a new link to redeem the offer, please?

Hi all, Totally confused with what I can and cant do when in Tunisia. Can I get an add on so I can use my phone while I’m there? My husband will be in Spain at the same time so I want to be able to communicate with him….Is this possible (I’m old so not very tech savvy sorry!!) I really dont want to be him with a big bill.

Hi,I you keep cancelling my direct debit. This has been happening for months now. I keep reinstating it, but after a couple of months, or sometimes less, you cancel it again and cut me off. There is always money in my account. I'm not sure what the problem is. I am concerned about this starting to affect my credit rating. Can you please advise?Many thanksAbi

I have 2 accounts and one is at the end of contract. Can I swap the number on the contract that has ended to the contract still running, or do I have to port it out and back in

got a new iphone and transfered old number over but not recieving text messages

I have a pack code. How do I use it 

My free Apple Music is missing iud link when I click on it. How do I resolve this? Thank you 

Can I modify my voicemail to say “please email me at P***@***.com” and not have the caller be able to leave their voice message?

Hi  I have the Samsung galaxy z flip 5 and I’m struggling to get sim to work, I’ve tried ESIM but it only works with WiFi on. So I ordered a replacement physical sim and that has the same issue. I’ve tried different SIM cards in my phone and they work straight away, I’ve tried my ID sim in another phone and it works straight away. The sim only seems to work with WiFi calling on, if I turn that off it I’m not connected to WiFi then I have no signal and says emergency calls only.  I’ve done all the network resets and tried to connect to network manually but nothing works. Please could anyone help? many thanks.

Hi, I signed up to ID mobile with a free Amazon voucher 7th Feb this year 2025. I still haven't received it (I regularly check my spam messages)Who can I contact to receive this?

can't use my voicemail as need to set up pin nr but when I call is ask me to call from my phone what I'm doing and say good bye and disconnect :/

Hi, I have been with iD for some time and just recently, I have found that I do not receive any text messages at all. I am using an iPhone.

I have just been speaking to someone on the chat and has told me to move to another provider is this right ? Can I please get to speak to someone in charge 

Not receiving one time password text  when will this be sorted 

Hi Iam new to ID , having received my sim a week ago ago I cannot receive calls I have an I phone 16 pro max and have tried all the recommendations so far  one week in and thinking of cancelling 

I've been to Curry's twice now for 2 new Sims and both say already active even though they are brand newI also requested a esim 24 hours ago and still nothing arrived, I've checked my spam folder and 4 hours ago requested another esim and still nothings arrived just want to be able to use my number that I've not been able to use for 3 weeks yet I'm paying for it

I just want to know how many months I have left. Also if I upgrade now do I pay the remaining or not 

My contract is ending 30 September 2025. When do I need to submit for PAC code to end the contract but keep my number? Thanks 

Hi, I am using ID mobile on my iPad and have no signal when in Germany.  I have checked all the settings and followed the points in the app so am sure roaming is switched on for the ipad and my ID account.  I have tried manually selecting a network but it will not connect to any network.  I have tried rebooting as well!  How do I fix this please?  Thanks

No internet as soon as I get out of the house, signal drops straight away. Been going on for two months, already talked about this once already with idmobile. Load of rubbish 🤬

How do I contact you

I've had a complaint that's been ongoing for over a month. I finally got a call from the complaints department, but they had to pass it on to tech support. I got a call from tech support asking me to run an internet speed test, take a screenshot and email it to documents@idmobile.co.uk which I did. I included my name, phone number, and the reference number of my complaint. Sent from the email address registered to my account. I've had an email back from them asking for my customer service pin, bank details, and date of birth, and requesting 2 forms of ID… via email.  This has to be a scam right? They didn't need all this to talk to me over the phone. 

When requesting a PAC/STAC, will an email & text be sent confirming the code?

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB.Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.