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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4751 Topics

Alexandra Mihaela Ispas
Newbie
Alexandra Mihaela IspasNewbie
asked in Ask a question.

Mobile data doesn't work

I've changed my phone and after a few days the mobile data stopped working altogether. One day it wouldn't even connect to the network. What can I do?

4
Tom
iD Mobile Employee
4 months ago
F
Civilian
fhjkenfkenklmfCivilian
asked in Ask a question.

No SIM has been sent, so can't register ID account, what to do?

Last week, I switched to ID mobile (SIM only, pay monthly) to use the 30gb roaming while travelling round Europe, which is much better than the 5gb I get with my current provider.No SIM card has been sent, and ID haven't sent any form of dispatch/tracking email, so I know it's not just a delayed delivery. This means I don't have access to my new ID mobile number, which I need to be able to register my ID account, as it sends a security text to that number. I don't know what to do - as I can't login to my ID account, haven't got a SIM in the post waiting for me, and the direct debit is set up so will be charging me soon for a service I can't use. I'm leaving tomorrow morning so don't have time to go to Curry's to get a free SIM as some posts have suggested.What can I do?Thanks for your help. ​​​

2
Tom
iD Mobile Employee
4 months ago
RichardC
Newbie
RichardCNewbie
asked in Ask a question.

Network not available

My wife and I both have mobiles on iD. She can make calls but I can't. When I try I see the message “Mobile network not available for voice calls.” My phone settings are shown. 

3
Tom
iD Mobile Employee
4 months ago
Ashley J Knighton
Civilian
Ashley J KnightonCivilian
posted in Ask a question.

i have not recieved my phone

Hi, still not recieved my phone. Was due Wednesday the 29th and did not arrive. So requested to be delivered on Friday the 1st of December. Did not arrive with no communication from DPD. So I requested it to be delivered today. Still no phone. Can you help? 

1
Tom
iD Mobile Employee
4 months ago
J
Newbie
juliero85Newbie
asked in Ask a question.

I haven't received my sim card and now I have no mobile connection

Hi all, I hope someone can advise. The live chat gives generic, unhelpful answers. I ordered a pay monthly sim on Thursday last week (31/11/2023) and I still have not received the sim as of today (5/12/2023)  Foolishly when I placed the order I couldn’t fathom sending a little sim card would take so long in the mail so I provided my PAC and set the switch over as today. Low and behold my vodafone sim now no longer works.  What’s annoying is iD Mobile keep spamming me with stupid welcome emails, telling me what I get etc etc - well, a sim card would be nice..! What should I do? Should I wait another day to see if it comes? I don’t even know if I can go back grovelling to vodafone. I should have known there was a reason it was so cheap. Thankfully I can use WA to message and call people I need to with wifi, but if I’m not connected to wifi like when I’m at work then I’m stuffed.  TIA,Julie

3
Tom
iD Mobile Employee
4 months ago
C
Newbie
Comma_arcomNewbie
asked in Ask a question.

SIM is not working

I have recently switched networks to ID. When I put the SIM card into my phone, nothing happens and I have no signal. I tried everything to fix it.

9
Tom
iD Mobile Employee
4 months ago
Joseph David Giovanni Pilgrim
Civilian
Joseph David Giovanni PilgrimCivilian
asked in Ask a question.

PAC number not working

Put in all the right details and it's coming up with something went wrong? No idea why though. Please help. 

6
Tom
iD Mobile Employee
4 months ago
T
Newbie
Tat
asked in Ask a question.

PAC tranfer

Hello, PAC transfer is due today.  My old SIM is disconnected now, but there is no sign of it being transferred to my iD account.  It's been 3 hours since I was disconnected.  I really need access to my number for work.

3
Tom
iD Mobile Employee
4 months ago
J
Newbie
JroddisNewbie
asked in Ask a question.

mrs julie roddis

Why has my data been suspended?

1
Tom
iD Mobile Employee
4 months ago
E
Newbie
El jefeNewbie
asked in Ask a question.

sim not delivered and cannot access chatline

I ordered sim and has not been delivered. I have raise via live chat with no success. H ow I can track my order

4
Tom
iD Mobile Employee
4 months ago
J
Newbie
Janets29Newbie
posted in Ask a question.

account

Hi, I have registered and received an email to now activated, when I try to get in my account it says username/password incorrect? Thanks Janet

1
Tom
iD Mobile Employee
4 months ago
G
Rookie
GozzehRookie
asked in Ask a question.

No credit warning despite unlimited bundle

I have an unlimited bundle but my phone is redirecting me to the no credit page.  Whats going on!?  Internet now been off now since 3:30pm on friday. I need a fix for this fairly urgently!

5
Tom
iD Mobile Employee
4 months ago
Grzegorz Obrzut
Civilian
Grzegorz ObrzutCivilian
posted in Ask a question.

Mr Grzegorz Obrzut

My messages not going .I don’t now way.

0
Grzegorz Obrzut
Civilian
4 months ago
Z
Newbie
Zed375Newbie
asked in Ask a question.

H3G notification of payment on bank statement

Hi, I am up to date with payments to ID mobile however the most recent payment shows on bank statement as H3G. The bill is uptodate and when out and about the phone does not work.  Notifications are not being received and only received when indoors when connected to wifi. The phone is needed to keep in touch with children. thanks

6
andewhite
Legend
4 months ago
Irfan Haider
Civilian
Irfan HaiderCivilian
posted in Ask a question.

sim has not arrived and my other network has already stopped ifs service

Hi my sim has not arrived yet and my other network has already stopped all its service as I gave pac code to ID mobile 

2
Tom
iD Mobile Employee
4 months ago
B
Rookie
BogWogDoodleRookie
asked in Ask a question.

Phone Storage Access not available

I have a Samsung Galaxy A23 5g. I'm trying to view my bills but the phones storage does not give the option to turn on storage

20
Tom
iD Mobile Employee
4 months ago
Z
Newbie
z4kNewbie
asked in Ask a question.

£50 Currys Gift Card not received

I ordered a pixel 7a from iD and along with the order I was promised a £50 currys gift card. The time for me to receive the gift card has now passed and I still have not received it. Someone please help

3
Tom
iD Mobile Employee
4 months ago
D
Newbie
DangerNoodleNewbie
asked in Ask a question.

Refer a friend link not working correctly.

Hi, I have been trying to register for refer a friend scheme for over 14 days now but there is a problem and that is the link in the email to input the account number for the refer a friend scheme for the vouchers takes us back to the registration page rather than to an account number input page. Obviously you have only 14 days to do this, which I am now out of, but this is due to a problem with your link. I have searched the iD forums and this is a common issue and there is no fix other than to contact your selves. The Chat function was no use at all, and all you clients are always busy. Thank you, 

4
Tom
iD Mobile Employee
4 months ago
D
Newbie
DACSNewbie
asked in Ask a question.

Moved to area with no signal

I moved house three weeks ago and am unable to use my iD Mobile at our new home as the signal is too weak.  Calls keep breaking up.  I am 13 months into a 24 month contract.  Is it possible to terminate the contract early or will I be forced to continue paying for the remaining 11 months?I need to transfer my telephone number ot another SIM so that I can receive incoming calls.  I have been trying to get a PAC from iD Mobile for two days but neither the web site nor the mobile app is working.Also, if I am forced to pay for the remainder of my contract I would like to be able to use its unlimited data allowance when I am away from home.  If I ever get a PAC will I still be able to use my iD Mobile data?

8
Tom
iD Mobile Employee
4 months ago
Jimmy Tango
Rookie
Jimmy TangoRookie
posted in Ask a question.

not received currys £75 voucher for signing for pixel 7

I took up the offer for a pixel 7 which included a £75 Currys voucher. I see there are lots of issues with vouchers. What do I do. I have all screen shots of purchase and deal.

10
Kash
iD Mobile Employee
4 months ago
H
Newbie
Harry2648Newbie
asked in Ask a question.

Un Blackist

I lost my phone on Friday evening and so blocked my phone and sim. I then collected my phone as it was found and so I now need to un blacklist it. I believe I have already unblocked the sim.

2
Tom
iD Mobile Employee
4 months ago
MatteoB29
Civilian
MatteoB29Civilian
posted in Ask a question.

Google Pixel 8 I never got my £100 Currys gift card .

.

2
Kash
iD Mobile Employee
4 months ago
ClaireHG
Newbie
ClaireHGNewbie
asked in Ask a question.

Son on ID mobile no account

I set up a SIM only plan on IDMobile for my son, which I pay for monthly. I cannot access his details via my ID mobile account. He may or may not have an account. If he does he won’t know what the password is as it’s so long ago (and his password would be on his phone), so I need to set an account  up for him so that I can order a bigger SIM card to use in an old phone while his screen is repaired (screen is black and cannot get into the phone). Can I set up an account without needing a verification code, that would be sent to his unusablephone? 

3
Kash
iD Mobile Employee
4 months ago
Peter Criag Bratherton
Civilian
Peter Criag BrathertonCivilian
posted in Ask a question.

promise to pay

Am I able to set up a promise to pay for the payment owed for the 31st December . I will pay both bills on that date. Can u unrestricted my services please

1
Kash
iD Mobile Employee
4 months ago
O
Newbie
oldboy786Newbie
asked in Ask a question.

£75 Currys gift card not received

Hi,I took new contract in October 2023 in which there was £75 Currys e gift card included which I still didn't get. Can anyone please help . Thanks 

19
L
Rookie
4 months ago
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