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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4869 Topics

Jason Tennant
Rookie
Jason TennantRookie
asked in Ask a question.

Cancelling contract and then taking out new contract.

Hi, I wonder if anyone can answer my question please  A week ago I took out a new contract for an iPhone 12 but it does not suit my needs. I have gone back to Curry’s to see if I could exchange it for a Google Pixel 7 (which is a cheaper contract). I was advised that I couldn’t change to a different handset and could only exchange to a different iPhone. The sales guy said the only way would be to return my phone and cancel my contract and then take out a new contract but this would mean another credit check. This seems a little crazy, surely it would be simpler to just exchange the handset (I’m within my 14 day period) failing that why re do a credit check ? I passed one a week ago for the iPhone which is a much more expensive contract than the pixel. Could they not just take that credit check and switch contracts. I’m now stuck with a handset I don’t want. I’m happy with the network, just chose the wrong hand set. 

3
Kash
iD Mobile Employee
9 months ago
Gail Bromley
Newbie
Gail BromleyNewbie
asked in Ask a question.

How do I actually speak to someone on the phone?

Is there a way to actually speak to someone?  I have tried the live chat feature but it doesn’t work.

12
Mohammed
iD Mobile Employee
9 months ago
Andynjd60
Newbie
Andynjd60Newbie
asked in Ask a question.

Getting error when trying to access Live Chat

Get error on live chat page. The requested URL was rejected. Please consult with your administrator.Your support ID is: 94850414725

2
Mohammed
iD Mobile Employee
9 months ago
Rosalind White
Newbie
Rosalind WhiteNewbie
asked in Ask a question.

access to voicemail

I have uncapped calls. I've tried to access voicemail to pick up a message and it's saying I cannot as I have reached me capped call allowance and I need to increase it. Why? 

1
Mohammed
iD Mobile Employee
9 months ago
E
Newbie
Ewan137Newbie
asked in Ask a question.

phone order

Hi I have ordered a phone but not received confirmation just wondering if it’s gone through, my order number is   

9
Mohammed
iD Mobile Employee
9 months ago
K
Civilian
KGJCivilian
asked in Ask a question.

keeping my old number

I’ve tried to submit my PAC code so that I can keep my old number but the it keeps coming up as an issue with information provided.  Do I need to do this after I have received the SIM?

2
Mohammed
iD Mobile Employee
9 months ago
Pau Lowen
Newbie
Pau LowenNewbie
asked in Ask a question.

starting has been a disaster.

Hi. I’ve had enough already. I can’t phone anyone. Can they phone me?  Sim change far from seemlessID Mobile have cut my phone off. The security code never arrives and neither has the SIM card. Without the code I can’t use the app, nor log in. In desperation I lve had to login with Facebook  and  I’d don’t want to do that  I’ve got a useless app and no coms. Not surprised it’s 2 star in the App Store.  This is awful. How do I cancel the whole thing and go back to Three?

5
Kash
iD Mobile Employee
9 months ago
N
Newbie
NlilleyNewbie
asked in Ask a question.

Number not porting

Bought the iphone Monday, gave giffgaff PAC code Monday evening. I was told my number would be ported today 27/07/2023. I have spoken with customer service twice, one told me to wait till 6pm , the other till tomorrow morning. Ported not recognised when I try and register the mobile app. My ported number shows when I call people, but people calling me say ‘number not recognised’. No correspondence from ID to say port is complete. Number in my contacts showing as my ported number. Please could someone help.

6
Kash
iD Mobile Employee
9 months ago
R
Newbie
richiNewbie
asked in Ask a question.

Yet another Amazon voucher not received

I was promised an Amazon gift voucher when I signed up. It’s been longer than 90 days, but I’ve not received anything.From searching the forum, I see I’m not alone. Please advise.

7
Kash
iD Mobile Employee
9 months ago
Paul Woods
Newbie
Paul WoodsNewbie
asked in Ask a question.

Upgrades

Why does it cost so much more to upgrade. It's ridiculous 

4
Kash
iD Mobile Employee
9 months ago
Amyejd
Newbie
AmyejdNewbie
asked in Ask a question.

cant login to account

Saying my details are wrong but they aren’t, please contact me 

1
Kash
iD Mobile Employee
9 months ago
Daniel Meilak
Civilian
Daniel MeilakCivilian
asked in Ask a question.

How to change Profile Address country

I’d like to use a new debit card for my billing address, however the address for this card is not in the UK. Because of this, it does not match with my ID address and I am unable to change the country field in my personal details, what can I do?

2
Kash
iD Mobile Employee
9 months ago
M
Newbie
Mickb1911Newbie
asked in Ask a question.

premium rate numbers

Hi is there a bolt on I can buy to allow a certain amount of minutes to premium rate numbers rather than 45 per min

2
Kash
iD Mobile Employee
9 months ago
Claire Cound
Newbie
Claire CoundNewbie
asked in Ask a question.

fraudulent account ito my bank acccount

I am being charged 34 .99 a month due to fraud, how can this happen, have reported to bank and will to police but do you have a contact number for the low life that set this up?aparentlyv a jos  clegra set. It up per NatWest 

3
Kash
iD Mobile Employee
9 months ago
C
Newbie
columbinaNewbie
asked in Ask a question.

charged for i message because your network failed!

Hi I just got charged for an I message because your network has failed. How do I get my money back? 

3
Kash
iD Mobile Employee
9 months ago
A
Novice
Alcapone786Novice
asked in Ask a question.

partial port PAC

I joined ID network recently from virgn, ported my number 20th July. The porting went through as expected, but then I realised cannot receive calls or texts, especially the OTP from banking apps, WhatsApp.Its been a complete nightmare so far. I have contacted ID live chat earlier today and was advised the usual 48 hrs technical team referral, but reading the forum messages here, guessing nothing will happen amd so have resulted to posting here with the hope that customer services or someone at ID will pickup. I have tried a number of suggested options and none worked to resolve issue. I have a Samsung s23 device, all was working perfectly in my S9 prior to Sim swap over. Any help would be much appreciated otherwise will have to look at another network.

6
Kash
iD Mobile Employee
9 months ago
B
Newbie
BrucesuraciNewbie
asked in Ask a question.

sim card not received

iphone 14 has arrived but no sim card received. number being ported across but without sim I wont be able to access network. Can i have an update on when it will arrive? 

4
Kash
iD Mobile Employee
9 months ago
C
Newbie
Christie5Newbie
asked in Ask a question.

Oppo Find X5 Stock due soon?

Hi,  Placed an order a few weeks ago to upgrade to Oppo Find X5. I've received confirmation of the order being placed but nothing further.Does anyone know when this stock will be available?Thanks, 

3
Mohammed
iD Mobile Employee
9 months ago
Louise McKinstry
Civilian
Louise McKinstryCivilian
asked in Ask a question.

How do I get confirmation that my account is closed.

I cancelled my account yesterday but didn’t get email confirmation which I asked for.  I tried the online chat but it is now saying my security information is incorrect.

2
Mohammed
iD Mobile Employee
9 months ago
A
Newbie
AndrewM89Newbie
asked in Ask a question.

My PAC code given isnt working

im moving from ID to Three mobile,  ID gave me a pac code and its not working and three cant find any info. i need a pac code to give to them help

2
Mohammed
iD Mobile Employee
9 months ago
J
Newbie
Jenny1234Newbie
asked in Ask a question.

Slow 4g internet mobile data

My 4g speed is at 0.67Mbps download today. I live in E16. Please fix it

7
Mohammed
iD Mobile Employee
9 months ago
Connor Waterfield
Civilian
Connor WaterfieldCivilian
asked in Ask a question.

cancelled but still received a SIM

my order was cancelled but i still received the contract letter through the post im confused and thought id makes this to see if anyone else has had the same problem   

2
Mohammed
iD Mobile Employee
9 months ago
Tony r
Newbie
Tony rNewbie
asked in Ask a question.

help with charges

Been charged for 2 calls two  different mobile numbers they are not out of plan but still been charged why ??

11
Mohammed
iD Mobile Employee
9 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Why is my texts showing the number you gave me

I used a pac code and the number changed over but when I send a text it shows the number that I was first given and if they try and reply it doesn’t send but if they reply through a old message it sends.  

22
andewhite
Legend
9 months ago
LEESMITH86
Newbie
LEESMITH86Newbie
asked in Ask a question.

porting my old number hasnt happened? lebara sim

Porting from a lebara sim is late and havent had any updates atall....is it even being done?

9
Tom
iD Mobile Employee
9 months ago
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