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I can’t send text messages to android phones. Everything else is working. How do I fix this? I have turned phone off/on multiple times.

Hi, how can i claim the apple tv for three months?

I’ve blocked a number from calling me on my phone, but as it’s an automated message spam caller, when the voicemail kicks in, the spam calling system thinks it’s been answered so their message starts, so every time they call (most days per week, if not more) I get a voicemail off them. Is there a way to block a number from leaving a voicemail, or better, to block them from calling through the network?

I signed up for sim only deal contract . I haven't received my SIM or probably lost in the post because it been a more than 7 working days. ID mobile already set up my direct debit. My problem is I mistakenly requested my PAC number from Giffgaff to switch to ID and using the mobile number ID mobile sent me through email and now if it goes through I do not have any ID Mobile SIM CARD. What do I do now?

Hi, I have just set up a SIM only deal with you and I have a pac code from my old provider. How do I get the pac code to you to keep my number?

Hi there. I have three id mobile logins under old system so that I could purchase data for my kids. Now I’m unable to access any of the accounts under the ‘new’ app. It isn’t accepting email-generated codes etc. Also I’m being charged twice every month for one of the accounts [and looking back, have been for the past 2 plus years]. Help!

I changed my direct debit details over 2 weeks ago to a new bank and it would appear that you have cancelled the old DD and not instigated the new one. This has caused you to suspend my service without any warning and has caused me massive inconvience today. I have manually paid the outstanding balance however my service still remains suspended. I understand that it may take between 2 to 24 hours to reconnect but this is simply a poor service and not a problem of my making, it’s down to your poor administration. Can you please confirm the following: Are the new bank details still held by you? Are you are still in the process of implementing the new direct debit? Do I need to again give you my new bank details for the direct debit because you have failed to implement or lost the new bank details. What reassurance can you provide me that you haven’t mismanaged my direct debit data and my bank details have not been misplaced/lost. Confirmation you have not breached GDPR or Data protection act regulations in respect of my private data. What is your position as a business to recompense me for my loss of service through no fault of my own which has caused me huge inconvience today. I appreciate that whoever picks up this message it isn’t your fault however I would like to understand what has gone wrong here with my information. Thank you

I am unable to make or receive calls. I have turned my phone off on, reset supplier to ID mobile and nothing. Please help

Can’t make a call at all.every time no signal

I have switched from EE, number had part ported, I can make outgoing calls but unable to receive calls or texts, when I call my number it starts reading a random mobile number? I think something has gone wrong?

How do I contact id mobile and speak to someone about the new phone I haven't received.

Will ID Mobile be stocking the new Nothing Phone 2a Plus? I’d like to switch to ID mobile if they are going to make contracts with this phone available in the near future.

Sorry - there seem to be alot of others struggling with this minefield, but I can’t find a solution sifting through them all. The mast went off over the weekend and I can no longer call out or receive calls. Texts and data work fine. If I go into work in the city, calls work fine. After a 45 minute chat with the ID help desk this morning - a good 40 of which were me telling her repeatedly the mast was off, she sent me to get a new SIM card. New SIM card installed and the phone is exactly as useless as it was with the old one. When I go to the *#*#4636#*#* menu - the VoLTE provisional and the WI-FI Calling provisional are greyed out and can’t be switched on. Do I need a new phone or will that do exactly the same and Im stuck with 2 phones that can’t make calls? Is this an ID thing? Do they have to tell something to be Provisional? I have no idea. I didn’t even know they were turning the 3G off. Anyone have any clue how I turn the now useless phone into a functioning one again?

My phone won’t let me phone out and and I am only receiving calls via watts app. Phone is an iphone

Can anyone tell me why we have no phone coverage in Timperley South Manchester WA15 6SJ? Neither myself or my wife's phone is working but 4G seems to be ok. I've tried Three’s status checker but no faults have been reported. How do I report a fault?

Have been on this network for several months, but last couple of days I can’t make or receive any calls. WhatsApp works fine. Nothing else has changed- any suggestions? thanks

my old phone and old sim was in an ID account in my mums name. as I am 18 now I wanted to have my own phone plan in my own name on a separate account and also upgrade my phone. I have bought a new pay as you go sim and phone which has come with a new phone number, I have created my account in my name. however I was wondering how I can get my old phone number from my old sim and ID account onto my new sim. is there a way you can keep the same number and switch from two different ID accounts or does it only work if your switching from another company over to ID. any help much appreciated

I can’t make call or receive call today in Old Trafford area today. Any one know what is going on? Live chat waisted over one hour and could not help at all.

Same problem as Serena Purslow. I can’t log in to my daughters account online (crazykat08) since the new update. Could she set up her own account, and keep her current number? I currently pay her monthly charge.

I upgraded my contact yesterday but then received a message to say “You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB.” I haven’t used data roaming for over a month. Have I lost my international roaming rights by upgrading?

Just upgraded my sim only deal and immediately got a message to say I’ve used 100% of roaming data allowance. I see this has been as issue previously. Is that still the case? Please advise if I still have all of my roaming data allowance as I have not been abroad. Thanks

Every time I try registering for the app it says ‘sorry your details do not match our records’ I have tried and checked several times but still no luck!

Hello, I have never received an email with a link to set up the apple TV 3 month subscription. Please can I be sent a link

When I signed up for a new sim-only phone contract with ID Mobile, I was eligible for a 3 month Apple TV subscription. I was told this would be sent via email 14 days after starting the contract. When this didn’t arrive, I flagged this to customer support who told me someone would reach out with the necessary link within 48 hours. I’ve had no contact since, and have chased a few times. Please can someone help me to get this sorted? Thank you!

New iPhone and contract with ID on Three network a month ago and number ported. Since then, all texts I send are marked “Not Delivered” even tho they are delivered. It has been taking up to 5 mins for them to be received and if the texts are long they’re often not received at all. I was receiving texts, sporadically but in the last few days I’m not receiving any at all. I have Reset Network Settings and checked my phone number is correct in Settings. I’ve also tried the Sim in my old phone and the problem is the same. Doesn't this mean the problem lies with the carrier or Sim rather than the phone itself? What should be my next step?Any advice most welcome - thanks!