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3053 Topics
Darren Birtles
New
 Contributor
posted inAsk a question.
how do I turn the age restriction off on my id network phone
How do I knock age restriction off on my phone
5992
Darren Birtles
T
Active Contributor
asked inAsk a question.
I'm completely stumped!
I have had no help from Customer Services as they said they can't help and to go here instead. I have had so many emails saying that (*Username*, whatever that may be for each one) has replied to my comment. When going onto the community page, there's nothing to show for the more than 68 emails stating that these replies are there. I haven't had this issue before as with other posts, I have seen who has liked my comments, etc. It really baffles me as to why this is happening. Even when I go to check on any further comments from others, nothing has been updated as of yet. Even when liking others comments, it dissappears when I log back in. This is only happening on the latest post about taking photos of the stars/Samsung 24 giveaway.
523
T
D
New
 Contributor
posted inAsk a question.
4g was good but now gone
Joined I'd 3 months ago was good, now where I live no 4g data weak 5g (expected) calls work fine. Phone flips onto 4g and no internet. Elsewhere 4g works fine so nothing wrong with phone or settings. Told all mast's working as should be in my area. Not much help. I'd signal problem but not admitting.
354
D
P
New
 Contributor
asked inAsk a question.
Cancelled New Contract - PAC Code required
Hi, I decided to get a new contract via Carphone Warehouse but the phone wasn't for me. Returned the phone and contract is cancelled - requested PAC back but my number was cancelled by ID so can't text. Asked for them to send via email but it never arrived. Will I now lose my number - or can I get my PAC. Stuck in no mans land Paul
2193
Matthew T
Vipin Shah
Community Member
posted inAsk a question.
email
I m unable to send emails from my phone. can anyone suggest why and help me solve my issue. I had no problem previously.
311
Tom
sadikshaikh
Community Member
posted inAsk a question.
My girlfriend's Samsung Galaxy S10+ suddenly displayed a black screen with yellow text saying 'SELECTED SD CARD BY YOUR KEY INPUT,' and now it's stuck. Any ideas on how to fix this?
She recently put the phone in a new case, so it’s possible some buttons got pressed accidentally. We tried a hard restart, but that led to a screen that looks like a DOS interface with 'SS RDX' at the top and a lot of unfamiliar text. Does anyone know what's going on or how to resolve this issue?
421
Tom
Steve Williams 15
Community Member
posted inAsk a question.
my monthly payment was succesful, yet you have stopped my service as you tried to take a second payment
My 2nd of October payment was successful, but you have tried to take it again, and as a consequence you have blocked my phone. See the attached image.
111
Tom
Janusz Górniak
Community Member
posted inAsk a question.
changing the plan to a cheaper one and the bill hasn't changed
changing the plan to a cheaper one and the bill hasn't changed
141
Matthew T
D
Community Member
posted inAsk a question.
Not receiving voicemails
Callers are able to leave me a voicemail when they call but no text notification comes through and when I connect to my mailbox there is no message left from the caller. Voicemail service is enabled on my account. Any ideas?
361
Matthew T
K
Community Member
asked inAsk a question.
bill
Hi I’m need to know why I’ve been charged more for my bill. I have not gone over my allowance.
451
Matthew T
G
Community Member
asked inAsk a question.
Call merge not working
I have a Samsung S23 which is a supported device. it's on Android 14 and ONE UI version 6.1. when I try to merge a three way call only one person can hear hear me. to merge the call I am dialing the first number letting it connect then tapping merge call and selecting a contact from my address book. the contact is then added to the call but only one of the numbers can hear me. how do I resolve this
521
Matthew T
Angela Dodgins
Community Member
asked inAsk a question.
vouchers
Hi, I didn’t receive my Amazon voucher. please could I have either this or the curry’s voucher sent to my email please. Tony Dodgins
341
Matthew T
Mark Jankiewicz
Community Member
asked inAsk a question.
increase bill cap.
my bill cap is £25. I am going to South Africa on holiday and will use that up in minutes - how do i increase my bill cap to something sensible. i have no problems with paying in advance.
2411
Matthew T
Benedict McGeary
New
 Contributor
posted inAsk a question.
bill extension
How do I get the bill extended so I can pay it when I get paid?
382
Matthew T
Jeremy Bradshaw
New
 Contributor
posted inAsk a question.
Number Transfer hasn't worked
Got a new phone with ID Mobile and requested my old number be transferred via a PAC code I entered during the purchase process. Got an email this morning saying the switch is complete, but I still cannot make or receive calls. Is there a customer service number I can call? Online it directs me to the Live Chat, which is frankly useless.
674
Matthew T
G
Community Member
posted inAsk a question.
using id mobil app
I’ve just recently joined ID mobile. Iv created an account , I fill in the steps required and it keeps telling me I’m going to be sent a one time password via text but nothing arrives until days later. When I enter the code it says code is expired. Any help would be appreciated
71
Matthew T
Josef Musil
New
 Contributor
asked inAsk a question.
bill is higher
Hello my name is josef my current plan is a sim only plan for £7 a month.But today I decided to upgrade for phone and it costs £23 a month but the next bill is £36. why? what does this mean?thank you
932
Matthew T
A
New
 Contributor
asked inAsk a question.
cant login in to my app
I am already registered on the App but now can’t login and it’s saying my details don’t match. I am wanting to upgrade my contract to a new phone so really would appreciate some help on this.
863
Matthew T
T
New
 Contributor
asked inAsk a question.
missing minutes
I'm on unlimited minutes but it is saying I've reached my limit I need a plumber and it won't let me call anyone
233
Matthew T
R
New
 Contributor
posted inAsk a question.
change of email on ID Community website
Hi how do I change my log in email on ID Community website to a different one? 🙏🏻
473
Matthew T
E
Community Member
asked inAsk a question.
upgrade quetion
Am I due an upgrade in November
51
Tom
Naimlina2
Community Member
posted inAsk a question.
mr
I have problem using my fone , no network, my bills are up to date.
41
Matthew T
N
New
 Contributor
posted inAsk a question.
Emergency calls only
I've just moved to I.D from O2 and cannot make or receive calls in my house. If I go out it works. I've checked the coverage in my area and it says it's excellent so don't know whether to get a new SIM or not? Anyone else had the same thing? Thanks
503
Matthew T
Steve Lusby
New
 Contributor
asked inAsk a question.
Direct Debit details
Hi Could you please explain why I have two separate direct debits for the same phone number. Also only one bill shows up on my ID app.
1307
Steve Lusby
L
New
 Contributor
posted inAsk a question.
voicemail query
Can anyone suggest how to stop callers leaving a message on my voicemail? I have toggled the button in services to on and then off but callers are still allowed to leave a message. I would like this facility switched off to not allow anyone to leave a message
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Matthew T
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