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2965 Topics
Lilias38
New
 Contributor
posted inAsk a question.
Voicemail
I cannot access my voicemail from my mobile. Keep getting messages like 'not registered on network ' - which it us. Or 'cannot connect'. Used live chat to try and sort. Was referred to tech team who then messaged me but gave no indication of how I could contact them. Help!
407
Tyler
Ričardas Dičpetris
Community Member
asked inAsk a question.
I'd app
On I'd app connect only 2 accounts. Is it possible connect all three?
41
Tom
B
Community Member
asked inAsk a question.
cannot log on, receive message saying does not match our records
CANNOT LOG ON.Tried all my email addresses and various passwords to log in but each time “does not match our records” what can i do, will have no hair left
161
Kash
Z
New
 Contributor
asked inAsk a question.
why is my O2 still using my ported number
I moved Tuesday from 02 old iPhone to ID and iPhone 14 requested and ported my number - however issues I have - old 02 phone and transferred number still working / New ID phone also works - and shows as required my ported number on other phones I ring .ALSO on the my New ID phone however under my number it lists the new Sim Number - Is This Normal - Comments please
2206
Tom
Shaun George Redgwell
Community Member
asked inAsk a question.
transaction number
I am unable to find my welcome email and am trying to find my transaction number
223
Tom
P
New
 Contributor
posted inAsk a question.
direct debit
Hi I change my direct debit today on 1st every month. Original was between 27th and 29th of each month. Did day gonna take my dd now or on 1st?
463
Kash
Z
Community Member
asked inAsk a question.
Ordered the wrong Pixel 9 device option (under the Double Storage offer)
I ordered the Google Pixel 9 XL Pro 128GB device option recently, believing mistakenly that it would be upgraded under the Double Storage offer to the 256GB model. I hadn’t realised at that time that the Double Storage offer only applied to choosing the 256GB device explicitly and not the 128GB device (for which the contract fees where made identical). My 128GB device has been delivered today and activated, is there any way at all now to get back to the 256GB device plan for the same contract amount?
261
Kash
A
Active Contributor
asked inAsk a question.
Received strange text message within bits of upgrading
The other day I upgraded over the phone to your call centre from a £6 8gb plan to a £7 30gb plan. Despite not travelling out of the UK since April I received this text message:- "You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB. If you exceed your inclusive data allowance, the out-of-plan rate of £10.24 per 100MB will apply. For more info, visit idmobile.co.uk/roaming" What is going on ?
342
A
S
Community Member
asked inAsk a question.
need help!
I can’t make calls!!
483
Kash
K
Community Member
asked inAsk a question.
Data not working
I have tried the multiple methods like checking the coverage and reseting my settings. My data has worked once everything else works fine but not the data.
481
Kash
R
Community Member
posted inAsk a question.
fraud
Hi I'm recently in the process of trying to reclaim my number back due to someone accessing my id mobile account and trying to port it out. I've already made a complaint and been referred to the fraud team. The problem is I have no way of contacting them as phone is disconected, due to issue. So only way is via email as live chat doesn't want to work for me. So I just need confirmation that the below email is genuine. FSEscalations@currys.co.uk Before I send details thanks
2541
Kash
Mollie benjamin
Community Member
posted inAsk a question.
apple music
I have not received any information or email on how to claim the 3 months free Apple Music since joining iD
581
Matthew T
sanguisugadaddy
Community Member
asked inAsk a question.
Cannot change Direct Debit Details
I’ve tried through the app and the website. “Oops...sorry something went wrong.” Tried the chat bot system, literally couldn't do anything and was useless/waste of time. This is terrible customer service.
1857
M
C
New
 Contributor
asked inAsk a question.
Strap's elusive phone
Took out an upgrade on my contract but DPD failed to deliver my phone on 2 attempts it then got returned to the supplier. I have discovered myself the phone was returned to Curry's they have now cancelled there side of the contract ID mobile live chat agents are unable to locate my phone despite them supposedly sending numerous emails to the supplier. They keep promising to contact me back but never do so I have to contact live chat and repeat the whole story which gets longer every time. 1 month on I still have no phone which I am paying for and no response from ID. Can anyone help with how I can resolve this please. All I want is my phone.
384
C
Bruce154
New
 Contributor
asked inAsk a question.
Data Roaming Abroad
Hi, I’ve just arrived in France and am trying to use my data roaming allowance. I’ve contacted ID Support via Twitter but they don’t seem to be able to help me. Basically, I can’t see how to turn on Data Roaming. When I was with my previous carrier (EE) I could toggle this on or off in the settings page under Mobile Data options. I’ve attached a screenshot of my wife’s Mobile Service Page (she’s still with EE). With ID, that screen does not appear. I go into ‘Mobile Data’ and just get a voice of ‘Off’ or ‘Personal’’ I’ve ticked ‘Personal’ because I don’t believe that ‘Off’ can be right, but this doesn’t help. Anyone got any ideas or help please? Screen shots attached. Many thanks for any help. I’m getting desperate!
3163
Matthew T
R
Community Member
asked inAsk a question.
contract
I have 4 phones (mine and 3 children) that were up for change of contract on 22/08/24, i would like to change them over to sim only, as of 22/08/24. i assume that i would have a 14 day cooling off period as it is a direct debit contract. I can’t contact anyone physically to discuss this. please could you advise exactly what steps i need to take to ensure that i am not paying for 4 phones i have already paid for, but to ensure that my next direct debit is for sim only contract. Or how i go about ending my 4 contracts under the cooling off period of the contract. i would like to go elsewhere where i could speak with someone if any issues. i have been with ID as a provider for 6 years, in the past i have been able to speak with a customer advisor. i look forward to a response. thanks
451
Matthew T
A
Active Contributor
asked inAsk a question.
Carphone Warehouse current ID Sim Offer
They are doing monthly contract 30gb data, unlimited calls and data for £7.00. Can you upgrade my current £6.00 8gb deal ?
673
Matthew T
1
New
 Contributor
asked inAsk a question.
Network Coverage
When I signed up I was shown an network coverage map and was told the area I lived was excellent, this has turned out to not be the case. There is no signal in the area or if it is it's minimum and drops out regularly until I'm out of the area entirely. Signal is okay in the town center but not where I need it the most. I have tried using my old device with the SIM and had the same issue. Please could you look into the signal in the HD9 area of Huddersfield - Mainly Honely
755
Matthew T
Ezmeralda Edwards
Community Member
asked inAsk a question.
Help no signal or data
Help! I'm in Wales, coverage checker says there should be signal, but there isn't. I have no phone signal or data, and I need sat nav to find where I'm going!!! Please help. I've turned my phone on and off repeatedly and re-started, but still no signal. Help!!! Please!!!! I've even tried removing the SIM, but haven't got a needle to poke in the hole. I'm really struggling without sat nav, and am not sure of how I'm going to get where I need to go. Please help! Cheers Ezzy
382
Matthew T
C
Community Member
asked inAsk a question.
Contracts in my name for me and my son
Hi. I'm looking to switch to ID mobile but can I get 2 separate monthly contracts in my name for me and my 17 year old son? Thanks
431
Matthew T
A
Community Member
asked inAsk a question.
number transfer
I requested my number to be changed when buying the phone, the number hasn't moved over - what is my change date?
291
Matthew T
T
Community Member
asked inAsk a question.
need puk asap
How can I get my puk number please
392
Matthew T
N
Community Member
posted inAsk a question.
sim card only uograde offer in IDmobile app
I have had a phone plan with you for the last 2 years which terminates in 17 days. You have sent me an offer to upgrade via email. I want a sim only offer. I went on idmobile app and found an offer to upgrade for sim only 100gb, three monts free and £10/months for the rest of the year. I phone IDmobile to ask questions about European plan. Someone told me that the offer is a scam. It is not an upgrade. With this plan idmobile will give me a new sim card and a new phone number. Even if It is written in the app that the offer is an upgrade. Who should I believe. I can feel that someone is not honest here! Could you clarify please.
841
Matthew T
Bernadette Tatton
New
 Contributor
asked inAsk a question.
ringing abroad
Why do I get a message saying I cannot make any calls as I've reached my capped limit? This is when I try to ring abroad. But I thought I had unlimited data/text and phone calls??
953
Tom
B
Community Member
posted inAsk a question.
Contract update problem
24 Aug 24 Purchased a new phone from Curry’s and they were to cancel my old ID phone rental. The purchase was made to update phone, retain exist number, and reduce monthly rental. Currently ID keep highlighting the old monthly charge, old contract has not been cancelled. Cannot speak to ID, cannot get confirmation of cancelled rental, none of prompts appear to cater for this situation. HELP. how do I update/alter my contract with ID to show line only agreement?
261
Kash
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