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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4779 Topics

V
Newbie
victoriaferrerNewbie
asked in Ask a question.

How do I get notified when my old number has been transferred?

Hi @iD Mobile I’m waiting for my old number to be transferred today (selected day when I purchased SIM card). I inserted the new SIM but obviously has the new ID number (which I don’t want) and can’t register on the app because I’m not receiving the security code.How will I get notified when my old number has been transferred if SMS are not working and can’t register on the app?I’m going abroad tomorrow so I need this to be sorted today.Many thanks!

8
Mohammed
iD Mobile Employee
9 months ago
Shaun Wetton
Newbie
Shaun WettonNewbie
asked in Ask a question.

unblock my phone

Found a lost phone and need to unblock it but I can't find out how .. can anyone help please ?

2
Kash
iD Mobile Employee
9 months ago
J
Rookie
Jess UrchRookie
posted in Ask a question.

App not working. Unable to register or login.

“oops, the details you’ve entered are incorrect” is the message I receive when trying to register on the id mobile app. I have transferred my number over from a previous network and just started using my new ID mobile SIM card today. I have checked and triple checked the details I’ve entered are correct but still no progress. I know my last name and date of birth is 100% correct. I have tried registering with both the number given to me by ID mobile and the number I had beforehand, which has now been transferred across and confirmed by text message from ID mobile today.  I need to secure my account by updating my pin, as instructed via email by ID mobile. But how can I do this if I can’t even login to my account?! 

5
Mohammed
iD Mobile Employee
9 months ago
V
Newbie
vokeyukNewbie
asked in Ask a question.

Esim Support on iD Mobile

Given Three now supports esims (https://www.three.co.uk/support/sim-support/esim) is there any update on when they might come to ID please. Thanks for looking, and for any help offered. 

2
Mohammed
iD Mobile Employee
9 months ago
C
Newbie
ClairWNewbie
asked in Ask a question.

Roaming charges within the UK

I'm in Cromer, Norfolk, and have been charged a roaming fee. How do I dispute this please?

5
Kash
iD Mobile Employee
9 months ago
J
Newbie
Justin BreretonNewbie
asked in Ask a question.

Fraudulent Final Demand Notice

Just received a final demand letter from ID Mobile, i have never had an account with ID Mobile so someone has got hold of my details and created this letter, please can someone from ID Mobile confirm that this is a fraudulent letter please so i can report it to the Action Fraud website as they have asked to do this.

2
Mohammed
iD Mobile Employee
9 months ago
R
Civilian
robertochaulafanCivilian
asked in Ask a question.

Help requested re cancellation of PAC code transfer

I need some help today to cancel a PAC Code transfer as the phone I purchased has been stolen and therefore whoever has stolen it will gain access to my phone number etc.  Please let me know how we can resolve this today.  Thanks

2
Mohammed
iD Mobile Employee
9 months ago
D
Civilian
dinodinoCivilian
asked in Ask a question.

Fraudulent account opened in my name

My identity has been stolen. Action fraud aware. My equifax report tells me the suspect had dealings with ID mobile in my name. Please contact me asap.

2
Kash
iD Mobile Employee
9 months ago
Shelly-Ann Harvey
Newbie
Shelly-Ann HarveyNewbie
asked in Ask a question.

No transaction ID or welcome email

I’ve had no ID welcome email, or transaction number sent and I have my PAC code to switch my old number. How can I get this please as I can’t keep my old number without it and it’s not been sent. It says it should be on my ‘digital invoice’ but it’s not listed on the one invoice I have on my account and live chat isn’t working either, can the welcome email be sent to me? 

3
Kash
iD Mobile Employee
9 months ago
D
Newbie
DaveBNewbie
asked in Ask a question.

roaming on isle of man UK

I am currently a the Isle of man, have been previously with no problems, but now I am unable to access any internet services, phone calls work fine but no data, my roaming is set to on on the app, phone has worked previously as well so it not those settings, cannot even get onto live chat with ID for any help.  Anyone got any ideas

2
Kash
iD Mobile Employee
9 months ago
bcodercastle
Civilian
bcodercastleCivilian
posted in Ask a question.

Excellent Open Ai Api Development Services | BCoder Castle

B-Coder Castle is one of the top leading software development companies providing the best Open AI Api Development Services in the USA. We provide modern AI models with advanced features and technology for better output. Visit our website for more detailed information.

0
bcodercastle
Civilian
9 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Can you remove my email address from you're system

I took a contract out with you but I had to cancel it because when I tried to register on my account it was saying my email address is already registered to an id account which I had years ago so can someone remove my email address from the system so I can take out another contract and registered my account.

1
WelshPaul
Legend
9 months ago
Steph Mercer
Newbie
Steph MercerNewbie
asked in Ask a question.

What happens during my swtich from O2 on the switch date?

My phone is due to switch over today.  Ive read that it can take til 10pm.  However i can recieve phone calls texts from some people but not others is this right during the process.  How will i know when its completed?Thanks 

2
Mohammed
iD Mobile Employee
9 months ago
A
Anonymous
posted in Ask a question.

Delete My Account

I would like my IDMOBILE account deleted as I am no longer and finished with the phone service.

3
Mohammed
iD Mobile Employee
9 months ago
F
Rookie
FiggisRookie
posted in Ask a question.

I'm leaving ID Mobile to get 100 international minutes & save on landline costs

If I have just 100 international minutes on my mobile plan, I can cancel the international option on my landline and save £8-12 per month. I use Whats-app to call some people so I’m not using the landline much for international calls. 100 minutes per mo nth will do nicely.The ID Mobile 3 network does not have good reception inside my home but it is not too much of a problem as I can use the landline to phone others. If someone calls me on my mobile the call often drops which is irritating. I’m hoping that by moving to a Vodaphone network the reception will be better indoors.So, after four years with ID Mobile, I’m leaving for the 100 international minutes and the hope of better reception. I also do not like ‘CHAT’. Sometimes a conversation with a real person solves a problem in a minute, when a Chat with a bot and to and fro Chats with a busy assistant takes 20 or more minutes to achieve a similar result.If ID Mobile decides to add International minutes to their SIM only plans I may re

9
Mohammed
iD Mobile Employee
9 months ago
D
Civilian
DavePontCivilian
asked in Ask a question.

what is my phone number?

I’m trying to use my PAC code to switch my old number onto my new sim - the site says my new iD phone number will be on the welcoming email I received from iD - it isn’t on any email I’ve received from iD. On th elater emails the last 4 digits of the number are listed but not the full phone number. 

2
Mohammed
iD Mobile Employee
9 months ago
T
Newbie
TikenNewbie
asked in Ask a question.

£100 Curry Voucher for Google Pixel 7 Pro Purchase Not received

Hi, I have been waiting for my voucher, I bought my Pixel 7 pro on 9th Feb and should have received the £100 curry voucher by 24th April as per the promotion. I was away on Holidays and almost forgot about it.I have now checked both my inbox and spam and also searched for emails. Though, I received lots of promotion emails from Curry, last one being 4th June,  I couldn't find email for the promised voucher! Could you advise please when i will get the voucher. 

3
Mohammed
iD Mobile Employee
9 months ago
Cherelyn Griffiths-Gould
Newbie
Cherelyn Griffiths-GouldNewbie
asked in Ask a question.

Bereavement

My father has passed away and I need to cancel the direct debit for his phone.  Can you please advise me how I do this? Unfortunately I am struggling to find his phone and/or his mobile number. Thanks 

5
Mohammed
iD Mobile Employee
9 months ago
R
Newbie
rutvikpatelNewbie
asked in Ask a question.

How to block 85222 Deal Alerts

Form last two month some messages coming from 85222 Deal Alerts and am being charged each time.Anyone have any idea how I can block or terminate these?Any assistance would be appreciated

13
Mohammed
iD Mobile Employee
9 months ago
S
Civilian
samspragg01Civilian
asked in Ask a question.

Cannot See Order Confirmation

Just bought an iphone 13, do not know if this has processed or gone through due to no clarification via email. Is this common? or does this happen due to a failed credit check 

4
Mohammed
iD Mobile Employee
9 months ago
Cherelyn Griffiths-Gould
Newbie
Cherelyn Griffiths-GouldNewbie
asked in Ask a question.

ID Live chat not working

is anyone able to get to the ID live chat?? I keep getting an error message:The requested URL was rejected. Please consult with your administrator.Your support ID is: 16041408447785193301

2
Mohammed
iD Mobile Employee
9 months ago
A
Newbie
Angela HylandNewbie
posted in Ask a question.

Transaction Number - Welcome to iD email not received

I haven’t got my welcome e mail with my transaction number

1
Mohammed
iD Mobile Employee
9 months ago
F
Newbie
fnewbie2099Newbie
asked in Ask a question.

Switch to ID - PAC error issue

When trying to set up a PAC code switch I keep getting the following error message:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I have searched forum and tried a few suggested fixes such as capitals for the surname but still same issue.Please can you advise how to fix?

7
Mohammed
iD Mobile Employee
9 months ago
Lois Bishop
Newbie
Lois BishopNewbie
asked in Ask a question.

Phone number hasn't transfered but says it has

I transfered my old number over a while ago but when I message some people I still come up as the number ID assigned me but people can reach my using my old number too 

7
Mohammed
iD Mobile Employee
9 months ago
L
Newbie
LthorneNewbie
asked in Ask a question.

why is my bill higher than normal?

My latest bill in comparison to last month is £13 which is quite significant. Looking at my bill the biggest difference is the monthly charge increasing from £24.56 to £33.44.  I have searched my emails and I can’t find anything about a price increase but even so that is a massive leap as it’s over a third of my previous base cost (before VAT and other charges). 

3
Mohammed
iD Mobile Employee
9 months ago
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