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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4753 Topics

EB27
Newbie
EB27Newbie
asked in Ask a question.

currys gift card scam

The gift card is Ponzi scheme 

6
Kash
iD Mobile Employee
9 months ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Can I change phone number and bring an old number from GifGaf on that plan?

I have 48 months plan with ID.  Can I change the ID number with an other number I prefere to use? And if yes, How?

2
Kash
iD Mobile Employee
9 months ago
C
Newbie
ColinmcdonaldNewbie
asked in Ask a question.

roaming abroad

My daughter is travelling abroad for 17 days visiting 5 countries in this time (3 or 4 days in each country).. she joined ID before 21st June so only has the limited amount of data to use (£7 per month so only allowed 5.4gb data under the fair usage policy). So my question is, does the allowance reset every time she enters a new country or is it just 5.4gb over the whole 17 days... Also, her monthly allowance will reset during this trip so again will this only give her 5.4gb or will she get another new 5.4gb when the new payment month starts... Hope this makes sense.. thanks

4
Kash
iD Mobile Employee
9 months ago
Allan Mickey McMullan
Civilian
Allan Mickey McMullanCivilian
asked in Ask a question.

How to send an sms to multiple contacts at tye same time?

Hi, I really need to set up my SIM so that I can write an SMS and send to multiple recipients at the same time.  Can anyone please advise on how to do this?

2
Kash
iD Mobile Employee
9 months ago
S
Newbie
SuperMaioBroNewbie
asked in Ask a question.

Submitted PAC, old number disconnected but not transferred

Hi, I filled out the online form and submitted my PAC code, and selected today as the transfer date. My old sim has been disconnected but no sign of it transferring to my iD account. It's been 3 hours since I was disconnected. How long does this usually take? Yes I definitely submitted a PAC code, the form makes you select which type Thanks in advance

5
Kash
iD Mobile Employee
9 months ago
E
Newbie
EllaDavies96Newbie
posted in Ask a question.

pac isnt working

I have put my pac number in and he is saying its  incorrect, however this is definitely the correct number. Please help as I need to keep my number 

9
Kash
iD Mobile Employee
9 months ago
B
Newbie
benthurlowNewbie
asked in Ask a question.

new Sim problem

New to ID. I missed the original window I had set up to insert and set up my new SIM as stuck in standstill traffic for 4 hours . Confirms online my aim is active . I could call out on my new SIM and it came up as my original  number I had set up to port .  However, I was not able to receive calls and or text  although my phone was recognising I had put in an ID SIM.  I could not receive calls. It seems to have corrupted something as now when I put back my vodafone aim the calls are somehow barred unless I temporarily reset and switch off WiFi ? Very odd. Is this a time sensitive issue when the slot is created to port over or does it take some hours to have aim in before it updates  ? Very hard to get support and no telephone options. Can someone in online support help me solve this asap as I desperately need this sorted before travelling.  My phone is a Google pixel 3a  Thanks Ben 

2
Kash
iD Mobile Employee
9 months ago
Sarahd2328
Newbie
Sarahd2328Newbie
asked in Ask a question.

No data rollover

I have been with Id for a couple of years, I recently changed plan but in a new month I have lost my data rollover? 

2
Kash
iD Mobile Employee
9 months ago
Nathan McMahon
Newbie
Nathan McMahonNewbie
asked in Ask a question.

Upgrade denied - what next?

I am currently on a £10pm sim only contract, after being on a handset contract for over two years. Now it is time for a new handset, I logged in to the app and was offered a deal for Samsung Galaxy s23 Ultra. I chose this deal, entered bank details for the upfront cost, and received order confirmation. Didn't hear anything for 2 days and when I contacted ID, they have told me I cannot upgrade to a premium handset. Long story short, I have been in store to Currys and the same thing. I can still see the deal online and could access this if I was a new customer, but ID and Currys are telling me that my only options are to change network or change number. Surely something can be done about this?! Customer service are terrible and promised me they could manually upgrade....but never called me back. Please help!

4
Kash
iD Mobile Employee
9 months ago
M
Newbie
mrben10Newbie
posted in Ask a question.

Mobile Phone Contracts & Pay Monthly Deals

This page would benefit from a toggle or filter to remove out of stock devices.

2
Kash
iD Mobile Employee
9 months ago
I
Newbie
iDNewbie123Newbie
asked in Ask a question.

Amazon £50 Gift Card not Received

Hi,I joined iD following an offer on Money Saving Expert for a £50 Amazon gift card if I signed up for an £8/month year-long SIM-only contract. I followed the link provided and completed my sign-up in one session using the application process I was directed to using the MSE link. The offer said I would have to wait 90 days to receive an email with details on my gift card. My first billing period was in Feb 2023 so it is now way past the 90 day waiting period. Could you please help look into how I claim my gift card?Thanks!

12
Kash
iD Mobile Employee
9 months ago
S
Newbie
SmahmedNewbie
asked in Ask a question.

calls and text not receiving after port

Hi,My number has been ported from giffgaff to ID mobile . But there seems to be great error.Only a very few people can call me. But most numbers can't call or text my number. At the same time when I request verification from what's app and they try calling or sending me sms it doesn't come through. I saw when my partner calling me or a friend it shows invalid number. Can you please help me ASAP. The port date was 19th June.

1
Kash
iD Mobile Employee
9 months ago
Scott Sharp
Newbie
Scott SharpNewbie
asked in Ask a question.

Number has not transferred yet

Provided my PAC code when i set up my contract and was told it would transfer next dayNow a week later it stil hasn’t swapped over??

12
Kash
iD Mobile Employee
9 months ago
Helen Trota
Civilian
Helen TrotaCivilian
posted in Ask a question.

bill

Hii have recently upgraded my plan from £7 to £5I changed my direct debit instructions but the payment hasn’t been taken out and my phone has been disconnected 

1
Kash
iD Mobile Employee
9 months ago
D
Newbie
DzintraNewbie
asked in Ask a question.

WiFi calling and texts

Can anyone possibly answer, why an approved device on the ID mobile network, is not showing the option to enable wifi calls and texts? A quick and speedy resolution would be greatly appreciated!

14
Kash
iD Mobile Employee
9 months ago
Bren Brenaz
Newbie
Bren BrenazNewbie
asked in Ask a question.

Porting number issues

I have brought my number from Tesco mobile and was given the date of 19/06/23 for my number to port.The port did not happen on that day. I contacted live chat and they offered solutions to rectify such as resetting network, switching off imsg etc, none of which worked.I was told the complaint team would contact me within 48hrs, they have not.I was told the technical team would fix this within 48hrs but they have not.Initially my ported number was making/receiving calls, now it will not receive incoming calls or SMS and states invalid number so I don’t know how the complaints team are going to contact me as they have not at this time.I cant access any of my apps as i can’t receive OTP from Apple, whatsapp etc.The live chat have advised that they are still waiting for my previous provider to ‘transfer files’. This is now five days after the port date and still nothing. I find this hard to believe and was under the impression the new provider were to facilitate the porting process?Does th

2
Kash
iD Mobile Employee
9 months ago
Matt Aria
Civilian
Matt AriaCivilian
asked in Ask a question.

I haven't got my sim card

I orders sim card on 16 of june and setup a direct debit but I haven't got the sim card yet there is no customer service to contact and I'm stuck with no sim and you start send me a bill????? whats is this actually??? Service User Number: 298372 • Reference: 13062173/001

2
Kash
iD Mobile Employee
9 months ago
Bisto
Newbie
BistoNewbie
asked in Ask a question.

switching phone number

Have a new sim with id and want to switch over with my old number. I have enter all the details correctly PAC no Last name in capitalsold number new number and transaction number it’s still keeps coming up there is a issue with your details. please help!!!

2
Kash
iD Mobile Employee
9 months ago
Manjushri Bidari
Civilian
Manjushri BidariCivilian
asked in Ask a question.

Currys egift card

My Currys PC World Gift Card is not working, I get an error saying "Invalid Card Status" on the Currys website. Live Chat support was not helpful at all, and told me to go to Currys support, and Currys support told me to go iD mobile support. Any help would be appreciated. Thanks.

1
Kash
iD Mobile Employee
9 months ago
Katie Constantin
Newbie
Katie ConstantinNewbie
asked in Ask a question.

new tariff

I'm looking to swap networks however I live in quite a rural area. The coverage checker says I should get good signal however I've spoken to people and they seem to think I'll struggle with 3 signal here. I don't want to be tied in to a contract for 2 years with a phone I can't use, so does ID mobile offer a cooling off period and do they honour it? So if my new phone and sim arrive and I find out it doesn't work at home, can I cancel my contract and return it? 

2
Kash
iD Mobile Employee
9 months ago
India Robinson
Newbie
India RobinsonNewbie
posted in Ask a question.

Change my log in details and phone number

I need to urgently change my phone number and log in email address for my account. Please help 

2
Kash
iD Mobile Employee
9 months ago
Rozi Barnes
Newbie
Rozi BarnesNewbie
asked in Ask a question.

Lost phone unable to get pac code

Hello there, I lost my phone last week and can’t remember my Account password. I haven’t got access to the number registered on the account to regain access to my account. I need to get my PAC code to transfer my number to new network but unable to do this without my old phone numbers verification code. Please help! I don’t have money to spend on customer services 😢 

5
Kash
iD Mobile Employee
9 months ago
B
Rookie
Bambi56Rookie
posted in Ask a question.

new number

Mohamid ,please order  me a new number please. And shut this number . Too many spam calls. 

6
Kash
iD Mobile Employee
9 months ago
K
Civilian
Kay EllCivilian
asked in Ask a question.

Upfront cost & monthly payments

i paid 327.99 upfront for my phone on a 2yr contract at 27.99 a month, totalling 999.75 (total effective cost for a new galaxy s22)now, im having to pay 31.74 a month which means the total cost of the phone is now 1059.75 over the 2yrs (if there are no more price increases)where do I, and we, stand, on this issue? i’m sure im not the only one?

2
Kash
iD Mobile Employee
9 months ago
S
Rookie
SafaRookie
posted in Ask a question.

no data at all

Absolutely zero service no one listening to you it’s been 48 hours without data no internet connection at all even did chat with them no one can fix it very disappointing

2
Kash
iD Mobile Employee
9 months ago
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