Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,816 Topics
  • 18,280 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 237

4816 Topics

Layla Lay
Civilian
Layla LayCivilian
asked in Ask a question.

pac

I bought this sim last week , I been told on the phone that my number will change on the 27th June , now we are in July my number still not changed , terrible service no human to talk , if I knew that before I would never join I’d mobile , can someone please contact me asap

1
Tom
iD Mobile Employee
9 months ago
Flamesparrow
Newbie
FlamesparrowNewbie
asked in Ask a question.

Error trying to change plans

I'm trying to change plan but it keeps bringing up an error message. What do I do?

3
Tom
iD Mobile Employee
9 months ago
Victoria A
Newbie
Victoria ANewbie
asked in Ask a question.

Final demand notice, haven't bought anything with this company

I have been sent a final demand notice letter with an outstanding balance of £51.98. I never used this company before. I have an reference from Action fraud. Please get back to me as soon as possible. Your contact services are really not very user friendly.

2
Tom
iD Mobile Employee
9 months ago
Luke Joseph Kolade
Civilian
Luke Joseph KoladeCivilian
asked in Ask a question.

wheres my order

I've hust placed an order but had no confirmation email what is going on just looking for an update please 

1
Tom
iD Mobile Employee
9 months ago
YYao Yao
Civilian
YYao YaoCivilian
asked in Ask a question.

Over charge on my contract

Hi ID company, I have signed up for a two-year contract, but no one approached or reminded me while near the end of the contract. Consequently, I have paid the high rate for nearly 4 years! I have logged a complaint, but haven’t heard back from your team. I request a full refund of extra payment. 

4
WelshPaul
Legend
9 months ago
Lizy
Newbie
LizyNewbie
asked in Ask a question.

Canada holiday

Hi. I’m going to Canada for 12 days in July. Will I be able to use my mobile and how much will it cost?

5
Tom
iD Mobile Employee
9 months ago
Boovy22
Newbie
Boovy22Newbie
posted in Ask a question.

help

I paid my bill 2 days ago but cant make calls

1
Tom
iD Mobile Employee
9 months ago
A
Civilian
Avy
posted in Ask a question.

pac code from three not working on your site

What do I do?Doesn't work when I submit the request Contact number pls ?

1
Tom
iD Mobile Employee
9 months ago
J
Newbie
justynaartymiukNewbie
asked in Ask a question.

Trapped into a contract

Hello, hope someone here can help me as the customer service so far has been telling me that they solved my problem when in fact they did nothing, so about a month ago I decided to get a 24 month contract, I got the sim quiet fast, I installed it and guess what, no service at home or work, I used the chat function and complained about this and they told me to get a new sim as the one I got might be damaged, went straight away to Curry’s and got a new sim and that did not help at all, so I went back to the chat service and complained, I asked for my contract to be canceled as I can’t use their services at all, I’ve been told that it will take a day or two for my contract to be changed from 24 month to Pay as GO and I will be able to cancel then, as it was the weekend I thought it might take a bit longer, well 3 weeks have passed and my contract has not changed, I tried to get in touch with them several times but every time the chat “losses connection” and I am being put in a que that la

1
Tom
iD Mobile Employee
9 months ago
S
Newbie
sammio83Newbie
asked in Ask a question.

network connection

Hi I've changed over networks to ID. my other network is saying they can't disconnect my phone yet as ID haven't confirmed the port over of the number. I'm going to be charged extra by my old network which I really can't afford! 

8
Tom
iD Mobile Employee
9 months ago
S
Civilian
SporksterCivilian
asked in Ask a question.

Found a new deal obline fhats also with ID mobile, how do i keep my number?

My current contract has ended and I've found a new deal online. That deal is also with id but it's better than the upgrades I've been offered. How do I cancel this contract and move my number to the new deal?

2
Tom
iD Mobile Employee
9 months ago
L
Newbie
Laura900Newbie
asked in Ask a question.

Can I use my husband's bank account for my direct debit?

My husband and I both have a Barclays account with blue rewards. This means we need to pay in a certain amount each month and have a minimum number of direct debits to retain the rewards and benefits like their Rainy Day Saver.I already have the required number of direct debits and I recently cancelled the vehicle tax direct debit that comes from my husbands account as it's no longer required due to getting a new electric car. So I need to replace a direct debit in his account.When I took out the contract with ID Mobile, I had to set up the direct debit in my own name. I am now able to change the bank details in my ID account.My question is, can I change the direct debit to my husbands bank account, or does the payment always have to come from an account in my own name?

4
Tom
iD Mobile Employee
9 months ago
E
Newbie
ei3014Newbie
asked in Ask a question.

£45 Amazon/Uber eats/Tesco Voucher not received (Gift Cloud)

Hi,On 3rd December 2022 I signed up to ID mobile following links from Money saving expert with the offer of a £45 Amazon / Uber Eats / Tesco voucher. Nearly three months has passed - but no sign of the promised Voucher.Has anyone else got a similar experience relating to this voucher, and were you able to successfully resolve it ?  If so please share.Thanks in advance.Geoff

28
allstontowers
Newbie
9 months ago
P
Civilian
PeterEricCivilian
asked in Ask a question.

connection

Several times when making a telephone call to an organisation that answers the call and puts you in a queue I have found that when eventually put through I can hear them but they cannot hear me. Is this a known fault or does it only happen to me?

4
Tom
iD Mobile Employee
9 months ago
S
Newbie
swgfNewbie
asked in Ask a question.

£40 Gift Card Not Received - Assistance Required

Hi there, I signed up for an iD Mobile SIM only deal through MSE in Feb, off the back of an offer to receive a £40 gift card for Currys, Amazon or Tesco after 90 days - as shown below. 121 days have now passed and I am no closer to obtaining this gift card. I have contacted iD Mobile support who insist they can’t help, despite evidence being posted on this forum of previous intervention with similar cases. I have also contacted GiftCloud, who claim they have no information on my order and have now stopped responding to my emails. Has anyone else experienced this and if so, any pointers on how to get it resolved? ThanksShaun  

7
andewhite
Legend
9 months ago
GrahamJW
Rookie
GrahamJWRookie
asked in Ask a question.

Two accounts being charged after upgrading

I am being billed twice a month after upgrading my account. You have started a new account instead of upgrading my existing account. I need to keep my old number, so I can't just cancel my old account, as I will lose my number that I want to keep.. MyMy old account no. is [REDACTED]. My new order complete email from id is dated 2June and has order ref. [REDACTED].Regards Graham 

14
Tom
iD Mobile Employee
9 months ago
N
Civilian
nuttzzCivilian
asked in Ask a question.

More than one mobile number

Hi, I am thinking of moving my family (4 members) from EE to ID Mobile, can I port them to my account, or do I need to set up new individual accounts?

4
Tom
iD Mobile Employee
9 months ago
S
Newbie
steffgreyNewbie
asked in Ask a question.

Proof of Usage PDF document

Hi, can a Proof of Usage PDF document please be emailed to me?

2
Tom
iD Mobile Employee
9 months ago
D
Rookie
dave6018Rookie
asked in Ask a question.

EE number to ID still not gone through

So we are in the process of switching from EE to ID I was told the port would complete on the 26 by text and it still hasn't, would it make a difference if  the EE number is on an EE SIM , should I be concerned that port is a day late ?

6
Tom
iD Mobile Employee
9 months ago
Andrew James
Newbie
Andrew JamesNewbie
asked in Ask a question.

Why have I been charged for an incoming call while in Turkey?

Recently while in Turkey I received an incoming call from the UK. My data roaming was off.  However I have been charged £12 for a 2 minute call.  I thought you weren’t charged for incoming calls? Any one care to explain?

2
Tom
iD Mobile Employee
9 months ago
Stardust
Rookie
StardustRookie
asked in Ask a question.

No 5G on android

I have an Oppo Reno 4 Pro 5G. ID mobile sent an e mail to say that 5G is now available in our area and posted me a new SIM. There is no option for 5G in the phone settings. Even though the phone is called "pro 5G". 

2
Tom
iD Mobile Employee
9 months ago
G
Newbie
GuyzerNewbie
asked in Ask a question.

My ID account Registration/ Login problems

I received my SIM today, put it in my Pixel phone, and it works straight away. BUT I have had problems setting up my ID account online. I have entered all my details correctly but I keep getting error messages.

8
Tom
iD Mobile Employee
9 months ago
Katherine Cooper
Newbie
Katherine CooperNewbie
posted in Ask a question.

new sim, no number!

HiI've received my new sim with no number!! It's not on packaging, it's not recognised when looked up on two different phones. I've tried ALL your troubleshooting for this problem on your website (so please don't re-suggest any of those to me in your replyto me). When I try to use my phone it just comes up with 'not registered on network'. Tried calling your 'customer services', but with no number it won't put me through, which is very unhelpful for this particular customer needing this particular service from your so called helpline! I cannot register an online account because, you've guessed it, no number!! So far not impressed with idmobile, let's hope whoever responds to this, makes the difference.If this isn't resolved within 24 hours, please cancel my order and refund any money owing. At the very very least, the new number of a sim should be either in an accompanying letter, or on the packaging; I've never come across this before, and since reading comments online, sadly find it'

3
Tom
iD Mobile Employee
9 months ago
Jane Roewellyn
Newbie
Jane RoewellynNewbie
asked in Ask a question.

no data

Hi, My phone data was suspended as I had forgotten to pay my bill..I've paid it 3 days ago but still no date.

2
Tom
iD Mobile Employee
9 months ago
Lynne G
Newbie
Lynne GNewbie
asked in Ask a question.

0800 numbers

Hello I am in Malta and really need to contact an 0800 number! Is this not allowed with ID mobile? Thanks

7
andewhite
Legend
9 months ago
Terms & Conditions
Why iD Mobile?