i have just upgraded ny phone and thought i picked a contract with unlimited data. There has been a mistake as i only have 10GB of data and have ran out. How can i change this.

Looking to upgrade or leave 

I am a vulnerable customer I understand I owe £119 on my Bill. I’m unable to pay this until my payday 24th but also I’m unable to pay this unless I can receive a text message from universal credit to login to do my to-do list. I understand you’ve cut my services off but I need to be able to receive a text message to look into my universal credit to be able to get paid I’m a vulnerable customer. My anxiety is through the roof and I don’t know what else to do.

cost of using id mobile in guernsey 

Hi - i am trying to change my billing to another card, but the app tells me I have an outstanding payment so I can't. Looking at my payment history, it looks like I should be up to date, so I want to check if this outstanding bill is accurate before paying it. Currently, the app says I need to pay £16.49 by the 30th of April - but i have paid this amount and the message remains. 

Hi - i am trying to change my billing to another card, but the app tells me I have an outstanding payment so I can't. Looking at my payment history, it looks like I should be up to date, so I want to check if this outstanding bill is accurate before paying it. Currently, the app says I need to pay £16.49 by the 30th of April - but i have paid this amount and the message remains. 

My phone bill was meant to come out on the 18th may still no payment has been taken my bill is on my app but saying oops something went wrong is there anything I can do about this Iv never not paid my bill 

I am unable to pay my bill this month. 

I would like my payment on my account deferred 

I have paid my bill for march twice of £29.99 each and it’s saying I have an outstanding bill of £31.49 but my next bill is only due on 21st May and I have already paid my april one 

Hi I’m due to pay a bill tomorrow at £66 again and im wondering why This is as I’ve already paid one at that price for the month before.  

My Bill is saying it’s line £52 because i didnt pay it last month, I’ve checked my bank statements and i havent missed a single payment, i did pay in april and im not paying it again. I wont pay it at all if you think you can have that much from me

Hi, I changed plans and there are charges I didn't expect to be on there, what is the £20.83 just listed as UK, surly that shouldn't be on there! 

i’ve just added on a roaming fee for £20 for Switzerland, why am I being charged an additional £15?!

Your support team didn’t seem able to help me with this, but I topped up my PAYG plan recently for business use and was disappointed when it came to doing my expenses that they could not supply me with a VAT receipt, as I believe is required for any VAT registered business under UK law. Understandably your process is more geared to providing these for contract plans, however I think you also have an obligation to do so for any payments you take including this PAYG topup. Is there somone I could speak to about this?

As far as I can work out my contract is due to end in 2 days time but I have received no notification of this from ID. Should I have received anything?What happens when the contract ends. Does my service continue but without a contract?Will there be a price increase?Will I be able to switch to a different plan; e.g: SiM Only?What if I want to go to another provider? 

I have two sim only numbers with ID mobile, both have had little to no service for the past week.The ‘three network status’ page says there aware of a problem in the GU3 area and are working on it. But its been over a week now, I need a rebate on my account for your lack of service!

My bill is £68.20 rather than £53.99 why?

i’ve just added on a roaming fee for £20 for Switzerland, why am I being charged an additional £15?!

        .. 

If my contract start date was 27 February 2024 when is my last monthly contract payment due?

hi I really want to pay off the rest of my phone contract but also keep my phone number and just then go down to a SIM only how do I do this please

Hi there,  How do I change my direct debit card? When I try to do it on the app it just says Oops something went wrong. Best wishes, Katy

Experience say I've missed payments, my bank says I havnt. This is affecting my credit score

Hello. Why in my bill is extra 8.55 to pay? I have unlimited messages, calls and I used 10gb from my 200gb pack?