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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 390 Topics
  • 919 Replies
390 Topics
K
Newbie
KeyjonathanNewbie
asked in Bills, Payments & Charges.
SIM

I've just registered for a SIM but have received two emails. I only wish to receive one new SIM. Please could the most recent order email active and the older one get cancelled?

2
Kash
iD Mobile Employee
3 months ago
Michelle Millin
Newbie
Michelle MillinNewbie
asked in Bills, Payments & Charges.
wanting to pay my overdue payment with friends debit card

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

3
Kash
iD Mobile Employee
3 months ago
G
Newbie
Gruff31Newbie
asked in Bills, Payments & Charges.
ID complaint

I have complained to ID many many times stating that I was promised a curry’s voucher of £30 fo myself and my daughter.  I was promised that someone would be in touch to resolve the issue but nothing heard back!!! What do I have to do to have this resolved as I’ve been waiting since December 23!!

2
Tyler
iD Mobile Employee
3 months ago
Josef Musil
Newbie
Josef MusilNewbie
posted in Bills, Payments & Charges.
direct debit

Hello CAN SOMEONE EXPLAIN TO ME WHY I CANNOT SET UP DIRECT DEBIT? MY BALANCE IS CLEAR .FROM WEDNESDAY I JUST RECEIVED ANSWER LIKE "OPPS SOMETHING GOING WRONG PLEASE TRY LATER 'thank you.2 days I waiting for some ideas what going on. I'd community is useless 

1
Kash
iD Mobile Employee
3 months ago
David Parry
Newbie
David ParryNewbie
asked in Bills, Payments & Charges.
phone bill

Why is my phone bill so high this month. It has a big jump from last month and has no extra charges 

2
Kash
iD Mobile Employee
3 months ago
Josef Musil
Newbie
Josef MusilNewbie
asked in Bills, Payments & Charges.
mr josef. musil

I need if my direct debit will take every 16th.thank you

3
Tyler
iD Mobile Employee
3 months ago
Pamela Key
Newbie
Pamela KeyNewbie
asked in Bills, Payments & Charges.
Pam

Ring me please 

2
Kash
iD Mobile Employee
3 months ago
Josef Musil
Newbie
Josef MusilNewbie
asked in Bills, Payments & Charges.
direct debit

I cannot setup direct debit  can you  help  someone please or u r away for long time 

1
Kash
iD Mobile Employee
3 months ago
Josef Musil
Newbie
Josef MusilNewbie
asked in Bills, Payments & Charges.
mr josef musil

Hello anyone More than 2 days  I try set up direct debit but always I get message"  something is wrong "Anybody have idea what going on   ?Thanks 

1
Kash
iD Mobile Employee
3 months ago
Taylor's Trader's
Newbie
Taylor's Trader'sNewbie
posted in Bills, Payments & Charges.
paid the

Plz help paid but no mins or data

1
Tom
iD Mobile Employee
3 months ago
B
Newbie
Beth RogersNewbie
posted in Bills, Payments & Charges.
bill

Hello I started my new phone contact today my bill started from the 12th I only had the sim in the post today 

1
Tom
iD Mobile Employee
3 months ago
S
Newbie
Shelby FordNewbie
posted in Bills, Payments & Charges.
Paid bill but still cut off

I have paid my bill yet I am still cut off??

1
Tom
iD Mobile Employee
3 months ago
Huw Costin
Newbie
Huw CostinNewbie
asked in Bills, Payments & Charges.
Unfair Bill

I had my ID Sim for a couple of weeks , during which time I couldn’t make any calls or receive them. I could not get any sense from the Bot about what to do fix it and also could not find a number or email address to contact to fix the issue so I gave up I changed to another company and the SIM worked without problem.  Now I’ve been charged more than £70 for ID’s terrible service.  How do I dispute this? Thank you. 

2
Kash
iD Mobile Employee
3 months ago
Josef Musil
Newbie
Josef MusilNewbie
asked in Bills, Payments & Charges.
direct debit

I can't setup direct debit WHY?SIMPLE QUESTION SO CAN I HAVE SIMPLE ANSWER PLEASE 

2
Kash
iD Mobile Employee
3 months ago
Darcey Blaze
Newbie
Darcey BlazeNewbie
asked in Bills, Payments & Charges.
I cant 0-7 my bill?

So I need to pay my bill, can’t text or make calls atm. I’ve tried to pay it on the app and online with two different bank accounts and every time I get “oops… something went wrong”. 

1
Kash
iD Mobile Employee
3 months ago
A
Newbie
ARDGNewbie
asked in Bills, Payments & Charges.
Direct debit

I'm trying to change my direct debit details but won't let me change to a different account? 

1
Tyler
iD Mobile Employee
4 months ago
Cara Adams
Newbie
Cara AdamsNewbie
asked in Bills, Payments & Charges.
early upgrade

Hi I'm apparently able to upgrade early without paying off my contract in 10 days from now, does anyone know if I'd be able to do it sooner without any fees? The reason is my husband phone is broken and it would save him paying for a repair if he can use my old one.

1
Tyler
iD Mobile Employee
4 months ago
Robert1234
Newbie
Robert1234Newbie
asked in Bills, Payments & Charges.
Proof of Purchase

Please could I get a proof of purchase / receipt for my phone and plan?

1
Tyler
iD Mobile Employee
4 months ago
R
Civilian
RossMacp7Civilian
asked in Bills, Payments & Charges.
Paid Outstanding Balance but still says its overdue

I have paid off an outstanding balance but my account still says it is overdue and no services have been returned

1
Kash
iD Mobile Employee
4 months ago
Kaif Khan
Newbie
Kaif KhanNewbie
asked in Bills, Payments & Charges.
phone

Hi,I'm using Id Mobile sim for almost like 9 months It's a 2 year contract just sim of monthly 9 pounds I want to buy One phone can I merge this or can I just buy a phone?

1
Tom
iD Mobile Employee
4 months ago
Liam Evans
Newbie
Liam EvansNewbie
asked in Bills, Payments & Charges.
Bill

I have paid my bill and still can’t use my services

1
Kash
iD Mobile Employee
4 months ago
Joseph Taylor
Newbie
Joseph TaylorNewbie
asked in Bills, Payments & Charges.
bill

I have just paid my bill but my services aren't restored  

1
Tyler
iD Mobile Employee
4 months ago
elly123
Civilian
elly123Civilian
asked in Bills, Payments & Charges.
bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
5 months ago
A
Newbie
Adam8991Newbie
posted in Bills, Payments & Charges.
service restricted

I paid my bill yesterday but phones still restricted

1
Tyler
iD Mobile Employee
5 months ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills, Payments & Charges.
why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
5 months ago
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