I use an iD Mobile sim in my router and I am frequently getting a ‘No internet’ warning.  I have access to another router, on a broadband connection, which if I connect to I have no issues.   So it is not my laptop.  I have just been travelling around north Yorkshire with it for the last 10 days with  the router and no problems.  Now I am home, in Hadlow Kent, I am having problems again.  If I reboot the router it reconnects ok for a while and then stops.  I have checked the profile and that is correct.  The website shows no issues in my area - so what is going on.  Could it be congestion on the transmitter as it used to slow down on football match days, now it just stops.  The router shows an upload speed but no download speed and it shows a full signal strength.

Caller cannot hear me on 4G but fine on WhatsApp 

Hi,When passing through the area around Ock Street in Abingdon (example postcode in the middle of the area = OX14 5DH) either in a vehicle or on foot, the 4G signal displays 1-bar at best and my mobile phone barely connects to apps such as WhatsApp and Pokemon Go. However, the 4G network connection checker (see image below) indicates that the signal is “excellent” both indoors and outdoors, which is blatantly not the case. I originally had this problem with an iPhone SE 2020 and it continues with an iPhone 12 Pro. I first noticed it in March 2024.There is no 5G coverage in this area (see image below), although 5G coverage is available very close by. Is it possible to report this substandard 4G coverage to 3, or are they channelling all their efforts into rolling out 5G rather than improving 4G coverage?

Since i transferred to id movile i have been having network issues. They are peak during particular hours. But since 2-3 days it’s gotten much worse. I did all the steps i found here on the community like updating phone, removing, sim, airplane mode, turning phone off etc.. but nothing worked. 

I am not receiving calls on my Google Pixel 6a since porting my old number via PACI think it's something about the phone diverting calls to the iD number I had for a couple of days when I first joined the network, but I can't fix itHave tried multiple things from the community - turning RSC chats off & on, resetting network settings, clearing cache & storage in various apps, removing the temporary number from my Google account, nothing seems to work Seems like other people have had the same / similar issue but I can't find the right fix. Have spoken to live chat multiple times and that hasn't helpedAny help very much appreciated 🙏

When (or if) will the Vodafone and three merger improve our signal 

I use my mobile for business calls every single day, and my 50 mile each way journey is the same route, using some of the busiest roads in the country (M4 between junctions 12 - 10 & other nearby major routes)...yet for 90% of the journey I cannot use my phone due to the horrendous signal failure that results in me having to keep ringing people back time and time again - it's embarrassing, unprofessional and I end up losing over 2 hours of valuable time per day. I have tried every option available of advice given, and nothing is working, and i am at the point of jacking in this contract with iD and going to another network that's going to give me better and more reliable signal, because I cannot afford to be losing out on work due to this. How can I get out of my contract? Because iD is not providing me with the service I need. 

I have ID mobile esim in a pixel 9 Pro. When I first had it the network coverage didn't seem quite as good as my previous provider, however, over the last few weeks coverage seems to have got steadily worse to the point that it is almost unusable and I'm having to have several attempts to complete a phone conversation. This is both normal phone calls and WhatsApp calls. I previously had three mobile and so didn't anticipate any change in network coverage. It was noticeably not as good when I first started with ID mobile but has been really poor for the last couple of weeks. This has been both at my home address and local area and the area in which I work which is 15 mi or so away postcodes, gl5 and gl51. Can anyone help? Because I'm on the verge of having to have a second phone it is so bad.

my wife and I have IDmobile sim and recently visited Spain, ID mobile did not work for us there , could not make calls, text and no data. Reset network, activated roaming on network and on phone but did not work , we were forced to buy esims.disappointed either service and thinking about getting another provider.

having trouble with location accuracy when using waze and maps to the point it is useless but put a vodaphone sim in and it works fine , phone is a samsung A52, not sure how to get it resolved.

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

No network coverage all day. Can't make or recieve any calls or use Internet outwith my home and wifi. Getting so sick of this network and im only 6 months in. Checked area coverage and apparently it's good so ?? How can that be correct.

Hi, I have just purchased a new iPhone 16 from ID. I can’t access the internet without WiFi. Grateful if you could advise. 

My phone signal works pretty fine for the most part, but it drops when when I’m at my new place, usually when the train goes past. Pretty close to an overground train station and I hear the train immediately every time the signal drops! I use hotspot for most things so it’s pretty frustrating having to constantly reconnect!  Anything I can do to prevent this?

iPhone SE 2020Signal was storming in any room in house for several years never had an issue.Then in around late 2024 my local cell mast which is a couple of blocks and visible from at least two upstairs windows, was switched off (according to third party web site) anyway this coincided with the signal dropping to one bar and phone being unusable on ground floor and patchy on first floor.  A few months ago a new larger mast replaced the original and I assumed the previously great signal would resume.It never has and is just as bad.  The guys installing the mast told me it would carry all networks including 3 but things haven’t improved.The mast is at Slaidburn Crescent and my postcode is PR9 9UP Im considering moving providers because of the above because I really rely on the phone a lot and it’s such a nuisance having to go upstairs and stand next to a window just to be heard. I tried contacting 3 who

Second time this month I've received a call/text about me calling random numbers. However, I know for sure I did not make these calls.  Does ID have any phone number protection systems in place so my number cannot be stolen for fraudulent activity?  I want to enable caller ID authentication or any existing spoofing protection. Please advise.

Having trouble phoning out and receiving themI've a G5 phone and been told not good in my areaHow do I get around this problem Lyndhurst Parry Cf453bw 

I can no longer connect to a UK landline, mobile to mobile is working fine, does anyone know how to raise a support call ?

My iphone is unable to connect to any uk landlines 

The last text message I got through was 10 days ago I know multiple friends and family members have sent SMS messages through to me, my messages get received by them but I don't get theirs. I have followed all the guidance steps given to other people with similar issues 

Not got bars showing at all when at home, just circle with line through it.Have also had issues making calls when outside for a fair while now.  Just will not connect. Supposedly got 4G in my area. Phone is a Samsung Galaxy from 2017 and I did see you had some issues with your network and users of this phone. 

My phone isn't connecting to new broadband.  The tv's are connected and all good,but my provider said to ring my phone provider as my be a fault.

A couple of days ago noticed both mine and my wife’s iPhones SE were no longer showing ‘wifi calling’ on screen and not able to make it receive calls through wifi calling.  Tried rebooting phone, toggling wifi calling in settings and restarting BT router.  No change.  Suggestions welcomed.  As both phones have stopped working at the same time suspect there is a common cause

I have been with ID mobile for many years without any issues. For the first time last month I used up all my data allowance. When the data renewed I no longer have mobile data in any location. I have tried everything, resetting data, resetting phone, try sim in another phone and all the suggestions given to me by the chatbot but nothing works. Can anyone help please?

Hello there I just got a contract with ID with new phone and data and is the first month  and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks .