Coverage & Network.

My phone is currently saying “no SIM”. Is this as a result of the recent outages?

The first year has been problem free, but sadly for the past 2 months or so we are having continuous issues with every incoming and outgoing call, people only hear a few words of what we are saying and vice versa, many calls just disconnect after a minute or so. We have 2 contracts in this household with Idmobile and it happens to both of us, trying our sim cards in other phones gives the same issue.Have tried with wifi calling enabled and disabled but it is exactly the same . Last night as a last resort I did a factory reset of both phones but the problem persists. On the network status checker it says “ We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here. ” It has been saying this for a while. I will add that data and texts seem to be working okay, though we are not a big user of either, it is the calls that are important and which we use the most, or used to, it is now embarrassing as all the call consists of is “ Hello? can you hear me, silence” , just like you see on a comedy show. We are now without the use of a phone. Can someone from the provider kindly let us know how to proceed with this problem. Thank you!

Hi, can't make or receive calls text working ok tried reset but not working. Check coverage and it says it's good

I have just moved from EE to IDMobile and now i cannot receive calls from any EE mobiles. I have performed a network reset on the phone but this has not worked. Please help.

If someone tries to call me when I am out of reception then it tells them it is an invalid number rather than going through to voicemail. How can I rectify this? Thanks!

Since using my ID mobile SIM, if I make a phone call - especially from home but this happens anywhere, if I read a number out on a phone call it nearly always breaks up, so if I say “post code M14 3RT” it will probably cut out at the 4 and certainly the 3. It makes it impossible to deal with any numbers, which is a problem because it’s my job! If I switch to an O2 SIM in the same phone (S24 Ultra which supports having 2 physical SIMs), everything is fine, so it is definitely something to do with ID mobile. My suspicion is that it’s something to do with the compression being used, but it means I simply can’t make outgoing calls. Does anyone else have experience of this?

I have terrible signal at my house, for some reason when calls come through they don’t go through WiFi calling and I just get voicemails (which I then can’t dial up at home). My WiFi works fine for emails, watsapp etc. I’ve switched on WiFi calling but am I doing something wrong?

I’ve recently switched from O2 to ID, porting my old number across. My switch happened today and all looks ok, except for the fact that when I look at the primary mobile service provider details on my iPhone (settings- mobile service - primary), it’s still showing as O2. the travel mobile service provider is showing correctly as ID, and the mobile numbers showing under both are correct. Should the primary mobile service provider now not be showing up as ID? I don’t know if it’s connected, but I also get next to no signal when I’m away from WiFi, and only when I have mobile switching turned on. I get no internet without switching turned on

I've just switched from Lycamobile, who I used to get a steady 35-40mbps with, to ID. My router has line of sight to the mast located at 54.2522, -1.2056 which can be pasted into Google Maps. This is a fairly remote rural area, and most residents are old enough to remember the English civil war. I get full five bars of signal continously. The service I'm getting with ID is horrendous - the first speed test gave 8mbps, now they consistently give under 2mbps, and the service “dies” every hour or two, requiring a reboot of the router to reconnect. Is this just how it is and why it's cheap, or is there some kind of network maintenance happening?

This seems like the same problem others are experiencing, e.g. https://community.idmobile.co.uk/ask-a-question-18/unable-to-make-id-mobile-calls-61529 https://community.idmobile.co.uk/coverage-network-24/voice-calls-only-work-when-miles-away-from-home-60543 I have a good 4G signal and 4G calling is enabled on my phone (a OnePlus 5T with Android 11). It works on my other (EE) SIM. In areas where only an LTE signal is available, I am unable to make or receive phone calls on iD. Where 3G or GSM are available it works fine. Where both are available I can reproduce the issue by forcing the phone to LTE only in the settings. I have gone through support - reset network settings, manually force network to iD, clean SIM etc. with no success. They are sending me a replacement SIM but I would be surprised if that helps. If there’s any more debugging info that would be useful I can provide it. Obviously I cannot remain as a customer if it’s impossible to make voice calls in large areas of the country.

About four weeks ago, both my and my wife’s phone stopped processing voice calls when at home or in the local area. We cannot call out: the phone says ‘Dialling’ but there’s no audible dial tone. People trying to call us will sometimes get a message saying we on another line. If we are a few miles away, everything works fine. I have looked for somewhere to log the fault with iD. I thought I had found somewhere but need to look again.

No matter where I am, my 5G is SO slow. It used to be fine at home but after the last week or so, it’s dropped down to barely being useable. It’s saying there’s no network issues in the area but I just cannot believe that?

I’ve just got a new monthly ID mobile contract, and i am barely getting over 1meg speed. I have an iphone 12 pro max. Changed handset over to a new android mobile and it’s the same. This speed is at home and out in my local area, I am in Barry close to Cardiff UK. I really did not expect such poor network coverage, as i was with 3 for 12 years. Sadly this is not acceptable in 2024 for network coverage in the UK. As for support there is no dedicated number or app or anything for ID Mobile, I deeply regret swapping from 02.

Hi. I’ve recently taken out 2 sim only contracts with ID Mobile on the account that when we moved house, the coverage inside and out were showing as great. However, we have now moved and get no signal at all. please advise on solution.

What on earth is happening ? switch to a new network and within a few months it’s so poor , internet is slow calls drop and poor quality. ID mobile please help this is appaling

Hi, I'm having a problem where the hotspot is throttling the speed to my pc. On my phone I get 5g at about 300mbs consistently but the hotspot is throttling the pc to about 10 mbs. Can anyone help?

Hello, does anyone know how to get faster speeds when connecting to a mobile hotspot as mine seem unusually low? It seems I’m getting a fraction of my actual speed and I’m not sure why. My actual phone’s speeds are between 350MB to 500MB/s which I consider good, but when hotspot is connected from my PC I’m only getting 60MB to 80MB. Phone: Samsung Galaxy M53 5G ID mobile package: Unlimited data/calls/texts PC: Windows 11 Thanks

Just switched to ID and not noticed this previously. When connected via phone’s hotspot, public IP address of other connected devices keeps changing while just browsing. This causes connection problems with some banking websites and, ironically, ID Mobile website! This causes these sites to keep kicking me back to their login pages while browsing my account despite cookies enabled. Phone reception appears fine so doesnt look like connection drop-out. Is there something awry with the DHCP leasing or some middleware on the network causing the changes? The IP addresses can cycle through 2 to 4 different ones during a session and sometimes appears to settle down to a single one after about half an hour. Very frustrating

During this week I’ve been down in Penzance and realised I had barely any signal, being back home within the south west region of Bristol the signal is at one bar 90% of the time weather I’m in or out the house. Is anyone else getting this issue?

when i call my husband he is always engaged even when not on the phone

The only reason I moved to iD was because it was one of the last of the affordable MVNOs to support three-way-calling, and to do so within the monthly allowances. The problem is, it never works! I can set up and merge the calls, but when I do at least one of the two parties can't hear me. I never used to have this issue with Plusnet Mobile. Unfortunately this is a service I desperately need in order to help my parents deal with challenging medical calls and to help a disabled friend make voice calls. ​My phone is a Nokia X30 5G running stock Android 14 with the latest security updates. Do three way calls work for anyone else? Does anyone else experience the same issue? Does anyone have a fix or do I need to go find another operator?

My bill is up to date but I am hardly getting any data. Is there a way to contact ID to get this checked ?

Mobile data is not working, I am unable to access internet on my phone. I have checked the postcode checker and it says no issues but I still do not have any data. Is this happening to anyone else?

Does anyone have a pixel 8 and struggling with reception

Paid 2 payments on my bill and my data still isn't working, when I try ring, just sending me to customer care. Plz help.