Getting Started.

I took a plan that offered 3 months Apple TV, music and arcade for free, but I have not received an email more than 2 weeks after purchase and receipt. Is this a scam or mis-sell to get customers? Should I report to the ombudsman? claim back? How can I get what was promised?

I’ve been going back and forth with representatives of I.D. regarding this free “apple reward”, they’ve not sent anything, have been stalling with question after question, excuses and false promises. Is there a communications or consumer ombudsman that should be made aware of this? I will be looking into it if a resolution is not met in 24hrs. ridiculous, it’s been a month now.

Hi there, the offer given with my sim package was for a 3 month Apple TV subscription free, yet I have no details. Does anyone know where you go for this?

I’m looking to get an iD mobile sim. I’ve justed moved from overseas to the UK. I don’t have 3 years of UK residency. Will this restrict my ability to get an iD mobile sim? (I do have 2 years residency from Mar/2019 - Jun/2021).Thanks

I haven't received my eSIM

Hi, I switched over from Vodafone to ID mobile on 20/2/25 and email confirmation said my old contract would be automatically stopped and I didn’t need to do anything once PAC number included. I thought I followed all instructions but I am still paying Vodafone contract, what should I do please?

I can’t make calls or receive calls when in certain areas, including both my home address and at work. Most of my home town (Paignton) I am not able to make calls or receive calls. Sometimes it doesn’t even register on my phone that people have tried calling me.

Ive just swapped from EE to an eSIM with ID - using the PAC so I can keep my number. After downloading the eSIM, I’ve got a text saying I have a new iD number. The swap happens on the 14th - does that mean I keep my old number once it’s swapped? Cheers, Louis

Most of the times have only two bars on my the cell display of my IPhone 14.This often prevents me from receiving and making calls while at home.I am located next to the main road in London city but getting signal or rather not getting as if I was underground.I went through all the troubleshooting as listed but absolutely nothing changed.Can someone please help me I am frustrated because important calls are not coming through and there is no record of them either. I have to use wifi (I am with Virgin)to make majority of my calls . also no outrage issues in my area and great coverage apparently …I checked.

I had asked about how I receive the 3minths Apple TV offer. I received a private message asking for my contract details but have heard nothing since nor received the offer. How do I get the offer?

I can neither make calls nor accept them until I restart. I’ve tried resetting network and it works for a while then stops and I have to switch off again. I’ve noticed that it happens after using AirPods but aren’t sure if there’s a correlation. Any help would be appreciated

My DD date was the 7th, my payment history shows that it has been paid, but money still hasn’t come out of my account, can someone help me?

I have given one month's notice to terminate my contract. A final figure for outstanding payments up to end of contract "Was Paid" as advised. SO NOTHING OWING. Then why have I been charged another month's payment - This is to be taken by ID on date stated ,and the payment I paid up to end of contract has been reduced by a month's payment. HOW CAN ID TAKE MORE MONEY when I will not owe anything as paid till termination. What is happening.

I can't log in online or the app, it keeps saying login details wrong even when I try to change the password. I spent an hour with live chat a month ago and still got nowhere, Does anyone have a solution for this ?

Hello everyone, If I understood correctly, I can only make calls to Europe, but I can't send texts ? Thank you for your help, indeed.

I can make calls when in Ireland but I am unable to receive calls- since joining ID mobile a few weeks ago. I have tried to chat to ID mobile a number of times but am getting nowhere. They told me to reset network settings but this did not help. They then told me to contact them when in Ireland so they could resolve the problem. I contacted them today and sat in a car park for 40 minutes trying to resolve the issue. It was a complete waste of time. Any ideas on how to fix this. I read that someone else who travelled to Spain had the same issue.

I want to know how to increase my mobile data. I have 15GB of data but only 5GB of mobile data

Just a long shot!! Since switching from Smarty (O2) yesterday my WhatsApp gifs (my other phone information removed) are only available in Spanish, any helpful suggestions please. I have deleted the app and reinstalled it, settings on phone and tablet are set to English

can i block tiktok from my sim only phone?

Can someone from ID Mobile please look at why my old number is not moving over to my new phone/sim? I’ve tried twice and both times the switch hasn’t happened. I’m having to continue to use my old SIM card during the day in case anyone tries to contact me and then I have to swap to my ID sim during the evening to see if the switch has taken place. I’ve reset my phone numerous times but still no joy. I need to keep my old number as it’s used for my business so would really appreciate getting this resolved asap. Thanks

Why as myphone no not come over to this contract people are not ansering me when i phone them there saying they dont know the no its [REDACTED]

Can't activate Apple TV offer. UID missing/incorrect. Please could we resolve asap. Thank you

I need to change my direct debit date as I have a new job. It says I cannot do this as I have done in previously in the last 6 months. How do I go about changing it.

Sorry i took this contract out my id no on account is showing my no i came with but texing people no is diffrent why is that

Hi All, My query echoes the frustrations of these two posts and seeks the contact details of someone who actually knows how do their job as a *customer service agent* and isn't being paid to not actually help customers. - [Tech Team](https://community.idmobile.co.uk/ask-a-question-18/tech-team-59951) - [CEO Team - Do They Exist?](https://community.idmobile.co.uk/ask-a-question-18/ceo-team-do-they-exist-70890) Question 1: Has anyone managed to find a customer service agent who can actually think independently, instead of just parroting scripts, regurgitating useless information, and offering "solutions" that solve nothing? I've already dealt with a so-called manager named, [REDACTED]. Why this person holds a managerial title is beyond me—that should tell you enough about the competency levels here. Question 2: Does any fellow network user have a beacon of hope to navigate through this mess of a customer service network? I saw another exasperated user suggesting to try the cancellations