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3638 Topics
V
Community Member
asked inAsk a question.
if i have been approved
Hi there I’ve placed an order but don’t know if it has been approved pls could you help me
3372
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A
New
 Contributor
asked inAsk a question.
change address after moving
How do I change address on my account/ contract after moving house please?
12501
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Donald Russell
New
 Contributor
asked inAsk a question.
two contracts
Hi, i currently have two plans running, one was for work and the other was personal, I no longer need the work one, is it possible to cancel one plan without it affecting my other one?
581
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L
Community Member
posted inAsk a question.
Can iD help?
I currently have an airtime plan with vodafone, my actual phone contract runs out next month but will have the airtime plan contract still running for another year but I am wanting to come away from Vodafone. Is there anyway you take on the airtime plan so I can do a switch over? Many thanks Leanne
291
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B
New
 Contributor
posted inAsk a question.
cant make / receive calls and no mobile data
Have recently switched to ID and must say I'm not impressed with being unable to make/receive calls and get online at home unless connected to WiFi. Had a replacement sim sent out today , but still having the same issue. Even when I'm away from home it's hit and miss if I can call/browser. Has anyone else had same issues? It's a bit frustrating 😑
1536
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U
Community Member
posted inAsk a question.
Can’t make calls in Spain
Can’t make calls in Spain even though roaming is on. Message says service is not available on service I’m calling from.
521
Tyler C
L
Community Member
asked inAsk a question.
safe search
Hello. Can you please deactivate sage search on my network. It is off on my google account.
3922
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S
Active Contributor
asked inAsk a question.
contract purchase for family member
How do I purchase a phone contract using my billing details but for my daughter
1023
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N
Community Member
asked inAsk a question.
what are my options?
I'm not due to upgrade for 6 months and happy with my phone but I've quite badly smashed the screen. Not insured. What options do I have? Thank you
2192
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P
Active Contributor
posted inAsk a question.
Unable to respond by text to short code 25353
Premium messages enabled on phone and account but still can't respond
33914
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W
Community Member
asked inAsk a question.
Additional phone contract
I am an existing ID customer with a pay monthly phone contract. I wish to purchase additional phone contract plan for my son on the same account. Can I do that?
1132
Tyler C
T
New
 Contributor
asked inAsk a question.
No confirmation
Hi, I have recently brought a sim only contract and i have had no confirmation that it has gone through. and i can’t log into my account as i don’t have a iD phone number as the switch hasn’t happened yet? Any help?
813
Tyler C
S
Active Contributor
asked inAsk a question.
second contract waiting period
do i have to wait 3 months to add a second phone contract? I'm trying to purchase one for my daughter and it was rejected with no explanation. Her PAC is about to expire with current provider so this is urgent!
491
Tyler C
Jane Smith
New
 Contributor
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sms
SMS messages are being blocked from Amazon please unblock
472
Tyler C
Hussnain Raza Shah Syed
Community Member
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Hussnain
How to change my bank account details
392
Tyler C
Oliver Ayrton Decelis
Community Member
posted inAsk a question.
bill payment
My payment for my bill was paid twice, how do I get my payment back?
322
Tyler C
W
New
 Contributor
asked inAsk a question.
Data roaming issues in Romania
I'm in Romania now and I can confirm data roaming is not working (and it should). I have enabled it in my ID account settings and my mobile settings.
1674
Tyler C
J
Community Member
posted inAsk a question.
free apple tv
I have not received the three month free Apple TV - how do I get this?
512
Tyler C
K
Community Member
asked inAsk a question.
Roaming add on not working
Purchased a £20 roaming add on for Australia but no connection, tried everything
29914
Tyler C
Ellie Webb
New
 Contributor
posted inAsk a question.
Bill
Hi, my name is Ellie Webb I’ve had a recent contract come to an end in January 2025 which was an 24 month long contract which was taken out in January and I paid the final bill of £51.64. I then changed to sim only for £14 a month, however the I was charged £51.64 last month and this month I have received an invoice for £51.64 for this month also. However I was under the impression that this contract had now ended and I was now set up to pay my £14 a month. I would like to know why this is happening? Is there outstanding payments due or has the £51.64 just rolled over? many thanks, Ellie Webb
814
Tyler C
JoeKing
Silver Contributor
asked inAsk a question.
Contract package coming to the end and just want SIM only contract
Ok here's the low down plus I'm asking well in advance by the way. Contact 2 year's phone and sim ported my number onto ID Mobile. When my contract is almost up I won't have to pay for my device and want to keep my sim only unlimited data. How do I go about to keep my own number and have a sim only pack? I may go for a 2 year sim deal. This wound mean a new account there must be a way to slipstream the change for ease as I don't want to loss my own number as I've read others have has lost their number doing an upgrade for this. Thank you in advance. Joe
7559
Tyler C
B
New
 Contributor
asked inAsk a question.
Why Is It So Difficult To Get Simple Answers From I.D
I'm trying to find out when my contract ends as I can't wait move but I'm not sure if I took a 12 or 24 month one out and every post I've seen around this topic has had a long convoluted, rubbish answer can anyone really help?
27312
Tyler C
Eileen Armour
Community Member
asked inAsk a question.
roaming abroad using an ipad
Anyone managed to use their id sim abroad in an iPad? Mine works in my phone but only works in the uk in my iPad
391
Tyler C
K
Community Member
asked inAsk a question.
when will dpd email me wuth my tracking
When will I receive an email from DPD with my delivery details and tracking number
872
Tyler C
Margaret Lennon
Community Member
asked inAsk a question.
sim only query
I have changed to a sim only contract at £12 per month but I have still be charged £47 for my old contract. Can you please let me know if I am due a refund. Thanks Margaret Lennon
292
Tyler C
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