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3499 Topics
Lynn Pembroke
Community Member
posted inAsk a question.
new sim
I cannot send any messages. I have done a reset and checked the number
232
N
M
New
 Contributor
posted inAsk a question.
Apple TV subscription link
I have scanned through all my emails but can’t see the link to redeem my Apple TV free trial, can I be sent it again please? Mark
255
N
P
New
 Contributor
asked inAsk a question.
ht the safety and more than one of my lif to the latest version for us to
Ht the safety and more than one of my lif to the latest version for us to protect the latest version of the latest version
92
Tyler C
F
Community Member
posted inAsk a question.
support
Thank you soo much for contacting us !Sorry to hear that kindly confirm me yournumber and email address that is registerwith your account.Our team will be contact you .Thanks ID Support !
451
Tyler C
G
New
 Contributor
posted inAsk a question.
can't receive or make calls
4 days after 3G switch off & still cannot make or receive calls. In-store tech guys checked my phone & did everything possible as per troubleshooting advice, but network is still causing me problems
657
Decembersangel72
L
Active Contributor
asked inAsk a question.
lucian
How can I check my contract? Where to look, how to do it.
275
Daz_S
S
New
 Contributor
asked inAsk a question.
stolen phone
Hi My phone got stolen. I tried to deactivate the sim, but you have to create an account online. I tried, but then it says it will send a text to get the ID mobile ID number. I can’t receive text BECAUSE MY PHONE HAS BEEN STOLEN! I tried to chat, but chat bot obviously not helpful! All agents are busy, now it is after 8pm, so noone available! what can i do????
52632
R
C
Community Member
posted inAsk a question.
billmpayment wont go through
Every month I try to pay my bill and it won’t go through
141
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Nicola Rutherford
New
 Contributor
asked inAsk a question.
Unlock old phone
Hi I need to unlock my old Google pixel 6a which I got from ID as I have recently upgraded and want to sell my old handset. How do I do this
893
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T
Helpful
 Contributor
asked inAsk a question.
Unlimited Minutes or not?
Can you confirm I have been upgraded to unlimited minutes as I have received a message you today at 17:20 informing me I have used '80% of the minutes included in your plan'.And will be charged 40p per minute if I exceed my allowance. Is this an error?Should i ignore it? Please let me know. Regards, Tim Harlow
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T
D
Community Member
asked inAsk a question.
PAC code transfer error
Hello I have recently joined ID mobile, from o2, as my contract was coming to an end. I signed up and entered my PAC code, and I thought I put a date in when to change over! but how do I know if it has gone through, o2 weren’t helpful in the process, and said they can’t see anything. Any help would be great as I don’t want to have to pay any more to my previous provider.
3242
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A
Community Member
posted inAsk a question.
Amsterdam Netherlands
Can I use data in the Netherlands in my current plan??
382
N
U
New
 Contributor
asked inAsk a question.
Can’t make orvreceive calls again!
Hello, I couldn’t make calls because of the 3UK outage last Thursday and Friday and seem to be having the same problem again this morning. Is there another outage or is it just my phone? Grateful for any help.
1334
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Shabishop
New
 Contributor
posted inAsk a question.
contact id
Hi is there no contact for ID now? It used to be 7777 but it doesn’t seem to be working.
624
I
M
New
 Contributor
posted inAsk a question.
new ID mobile sim not working but shows on phone
I have switched sims today with a confirmation text confirming this. However, my new sim shows it’s live on my phone but it doesn’t make or receive calls nor does the data work. No airtime at all. Please help thanks
341
N
J
New
 Contributor
posted inAsk a question.
compensation
Will I get compensation for outage 23rd January - 24th January 2025. I was unable to make or receive telephone calls.
99812
Daz_S
J
New
 Contributor
asked inAsk a question.
RCS not working on Google pixel 9 pro xl
Does anyone else have a problem with the Google pixel 9 pro XL and the RCS encrypted text messages not working? It's Google's own encryption and doesn't seem to work on the phone weirdly. I do have WhatsApp however so not a big deal. But just wondered if anyone else has had this issue?!
3603
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Carl Hudson
Community Member
asked inAsk a question.
Adding second sim
Hi all i want to add a second sim for my son now he is at senior school, is this possible? I tried before but it just swapped from my old to the new one, I find it frustrating it’s not easy. please help
16743
N
D
Community Member
asked inAsk a question.
dilek coban
PAC COde
61
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M
New
 Contributor
posted inAsk a question.
Not receiving calls from Drs surgery - unknown numbers blocked?
I'm not getting calls from my Drs to my ID sim. Receptionist says it could be that my provider doesn't allow 'unknown' calls. Is that the case with ID? If so is there anyway to get this changed?
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MickP
New
 Contributor
posted inAsk a question.
No service
are we going to ger compensation for last Fridays service outage which lasted 12 hours or more
211
N
R
New
 Contributor
posted inAsk a question.
Blocked Calls
Please help. This is day 4 that I have been unable to make calls. Whenever I try I get the message that my service does not support this number. I have tried to chat but that function does not seem to work on the I'd mobile site. I emailed but the email address is no longer monitored. I went to Currys and they gave me a new Sim which hasn't resolved the issued. Can some one from ID mobile call me to resolve this issue?
1058
Daz_S
Daz_S
Platinum 
Contributor
posted inAsk a question.
Nationwide Outage. Any estimated fix time
Does anyone from iDM know or can find out when 3UK’s outage is likely to be resolved. I had no idea until a family emergency occurred and to be told they've been trying to call for some time is a tad annoying On 3UK’s service status is shows this Some customers may be experiencing issues with our network today. Our engineering teams are working hard to fix it. This issue is impacting some of our self-service options, so you won't be able to check your coverage at this time. We are very sorry for the issues with service and sincerely apologise for any inconvenience caused. TIA
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Daz_S
Richarddell54
Community Member
asked inAsk a question.
iphone cant ring out or send message
Can’t make calls or txts but can receive them
241
Kash M
N
New
 Contributor
asked inAsk a question.
transfer of number
Can I speak to someone as I keep getting error message
2084
Kash M
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