My phone service has recently stopped working properly. It will be fine one minute and the next it’s completely gone for up to 45 mins at a time. The issue isn’t the area I’m in as it happens constantly throughout the day no matter where I am. How do I fix this?

4g connected all the time but unusable Internet? My Internet seemed fine when I first got the phone, now the past 6 weeks or so it's been a nightmare. Any ideas ?  

Hi. I have recently taken out a new contract with sim and handset. DPD tried to deliver a day earlier than expected and have returned the handset to curry’s. I’ve tried to locate it with curry’s but they don’t recognise the order number I have. Today I’ve received a refund from carphone warehouse for my deposit yet I’ve got a bill for my first month of the contract? Does anyone know how I get the phone or what I need to do to sort this out?Thanks. 

I have a new ID account, ported my number from lebara and activation day was tuesday. Old number is now dead, ID said go back to lebara and ask them, lebara told me the port is now complete,so number no longer on their network.  Now ID are saying the number is gone and cant be retrieved. i have had same number for over 20 years, elderly and disabled. my number is my lifeline. Who can help me get my number back? im deflated i have been back and forth on chats i dont know what to do now. please help or should i just accept my number is now lost in ID space and cant be retrieved and move on?

I've ordered my phone and given bank details and confirmed my bank account with the 1p check.Not had a email or anything to say that it has been excepted.

Good morning I've put in my pac code number to keep my same number on my new phone but it hasn't brought in my old number into my new phone yet.

Lost my welcome email, need transaction number to be able to keep my daughter number on her phone. I can’t get sense out of the bot thing, live chat, isn’t really live chat  and I’m going round in circles 

Hi, my son is currently in France but travelling back through Switzerland.  If I add a Roam Beyond for 1 day 2GB, will his phone get notification when/if the 2GB runs out and can he top up from the phone without the passowrd etc. Thanks

HiI am in South Africa. I bought a 10 day add on before I left which showed as activated but it's not working. My phone connects to Vodacom and MTN but there is no interenet connection allowed and I get notifications that I don't have any credit on the network. I've done all the steps suggested including resetting the network, manually selecting from the partner networks list but nothing is working for me. I could use access for navigation etc and not having it is quite limiting on top of having paid for a service that doesn't work. What further steps can you suggest please?

Sent two text messages to different people both received my message but did not know who I was due to the number received not being my ported number. However, both people receiving my message had different numbers! 

Hi

Is it possible to transfer a number from Three mobile to ID even though the ID contract has been running for over a year?  

My phone rings and callers are not directed to Voicemail but receive a message "that does not appear to be a valid number"I think this started after I reduced the ring time, but unsure.I have reset my network, no change. I am not a new user, and  it used to work. Any ideas kind people? (Chatbots couldn't cope with the question)

Hi.I’m out of contract with ID Mobile. I’m looking to take advantage of a deal via Money Savings Expert for a new iPhone and 24mnth deal.The best deal is with ID Mobile.I’ve no problem with this as I’ve been very happy with the service these past 3 years.However, I must retain my existing number.I might be mistaken, but I recall that one cannot “port” an existing number within the same provider unless it's an upgrade through the provider? Is that correct?Or can I progress with a new deal with ID Mobile via MSE links and retain my existing number?Thanks in advance.

My phone has not been delivered I have a notification to say there is a delay in getting the phone. Please can I have support.

So tonight, I upgraded the phone software and eversince my phone just says emergency calls only. Any ideas as to why and how to resolve. Many thanks Danny

I have tried a few times to set a new password for the app but when I get the 6 digit code and enter it nothing happens

My Wi Fi will not auto join to know networks as it always use to on EE, any ideas

I want to freeze this account for now, not close it down. Is this possible? Or its cancel completely only? 

there is no option to update, only open, which leads you back to this!  Chat bot requires pin from the app!!! alternative security doesn’t recognise my post code! there’s no way at all to contact this failed organisation!  Who is “in charge” of IT for you?  Absolutely hopeless.  Even the transcript of my chatbot nightmare is selective in what is sent, in order to cover the mess! 

I set up a number switch from my old network to yours, but the wrong date was preselected and I didn’t notice and now I’ll be without a sim on an important day :/ how do I change the date I selected.

My roaming saying I am in turkey and will charge but I am in Greece which is free, how do I change this? 

Today I've received a debt letter for £648 for a 13 day contract. The contract was cancelled due to no service at all and not being able to connect to WiFi. Just chatted to so called customer service who tell me the bill was generated because I ported the number first then cancelled the contract, I did this because this is what car phone  warehouse told me to do, id customer service tell me I should have cancelled the contract then ported the number. Who's right? She says there's nothing she can do as by porting the number first this has generated the bill. I'm not paying £648 for a 14 day contract that was cancelled through no fault of my own.