Getting Started.

Ordered a new phone due to an upgrade, placed the order but no confirmation email has been sent and no money has been taken out of my bank account. But it says order has been placed 

Hi , is anyone else in Belfast having poor signal . I live in BT8 and have maximum 1 bar and often no service. When I checked the ID signal checker it says that I should have excellent service but I don’t. I can get full service on a second phone same address using a different network provider. I am going to change from ID  

I cannot get any bank verification codes on messages. I have contacted my bank (co-op Bank) to query and they say this is an ID issue (related to issues with 3G network) and they stated I should raise this issue with ID (they confirmed they have previously notified ID of this)  I am getting all other messages but no verification messages. Very annoying. Any advice or ID Mobile please contact me

I have PAC ported my old number but in my iPhone it is still showing the new sim number, how do I change that? I followed the instructions to port it

Hi My adult content filtering is switched off meaning I should be able to access sites ive previously accessed.All of a sudden certain sites im unable to access 

Hi how is working the international calls in EU is it included? 

I can't redeem an offer sent to me via email. The offer was is for Apple Music up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Chatbot was completely useless and couldn’t get onto live chat with a real person. Anyone managed to resolve the same issue? 

The signal has been terrible this week on all my four mobile phones 2 iPhones and two Samsungs two on this network and two on Three and they're all horrendous anyone else having the same issue I'm in skemmersdale

I have unlimited calls and a £5 cap. I am trying to move house and sort out my utilities. The numbers I have been calling and trying to receive are 014 numbers and 077 numbers. Sometimes the calls do not come up on my phone at all and I just get a missed call text or new voice mail text and other issue I’m faced with is being unable to call them back at all. The 077 number is a uk number as they are in South Shields and the 014 is a Huddersfield number I know as fact. I now am unable to ring them to sort out my bills or my moving in process because I have used my UNLIMITED calls and all of my cap??? I thought the cap was for 0300 or worldwide calls? What have I done wrong?

Hello, I recently got an additional line, I would like to replace the new number with my origional number (from the initial phone I have)  Please could you tell me how I'd do this?  Thanks Thomas 

I upgraded to a Samsung S25 Ultra today and a free Chromebook Go is included in the offer. I clicked on the link provided on the email from IDmobile but the page does not exist... 

How do I speak to a member of staff? 

Hi folks, Please could someone advise on how I can use my works phone as the same as my private one via a sim card.My expensive phone is getting damaged so I have bought a cheap to abuse but how do I use it with the same number when the sim is in the other phone ? 

This may have been asked before but how do you log in to view your plan with IDI have attempted to log into the site with the URL below but every time i click on get started it try to do something then takes me straight back to the get started button and it just loops this process.I have not yet activated the phone is this why i cant fully get in yet???https://my.idmobile.co.uk/login

Since ive started my contract with ID I get emails from them constantly about stuff i have no interest in and I cant seem to find any settings to stop that. I dont need emails to show me how to check data usage or what perks I get with my contract. Is there a way to just stop all emails from them?  Thank you

I have recently switched over from Three to ID Mobile. It seems that the PAC porting process hasn't been completed correctly, as certain people are able to call and text me, and other people cannot. Those who cannot call me say that when they try, a different number appears that is not my number. Why is this happening and how can I resolve it? 

Hi! I can’t activate my Apple Music offer , it says UID missing or incorrect, I tried different browsers and also from my pc

I have a Samsung s23 and recently its been charging temperamentally and now only slow charges taking 8 hours to charge! Cannot upgrade for another 3 months at least! Any advice?

Hello I’ve received my sim. But after creating a sign on for the app it keeps sending me round in a circle, back to get started I put my info info and then back round. alos the live chat doesn’t work for me I’ve tried the cookies etc as stated in the help guide help please 

I have unlimited everything and am going to amsterdam soon.Can I use my data and phone while there or will there be extra costs if I do?

Hi my daughter’s eSIM just randomally stopped working. I tried to reinstall it it didn’t work. Got in touch with live chat who sent out a replacement sim. It works in my phone (iPhone 15) but not in hers. It’s not locked as she’s been with ID for a couple years now it was working fine till a few days ago. She put an EE sim in and it’s working fine. Tried again with an eSIM for her today after the sim wouldn’t work and it’s stil not working. I have no idea how to fix it. Has anyone had this issue and been able to resolve it? 

Hi I am abroad in a country that is covered by data roaming buts not showing as available on my phone in setting 

On mobile (iOS, iPhone 16):Fresh install of ID Mobile App (this is a new phone, but for an old ID Mobile account) Click “Get Started” Enter username and PW. Takes me back to the page with the “Get Started” button. On Chrome (Mac): Go to https://my.idmobile.co.uk/ Blank page. On Safari (Mac): Go to https://my.idmobile.co.uk/ Shown a welcome page with a “Get Started” button Click this button, just reloads the welcome page. This is an existing ID Mobile account.I’ve tried deleting and reinstalling the app and clearing browser caches.