Signed up last week to ID Mobile, and used the requested Pac Code from current provider to schedule a switch day, which is today 08/08/2025. All confirmed in the documents on sign up. As of this morning, it is still showing my given ID Mobile number on sign up on the activated eSim in my phones sim manager, and my current provider, which is still working, in slot SIM 1. I was expecting my current provider in SIM 1 would not be active, but it still is I was thinking the swich would have happened at midnight last night, or is it midnight tonight? Or will the switch happen throughout today? Thanks

Pixel 9 Pro - Is the phone SIM-free/unlocked?

Been getting about 2-3 mb/s for about 2 weeks now. it should be the usual 50-60 mb/sstatus checker just says says We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here.~you dont need my full postcode. just tell me when you plan on fixing this godawful internet before i change networks

Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?

I have an odd issue on iPhone - have updated the mobile app and it fails with the following. Any hints would be useful here please!  Unable to connect to iD MobileError code:The operation couldn't be completed. Failed to create a block of data that demonstrates the legitimacy of the app instance('generateAssertion:clientDataHash:completionH andler:"); keyld.length = 44, clientDataHash = FmHcFrsnJQAPrXAPSkhRB1nrKNzO/XUcQ6l/9st7WV8, systemVersion = 18.1.1: DCErrorInvalidKey - An error caused by a failed attempt to use the App Attest key.

I travelled to 3 EU countries and I occured a 2.70 charge for data roaming. I thought data is inclusive in all EU. How can I check the reason of the extra cost?

I’ve just started visiting Winchester town centre on a regular basis (SO237DD). I am not getting a phone signal, my phone just shows the satellite symbol for emergencies. Outside of Winchester the signal is fine. Anybody else experienced this? My phone is a new iPhone 16e. 

I’m trying to call a number in Thailand (an airline which takes international calls) but when I do it rings for a few seconds then my service bars drop to nothing the call fails and then my service bars go back to full again. I have international calls and premium turned on for my account and I have a bill cap set up so why can’t I make international calls?

I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated. 

I completed a coastal walk for macmillan cancer  from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward?Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor. 

Reviewed my latest bill to see an additional Rest of World roaming charge of £20.83, I haven’t even left the country since February which is very bizarre. Anyone had this problem?

I’ve just joined ID Mobile and ported my number. I can make calls, but no one can call me.

I got my bills for last month. I knew I was charged for the rest of the world roaming because by accident it connected to some USA wifi (I got Welcome to USA even tho I was in the English Channel).   But looking at the bills and statement, it charges me 25 GBP for 2.6 MB data, which is ridiculously unfair! 

I am travelling to France next week and want to know that I will be able to use my phone to navigate. I am a solo mother to a 6 year old and therefore I want to ensure that my phone will work in France and that I will be able to drive without getting lost to where I need to get to in France.  I am just a bit nervous about getting lost in France and I don’t speak good French.

I am able to receive text messages with pictures. I have a £0 cap on my SIM only contract Pictures in text messaging would not work previously. Is it a new feature of Google text messaging ? 

Switch from O2 to ID mobile did not work on the day it was supposed to despite a reset of my phone. I’m in Menorca currently. 

Hi my phone can't make calls and I need it for my mental health and I don't get any money until Tuesday the 12th of August 

Hi my phone has been cut off 

My account is showing as owing even though I can see the payments have gone through - one a week ago so well after the 24 hours stated. What’s going on?

I traveled to France and added £10.00 worth of add-ons, but I still didn't have access to mobile data there, and I still have to pay this bill next month, and when I returned I couldn't make or receive calls or send or receive SMS, I only had the mobile data service working.

I'm only getting speeds on my MacBook Air M1 up to 270 Mbps, while on my iPhone 15 it's going up to 1020 Mbps when testing on https://www.speedtest.net.

When people are trying to contact me they are getting the default message number not recognised 

My sim isn’t working and I’m unable to request a replacement as I can’t receive a text to to confirm my identity. How do I end my contract please? This is becoming very frustrating and I need my phone! 

iPhone 14. Having problems with WiFi calling. Only working intermittently and I have to use messenger or similar where possible for outgoing calls. Everything is updated as far as I can tell. Would appreciate any help. 

I contacted ID Mobile, regarding this issue. After some very basic troubleshooting which unfortunately didn’t help, they decided to send me a replacement SIM card. The new SIM card works as well as the one it replaced, but the problem is the interior network signal strength.Public Wi-Fi is only feasible when it’s verified as being genuine and when it accepts VPN usage. Otherwise, the security concerns outweigh the benefits.Are there any options regarding improving the signal strength?Any help and advice gratefully received.