When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

So I’m looking at moving away from ID mobile (nothing wrong with the service though) - i had an email saying if i cancel after 27/05 there’s no cancellation fee, but i’d be looking to transfer my phone number over with me. I know i need a PAC code, but i was wondering what i would be charged on my next bill if im not using the full month, if the month just gone was my last contracted month, or if this next month is. I basically want to know whether or not ive still got another full bill to pay or not, and i can’t seem to find a straight answer anywhere and the chatbot isnt much help as it just directs me to get a PAC code, which i know i need, but i would like to know what bill I’d be facing when i move before i do it. Any help figuring this out is much appreciated.

I completed a coastal walk for macmillan cancer from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward? Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

I need the cheapest plan because I've left uk and now reside in canada...any idea how to switch to that?

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

Want to experience crystal-clear calls no matter where you are? With iD Mobile’s 4G (VoLTE) Calling feature, it’s easier than ever. Here’s our step-by-step guide on what 4G (VoLTE) Calling is and how to set it up: What is 4G (VoLTE) Calling? 4G Calling - otherwise known as VoLTE - is a service that lets you make and receive calls using 4G. Continue multi-tasking; watching videos, using apps or anything else that uses data whilst on the phone. Plus it gives you clearer calls in more places than ever before. When you use the 4G (VoLTE) Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Check out the Community article below for more helpful information: What is the difference between 4G (VoLTE) Calling an

Want consistently clear, uninterrupted catch-ups with friends and family? With iD Mobile’s Wi-Fi calling feature, it’s easy. Here’s our step-by-step guide on what Wi-Fi calling is and how to set it up: What is Wi-Fi Calling? Wi-Fi Calling is a service that lets you make and receive calls using a Wi-Fi network. Indoor blackspots can stop you from getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls in more places than ever before. When you use the Wi-Fi Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Check out the Community article below for more helpful information: Please note: You cannot use Wi-Fi Calling when you’re aboard. It’s for domestic use only. What i

Hi, so I’m trying to upgrade my phone (contract ends at the end of may), I’ve been cleared to upgrade though the ID mobile app, however looking on the Carphone warehouse their deals are better, it lets us place the order etc. then get an email & txt saying “To complete your order we need to clarify information you have provided on your order. Once we have confirmed this we will be able to proceed with your order.” Then to call a number. We did this but the person on the phone didn’t have any idea. Ans was advised to wait till my contract ends.We left it. We’ve just tried to upgrade again and the same thing has happened again, my dad is going to call tomorrow, but does anyone have any idea why this is happening? And when we call to discus like the email says no one knows why. thanks so

Hi Just taken out a contract with ID Mobile and submitted my PAC Code, etc in the process. When I picked up the phone and SIM card from Curry’s yesterday (20th) afternoon, I left it until this morning (21st) to insert the card and configure the phone. I’ve now heard from my old provider that my contract is cancelled. ID has sent me a text saying that they’ve got my request to switch number but it says that my switching date was yesterday (20th) and they’ll send me a text saying when it’s done. No text yet. Do I just wait? Or do I need to resubmit PAC code request as the switching date they announced was actually yesterday?

Ordered phone 2 days ago and paid upfront cost, I've yet to receive delivery date for phone. No email confirmation in my inbox, spam or junk mail. Yet the money has left my account.

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb. I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks. My phone reports only using 13.8gb data roaming. My billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it. I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

My contract states I have 99.2GB of data left. However my phone states its maxed out at 2GB.?? Why is this ??

Why is my mobile data so slow, it shows I'm getting 5G but my Internet connection is really bad and takes time to load videos it also takes really long to send normal text messages, I don't know if there is a problem with my aim or your network please review this for me.

I understand you get these posts all the time but ive been through previous posts and cannot seem to find an answer for this, my signal strength is at one bar and my data is none existent since being on i.d mobile rolling month contract for a few months now,I know the postcode checker is estimated only but really? Ive included what I was shown on the area checker today and an average speed test, taken with a Poco X3 pro with no previous problems on my last network "Vodafone", any help would be very much appreciated

Would you provide me with a new link to redeem the offer, please? I’m having the same problem as many others here with getting the link to work. I.E: “UID missing” when I click on the link. Many thanks, Robert.

Anyone else's app not opening? I've deleted, reinstalled but will not open. Just freezes

Anyone else having poor data in the Exeter, Devon area. States 5G but useless.

Hi all, I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch. After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio