I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! I’m on the Norfolk coast, Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad?

Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!

Hi, I am trying to close my ID mobile account, opened and used for a few months in 2019. I no longer have the sim card, can’t find a trace of what my ph number used to be (so unable to login), and have been under chemotherapy treatment for most of the last nearly four years. During this time, ID mobile keeps sending me a bill for £5 every month, and there does not seem to be a way to contact them to stop this. The contact number does not work from overseas, I can’t find a alternative contact method, and the chatbot just goes in circles. How can I end this contract? Thanks in advance.

I recently got a new iphone 13 which was in a bundle that comes with a switch to ID with 500gb data monthly, I transferred my old phone onto my new one, which transferred everything, including my old contract with three. I chose to keep my old number and gave ID my PAC code and was told that the transfer would happen on friday on its own. On friday my plan with three did end, but I was not and still have not been changed over to ID even though they said that I have now been linked to their E-Sim. I have no data and my phone says I have no service and i dont know what to do to change over to ID as it says it should have happened automatically by them. Any help would be greatly appreciated as i have been left unable to contact anyone unless I am connected to wifi, which I cant do outside as I have no data. Thanks.

How much have I got left to pay off my phone

Hello, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. I contacted the customer service team, and they mentioned they saw I still had all my data roaming. I am very confused, I just wondered if anyone else has had this happen? If so, how was it resolved?

My google pixel 7 has gone into a restart loop and will not turn on, rendering the phone unusable when its just over a year old and i have have a year left on my contract. Contacted ID and asked them to fix or replace as the phone was sold to me to last a 2 years contract, and is unfit for purpose regarding a contract lasting for 2 years. My phone has been well looked after and not damaged in any way. ID mobile refused to accept any responsibiliyy for this and said I need to pay for the phone to be repaired. ID should not be selling phone that are unfit for purpose regarding the length of the contract, and if anything goes wrong with the phone, they should accept the responsibility. I will never use ID mobile again!!

I have a ton of data available, but AT&T says that I have exceeded my limit this is very frustrating and never happened on EE! What do I need to do to get this fixed.

HI ID hive, I went to Italy less than a month ago and I’m now in Belgium and can’t seem to have any roaming allowance left (as my bill cap is £0 and I can’t use my phone out and about without wifi). I’m convinced I haven’t used my total allowance of 30GB in Italy but I can’t see where I can view how much I used in Italy (as the bill. hasn’t come out yet). Before I buy an add on I want to make sure I’m not missing something. Does anyone know where I can view how much I used / if I used the full 30GB in Italy? Thanks

I've been paying £12 per month even though I've left them in sept 2023 ( I've only just noticed on my bank statements). Would ID mobile know I'd left them when I changed my sim card over to the other mobile provider. Ive not got written proof. TIA Graham

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Here’s everything you need to know about refunds at iD Mobile: I’ve returned an order. How long does it take to get a refund? Once we receive your return, you’ll receive a refund within 7 working days. Don’t forget, you’ll have to pay for any line rental, usage, and additional purchases, such as add-ons, accrued up to the point of disconnection. How do I get a refund after I've disconnected? If your Direct Debit is still active, we'll automatically refund you any credit that might be left on your account after you’ve disconnected. We’ll email you to let you know once the refund has been issued, and you should receive it within 7 working days from then. If you don’t have an active Direct Debit and think you’re due a refund, speak to us on Live Chat and one of our helpful advisors will look into it for you. Please note: Your refund can take between 28 and 32 days to process.

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve moved over to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: iPhone. You

Want to experience crystal-clear calls no matter where you are? With iD Mobile’s 4G (VoLTE) Calling feature, it’s easier than ever. Here’s our step-by-step guide on what 4G (VoLTE) Calling is and how to set it up: What is 4G (VoLTE) Calling? 4G Calling - otherwise known as VoLTE - is a service that lets you make and receive calls using 4G. Continue multi-tasking; watching videos, using apps or anything else that uses data whilst on the phone. Plus it gives you clearer calls in more places than ever before. When you use the 4G (VoLTE) Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. What is the difference between 4G (VoLTE) Calling and Wi-Fi Calling? While Wi-Fi Calling uses a wireless internet connec

Want consistently clear, uninterrupted catch-ups with friends and family? With iD Mobile’s Wi-Fi calling feature, it’s easy. Here’s our step-by-step guide on what Wi-Fi calling is and how to set it up: What is Wi-Fi Calling? Wi-Fi Calling is a service that lets you make and receive calls using a Wi-Fi network. Indoor blackspots can stop you from getting connected, but with Wi-Fi Calling, that’s not a problem. It gives you clearer calls in more places than ever before. When you use the Wi-Fi Calling feature, it will come out of your monthly allowance of minutes. If you don’t have any minutes left in your allowance, you will be charged at our usual out-of-plan rates for any additional minutes you use. You will also be charged at our out-of-plan rates if you made a call that’s not covered by your monthly allowances of minutes. Please note: You cannot use Wi-Fi Calling when you’re aboard. It’s for domestic use only. What is the difference between 4G (VoLTE) Calling and Wi-Fi Calling? 4G (V

Add-ons are a handy way to top up your data or minutes and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a UK Add-on? Running low on data or minutes? It happens! Whether it’s a new Netflix series on your commute or endless phone calls, your monthly allowance can sometimes fall short. If you think you’ll run out of minutes or data before your allowances refresh, buying an Add-on works out cheaper than racking up out-of-plan charges. For example, a 7-day Add-on of 100MB data is just £1.00. But if you use an extra 100MB of data outside your plan without an Add-on, you’ll be charged £10.24. Add-ons kick in once your allowance runs out. A data Add-on starts after your monthly data (and Data Rollover) is used, and a calls Add-on activates when your minutes run out. Choose one that lasts 7 days, 1 month, or 12 months. Make sure you buy the Add-on when your allowance is close to running out. A 7-day data Add-on will expire exactly seven days a