When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

I have seen other questions about this but they didn't answer this question. I suddenly have no signal at home. My signal here is usually good. There is no extreme weather, there are no outages showing on the appropriate web page, and my partner, in the same room, who is also on ID Mobile, is having no issues. I have restarted the phone. I have not changed anything or damaged the phone. It's a Sony Xperia XQ-AU51. Please help me to fix this and prevent it, or tell me how to contact actual people to help...! Thanks if you can.

Phishing is a cyber-attack where criminals impersonate trusted sources, like banks or HMRC, to steal your personal or financial information or infect your device with malware. Spam refers to unwanted SMS or junk emails often sent with malicious intent. Both phishing and spam can occur through text, email, or phone calls. Remember, iD Mobile will neve r send an SMS with a short URL or ask you to make a payment through a link. We always provide secure payment options through the iD Mobile app or My Account online, where you can check for any outstanding payments. Why Does Phishing Exist? Phishing exists because it’s an easy and effective way for cybercriminals to steal valuable information and money. It requires minimal technical skill and can target thousands of people simultaneously by creating messages that appear legitimate and play on fear and urgency. The low cost and high reward make it an attractive method for scammers. Who Do Attackers Pretend to Be? Attackers often use the iden

Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.

I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

When you search on here, this seems to be a top issue. All issues eventually have a “this has all been sorted, please reboot your phone” Clearly this is a known fault on this network. Online chat have had me checking all settings, resetting settings and changing sims into another phone. Don’t waste your time doing this, ITS NOT YOU PHONE. its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes. Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t. I then had to wait until 9am for online chat to open. Out of the 3 people I have spoken to, its would seem this is a new thing. Please search here, its happened to many people. My point for writing this was to try and save anyone the hours I have,

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Hello. Can you please deactivate sage search on my network. It is off on my google account.

Here you’ll find out how to purchase a Rest of World Data Add-on to the iD Mobile app. Not registered for the iD Mobile app? Check out this helpful community article to get started. How to purchase a Roam Beyond Add-on in the iD Mobile app. Roam Beyond Add-ons are a great way to save money in 15 popular destinations. To purchase a Roam Beyond Add-on in the iD Mobile app or on my.idmobile.co.uk, you can: Open the iD Mobile app or log-in to my.idmobile.co.uk. Tap ‘UK & Roam Beyond add-ons’. Tap ‘Roam Beyond’. Search for the destination you’d like to buy an add-on for. Tap an add-on which best matches your needs. If you’re happy with the add-on you’ve selected, tap ‘Confirm’. Tap ‘Done’. The add-on will be charged on your next billing cycle. I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do? If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to purchase an Add-On.

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Looking to reduce Roaming charges, or avoid them altogether? Here’s some top tips: Set or adjust your Bill Cap. Bill Capping is a money-saving feature available on all iD Mobile plans. Here are three scenarios where we would recommend setting or adjusting your Bill Cap: If you are travelling to a country not included in our free roaming destinations. If you think you may exceed the 30GB limit in one of our 50 free roaming destinations. If you are close to an international border, you may be exposed to ‘inadvertent roaming’. This is when your phone connects to a network from a country not included within our free roaming destinations - even if you are not physically there - which could result in additional charges. Enable Low Data Mode. This limits the amount of mobile data your phone uses in the background. Here’s how to enable it: iPhone. Open Settings. Tap ‘Mobile Services’. Tap ‘Mobile Data Options’. Tap ‘Data Mode’. Select ‘Low Data Mode’. Samsung Galaxy. Open Settings. Tap ‘Connec

Here’s everything you need to know about refunds at iD Mobile: I’ve returned an order. How long does it take to get a refund? Once we receive your return, you’ll receive a refund within 7 working days. Don’t forget, you’ll have to pay for any line rental, usage, and additional purchases, such as add-ons, accrued up to the point of disconnection. How do I get a refund after I've disconnected? If your Direct Debit is still active, we'll automatically refund you any credit that might be left on your account after you’ve disconnected. We’ll email you to let you know once the refund has been issued, and you should receive it within 7 working days from then. If you don’t have an active Direct Debit and think you’re due a refund, speak to us on Live Chat and one of our helpful advisors will look into it for you. Please note: Your refund can take between 28 and 32 days to process.

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve switched to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: I’m using an i

Add-ons are a handy way to top up your data or minutes and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a UK Add-on? Running low on data or minutes? It happens! Whether it’s a new Netflix series on your commute or endless phone calls, your monthly allowance can sometimes fall short. If you think you’ll run out of minutes or data before your allowances refresh, buying an Add-on works out cheaper than racking up out-of-plan charges. For example, a 7-day Add-on of 100MB data is just £1.00. But if you use an extra 100MB of data outside your plan without an Add-on, you’ll be charged £10.24. Add-ons kick in once your allowance runs out. A data Add-on starts after your monthly data (and Data Rollover) is used, and a calls Add-on activates when your minutes run out. Choose one that lasts 7 days, 1 month, or 12 months. Make sure you buy the Add-on when your allowance is close to running out. A 7-day data Add-on will expire exactly seven days a

Here’s everything you need to know about making the most of the iD Community. There’s a lot to dive into, but don’t worry—we’ll keep it quick and simple! How do I create a new topic? Thinking about starting a new topic? Before you dive in, use the search bar at the top of the page to check if someone’s already asked the same thing. If you’re sure it hasn’t been covered, go ahead and create your own! Here’s how: Desktop: Click the ‘Create a topic’ button, usually at the top right of the page. Mobile: Tap the ‘Pencil’ icon at the bottom right of your screen. Just make sure you’ve got a registered iD Community account and that you’re logged in before you get started! Decide if your topic is a question or a conversation. If you’re looking for help with a specific issue or have a question about something, choose the question option. But if you just want to start a general discussion or have a bit of a chat with other community members, go for the conversation option instead! Pick a title th

Last year my wife and I bought a pixel 8 and contract each from iD mobile. We are both experiencing very poor performance using when trying to make or receive calls using the iD mobile sim. By far the worse is receiving calls. Quite often the phone itself rings, but when we answer the call there is just silence the other end. On a number of occasions we have waited for important phone calls and when we answered the call couldn’t speak to the person on the other end. We thought maybe it was the ‘wifi calling’ option that was the problem, but disabling that has not helped. When trying to make calls, we have noticed a huge lag in entering the phone number and the call being connected. I’m talking 10s or more. Then when the call does connect the person on the other end can often not make out what we are saying as the call quality is so poor. We now have a 2nd sim in our phones with another provider as it is the only way we can reliably make and receive calls with a decent quality of servic

Hi I’ve just received my new iPhone 15 the phone won’t let me use the internet it says I’m connected to WiFi but still won’t download any of my apps let me search the internet or use iMessage

I recently left I'd as the coverage is poor in the area, I requested my PAC code and did the port to Lyca mobile ever since I can not receive SMS messages and can't make voice calls to some numbers (RCS messaging and internet seems ok and people seem to be able to call me) Have been told its a porting issue and I need to report it to the provider i have just left - i have reported it to Lyca mobile but 3 days in and no updates or progress - please help have health issues and not sure I am getting messages through from Doctor so it's pretty urgent