Hi, I have signed up for job alerts via a well known UK logistics company. They sent me a text message and asked me to reply with YES to receive job alert notifications. Their number is 64045. When I reply YES I always receive “Not delivered”. I have attempted this multiple times on different days. I am on a monthly rolling plan. Unlimited minutes and text. Please help.

Hi, having followed the series of steps shown by ID Help, I am still unable to send a single, specific short code message. This is rather critical because I need to find out my Talktalk account number, done by messaging 361 with ACCOUNT NUMBER. I need to find out my Talktalk account number because without it I cannot link my ‘My Account’ back to my phone number/contract. Talktalk support have deregistered this connection during fault finding and are telling me to link it back in order to regain access to my ‘My Account’. I have a house move in 4 days and need access to My Account to instigate the move. Can’t get into My Account without the account number, cant get account number without getting into My Account. CATCH 22! Talktalk support is stunningly unhelpful, hours on the chat system, contradictory statements, unfulfiled return contact promises, the whole gamut, beginning to think I’ll be moving house with no ISP, and a contract still running which I cannot access! If I can get this

When I send a messsage to a short code I am told: Calls or texts to short codes are chargeable and are not included in your standard allowance or Add-ons. See our call charges page: https://www.idmobile.co.uk/help-and-advice/call-charges The linked Call charges & Add-On pages allows me to determine that messages to the short code I am using will cost me £0.15. However, I can’t see how to add this to my plan, on which I have a £10 cap. There is no option under Add-ons. It is odd making it so difficult to increase my spending.

Premium messages enabled on phone and account but still can't respond

Trying to respond to 80870 (no costs), but it will not send. Anything wrong in the settings?

Has something changed (well obviously it has!) . I can no longer send a text to a short code number, I have sent messages to this number before for a year or two , up until a couple of weeks ago. I haven't changed any of my out of plan preferences ( I have checked my settings ). I still have a full amount cap in place and have my account set to send out to premium numbers and short code numbers ?

Hi, I get error 38 when trying to reply to short code 61497 (Barclays). Please can you help me resolve this? Need to pay a bill and can't confirm to the bank the payment should not be declined. Thanks

I have just donated to children in need and absolutely disgusted that ID have charged me as it is a short text code, so they are making money out of donations to this amazing charity. Shame on you ID mobile.

EE have sent we a text I needed to respond to, but I get the above error when I try. The msg centre is correct. Other posts suggest it's incompatible with short codes. But iD need to get real an support this asap.

Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay Monthly customer, check out this Community article for more helpful information. What are the different charges I might see on my bill? Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Standard Pay as you Go charges. If you use your phone when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of

Contents: Standard out-of-plan charges. Non-geographic calls. International charges. Freephone numbers. Calls to Emergency services. Call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Out-of-plan call charges are the additional costs you incur when making calls or using services that aren’t included in your mobile plan. Here’s everything you need to know: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers are charged at 40p per minute . Non-geographic calls. Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts: An Access Charge

Out-of-plan SMS charges are additional costs when you send text messages beyond what your plan includes. Here’s everything you need to know: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. All iD Mobile Pay Monthly plans come with unlimited standard texts. International charges. If you want to learn more about texting abroad, you can find detailed information about our international charges here ​​​​​​. Text shortcodes. Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a text or call shortcode.

Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay as you Go (PAYG) customer, check out this Community article for more helpful information. Standard out-of-plan charges. If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.

Dear Sir/Madam, I am writing to request PAC codes for my two exchange numbers. I wish to transfer them between providers. For the past four months, I have experienced inconsistent internet service in Stevenage. Consequently, I obtained a PAC code from another provider, but their network is also inadequate. To resolve this, I require a PAC code from ID Mobile for the number ending 681, which is used by various government and other sector organizations. I would like to exchange PAC codes with the other provider to facilitate a smooth transfer. Thank you for your assistance in this matter. Kind regards, Waqas Ul Manan

My new iPhone will not receive authorisation code texts from banks sent for security purposes although I can receive other texts and phone call on my number

does ID charge for text to 60777?

I am receiving a message on my phone informing me I have reached my capped limit even though I am set up for unlimited calls

I have noticed over the last couple months you guys have been making me pay double and this isn’t fair I paid twice in January and now it’s saying I have an outstanding bill’ I need an explanation for this or I will be taking this up with my bank and demanding a refund !

I just switched to ID mobile from Vodafone on a new iPhone 16. Everything ported OK but I can’t get any bank verification codes on messages to set up my cards in Wallet. I've looked through the thread and google and tried everything but nothing works. I am getting all other messages but no verification messages. Very annoying. Any advice or ID Mobile please contact me. Thx

i have a premium charge 61033 on my phone bill £1.50, i do not know what this is for can you please help

Hi my bill is showing 74.16 and it was supposed to be 39.99 I can't understand it for what is that price how can I contact someone???

Hi I am getting UK £3.75 charge on my bill the last few months....what is it please ? Can I have it removed? Regards Colin Davidson

I want to buy a new phone. Found one in Carphone Warehouse. It tells me I need to use PAC code if I want to keep the number. Fine by me. The problem is I can’t do it! When I tried, I was told I cannot use PAC code as I am already ID customer. What should I do? ID has got the same phone, but deal is more expensive….

Hello, I am trying to reply to a message from my bank but is continually coming up with " not sent, check options" When I click on check options it comes up with "resend or delete" when I resend it takes me back to the original problem. Any help will be greatly appreciated

I get daily sms message from bank of Scotland. I am not a customer. There is no number so I cannot block it. Please block at your side