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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 578 Topics
  • 1,982 Replies
578 Topics
Nikky Hiatt
Community Member
asked inYour iD Account & App.
my services
How do you access my services on the app to be able to reactivate a sim card after reporting lost or stolen
191
Tyler
M
Community Member
asked inYour iD Account & App.
Voicemail
How do I turn voicemail on and off using an iPhone? Seems I can no longer do it on the app.
1842
Tom
Tonii Hd
New
 Contributor
asked inYour iD Account & App.
no pac needed?
I currently have an id sim only and just kept my old handset. I want a new handset and I'd is the best deal. For usual I'd just put in a pac code to switch and keep my number but how do I move to this new deal with handset and keep my existing number when it's the same provider (iD)?
223
andewhite
B
Community Member
asked inYour iD Account & App.
transfer number from vodafone to idmobile
how to transfer number from vodaphone to idmobile I have paccode from vodafone and Idmobile number
2392
Tom
Bobby Davies
Community Member
posted inYour iD Account & App.
earbuds
Hi. Recently upgraded to s23fe. Had an offer for a pair of earbuds. The phone arrived bud no earbuds? Just wondering when they are going to arrive. Thanks.
151
Tom
D
Community Member
asked inYour iD Account & App.
Mobile App
I am very disappointed with Id i have been a member trying to log in for the last 6 months,i haven’t been able to see my bill for the last 6 months due to the app saying “your details don’t match our records”,but you can send me text messages saying i have used 80% of my data i am very annoyed and frustrated.I have contacted customer services they said its a tech error,tech erro for 6 months i want an explanation now or i will be planning to boycott id for there unethical treatment of customers.
151
Matthew T
Rob Belcher
Community Member
asked inYour iD Account & App.
Id moble app
Struggling to get started on the App. It’s not recognising my details (mobile number, last name, date of birth)
271
Tom
B
Community Member
asked inYour iD Account & App.
services
Hi does anyone know where the services are in id app? I need to checking roaming is on and help forum says go to services in the app but I've looked everywhere but can not find it. Any help would be appreciated Many thanks
3681
Kash
J
Community Member
asked inYour iD Account & App.
mb number after transfering
HI. Can you help with switching number problem?I set up a date for switching for today 04.06.2024 4 but still didn't recive any answer, my sim is not working and the old one will be off in next few days also i cant register my account on id ap Help Jamie
121
Tyler
S
New
 Contributor
asked inYour iD Account & App.
App keeps crashing and unable to log into account on website.
I downloaded the new ap and re-registered as instructed. Once I tried to log in the App says “Unable to connect to ID mobile - try again” then it crashes. Last week I was able to log into the website with the new password, once, but since then it keeps going back the “get started screen” and asking me to add a mobile number, even though I must have done that last week. Now when I enter my number, name and DOB it says “SORRY YOUR DETAILS DO NOT MATCH OUR RECORDS”. The details entered are correct. How do I get out of this loop?
3028
Matthew T
S
New
 Contributor
posted inYour iD Account & App.
Can’t access new plan
My wife purchased a new ID mobile contract and phone recently and then ported her pre-existing ID mobile ‘sim only’ number out and then back to the new plan which worked fine but the only plan she can see on the app is the original ‘sim only’ one and not her new 2 year plan. It just keeps coming up with the ‘oops’ message if she tries to do anything on the app. How can this be sorted?
1231
Tom
T
New
 Contributor
asked inYour iD Account & App.
Can't add plans to my mobile app
Hi, I got a new phone & downloaded the id mobile app again but I was requested to register again. I was able to add my number to the plan but wasn't able to add my 2 children's numbers which I was able to do on my last phone. It just keeps saying that my records don't match our records even though I'm definitely putting in the right details. Does anyone know why this is happening or how to fix it?
3009
Tom
D
Community Member
asked inYour iD Account & App.
ID Mobile App
I am using playstore version of Hong Kong and cannot download ID Mobile app now. It said the app is not supported in my district. I need to use my ID Mobile card in Austria so need to get the app to turn on roaming service Pls help!
351
Tom
S
Helpful
 Contributor
asked inYour iD Account & App.
oops
Anybody having any luck with app and the ongoing oops something went wrong ,it's been over 2 weeks since I joined and I can't see my plan details
936
Tom
Samantha Tustin
Community Member
posted inYour iD Account & App.
iD account / App
Can anyone help please, I am unable to log into my ID account on line or in the App. It keeps saying that my details are not recognised. How am I supposed to check my account?!
231
Matthew T
Jeanette Geeves
Community Member
posted inYour iD Account & App.
contract expires
My contract is due to expire beginning of November. Can I upgrade now
651
Kash
Magdalena Goszkowska
Community Member
posted inYour iD Account & App.
SIM not working
Good morning. I bought a card and i activated it on an a app. There's a message its already activate but it still doesn't work . My phone is a IPhone 8 .
381
Kash
I
Community Member
asked inYour iD Account & App.
buying a bundle
I can't find the option to buy a bundle on the app or I'd website
151
Kash
Rachael Louise
New
 Contributor
asked inYour iD Account & App.
SIM
Hi, just got a new phone deal with an ID sim but I already have a monthly pay only SIM. I would like to keep my number but cancel the SIM only monthly payment please. How can I do this? Thanks
665
Kash
C
Community Member
asked inYour iD Account & App.
Top up issue
Is there even a website anymore. Just tried to log on to top up my card and there appears to be no site. Ive got a sim in a router down our community centre. Any help would be appreciated as this is doing my head in now!!!
451
Kash
James Nevill
New
 Contributor
asked inYour iD Account & App.
Can't get onto app.
Hi, I've been with ID for 3 yrs and for the last few months I can't get onto the app. tried deleting it and re downloading. but when I login with mine or my sons account, with username and password it always says the details (surname, number & dob) don't match and then offers me no additional help. checked threads in help area and it says register for app - but that is exactly what I'm triying to do and the step by step guide its shows doesn't match what happens when i log in. so frustrating. makes me want to move away from ID! pleas help.
741
Matthew T
Flo Foroworld
New
 Contributor
asked inYour iD Account & App.
Cannot log into my account in a loop
since you relaunched the app cannot log in had to change password many times when it goes to add phone number date of birth and last names it says details do not match our records had tec surpot on phone and no joy going to move to tescos if not sorted been with id for over 10 years and no one cares
371
Matthew T
G
New
 Contributor
asked inYour iD Account & App.
Cannot Register and Cannot Activate Replacement SIM
Need help from an ID member of staff because I’m stuck in an endless loop. I have received a replacement SIM at the same time as needing to re-register for my ID Mobile Account. I cannot re-register online or via mobile because I can’t receive the verification text (SIM inactive). I cannot activate the SIM because I cannot access my online account.
4431
Matthew T
Netud Netud
Community Member
asked inYour iD Account & App.
Just let know forward
Robert Trenka{ REMOVED }{ REMOVED }ID; mob:Please give to me good deal like before, if not give to me good deal I not want my ID; contract on going I want it any more.[ finish my contract ] JUST If possible I want [24 samsung ultra] Pease let me know soon Is possible If no Please finished my contract. 08/07/2024.Thank you
231
Tom
M
Community Member
asked inYour iD Account & App.
cant login online or app
Hi, I’ve been trying to login into my account for Weeks now and every time I try, it says that the information I have put in doesn’t match the record or that is something is wrong when it is not what do I do?
811
Tom
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