Your iD Account & App.

I downloaded the new ap and re-registered as instructed. Once I tried to log in the App says “Unable to connect to ID mobile - try again” then it crashes. Last week I was able to log into the website with the new password, once, but since then it keeps going back the “get started screen” and asking me to add a mobile number, even though I must have done that last week. Now when I enter my number, name and DOB it says “SORRY YOUR DETAILS DO NOT MATCH OUR RECORDS”. The details entered are correct. How do I get out of this loop?

My wife purchased a new ID mobile contract and phone recently and then ported her pre-existing ID mobile ‘sim only’ number out and then back to the new plan which worked fine but the only plan she can see on the app is the original ‘sim only’ one and not her new 2 year plan. It just keeps coming up with the ‘oops’ message if she tries to do anything on the app. How can this be sorted?

I am using playstore version of Hong Kong and cannot download ID Mobile app now. It said the app is not supported in my district. I need to use my ID Mobile card in Austria so need to get the app to turn on roaming service Pls help!

Can anyone help please, I am unable to log into my ID account on line or in the App. It keeps saying that my details are not recognised. How am I supposed to check my account?!

My contract is due to expire beginning of November. Can I upgrade now

Good morning. I bought a card and i activated it on an a app. There's a message its already activate but it still doesn't work . My phone is a IPhone 8 .

I can't find the option to buy a bundle on the app or I'd website

Hi, just got a new phone deal with an ID sim but I already have a monthly pay only SIM. I would like to keep my number but cancel the SIM only monthly payment please. How can I do this? Thanks

Is there even a website anymore. Just tried to log on to top up my card and there appears to be no site. Ive got a sim in a router down our community centre. Any help would be appreciated as this is doing my head in now!!!

Hi, I've been with ID for 3 yrs and for the last few months I can't get onto the app. tried deleting it and re downloading. but when I login with mine or my sons account, with username and password it always says the details (surname, number & dob) don't match and then offers me no additional help. checked threads in help area and it says register for app - but that is exactly what I'm triying to do and the step by step guide its shows doesn't match what happens when i log in. so frustrating. makes me want to move away from ID! pleas help.

since you relaunched the app cannot log in had to change password many times when it goes to add phone number date of birth and last names it says details do not match our records had tec surpot on phone and no joy going to move to tescos if not sorted been with id for over 10 years and no one cares

Need help from an ID member of staff because I’m stuck in an endless loop. I have received a replacement SIM at the same time as needing to re-register for my ID Mobile Account. I cannot re-register online or via mobile because I can’t receive the verification text (SIM inactive). I cannot activate the SIM because I cannot access my online account.

Robert Trenka{ REMOVED }{ REMOVED }ID; mob:Please give to me good deal like before, if not give to me good deal I not want my ID; contract on going I want it any more.[ finish my contract ] JUST If possible I want [24 samsung ultra] Pease let me know soon Is possible If no Please finished my contract. 08/07/2024.Thank you

Hi, I’ve been trying to login into my account for Weeks now and every time I try, it says that the information I have put in doesn’t match the record or that is something is wrong when it is not what do I do?

For the past two months my data has been running out much faster than usual with no change in my usage habits. Does anyone know why this might be or how I can fix it please?

I can’t log in as the email address linked to my account is no longer active. I’ve tried to get help on line but I keep on getting directed here - where they will ask me to contact you….

So I had an outstanding balance of £24 I have paid in halves £12 first then another £12 mon top of that I had topped up another £12 as it did not process. Upon looking at my statements it’s showing all 3 payments were successful, but I am still unable to make calls or use data

Hi - I raised this whilst out in Turkey for 8-weeks. My wife has another bank account so we got around the problem using her account and phone. I thought it would be resolved when we returned to the UK but my phone still doesn't receive OTP's from the bank but does from everyone else. This means I can't use their app or access thru the web - so I am "blind" to activity on my account. To make matters worse I had for the first time in my life a fraudulent transaction on my credit card for £1160 which I would have seen sooner if I had been able to access my account!!! Since I returned home a week ago I have been in touch with the technical team at the bank - they've looked into it and suggest I speak with ID mobile. Clearly they think that's where the problem is. I then do a search on this forum and read about an almost identical problem that a customer had - the technical team at id mobile eventually resolved it in a week. So I try to pick up my thread / communications on here from my initial post a few weeks ago but have not had any real reply. Please can you get your technical team to contact me. I don't need "have you tried????" because I've been through all that. This is a technical issue with id software and will only be resolved with the involvement of the id technical team. Thank you.