I had to wait nearly 2 weeks for my sim to be activated after it being passed on the the technical team. I have got service shown on it but can't make calls, texts do work. It says service does not allow access to this number. It will not give me 4 or 5g data either, only H+ even though we have full 5g signal on other ID Sims.

Hello.I have been with Id mobile for a year on a sim only 12 month contract. I recently got a new sim only deal through moneysavingexpert.com which isn’t a direct upgrade through iD. I need to transfer my phone number to my new iD sim. my question is.. is it just a case of requesting a PAC from my old iD sim and sending it to iD from my new iD sim? 

When I send a text and the recipient has their phone switched off it is sometimes taking several hours after their phone is switched back on for the message to arrive 

Hi I am not able to progress on the pac code page,  it says something went wrong please help thanks 

Just for 1st time trying to log in to the app.. first question ... Phone I.D number...it's refusing phone number ..so I'm stuck ...any suggestions please 

New sim not working 

My account got Hacked 27 December 2024My Account got deactivated - Without my knowledge Ordered a Sim card 27 December 2024 - Said to have existing phone issued with the SIM card7 January “Your SIM has left our warehouse and is on its way to you by Royal Mail first class delivery. This can take 2-3 working days, so it should be with you very soon”9 January Still no sim card - I Cannot not make any calls stillReally not happy with Customer service - No one has help me revolve this BIG ISSUE Three times now have been ordered  Still no sim cardUnable to a a PAC code? Can anyone at iDMobile help me out?????

I have a contract with ID mobile today since around 4’oclock I’ve been unable to call out I was on the phone and it cut out I then started receiving the user busy message and then soon after, after calling a few times and it saying user busy I got the “sorry your service doesn’t allow calls to this number” all numbers I ring everyday but for some reason it hasn’t allowed me to ring out at all since four o clock my data and texts are all working just not calls 

I'm struggling to use any features of the phone internet when inside a building videos won't play i can't search for anything and when making calls it's all crackerly and cuts out

Hello.I have an ID contract with a Google pixel 8. The phone is 10 months old and the display has started not to work. The phone is still under warranty.I have contacted ID several times and they have not be able to help. Their chat and complaints team are useless.I have been forced to stop the direct debit and pursue legal actions.Avoid this company. It is a scam.  

I have a pay monthly contract for 2 years that includes a pixel 8 phone.I am very unhappy with the device and wish to go back to using my old iPhone.Can I sell the pixel 8 or is there a clause in contact saying I cannot sell the device while it is still associated with the contract? 

Hi I’ve just switched to iD from Vodafone  switch is complete but it’s only daughters phone and I can’t FaceTime her but she can FaceTime me and I still can’t iMessage her  on her iPhone it still has the number got given from id before switching but it won’t change  any ideas  msny thanks 

Hiya, Please accept my apologies if this has already been asked. I have switched over to ID Mobile from EE. I have had a text from ID to say that my number has switched over to iD Mobile and my account with my previous provider has been disconnected. This is great and i’m receiving text messages to my old number on my new phone. I have restarted both phones multiple times but i’m still not able to receive calls to my new phone - they’re still going to my old phone.  Please help! Thanks 

Hi, i have recently had some problems as i bought my mum a new contract and didnt upgrade her original one so have had to do the third party swap to try and keep her number as she runs a buisness from it.  Her number has now been swapped over to a gif gaf sim. Had no issues with this, it has been swapped a few days so yesterday i requested a pac. Again, no issues.  Now i am trying to swap the number from giffgaf to the id mobile contract it isnt letting me. Keeps saying that there is an issues with the information or that if i did it when i purchased the sim the transfer will be underway - but i didnt do this. I have checked all the info and it is correct. What do i do now? 

I’m having problems making phone calls . I can receive calls and send messages but I cannot call out . 

What should I do as I need to pay my bill but I don't get paid still Monday   

Hi, I’ve upgraded from contract to a SIM only dealTo keep my existing number do I have to request a PAC code?ThanksMillie 

Hi 👋 I got my number transferred from my old network to id mobile I had a text saying that my number is transferred & on my phone it shows my number I had transfered over I.e in the status & info bit also on the id app but I just sent a text message & it shows the number that id mobile gave me can anyone tell me why pls ?.

My partner purchased an iphone 15 pro to give to me for christmas.It was purchased from ebay a couple of months ago as new and we had tested the phone to  check to see if it was working ok and if my sim would work in it. All was good so we packed it up.Yesterday when I received the phone the network would not connect on looking in the settings network provider lock says no sim restrictions, but network says not available and when i press that it says phone not allowed.I cant understand why when we got the phone it was working but now it is not.Please help. 

I have the PAC code and trying to switch my old Vodafone nr to ID mobile but it doesn’t work it says transaction IDI only have order id can’t find anywhere

i’ll like to request for my PUK code 

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract.  Id are happy to keep charging me for a service I am unable to use!  Any assistance would be greatly appreciated please.

To Whom It May Concern, I recently asked for 2 fraudulent activities to be investigated on my account, quoting both crime incident numbers and I was advised that they would be investigated and someone would get back to me, this was on 13th December and there has been no attempt from ID Mobile to contact me.As my bank account was successfully hacked on the first occasion and an attempt was made on the second occasion, I no longer have any faith in ID Mobile’s security and I want to leave with immediate effect, without occurring any charges. I’ve given you the courtesy, for almost 4 weeks, to reply to me but you haven’t even acknowledged my complaint, which is totally unacceptable and I no longer want to be part of a community that doesn’t even care enough about their customers to reply to them regarding such a serious issue. I look forward to your immediate reply and confirmation that you will close my account without any charges!Yours faithfully Margaret K

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract.  Id are happy to keep charging me for a service I am unable to use!  Any assistance would be greatly appreciated please.

I have had a sim only contract with ID for a number of years.  I have just upgraded my phone to a 2 year contract still with ID but it is not allowing me to present a PAC code to retain my number.  How can I keep my number on the new contract?thanks