So my texts are always failing to send i followed the suggested process of turning off I message, restarting my phone then opening phone settings,  when I go to input my number it won’t let me save it and reverts back to the number which I believe originally came with this SIM card before I transferred over. please help as I am losing out on work

Hi, When I purchased my new plan I gave all the details necessary to keep my own number. Now the sim has arrived it isn't working with my number 

When I try and call certain business numbers (geographic dialling codes not premium rate codes) it will not dial, just hangs up immediately.Dials other numbers fine 

help my number won't transfer over to new phone

I bought a new phone with contract last week but the phone is not suitable. So I’ve spoke to them and I have to return it it will be be cancelled and my number which I brought from o2 will revert to a payg. I was told to either go elsewhere with my number then after a month I can then bring the number back to Idmobile.  I don’t want to have to change my number and I don’t have a spare phone and my friends don’t.  im not brilliantly tech these days and can’t get my head round this.  can anyone come up with a solution for me please thanks 

HiI’ve transferred my number from Three to ID Mobile, following the steps outlined in the various emails. It was stated that the transfer would take place at 22:00 yesterday evening. My number has transferred but I am not getting any mobile signal either functionality online available when connected to WiFi. Can you advise on any setting amendments I need to make? 

The phone has been stolen from my sons flat so would like to cancel it please

Hi I think I ordered 2 phones by mistake due to not getting confirmation of the 1st or 2nd orders , can you please help 

I recently switched from Lebara to iD Mobile, and I’m using a Samsung Galaxy A9. I can access the internet and send/receive messages without any issues, but I’m unable to make or receive phone calls.  However, when I insert my iD Mobile SIM card into an iPhone SE, iPhone 12, or iPhone 14, everything works perfectly, including making and receiving calls, sending/receiving messages, and using mobile data. My husband also uses iD Mobile. When he inserts his SIM card into my Samsung phone, he experiences the same issue, can use the internet and send/receive messages, but cannot make or receive calls. I also tried inserting a Lebara SIM card into my Samsung phone, and everything works fine, including calling, messaging, and using the internet. How can I resolve this issue?

My phone works as normal except I have been unable to make or receive voice calls for over a week?

My phone is not on the Internet I'm happy with calls and texts it is a 3g phone so wll be getting a new one if I put my old sim card in the new one do I need to tell you or I'm I ready to go

Hi, ordered a new SIM for my son last Sunday but hasn't been dispatched and didn't get a confirmation, is it safe to just reorder?