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Your Phone & SIM.

Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

1,629 Topics
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1629 Topics

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Newman8326Civilian

asked in Your Phone & SIM.

V_JupaCivilian

posted in Your Phone & SIM.

wrong colour handset received

Hi,I ordered a iPhone 13 white,it was delivered today but in a different colour dark blue(midnight what ever you call it) how can I return it back and get a iPhone 13 white colour,thank you.

11 months ago

lauramc67Civilian

asked in Your Phone & SIM.

Says number transferred over on Tuesday but people are getting texts from the original sim card number

Hello, I request last Friday for my number to be changed on Tuesday 25th from my old contract to this new one. It is saying in the ID app my number has changed but people are saying they are receiving texts from me from a different number. Tried the whole change your number in settings and reset your phone- has not worked. Please help.

11 months ago

Hans MBNewbie

asked in Your Phone & SIM.

Reactivate sim card after cancelling my account

I went away travelling in February, and in March I cancelled my iD contract (SIM only). However, I'm now back in the UK and I'd like to reactivate my old SIM card so I can use my old number again. Is this possible, and if so, how? Thanks, Hannah

11 months ago

KeeleyEvaNewbie

asked in Your Phone & SIM.

Transferring Number from One ID Mobile Contract to Another

I’m just brought a new sim as my contract has ended but i brought it on a different account, im unable to transfer my old number onto my new sim because the PAC code only works when transferring to a different provider

11 months ago

DoogtegNewbie

asked in Your Phone & SIM.

All calls from a particular number are going directly to my voicemail

As per the title.All calls from a particular number are going directly to my voicemail, Instead of my phone ringing. I've checked that the number isn't blocked. I need to get this resolved as the number is a helpdesk that rings me when I have an issue to resolve, and I'm paid on results!

11 months ago

JohnnyJungleNewbie

asked in Your Phone & SIM.

Pixel 7 Pro wifi network issues

Hi,i have just received a Pixel 7 Pro. The device first sees WiFi networks, connects then disconnects and never reconnects. It then doesn't show the available networks. I have tried resetting the network settings and a factory reset and still the same issue. Do I have a faulty device?

11 months ago

Tash TrachonitisNewbie

posted in Your Phone & SIM.

number transfered

I have started up a new contract with ID how do I keep my number from my old phone which is also ID network

11 months ago

shereenthompsonNewbie

posted in Your Phone & SIM.

biometric

I have just got a new pixel 7 and the finger print security will not work. Please advise?

11 months ago

Lyn YavuzCivilian

posted in Your Phone & SIM.

Can’t sent message’s always sating failed

My sim can’t send text messages always says failure to sent

11 months ago

J Joseph DeanNewbie

posted in Your Phone & SIM.

Trouble with login and need a PUK code.

I need a PUK for my SIM card, to use in another phone. I am having difficulty logging into ID mobile, my email and number which I thought were registered (as I was able to login without trouble on the app using my original phone). I am trying to login to use LiveChat to obtain this, but cannot login, despite me previously using the app. Apologies if the above is confusing:My phone touchscreen froze Have a donated phone to use. Put my SIM card in, but was asked for pin to unlock (which I do not have) Tried several searches, now it appears locked. Wanted to use LiveChat to request PUK. Cannot login to IDmobile on my iPad, as saying details incorrect, but can’t see what this is. I used the IDMobile on my phone to pay bills, logged in without issue. So now, can’t even login to IDMobile website. My phone number and surname and year of birth all correct!

11 months ago

Jamie jmeeNewbie

asked in Your Phone & SIM.

poor signal DE7 9LD

Hi I’m having really poor signal quality in DE7 9LD. Are there any reported issues with signal? Thanks

11 months ago

SJLNewbie

asked in Your Phone & SIM.

Cant enter a radio competition as texf fails this it to heart radio

Text fails when sending to 82322 please advise as never had this before with other suppliers

11 months ago

Paul HigginsNewbie

asked in Your Phone & SIM.

ID mobile number still being used after ID sent confirmation txt my old number has been transferred

I completed the pac and transfer requirements to move my old number across to my new ID account. I received my txt to say my number had been transferred and my old account was closed. However, after turning off my phone (30mins) and taking my sim out. My old number is not showing up. I’ve also been into settings to change my number manually but when I save it, it goes back to the ID mobile number….how can I gat my old number onto the phone?

11 months ago

Jager123Newbie

asked in Your Phone & SIM.

setting up app

Morning,I have set up my new phone this morning and downloaded the app. I have ported my number fromanother provider and the phone is working with this number.Unfortunately, the app only recognises the number that initially came with the phone. It sends an activation messageto that number which obviously I don’t have access to.please advise

11 months ago

Katie Mia BrocklehurstNewbie

posted in Your Phone & SIM.

my data isnt working

I’m currently in Greece and for the past 2 days my data has been working perfectly fine, but now all of a sudden doesn’t work? If I’m honest I’m disappointed to say the least I’m currently travelling alone and the Wi-Fi is expensive to use. Luckily whilst grabbing food there is free Wi-Fi but yet my data doesn’t work. I need this sorted asap as I need to keep in contact with the reps and my family

11 months ago

Pauline ManleyNewbie

asked in Your Phone & SIM.

coverage is awfull

Why is the 4g signal very poor when using apps , I was in Oxford and could not connect to my apps . I find ID signal is very poor on 4g . My daughter is on sky Mobil she was getting good signal on her 4g network. I am starting to regret moving over to ID network

11 months ago

Jester88Newbie

asked in Your Phone & SIM.

Not recieving calls or texts but I can make them.

I took out a new contract with ID for an S23. I have transfered my old number with the PAC from my previous supplier. I can make and recieve calls no problem. But nobody can call or text me. I have gone through loads of posts on here and fourms on Google. I can see lots of people having this issue but no people posting a solution. I tried the live chat, but its a useless bot. I am a week in now, and I am already thinking trying ID was a mistake. I did think the price was too good to be true so I think I will just cancel the contract and send the phone back, but before I do, any ideas?

11 months ago

Bangers81Civilian

asked in Your Phone & SIM.

want to cancel

I got my new phone and tried to register in the app and when I try to log in it says I do not exist, then I try to register and it says I already have an account. Tried to reset my password and it says my details are incorrect. Never know something as simple as this to be so hard!! Can’t talk to anyone as no customer service available and apparently if I call you you may charge me… can’t say I am impressed at all and I would like to cancel my contract and return the phone. Please advise the EASIEST way of doing this please

11 months ago

db7evenCivilian

asked in Your Phone & SIM.

New phone can make calls but not receive

Hi all,I have received a new phone Galacy S23 and have transferred my old number from O2 to ID. I can make calls and texts but nobody can call or text me. I have reset phone, restarted, removed sim etc. Also ensured not on Do not disturb, aeroplane mode etc.I have t received any notification of rhe number switch but was told it would be today and my other phone has now stopped working.Any ideas?Thanks

11 months ago

Leum James HillmanNewbie

asked in Your Phone & SIM.

new contract issues

I had a pay monthly sim only contract with ID mobile. I have taken out a new contract phone with ID mobile which comes with a new SIM card. I have lost the new SIM card. However due to already having an online account with ID mobile with my sim only deal previously, all of my account details are for that SIM card. I do not know the number of the new SIM card and I have no account set up online with that SIM card so I am unable to request a replacement SIM online.Please can someone explain how to get a new SIM card for my contract phone plan? Bearing in mind I have no details of that SIM card or online account to log into. I only have my original sim only contract account.

11 months ago

Stefan1Newbie

asked in Your Phone & SIM.

A54 price difference

So the A54 via id mobile app is 25.99 from my phone but only 22.99 from my wife's why?

11 months ago

Lolli3105Newbie

asked in Your Phone & SIM.

Proof of Purchase required for repair.

Hello, I am trying to find a proof of purchase that is needed to send off to repair to see if it is in warranty.If anyone could help it would be great.Thanks, Lauren

11 months ago

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